<p>We’re looking for a talented <strong>Graphic Designer</strong> to elevate the visual identity of our lifestyle and design brands. In this role, you’ll lead creative efforts across print and digital channels—bringing ideas to life through compelling campaigns, marketing collateral, and brand experiences.</p>
We are looking for a highly motivated Product Manager to join our dynamic team in Atlanta, Georgia. This role involves leading product strategy and development, with a focus on leveraging Salesforce to enhance marketing and sales efforts. The ideal candidate will bring a customer-centric approach to product design and roadmap planning while ensuring alignment with business goals.<br><br>Responsibilities:<br>• Drive product vision and strategy, ensuring alignment with organizational goals and customer needs.<br>• Collaborate with stakeholders to build and refine product roadmaps.<br>• Engage with customers to gather insights and translate them into actionable product features.<br>• Utilize Salesforce to design and implement effective marketing and sales solutions.<br>• Lead cross-functional teams to execute product development initiatives.<br>• Conduct market research and competitive analysis to identify opportunities for product extensions.<br>• Manage product backlog and prioritize tasks using Agile methodologies.<br>• Work closely with supply chain teams to integrate product solutions.<br>• Monitor product performance and implement improvements based on data-driven insights.<br>• Communicate effectively with global team members and maintain strong collaboration.
Robert Half is currently seeking a skilled Multimedia Designer for a contract to permanent position with our client in Southfield, Michigan. As a Multimedia Designer, you will be responsible for creating visually captivating and engaging multimedia assets that elevate the client's brand and message. Responsibilities: Design and produce multimedia content, including graphics, animations, videos, and interactive presentations. Collaborate with the marketing and creative teams to understand project requirements and objectives. Conceptualize and develop creative visual solutions that align with the client's brand guidelines. Utilize industry-standard design software and tools to create high-quality multimedia assets. Ensure that all multimedia content is optimized for various platforms and devices. Incorporate motion graphics, audio, and video elements to enhance the visual appeal of presentations and videos. Conduct research to stay updated with design trends and multimedia best practices. Edit and revise multimedia content based on feedback from stakeholders. Meet project deadlines and deliver exceptional multimedia designs that meet client expectations.
<p>We are looking for an experienced Technical Lead to oversee and guide technical operations in North Brunswick, New Jersey. This role involves managing a diverse team, ensuring quality standards, and driving innovation in product development. The ideal candidate will thrive in a collaborative environment and possess strong leadership skills to manage technical projects effectively.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead and mentor the U.S.-based technical team across multiple sites, driving professional development and team growth.</li><li>Manage quality control systems and champion continuous improvement to optimize operational performance.</li><li>Ensure adherence to internal standards and maintain robust quality management systems.</li><li>Partner with global technical teams to develop and enforce standardized practices.</li><li>Act as the primary technical contact for key clients, delivering customized solutions and addressing specific needs.</li><li>Strategically allocate resources across technical projects to align with business objectives and timelines.</li></ul>
<p>We’re looking for a proactive and organized <strong>Digital Project Manager</strong> to join our creative services team. This role is responsible for managing incoming marketing and creative requests, building production schedules, and ensuring timely execution of deliverables across digital and print channels. The ideal candidate will have experience in marketing campaign planning, a strong understanding of creative production workflows, and familiarity with project management tools—<strong>Adobe Workfront</strong> STRONGLY preferred.</p><p><br></p><p>This role is perfect for someone who thrives in a collaborative, mission-driven environment—especially with experience in <strong>higher education or nonprofit sectors</strong>.</p><p><br></p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Intake and assess creative service requests, interpreting needs and defining project scope.</li><li>Build and manage detailed <strong>production and activation schedules</strong> for marketing deliverables.