We are looking for a skilled Network Engineer to join our team in San Antonio, Texas. In this role, you will manage and optimize enterprise-level network environments, ensuring seamless connectivity and robust performance. The ideal candidate will bring expertise in designing, implementing, and supporting complex network solutions tailored to business needs.<br><br>Responsibilities:<br>• Provide Tier 2 support to resolve network issues and maintain optimal system functionality.<br>• Design, implement, and integrate advanced network solutions to meet specific business requirements.<br>• Ensure the integrity and availability of network systems by applying best practices across multiple platforms.<br>• Manage and configure Cisco routers, firewalls, and load balancing systems to optimize network performance.<br>• Monitor and troubleshoot issues with data center technologies and infrastructure.<br>• Collaborate with cross-functional teams to enhance network security and performance.<br>• Configure and maintain Border Gateway Protocol (BGP) for seamless data routing.<br>• Implement and manage Palo Alto and Cisco ASA firewalls to strengthen network security.<br>• Maintain documentation of network configurations and processes for operational efficiency.<br>• Stay updated on emerging technologies and recommend upgrades to existing systems.
<p>We are looking for a skilled Desktop Support Analyst to join our client's team in Las Vegas, Nevada. This is a long-term contract to hire opportunity within the healthcare industry, offering the chance to work in a dynamic environment supporting critical IT operations. The ideal candidate will play a key role in ensuring seamless desktop operations and user support during system transitions and upgrades.</p><p><br></p><p>Responsibilities:</p><p>• Deploy and configure desktops and laptops using Altiris imaging tools.</p><p>• Install, update, and troubleshoot applications within Windows 10/11 environments.</p><p>• Provide support for Microsoft 365 applications including Outlook, Teams, and OneDrive.</p><p>• Deliver technical assistance during healthcare system conversion and rollout phases.</p><p>• Implement and manage device patching and updates to ensure system security.</p><p>• Handle Single Sign-On provisioning and user access management.</p><p>• Collaborate with clinical and operational staff to resolve IT issues promptly.</p><p>• Maintain detailed documentation of incidents, resolutions, and system deployments.</p>
<p>The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.</p><p><br></p><p><em>Primary duties/responsibilities: </em></p><p>Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.</p><p>Offer live support through phone, chat, or email.</p><p>Build strong relationships with customers by sharing a passion for Apple products.</p><p>Collaborate with team members and participate in training sessions to improve technical skills.</p><p>Assist in creating online support experiences for Apple, including editing content and designing user interfaces.</p><p>Maintain and update deployment workflows to align with OS upgrades and security policies.</p><p>Automate provisioning processes for new hires and device refresh cycles.</p><p>Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.</p><p>Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).</p><p>Support remote users via MDM tools and remote desktop platforms.</p><p>Ensure that macOS devices meet enterprise security standards.</p><p>Apply OS patches and security updates in coordination with IT security teams.</p><p>Monitor compliance using endpoint management dashboards and audit logs.</p><p>Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.</p><p>Maintain accurate records in ServiceNow or equivalent ITSM platforms.</p><p>In addition to supporting the Apple environment, assist end users with company laptops.</p><p>Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined </p>
<p>Robert Half is seeking a <strong>skilled Server Administrator</strong> with experience in <strong>Microsoft 365 migrations, VMware environments, and cloud/server infrastructure</strong>. This role supports a critical IT environment with responsibilities spanning systems administration, cloud deployments, backup solutions, and collaboration with technical teams.</p><p><br></p><p><strong>Contract Duration:</strong> 6 months (potential to extend)</p><p> <strong>Schedule:</strong> Monday – Friday, 8am–5pm</p><p> <strong>Location:</strong> Hybrid in Seattle, Washington</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Microsoft 365 & Cloud Platform Management:</strong></p><ul><li>Lead or support enterprise migrations to Microsoft 365, including Exchange Online, SharePoint Online, and OneDrive for Business.</li><li>Administer Microsoft 365 tenant settings, including security and compliance (DLP, MFA, etc.).</li><li>Support Teams administration and SharePoint permissions.</li><li>Provide Tier 2/3 support for M365-related issues and assist end-user training/documentation.</li></ul><p><strong>VMware & Virtualization:</strong></p><ul><li>Administer and maintain VMware vSphere environments (configuration, patching, tuning).</li><li>Manage virtual machines and monitor host/server health for high availability.</li></ul><p><strong>Server & Infrastructure Support:</strong></p><ul><li>Maintain physical and virtual Windows server environments.</li><li>Administer and troubleshoot Active Directory, Group Policy, DNS, and DHCP.</li><li>Deploy and support physical server hardware (Dell, HP, Lenovo, etc.).</li></ul><p><strong>Cloud Deployments & Backup Solutions:</strong></p><ul><li>Assist in planning and executing cloud/hybrid infrastructure projects (Azure, AWS, or private cloud).</li><li>Manage document and system backup solutions (e.g., Veeam, Commvault).</li><li>Perform routine backup testing and disaster recovery planning.</li></ul><p><strong>System Monitoring & Documentation:</strong></p><ul><li>Monitor performance, respond to system alerts, and patch systems to ensure uptime.</li><li>Document procedures, maintenance plans, and system changes</li></ul>
