We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform.<br><br>Responsibilities:<br>• Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues.<br>• Collaborate with internal and external teams to implement technical fixes and enhancements for the platform.<br>• Research emerging technologies and recommend improvements to enhance user support and operational efficiency.<br>• Create and update user guides and documentation to assist stakeholders in navigating the platform.<br>• Manage course uploads and produce both standard and customized reports to support organizational needs.<br>• Assist with onboarding and technical implementations for new partners using the learning management system.<br>• Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts.<br>• Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting.<br>• Conduct keyword research and content audits to optimize the platform's website and improve data integrity.<br>• Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
<p>We are looking for a skilled IT Support Specialist to join our team in Hackensack, New Jersey. In this role, you will serve as a key point of contact for resolving technical issues and ensuring seamless IT operations within a legal environment. This position requires strong troubleshooting skills, proactive problem-solving abilities, the ability to work with outside IT vendors and a commitment to delivering exceptional technical support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as primary liaison between the firm and third-party IT support</li><li>Ensure deployment and maintenance of office technology (computers, printers, scanners, phones)</li><li>Provide technical support and troubleshooting for hardware, software, and peripherals</li><li>Track and resolve issues</li><li>Install and configure equipment per firm guidelines</li><li>Maintain conference room AV and video conferencing systems</li><li>Assist with office moves, remote events and office support as needed</li><li>Address wireless connectivity issues for internal and external users</li><li>Coordinate repairs with vendors</li><li>Perform other duties as assigned</li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management.</p><p><br></p><p>Responsibilities:</p><p>• Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.</p><p>• Offer support for software issues, ensuring functionality and resolving technical challenges.</p><p>• Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.</p><p>• Utilize Jira as a ticketing system for tracking and documenting all completed work.</p><p>• Deliver consistent technical support to end users, addressing their computing needs effectively.</p><p><br></p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.</p><p>• Respond promptly to technical issues, ensuring minimal disruption to operations.</p><p>• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.</p><p>• Administer and manage Active Directory for user accounts and access control.</p><p>• Deploy and configure Windows 10 operating systems and ensure optimal performance.</p><p>• Handle desktop imaging processes to streamline system setups and updates.</p><p>• Collaborate with plant management and IT teams to recommend and implement technology solutions.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Provide guidance and training to end-users on software and hardware functionalities.</p>
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
<p>Requires excellent analytical, research, problem solving, and organizational skills. Excellent written and oral communication skills and the desire to work in a collaborative, cross-functional team environment. Experience in performance testing, writing performant code, optimizing existing code. Strong attention to detail and debugging skills. Experience evaluating, testing/prototyping, and recommending new opportunities for enhancing software and supporting processes. Experience doing business analysis and developing project timeline projections. Must understands and be proficient in object oriented (OO) design and systems development in a LINUX/UNIX and networked environment</p><p> </p><p>Required Knowledge, Skills, and Abilities:</p><p> </p><p>· Excellent knowledge in developing and maintaining Flutter applications for iOS, Android, web and desktop platforms</p><p>· Good understanding of state management, Flutter flavors and app architecture</p><p>· Proficiency in Dart and familiarity with other programming languages such as Kotlin, Swift or Java</p><p>· Experience with Firebase, RESTful APIs, JSON and other web services</p><p>· Experience with Git, CI/CD tools and agile methodologies</p><p>· Strong communication and consultative skills</p><p>· Self-initiated and proactive attitude</p><p>· Writing clean, maintainable and testable code following best practices and guidelines</p><p>· Troubleshooting and debugging issues across different platforms and devices</p><p>· Keeping up to date with the latest trends and technologies in Flutter development</p><p>· Excellent analytical, research, problem solving, and organizational skills.</p><p>· Excellent written and oral communication skills and the desire to work in a collaborative, cross-functional team environment.</p><p>· Experience in performance testing, writing performant code, optimizing existing code.</p><p>· Strong attention to detail and debugging skills.</p><p>· Experience evaluating, testing/prototyping, and recommending new opportunities for enhancing software and supporting processes.</p><p>· Experience doing business analysis and developing project timeline projections.</p><p>· Must understands and be proficient in object oriented (OO) design and systems development in a LINUX/UNIX and networked</p><p>· environment.</p><p> </p>
We are looking for a skilled Software Engineer to join our team in Bethlehem, Pennsylvania. This role involves designing and optimizing data systems, managing tools for data orchestration, and ensuring secure and efficient operations. The ideal candidate will thrive in a collaborative environment while delivering impactful solutions for business intelligence and operations.<br><br>Responsibilities:<br>• Build and manage data orchestration tools, including creating variables, setting notifications, and configuring retries.<br>• Optimize Snowflake performance by adjusting warehouse sizing, clustering, and profiling queries.<br>• Schedule and oversee near real-time data loads using Snowflake Tasks and Streams.<br>• Implement rigorous data quality checks such as verifying freshness, row counts, and referential integrity.<br>• Monitor and control costs through usage dashboards and guardrails.<br>• Ensure secure operations by maintaining roles, managing secrets, and auditing logs.<br>• Develop and monitor Power BI datasets to support Finance and Operations teams.<br>• Collaborate with stakeholders to gather requirements and deliver tailored solutions.<br>• Enhance and maintain front-end data applications using tools like Streamlit and Python.<br>• Create detailed documentation, including runbooks, root cause analyses, and change tickets for releases.