</li><li>Assign tasks, set timelines, and monitor progress using <strong>Adobe Workfront</strong> or similar tools.</li><li>Coordinate with designers, writers, developers, and stakeholders to ensure smooth project execution.</li><li>Support a wide range of deliverables including:</li><li>Dedicated emails and email invites</li><li>Social media and blog editorial content</li><li>Web page updates</li><li>Print collateral (e.g., brochures, direct mail)</li><li>Respond to ad hoc questions and requests with clarity and efficiency.</li><li>Ensure alignment with campaign strategy and organizational goals.</li><li>Maintain documentation and project records in <strong>Google Drive</strong> and other shared platforms.</li></ul>
<p>We are looking for a Product Owner to join our digital team in the South Bay. This long-term contract position offers the opportunity to play a pivotal role in enhancing the digital experience across websites, mobile applications, and other tools for a leading automotive financial services provider. As a key contributor, you will drive product development, collaborate with cross-functional teams, and ensure high standards for both project launches and ongoing operations.</p><p><br></p><p>Responsibilities:</p><p>• Lead product development initiatives, serving as a subject matter expert for Salesforce and mobile app environments.</p><p>• Develop clear and detailed user stories and acceptance criteria to guide development teams.</p><p>• Collaborate with business and IT teams to document process flows, create status reports, and ensure alignment.</p><p>• Design and execute comprehensive test scripts, triage issues, and report on testing outcomes.</p><p>• Provide operational support for nationwide customer, dealer, and field services, including managing inbox inquiries and chat lines.</p><p>• Partner with CX, business development, and testing teams to conceptualize, deliver, and validate user stories.</p><p>• Prepare and conduct user acceptance testing, assist with field training, and facilitate organizational change management.</p><p>• Coordinate with internal and external stakeholders, including compliance and legal teams, to ensure adherence to standards.</p><p>• Measure and analyze business metrics to support reporting and decision-making processes.</p><p>• Deliver product demos, craft stakeholder communications, and provide post-launch support during warranty phases.</p>
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
<p>Our FinTech client is seeking a Digital Production Designer on producing assets for digital ads, website content, social media campaigns, and emails to support paid marketing and brand initiatives.</p><p><br></p><p>Responsibilities:</p><ul><li>Create performance-driven digital assets across paid and organic channels.</li><li>Collaborate on tentpole brand campaigns and marketing experiments.</li><li>Design content that simplifies complex financial concepts creatively and effectively.</li><li>Ensure flawless execution with attention to detail in typography, layout, and branding.</li></ul>
We are looking for a Principal Experience Designer to shape the user experience and design of a cutting-edge suite of digital tools that empower homebuyers to personalize and customize their dream homes. This role focuses on delivering intuitive and elegant solutions that align with a high-end luxury brand while ensuring consistency across the digital platform. As part of a long-term contract, you will play a pivotal role in evolving the design system and crafting seamless experiences that simplify complex offerings.<br><br>Responsibilities:<br>• Lead the visual and interaction design for the digital suite, ensuring all elements align with established design systems and brand guidelines.<br>• Collaborate closely with development teams to transform design concepts into effective, customer-facing tools.<br>• Develop user flows, wireframes, prototypes, and high-fidelity designs that address both user needs and business objectives.<br>• Roll out and refine design patterns to improve usability, clarity, and consistency across the platform.<br>• Contribute to the ongoing maintenance and enhancement of the company's design system.<br>• Manage design deliverables throughout the project lifecycle, from initial exploration to final implementation.<br>• Partner with the Creative Director to ensure a cohesive, luxury brand experience across all digital touchpoints.<br>• Advocate for scalable design solutions that align with strategic goals and long-term product vision.<br>• Conduct usability tests and integrate feedback to continuously improve user experience.<br>• Present design strategies and solutions to leadership, influencing product direction and advocating for high design standards.