<p>Robert Half Technology is looking to grow the Desktop Support team for our client about 30 minutes from Oshkosh, WI. The Desktop Support Analyst will be joining a team of 5 other individuals handling similar or escalated tickets. You will be supporting internal customers in a few locations walking distance. You will get your steps in daily! The Desktop Support Analyst will be working in a Microsoft environment, Windows 7 & 10, printers, specialized applications, and working deskside with end users about 50% of your time. The other 50% will be remote support. This is a fun team that works hard and encourages independent work and research to come up with solutions. There is a knowledge base and ticketing system you will use as well.</p><p><br></p><p>If you are interested, please apply online!</p><p><br></p><p>Must haves: 2+ more years</p><p> • Desktop/Printers/overall Device Support</p><p> • Excellent customer service - most out in the plant working with end users, all internal staff at the plant</p><p> • Hardware/Imaging</p><p> • Microsoft environment - O365</p><p><br></p><p><br></p><p>We are looking for a Desktop Support Analyst with a minimum of two or more years of providing technical support to internal users for a mid to larger company. The diversity of work will keep you busy. Thank you!</p>
We are looking for a well-rounded technical professional who can support both cybersecurity operations and day-to-day IT support. This role is ideal for someone with a solid foundation in security best practices who also enjoys rolling up their sleeves to solve technical issues, assist end users, and maintain system health.<br><br>Key Responsibilities:<br><br>• Monitor security alerts via SIEM tools and respond to incidents<br>• Conduct basic vulnerability scans and assist with remediation tracking<br>• Help maintain internal security controls aligned with standards like TISAX and ISO 27001<br>• Support development and testing of incident response plans<br>• Work with IT and local teams to ensure secure configurations and user access controls<br>• Assist with vendor risk reviews and security questionnaires<br>• Maintain and organize documentation related to policies, procedures, and audits<br>• Participate in phishing simulations and user security training efforts<br>• Provide Tier 1/Tier 2 technical support for end users (hardware, software, network, printers)<br>• Perform light hardware repair, software installs, and assist with troubleshooting<br>• Coordinate with vendors for issue resolution and system improvements<br>• Track IT assets and keep inventory records up to date<br>• Support the network team with basic tasks like wireless and firewall configurations<br>• Contribute to the development of documentation, policies, and standard procedures<br><br>Qualifications:<br>• Bachelor’s degree in Computer Science, Information Technology, or a related field<br>• 3–5 years of experience in a blended IT support / cybersecurity role<br>• Familiarity with endpoint protection, basic networking, and access management<br>• Experience with SIEM tools, endpoint detection, and vulnerability scanners<br>• Proficiency with Windows 11, Microsoft 365, and common IT tools<br>• Comfortable supporting users and solving technical problems across systems<br>• Excellent troubleshooting, documentation, and communication skills<br>• Hands-on mindset and a willingness to wear multiple hats in a dynamic environment
We are looking for a skilled Desktop Support Analyst to join our team in Olive Branch, Mississippi. In this Contract-to-Permanent position, you will play a key role in providing top-notch IT support while ensuring a seamless computing experience for end-users. This role requires a proactive individual with a strong technical foundation, excellent communication skills, and a passion for delivering exceptional service.<br><br>Responsibilities:<br>• Deliver exceptional first and second-tier incident management support to resolve technical issues efficiently.<br>• Act as the escalation point for Tier 1 IT Service Desk when on-site assistance is required.<br>• Manage tasks under pressure while meeting both tactical and strategic business objectives.<br>• Perform account management tasks in Active Directory, including account creation, password resets, and group modifications.<br>• Ensure compliance with change management protocols to maintain a stable and reliable IT environment.<br>• Provide technical support for Apple iOS, Windows 7 & 10, and Microsoft Server 2008/2012.<br>• Deploy and image PCs while maintaining hardware and software standards.<br>• Collaborate with teams to create and update knowledge base articles for internal use.<br>• Travel occasionally to other locations to provide on-site support as needed.<br>• Maintain strong relationships with local vendors for network, telecommunications, and audiovisual services.