<p>This <strong>entry-level</strong> role supports operational activities across various enterprise systems related to <strong>manufacturing, supply chain, finance, and commercial operations</strong>. The analyst will collaborate with both technical and business teams to resolve issues, assist with system enhancements, and support integration efforts. This position offers an excellent opportunity to gain <strong>broad exposure to enterprise IT systems</strong> within a multinational organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support daily operations of enterprise applications, integrations, and data workflows</li><li>Troubleshoot and resolve system or data-related issues with internal and external stakeholders</li><li>Execute configuration updates, system checks, and user-requested changes under guidance</li><li>Assist with onboarding processes for partners, users, or data feeds</li><li>Participate in testing and validation of system updates and project rollouts</li><li>Create and maintain documentation for standard operating procedures and user support</li><li>Monitor system dependencies including certificates, file transfers, and scheduled tasks</li><li>Collaborate with global IT and business teams to ensure application reliability</li><li>Comply with internal controls, data governance standards, and regulatory requirements (e.g., SOX, GDPR)</li></ul><p><br></p>
We are looking for an experienced Applications Architect to join our team in Edison, New Jersey. This Contract to permanent position involves designing, implementing, and optimizing Amazon Connect solutions while collaborating with cross-functional teams to ensure seamless integration and performance. The ideal candidate will bring a strong technical background and leadership skills to guide projects from conception to deployment.<br><br>Responsibilities:<br>• Design comprehensive Amazon Connect solutions, ensuring seamless integration with internal services and external systems.<br>• Collaborate with stakeholders such as business analysts and product managers to align technical designs with business requirements.<br>• Establish best practices, standards, and guidelines for the architecture of Amazon Connect systems.<br>• Diagnose and resolve complex technical issues during development, deployment, and production phases.<br>• Provide mentorship to entry level architects and engineers, fostering growth in Amazon Connect expertise.<br>• Develop APIs and support telephony integration to enhance system functionality.<br>• Incorporate speech recognition technologies into architectural designs to improve user experience.<br>• Ensure solutions adhere to cloud architecture principles and align with organizational objectives.<br>• Participate in regular reviews to assess system performance and identify areas for improvement.
<p>The Technical Sales Engineer serves as the critical link between sales, engineering, and customers. This role combines deep technical expertise with strong commercial acumen to support the sales process, deliver tailored solutions, and drive revenue growth. The ideal candidate can translate complex technical concepts into customer-focused value propositions and provide pre- and post-sales technical support.</p><p><br></p><p>Primary Duties</p><p>· Partner with sales teams to identify customer needs and develop technical solutions that align with business objectives</p><p>· Prepare technical proposals, quotations, and product configurations</p><p>· Lead technical discovery, product demonstrations, and presentations for prospective and existing customers</p><p>· Support the sales cycle from initial inquiry through contract award and implementation</p><p>· Act as a liaison between customers, sales, engineering, manufacturing, and operations</p><p>· Stay current on product capabilities, industry trends, and competitive offerings</p><p>· Track technical sales metrics and contribute to forecasting and pipeline reviews</p><p>· Identify opportunities to improve sales processes, tools, and technical documentation</p>