<p><strong>Inventory & Barcode Systems Consultant (Sage 100 + ScanForce)</strong></p><p> <strong>Contract | On-site/Hybrid (Plant & Warehouse) | Foam & Mattress Manufacturing</strong></p><p>We’re looking for an experienced consultant to help us implement Sage 100 and barcode scanning (ScanForce) across our warehouse and production floor. This is a <strong>200-hour contract project</strong> reporting to the Director of IT.</p><p>What You’ll Do</p><ul><li>Lead the setup of Sage 100 inventory and production workflows.</li><li>Implement ScanForce for receiving, put-away, production, counts, and shipping.</li><li>Create barcode/labeling standards for raw materials and finished mattresses.</li><li>Migrate and clean up data for items, warehouses, and stock levels.</li><li>Train staff, document processes, and support the go-live.</li></ul><p><br></p>
We are looking for an experienced SharePoint Administrator to join our team on a contract basis. In this role, you will play a key part in managing and optimizing our SharePoint environment as we transition data to a new platform. This position is based in San Antonio, Texas, and offers a hybrid or remote work arrangement if needed.<br><br>Responsibilities:<br>• Migrate data from the existing SharePoint site to the newly established platform, ensuring accuracy and efficiency.<br>• Organize, clean up, and maintain data by addressing duplicate files and streamlining folder structures.<br>• Collaborate with an onsite engineer to coordinate tasks and ensure alignment with project requirements.<br>• Perform ongoing maintenance and support for the SharePoint environment, addressing any technical issues as they arise.<br>• Prioritize and safeguard sensitive documents, including corporate, HR, and executive reports, during the transition process.<br>• Optimize SharePoint performance by monitoring and tuning database systems.<br>• Provide recommendations for improvements to the SharePoint environment based on best practices and organizational needs.<br>• Ensure compliance with data security standards and company policies throughout the migration process.
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will create detailed 2D and 3D drawings, renderings, and Bills of Materials (BOMs) for a variety of furniture projects. You will collaborate with Furniture Dealers and Sales Representatives to meet project requirements while providing technical expertise throughout the process.<br><br>Responsibilities:<br>• Create accurate and detailed 2D and 3D drawings for furniture layouts across diverse project scopes.<br>• Revise and update designs as needed to reflect evolving project requirements.<br>• Specify products from multiple furniture lines, ensuring compatibility with project needs and a strong understanding of product codes.<br>• Collaborate with team members to develop design solutions, recommend value engineering options, and optimize overall layout plans.<br>• Provide technical support to Furniture Dealers and Sales Representatives throughout the project lifecycle.<br>• Maintain up-to-date knowledge of furniture systems, finishes, materials, and specifications.<br>• Interpret technical documents and instructions, including oral, written, diagrammatic, or schedule-based formats, to ensure project accuracy.<br>• Manage multiple projects simultaneously while maintaining organization and attention to detail.<br>• Stay informed about current and emerging furniture lines to enhance product recommendations.
We are looking for a skilled Data Engineer to join our team on a long-term contract basis in Columbus, Ohio. In this role, you will focus on optimizing database structures, queries, and workflows to ensure high performance and scalability in complex data environments. This position requires a proactive approach to improving system efficiency and collaborating across teams to meet strict performance standards.<br><br>Responsibilities:<br>• Analyze and refine database queries, stored procedures, and indexing strategies to enhance performance.<br>• Evaluate and optimize database schemas, tables, and relationships for improved efficiency.<br>• Collaborate with application and product teams to ensure performance benchmarks are consistently met.<br>• Implement monitoring and tuning strategies using cloud-native tools such as CloudWatch and Performance Insights.<br>• Establish best practices for coding, data modeling, and workflow optimization within database systems.<br>• Work closely with DevOps and cloud engineering teams to optimize cloud-hosted databases including Aurora and Redshift.<br>• Identify and troubleshoot performance bottlenecks, providing effective long-term solutions.<br>• Develop and maintain data pipelines to support seamless data integration and transformation processes.<br>• Provide technical recommendations to enhance system scalability and meet performance SLAs.