<p>We are looking for individuals that love technology and have good customer handling skills. You will be working with people daily who need help troubleshooting technical issues with their computer. Work hours are M-F covering day-time hours of 8am-6pm central time. A Tier 1 Technical Support Representative is responsible for handling front line inbound telephone calls and written or internet-based inquiries from customers regarding a wide variety technical issue including email, SharePoint, Office 365, Sales Force, and network connectivity. Support includes diagnosing, troubleshooting, documenting, and resolving technical issues. </p><p><br></p><p><strong>Title: Desktop Support </strong></p><p><strong>Location: Grand Prairie </strong></p><p><strong>Pay: $18-20 per hour </strong></p><p><strong>Duration: 6 Month Contract to Hire </strong></p><p><br></p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p><p>Provides tier one troubleshooting and resolution for Windows 10, Office 365, Email, and internal CRM technical issues. </p><p>• Provides level one technical support to internal clients and external clients.</p><p>• Accurately assesses the customer's product issue. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need and best approach for resolving the problem.</p><p>• Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible.</p><p>• Communicates issues clearly and effectively to clients; documents all customer interactions consistently, thoroughly, and free of grammatical errors.</p><p>• Document customer information and recurring technical issues to support product quality programs and product development.</p><p>• Participates in training programs to continuously improve product knowledge and service skills, as well as contributing to the internal knowledgebase.</p><p>• Performs all other duties as assigned.</p><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Indianapolis, Indiana. In this role, you will provide technical expertise in deploying, configuring, and maintaining end-user devices while ensuring seamless integration within the organization's IT infrastructure. This position offers an opportunity to work collaboratively with cross-functional teams and contribute to various IT initiatives.<br><br>Responsibilities:<br>• Prepare and deploy desktops and laptops, including imaging, setup, and functionality testing.<br>• Install and configure operating systems, software applications, and hardware peripherals as needed.<br>• Conduct routine updates, apply system patches, and perform hardware upgrades to maintain device performance.<br>• Troubleshoot and resolve technical issues related to desktops, laptops, and other end-user devices.<br>• Collaborate with IT teams to ensure seamless integration of devices into the network infrastructure.<br>• Document standard operating procedures, configuration guidelines, and troubleshooting techniques.<br>• Participate in IT projects and special initiatives focused on desktop support and deployment.<br>• Provide end-users with hands-on technical assistance and training to address their concerns.<br>• Ensure compliance with security protocols and best practices when managing devices.
Examples of Duties<br>Under administrative direction, is responsible for managing and maintaining our IT infrastructure, ensuring optimal performance, security and reliability. This position support Active Directory and Identity Management, Microsoft 365 Exchange Online; VMware & Server Infrastructure, Security and compliance: Administers and maintains active directory, group policy objects and domain services; manages Azure Entra ID, implements Single Sign-on, MFA and conditional access policies; manages microsoft 365 exchange online, troubleshoots email flow issues and security policies, administers VMware vSphere and ESXi environments, server patching, updates and security hardening, windows server roles, backup disaster recovery and business continuity.<br>Minimum Qualifications <br>High School Diploma or GED required. An Associates Degree in Information Technology, Computer Science, Networking or related field from an accredited college, university or vocation school is required. a Bachelor's Degree is preferred. Three years of full time paid experience in IT/IS, two of which are in support of users in a Windows environment, required. (Substitution: A certification in Microsoft Azure Administration Associate, Microsoft 365 Certified Exchange Administrator, VMware Certified Professional, CompTIA Security+ or equivalent may substitute Degree and work experience.) Strong communication, documentation ability, leadership, and organizational skills are needed. Must be able to lift and carry a minimum of thirty pounds. Valid State of Ohio Driver’s License required.<br>Supplemental Information<br>Provides troubleshooting & support for tier 2/3 escalated server and infrastructure issues, works with IT teams to resolve network, authentication and application related issues and documents configurations, processes and troubleshooting steps. Candidate should have experience in server administration, Active Directory and Microsoft 365 Exchange. Familiar with Azure Entra ID, IAM policies and cloud identity management. Hands-on experience with VMware vSphere, ESXi and windows server infrastructure. Understand network fundamentals of DNS, DHCP, TCP/IP, VPNs, and Firewalls. Strong analytical and troubleshooting skills.
