We are looking for a skilled Business Analyst to join our team in Denver, Colorado, on a long-term contract basis. In this role, you will act as a critical liaison between internal operations leadership and client delivery teams, ensuring seamless collaboration and operational efficiency. You will leverage your analytical expertise to enhance processes, systems, and reporting while driving strategic initiatives that align with business objectives.<br><br>Responsibilities:<br>• Lead strategic initiatives by gathering requirements, analyzing data, and documenting recommendations to improve processes and systems.<br>• Collaborate with stakeholders to identify business needs, prioritize initiatives, and deliver actionable insights.<br>• Develop and maintain operational reports and dashboards to support decision-making processes.<br>• Train team members on new tools, systems, and best practices to enhance operational efficiency.<br>• Identify opportunities for improvement in reporting, systems, and processes to align with organizational goals.<br>• Ensure data accuracy and integrity by monitoring and resolving data hygiene issues within internal systems.<br>• Provide tier 2 support for operational systems and processes and assist with documentation and training for tier 1 support.<br>• Adhere to organizational change management practices during system or process updates.<br>• Analyze delivery metrics and track their effectiveness in meeting business objectives.<br>• Maintain knowledge management practices by documenting system requirements and governance processes.
<p>We are looking for a skilled Helpdesk Support Analyst to join our team in Petaluma, California. In this long-term contract role, you will be responsible for providing technical support to ensure the smooth operation of desktop systems and applications. As part of a non-profit organization, you will contribute to maintaining an efficient and secure IT environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance for desktop hardware, software, and peripherals to resolve user issues effectively.</p><p>• Manage Active Directory tasks, including user account setup and maintenance.</p><p>• Install, configure, and troubleshoot Windows 10 operating systems and applications.</p><p>• Perform desktop imaging and ensure systems are properly prepared for deployment.</p><p>• Assist in managing Okta authentication and access control systems.</p><p>• Utilize ticketing systems to track, prioritize, and resolve service desk tickets.</p><p>• Support users with Office 365 applications and address any related concerns.</p><p>• Conduct regular maintenance and updates for workstations to ensure optimal performance.</p><p>• Collaborate with team members to improve support processes and enhance user experience.</p><p>• Address technical issues promptly to minimize disruptions in daily operations.</p>
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Philadelphia, Pennsylvania. This role involves providing technical support and resolving IT-related issues to ensure smooth operations. The ideal candidate will have experience with troubleshooting, system administration, and user support in widely used technology environments.<br><br>Responsibilities:<br>• Address and resolve user issues related to Active Directory, Windows 10, and Google Suite applications.<br>• Perform troubleshooting for desktop hardware, software, and peripheral devices such as Chromebooks and HDMI connections.<br>• Manage service desk tickets efficiently, ensuring timely resolution of technical problems.<br>• Provide support within Windows environments, including configuration and maintenance tasks.<br>• Assist users with basic troubleshooting steps to diagnose and resolve IT concerns.<br>• Collaborate with team members to ensure seamless communication and support across departments.<br>• Offer guidance and training to users on Google Apps and other software tools.<br>• Maintain accurate records of issues, solutions, and user interactions for future reference.<br>• Conduct periodic checks and updates on systems to prevent recurring issues.<br>• Support hardware setup and connectivity for desktops and related equipment.
We are looking for a dedicated Desktop Support Analyst to join our team in Ontario, California. In this role, you will provide essential technical assistance to ensure the smooth operation of computer systems, hardware, and software within the organization. If you have strong problem-solving skills and a passion for technology, we invite you to apply.<br><br>Responsibilities:<br>• Offer first and second-level technical support for desktops, laptops, mobile devices, and peripherals.<br>• Install, configure, and update hardware and software to meet user needs.<br>• Track and manage IT equipment inventory, ensuring accurate asset documentation.<br>• Facilitate onboarding and offboarding processes, including account setup and provisioning of necessary equipment.<br>• Ensure adherence to IT policies and procedures to maintain system security and compliance.<br>• Document resolutions and support activities while creating and updating knowledge base resources.<br>• Collaborate with IT team members to address and resolve complex technical issues.<br>• Assist with network connectivity troubleshooting and basic server-related tasks when required.<br>• Provide occasional after-hours or weekend support as necessary.