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will be responsible for creating precise 2D and 3D designs, renderings, and Bills of Materials (BOMs) for furniture projects. You will collaborate closely with Furniture Dealers and Sales Representatives to deliver tailored solutions while providing technical support throughout project lifecycles.<br><br>Responsibilities:<br>• Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met.<br>• Update and revise designs as project requirements evolve.<br>• Specify products across multiple furniture lines, demonstrating expertise in product codes and applications.<br>• Work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts.<br>• Maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output.<br>• Communicate effectively with stakeholders to present design concepts and address technical inquiries.<br>• Manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded.<br>• Interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans.<br>• Stay current with new and existing furniture product lines to offer innovative solutions.<br>• Utilize AutoCAD and other design software to create detailed renderings and layouts.
<p>We are looking for an experienced Business Systems Analyst with a strong background in financial modeling and analytics to join our team in Massachusetts. In this role, you will leverage your expertise in Anaplan to develop and maintain predictive financial models that drive strategic decision-making. This is a fully remote position. Preference for candidates within EST.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement complex financial models using Anaplan to support forecasting and strategic planning.</p><p>• Collaborate with cross-functional teams to identify and analyze business requirements for financial systems.</p><p>• Optimize existing Anaplan modules to improve efficiency and accuracy in financial reporting.</p><p>• Provide insights through data analysis to support key business decisions.</p><p>• Translate business needs into technical solutions, ensuring seamless integration with analytics tools.</p><p>• Conduct regular reviews of financial models to ensure alignment with organizational goals.</p><p>• Train and support team members on Anaplan functionalities and best practices.</p><p>• Monitor system performance and troubleshoot issues to ensure uninterrupted operations.</p><p>• Evaluate and recommend enhancements to financial systems based on evolving business needs.</p>
<p>We are looking for a detail-oriented and collaborative Administrator Coordinator to join our client in Scottsdale, Arizona. In this role, you will support various departments by providing exceptional customer service, maintaining accurate member data, and ensuring efficient office operations. The ideal candidate is self-motivated, dependable, and passionate about fostering strong relationships within the beauty industry. This opportunity is hybrid, 2 days in office and 3 days remote. Work hours will be a total of 35 hours for the week. </p><p><br></p><p>Responsibilities:</p><p>• Provide excellent customer service by addressing member inquiries, offering proactive solutions, and building lasting relationships.</p><p>• Maintain and update the membership database, ensuring accuracy in data and tracking engagement metrics.</p><p>• Collaborate with team members to manage accounts payable, accounts receivable, invoicing, and event logistics.</p><p>• Coordinate meetings and assist with scheduling to streamline departmental operations.</p><p>• Evaluate current office procedures and implement improvements to enhance efficiency.</p><p>• Stay informed about industry trends and best practices to continually improve member experiences.</p><p>• Serve as a reliable resource across departments, ensuring smooth communication and operational support.</p>
<p>Robert Half is Seeking a Tier 1 support engineer. In this role, you will be the first point of contact for resolving technical issues in a managed services environment. This position requires excellent troubleshooting abilities, strong communication skills, and a commitment to delivering exceptional customer support.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-level technical support to resolve system and user issues promptly and effectively.</p><p>• Collaborate with senior engineers and team members to address and resolve complex technical problems.</p><p>• Analyze and identify recurring technical issues, contributing to the development of long-term solutions.</p><p>• Maintain accurate documentation of support requests and resolutions within the ticketing system.</p><p>• Participate in on-call rotations, which may include evening and weekend shifts.</p><p>• Stay up-to-date with required technical training and certifications to enhance skill sets.</p><p>• Configure and troubleshoot printer setups for both remote and on-premise environments.</p><p>• Utilize Remote Monitoring and Management (RMM) tools to ensure system health and performance.</p><p>• Assist with the management of Active Directory (On-Prem and Azure O365) and Group Policy settings.</p><p>• Support networking tasks, including VPN setups, VoIP configurations, and ensuring compliance with security protocols.</p>
We are looking for an experienced ERP/CRM Consultant to join our team in Brooklyn, New York. In this Contract-to-permanent role, you will play a pivotal part in managing and optimizing enterprise systems to align with business needs. This position offers the opportunity to collaborate across multiple departments, ensuring seamless integration and functionality of ERP and CRM solutions.<br><br>Responsibilities:<br>• Lead the implementation and optimization of ERP and CRM systems to support organizational goals.<br>• Collaborate with stakeholders across departments to gather requirements and ensure system alignment with business processes.<br>• Develop and manage project plans, including timelines, budgets, and deliverables.<br>• Oversee the configuration and customization of ERP and CRM modules, ensuring they meet user needs.<br>• Provide guidance on system integration, including API development and data migration.<br>• Coordinate with external vendors and consultants to ensure successful delivery of solutions.<br>• Create detailed documentation, such as business requirement documents, to support system development and maintenance.<br>• Drive user adoption through effective training and change management strategies.<br>• Monitor system performance and identify opportunities for improvement.<br>• Ensure compliance with industry standards and best practices in system management.