<p>We are looking for a skilled Desktop Support Analyst to join our team in Pahrump, Nevada. This long-term contract to hire position offers an exciting opportunity to contribute to a growing healthcare organization while providing essential IT support during a system conversion and desktop refresh. The role is ideal for professionals who excel in dynamic environments and enjoy collaborating with end users to address technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deploy and configure desktops and laptops utilizing Altiris imaging tools.</p><p>• Install, update, and troubleshoot applications within Windows 10 and Windows 11 environments.</p><p>• Provide comprehensive support for Microsoft 365 tools, including Outlook, Teams, and OneDrive.</p><p>• Deliver technical assistance during the rollout of healthcare system conversions.</p><p>• Oversee patch management and ensure timely updates across all devices.</p><p>• Facilitate Single Sign-On provisioning and manage user access efficiently.</p><p>• Collaborate with clinical and operational staff to resolve technical issues promptly.</p><p>• Maintain accurate and detailed documentation of incidents, resolutions, and system deployments.</p>
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY. In this role, you will be responsible for providing technical assistance to ensure smooth operations across various desktop systems and devices. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic environment and enhance your technical expertise.<br><br>Responsibilities:<br>• Provide comprehensive technical support for desktop hardware, software, and peripherals, ensuring efficient functionality.<br>• Manage desktop imaging processes to prepare devices for deployment and ensure seamless user experiences.<br>• Support and troubleshoot audio-visual equipment to facilitate presentations and meetings.<br>• Configure and maintain Apple iOS devices, including iPhones, to meet organizational standards.<br>• Resolve issues related to Microsoft Windows 10 systems, ensuring minimal downtime and maximum productivity.<br>• Administer Active Directory to manage user accounts and permissions effectively.<br>• Collaborate with team members to identify and implement improvements in desktop support processes.<br>• Respond promptly to user inquiries and technical issues, providing clear resolutions and guidance.<br>• Maintain accurate documentation of support activities and technical procedures.<br>• Stay updated on emerging technologies and best practices to enhance support capabilities.
<p>Robert Half is proactively recruiting Junior System Administrators for upcoming opportunities with our Charlotte clients. These roles are great for early-career IT professionals with a foundation in systems administration and a drive to grow into enterprise environments.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Assist with user account administration, Active Directory, and Office 365 management.</li><li>Support system monitoring, routine updates, and security patching.</li><li>Provide Tier 1–2 support for escalated IT issues.</li><li>Assist senior admins with server builds, virtualization, and cloud migrations.</li><li>Document procedures and contribute to knowledge base.</li></ul>
<p>We are seeking a skilled Unified Communications & Infrastructure Support Engineer with strong experience in Cisco Unified Communications Manager (CUCM) and enterprise IT infrastructure support. This role will be responsible for the configuration, maintenance, and support of voice and collaboration systems, as well as contributing to the broader IT infrastructure including servers, networks, and systems administration.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Manage, configure, and support Cisco Unified Communications Manager (CUCM), Unity Connection, and associated voice systems.</li><li>Administer and troubleshoot VoIP phones, gateways, SIP trunks, call routing, and voicemail systems.</li><li>Monitor voice infrastructure performance and ensure high availability and quality of service.</li><li>Perform upgrades, patches, and maintenance on Cisco UC platforms.</li><li>Provide tier 2/3 support for infrastructure systems including Windows/Linux servers, Active Directory, storage, and networking devices.</li><li>Assist in the administration and monitoring of enterprise networks, firewalls, switches, and VPNs.</li><li>Participate in system and network troubleshooting, root cause analysis, and resolution.</li><li>Support infrastructure projects such as migrations, backups, and patch management.</li><li>Document configurations, processes, and procedures following best practices.</li></ul>
We are looking for a dedicated Recovery Representative I (Tier II) to join our team in Rochester, New York. This is a long-term contract position offering a hybrid work schedule, combining in-office and remote work. The role focuses on delivering exceptional customer service, resolving financial discrepancies, and ensuring compliance with regulatory standards while minimizing risk to the organization.<br><br>Responsibilities:<br>• Resolve returned items from banks promptly and accurately, ensuring quality service for both internal and external clients.<br>• Educate clients, branches, and product teams on resolution processes, offering alternative service options when applicable.<br>• Develop and maintain a working knowledge of Paychex products and systems, including Taxpay, Direct Deposit, Readychex, Garnishments, 401k, Workers Compensation, Health Benefits, and Debit Card Advantage.<br>• Research and address product or service issues raised by clients and field teams, managing objections and recovering lost revenue.<br>• Collaborate with mentors to handle daily payment and payroll hold reports, ensuring timely and accurate updates to prevent penalties or service disruptions.<br>• Meet daily call requirements as forecasted to maintain service standards.<br>• Evaluate client accounts to determine their eligibility for services and mitigate organizational risks.<br>• Follow department policies and procedures to ensure compliance with company standards.<br>• Participate in ongoing training sessions to enhance skills and stay updated on industry practices.<br>• Adhere to the Fair Debt Collections Practices Act and other relevant regulatory requirements.
We are looking for a detail-oriented Fulfillment Specialist (Tier II) to join our team on a contract basis in Naperville, Illinois. In this role, you will play a key part in assembling and preparing payroll packages for delivery while ensuring accuracy and adherence to quality standards. This position requires a strong commitment to security procedures and the ability to perform physical tasks with efficiency.<br><br>Responsibilities:<br>• Assemble payroll packages according to client specifications and prepare them for delivery while meeting production deadlines.<br>• Verify package contents using checklists to ensure accurate tracking and security of all items.<br>• Follow established security and audit protocols to safeguard sensitive client information.<br>• Identify and report missing or incorrect package contents to the appropriate team for resolution.<br>• Perform routine maintenance and cleaning of distribution equipment to ensure operational readiness.<br>• Organize and stage packaging supplies to maintain seamless workflow during production.<br>• Collaborate with team members to address any issues and maintain high-quality standards.<br>• Stay informed about policies and procedures to ensure compliance in all fulfillment tasks.
We are looking for a dedicated Recovery Representative I (Tier II) to join our team in Rochester, New York. In this role, you will handle critical customer service tasks while focusing on resolving returned banking items and protecting company assets. This is a long-term contract position that offers the opportunity to work in a collaborative environment and develop expertise in financial recovery processes.<br><br>Responsibilities:<br>• Investigate and resolve returned banking items in a timely and accurate manner.<br>• Deliver exceptional customer service to both internal and external clients, ensuring risk mitigation for the company.<br>• Provide guidance and education to branches and product teams on resolution processes and alternative service options.<br>• Develop and maintain a solid understanding of company products, including Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers' Compensation, Health and Benefits, and National Health systems.<br>• Research and address product and service-related issues raised by clients and field representatives.<br>• Collaborate with mentors to manage daily payment reports and payroll hold reports, ensuring timely updates to prevent penalties or service disruptions.<br>• Handle client objections effectively and work toward recovering lost revenue in compliance with established standards.<br>• Evaluate client accounts to determine approved services, reducing company exposure to risk.<br>• Participate in ongoing training programs to enhance knowledge and ensure compliance with the Fair Debt Collections Practices Act and other regulations.<br>• Maintain adherence to department policies and procedures while meeting daily call requirements.
We are looking for a dedicated Recovery Representative - Accounts Receivable (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role focuses on resolving past-due invoices efficiently, providing outstanding customer service, and minimizing financial risk for the organization. The ideal candidate will play a key role in addressing billing disputes, educating clients about resolution processes, and supporting revenue recovery efforts.<br><br>Responsibilities:<br>• Resolve overdue invoices promptly while adhering to company standards and guidelines.<br>• Provide exceptional customer service to both internal and external clients, ensuring concerns are addressed professionally.<br>• Investigate and analyze customer accounts to identify issues and facilitate effective problem-solving.<br>• Collaborate with mentors and utilize available resources to handle client disputes and optimize revenue recovery.<br>• Maintain thorough knowledge of company products and systems to make informed financial decisions.<br>• Balance customer retention with effective collections to mitigate financial exposure.<br>• Research billing and service concerns raised by clients or external partners, offering timely resolutions.<br>• Participate in regular training sessions to enhance industry knowledge and skill development.<br>• Ensure compliance with departmental policies and procedures while performing daily tasks.<br>• Promote a positive team culture and contribute to the overall success of the department.