<p>Our client is seeking a full time/direct hire UX Designer to join their team onsite in their Atlanta office.</p><p><br></p><p>Are you a seasoned <strong>UX Designer</strong> with experience working in an ad agency environment? We want to hear from you!</p><p>At Robert Half, we're always looking for talented UX professionals with ad agency experience to fill exciting contract and full-time opportunities across various industries. If you're a design thinker who thrives in a fast-paced, collaborative environment, this could be the perfect chance to take your skills to the next level.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Leading UX design projects from concept to completion, with a focus on user-centered design principles.</li><li>Collaborating with cross-functional teams including project managers, developers, and other creatives to deliver polished and innovative design solutions.</li><li>Conducting user research and usability testing to inform design decisions and improve user experience.</li><li>Designing wireframes, prototypes, and high-fidelity mockups for both web and mobile platforms.</li><li>Working in an agile environment and managing design iterations based on feedback.</li><li>Bringing creativity and fresh ideas to client projects, while keeping user needs and business goals at the forefront.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Piscataway, New Jersey. In this role, you will provide technical assistance to faculty and staff across various locations, ensuring the smooth operation of desktop systems and applications. This is a Contract-to-permanent position ideal for professionals with expertise in Google Suite and Microsoft Windows.<br><br>Responsibilities:<br>• Deliver timely and effective technical support to faculty and staff across multiple locations.<br>• Troubleshoot and resolve issues related to desktop systems, software, and peripherals.<br>• Install, configure, and maintain Microsoft Windows operating systems.<br>• Provide guidance on the use of Google Suite applications to optimize workflows.<br>• Collaborate with team members to identify and implement system improvements.<br>• Maintain accurate documentation of support activities and resolutions.<br>• Ensure compliance with organizational IT policies and standards.<br>• Conduct routine updates and patches to maintain system security and performance.<br>• Assist in onboarding new users by setting up accounts and providing initial training.<br>• Respond promptly to service requests and prioritize tasks based on urgency.
We are looking for a skilled Senior Salesforce Developer to play a pivotal role in an enterprise-wide Salesforce implementation. This contract position, based in Columbus, Ohio, requires someone with a strong background in programmatic development to design and configure scalable solutions for complex integrations. The ideal candidate will collaborate closely with team members and stakeholders to ensure technical excellence and adherence to best practices.<br><br>Responsibilities:<br>• Develop and configure Salesforce solutions, including Apex, Lightning Web Components (LWCs), flows, triggers, complex formulas, approvals, security settings, and APIs.<br>• Collaborate with scrum team members to ensure the technical integrity of solutions and alignment with stakeholder requirements.<br>• Design scalable and maintainable solutions to support enterprise-wide Salesforce implementation.<br>• Conduct code reviews to uphold quality standards and mentor team members on Salesforce programming best practices.<br>• Participate actively in DevOps processes to streamline development and deployment workflows.<br>• Coordinate testing efforts with QA teams to ensure the reliability and functionality of developed features.<br>• Promote agile practices and foster a collaborative team environment.<br>• Drive continuous improvement by embracing innovative ideas and challenging existing processes.<br>• Communicate effectively with technical and non-technical stakeholders, ensuring clarity and alignment.<br>• Serve as a creative and innovative voice in the team, balancing new ideas with practical best practices.
<p><strong>Overview:</strong></p><p>A growing organization is seeking a skilled and proactive Cybersecurity Analyst/Engineer to join its cybersecurity team. This individual will work closely with the Director of Cybersecurity and IT teams to strengthen the organization’s security posture. The ideal candidate will be hands-on, knowledgeable, and ready to hit the ground running in a dynamic environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor and respond to security alerts and incidents using tools such as <strong>CrowdStrike</strong>, <strong>Trend Micro</strong>, and <strong>Microsoft Security</strong>.</li><li>Conduct vulnerability assessments and manage remediation efforts using platforms like <strong>Qualys</strong>, <strong>Tenable</strong>, and <strong>VirusTotal</strong>.</li><li>Manage identity and access controls using <strong>Active Directory</strong>, <strong>Microsoft Entra ID</strong>, and <strong>OneLogin</strong>.</li><li>Support cloud security initiatives across <strong>Microsoft Azure</strong>, <strong>AWS</strong>, and <strong>Azure Security Center</strong>.</li><li>Collaborate with IT and business units to ensure security best practices are followed.</li><li>Assist in phishing simulation and security awareness training using <strong>KnowBe4</strong>.</li><li>Maintain and update documentation related to security policies, procedures, and incidents.</li><li>Stay current with emerging threats, vulnerabilities, and industry trends.</li></ul><p><br></p>
We are looking for a creative and detail-oriented Graphic Designer to join our team in Edison, New Jersey. In this role, you will play a key part in developing visually compelling designs that align with our brand vision and marketing goals. If you thrive in a fast-paced environment and have a passion for creating art that resonates with diverse audiences, we encourage you to apply.<br><br>Responsibilities:<br>• Create and design marketing materials such as advertisements, brochures, and digital assets using Adobe Creative Cloud tools.<br>• Develop and maintain consistent branding across all visual communications to enhance brand awareness.<br>• Collaborate with marketing teams to conceptualize and execute creative campaigns.<br>• Design and optimize graphics for both print and digital platforms, ensuring high-quality output.<br>• Utilize tools like Adobe Illustrator, InDesign, and Photoshop to produce engaging and detail-oriented artwork.<br>• Stay updated on design trends to bring fresh and innovative ideas to projects.<br>• Ensure all designs meet company standards and project requirements.<br>• Manage multiple design projects simultaneously while maintaining attention to detail and meeting deadlines.<br>• Provide creative input during brainstorming sessions to elevate marketing strategies.
We are looking for an experienced Data Engineer to join our team on a contract basis in Cleveland, Ohio. This role involves creating scalable data solutions, optimizing database environments, and supporting business intelligence reporting for manufacturing metrics. The ideal candidate will have expertise in modern data engineering practices and a strong ability to collaborate with stakeholders.<br><br>Responsibilities:<br>• Redesign and optimize existing data models to improve efficiency and scalability.<br>• Structure and organize incoming data to ensure seamless integration into reporting systems.<br>• Build advanced time intelligence features within Power BI to enhance reporting capabilities.<br>• Craft operational reports that provide actionable insights on manufacturing metrics.<br>• Develop and implement reporting solutions that deliver measurable business value.<br>• Utilize modern data transformation tools, such as dbt, to streamline workflows.<br>• Support analytical reporting and contract review processes by ensuring accurate data representation.<br>• Assist in establishing a robust database environment that integrates well with Power BI.<br>• Collaborate with stakeholders to understand data requirements and translate them into actionable solutions.<br>• Explore and implement forward-thinking data engineering practices to enhance system performance.
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and detail oriented IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