<p>This is an on-site, contract-to-hire opportunity </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and maintain Windows and Linux servers in both physical and virtual environments.</li><li>Administer and manage VMware infrastructure, including ESXi hosts, vCenter, vSAN, and VM provisioning.</li><li>Monitor system performance, availability, and capacity to proactively identify and resolve issues.</li><li>Implement and maintain backup, disaster recovery, and business continuity solutions.</li><li>Apply operating system updates, patches, and configuration changes to maintain system security.</li><li>Manage Active Directory, Group Policy, DNS, DHCP, and other core infrastructure services.</li><li>Support storage solutions, networking configurations, and integration with virtualization environments.</li><li>Collaborate with cross-functional teams to support application deployments and infrastructure projects.</li><li>Develop and maintain system documentation, diagrams, and procedures.</li><li>Provide Tier 2/Tier 3 escalation support for technical issues.</li></ul><p><br></p>
<p>Position: IT INFRASTRUCTURE SUPPORT ANALYST</p><p>Location: Territory includes: Iowa City, Cedar Rapids, Muscatine, Iowa</p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Cedar Rapids, Iowa City, and Muscatine, Iowa area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***</p>
Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. <br> Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support.
<p>We are looking for a 2nd Shift Desktop Support Analyst to join our team in Madison, Wisconsin, on a long-term contract basis. In this role, you will provide hands-on technical support to ensure seamless operations, including device deployment, troubleshooting, and assisting with new clinic setups. This position requires an individual who thrives in a dynamic environment and is committed to delivering exceptional service.</p><p><br></p><p>This is an onsite role in Dane County, WI and travelling to different locations in a 20 mile radius. The hours are Monday through Friday 12:30 pm CST - 8:00 pm or 9:00 pm CST - depending on how long you want for your dinner break. </p><p><br></p><p>Responsibilities:</p><p>• Deploy and configure PCs, monitors, printers, and other hardware, ensuring proper setup and connectivity.</p><p>• Troubleshoot and resolve hardware, software, and network connectivity issues.</p><p>• Support cable management practices to maintain organized and efficient workspaces.</p><p>• Respond to help desk tickets promptly, providing on-site assistance to end users.</p><p>• Perform software installations and updates as required.</p><p>• Decommission outdated equipment and ensure proper disposal or storage.</p><p>• Maintain clear and accurate documentation within ticketing systems.</p><p>• Assist with asset management, ensuring accurate tracking and inventory.</p><p>• Deliver excellent customer service with a detail-oriented and approachable demeanor.</p><p>• Stay active and engaged in a physically demanding role involving walking, lifting, and carrying equipment.</p>
<p>The IT Administrator will be responsible for supporting and maintaining the organization’s core infrastructure, with a strong focus on Cisco network administration and Microsoft 365 user support. The ideal candidate will be proactive, collaborative, and capable of managing multiple priorities in a fast-paced environment.</p><p><br></p><p><strong><u>Key Responsibilities: </u></strong></p><p><br></p><ul><li>Cisco Network Administration & Configuration</li><li>Configure, maintain, and troubleshoot Cisco switches, routers, and wireless infrastructure</li><li>Perform advanced diagnostics and root cause analysis to resolve network issues</li><li>Maintain and update network documentation, including configurations, and procedures</li><li>Apply security patches and ensure network compliance</li><li>Administer M365 environment: user accounts, license assignments, group creation, and troubleshooting</li><li>Provide Tier 1–2 support for Microsoft Teams, SharePoint, OneDrive, and Office Apps</li><li>Assist with device management, policy enforcement, and user onboarding</li><li>Ensure endpoint compliance and support security software deployment</li><li>End user support via phone, email, and in-person for internal and remote users</li><li>Resolve issues related to hardware, software, networking, and peripheral devices</li><li>Manage Active Directory domains, user accounts, group policies, and permissions</li><li>Monitor and verify system backups, ensuring data integrity and recovery readiness</li></ul><p><br></p>
We are looking for an experienced IT Service Desk Administrator to join our team in New York, New York. In this Contract-to-Permanent role, you will provide technical support and troubleshooting for end-users, ensuring smooth operation of IT systems and devices. This position requires a strong background in desktop support, network troubleshooting, and a variety of IT tools and platforms.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and network-related issues.<br>• Manage and resolve tickets through the ServiceNow platform, ensuring timely follow-up and resolution.<br>• Troubleshoot and support mobile devices, including Apple and Android systems.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Administer and maintain Active Directory, including user account management.<br>• Support and maintain printers, ensuring functionality and addressing any technical problems.<br>• Assist in the setup, configuration, and maintenance of Microsoft products and applications.<br>• Follow ITIL processes to deliver high-quality service management.<br>• Collaborate with team members to improve IT support processes and end-user satisfaction.
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