We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in resolving bank returns, addressing client concerns, and ensuring compliance with established policies. The position requires a proactive approach to mitigating risk while delivering exceptional customer service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Accurately resolve bank return items in a timely manner to minimize financial impact.<br>• Deliver outstanding customer service to both internal teams and external clients while adhering to company risk guidelines.<br>• Educate clients and internal departments on resolution processes, offering alternative service options as needed.<br>• Develop and maintain a thorough understanding of Paychex products and systems to make informed decisions related to revenue recovery.<br>• Research and address product and service issues, ensuring client objections are handled professionally and resolved effectively.<br>• Collaborate with mentors to manage daily reports such as payment and payroll hold reports, ensuring accuracy and preventing penalties.<br>• Monitor client accounts to evaluate service eligibility, reducing exposure and risk to the company.<br>• Participate in ongoing training sessions to enhance technical knowledge, compliance awareness, and customer service skills.<br>• Ensure adherence to regulatory standards, including the Fair Debt Collections Practices Act, to maintain compliance.<br>• Implement recovery strategies and guidelines to maximize revenue retention.
<ul><li>Serve as an escalation point for IT Managers and provide backup support when needed.</li><li>Act as a delegate for the Director of Enterprise Applications, including supervisory responsibilities and meeting facilitation.</li><li>Identify opportunities to optimize IT processes and workflows; lead and participate in process improvement initiatives.</li><li>Mentor IT Managers and application team members, fostering skill development and readiness for complex assignments.</li><li>Oversee management of EHR Access, Health Information Management (HIM), and Revenue Cycle teams.</li><li>Ensure application teams follow best practices for documentation, version control, change management, and testing.</li><li>Build and lead Access, HIM, and Revenue Cycle solution teams, ensuring effective participation in projects and support activities.</li><li>Maintain strong communication with providers, business units, clinical departments, and IT leadership.</li><li>Promote responsive customer service and maintain collaborative relationships across IT and operational leadership.</li><li>Ensure timely resolution of Help Desk incidents and change requests assigned to the application team.</li><li>Act as an escalation point for application support issues during business hours and after-hours.</li><li>Foster a culture of teamwork, customer service excellence, and continuous improvement in application adoption and efficiency.</li><li>Define roles, responsibilities, and priorities for application teams.</li><li>Lead and participate in vendor and product evaluations, comparisons, and selections.</li><li>Attend and facilitate meetings and committees as directed.</li><li>Maintain professional development through training, workshops, and industry affiliations to stay current with trends and certifications.</li><li>Serve as the primary contact for operational and clinical leadership regarding patient financial systems implementation and support.</li><li>Collaborate with stakeholders to enhance and support EHR applications.</li><li>Coordinate workflow assessments and design sessions.</li><li>Participate in system configuration, development, testing, patch validation, and application training.</li><li>Lead estimation and prioritization efforts for optimization projects.</li><li>Maintain expertise in EHR architecture and system changes over time.</li><li>Adhere to governance, change management, project management, incident management, and security standards.</li></ul>
We are looking for an experienced IT Technician to join our team in San Antonio, Texas. In this role, you will provide comprehensive desktop support and assist with hardware and software maintenance across various systems. You will collaborate with teams to ensure seamless operations while adhering to company policies and ensuring a secure IT environment.<br><br>Responsibilities:<br>• Resolve help desk tickets by troubleshooting computer and peripheral issues and providing necessary repairs or replacements.<br>• Travel to store locations or connect remotely to address technical concerns and provide timely support.<br>• Install, operate, and maintain IT equipment, ensuring optimal performance of desktops, laptops, tablets, and mobile devices.<br>• Deploy and configure new computer systems, install software, and facilitate handoffs to store teams.<br>• Perform regular testing of computer programs to identify security vulnerabilities and ensure maximum protection.<br>• Terminate, label, and pull Cat 6 Ethernet cables through designated areas, including drop ceilings and counters.<br>• Identify technology needs and propose recommendations to the Director of IT for enhancements.<br>• Enforce IT policies and procedures based on security guidelines and corporate standards.<br>• Manage department spending in alignment with budget strategies and seek purchasing discounts.<br>• Participate in an on-call rotation every third week, providing support as needed.
<p>We are seeking a detail-oriented Desktop Support Analyst in Long Beach, California. This role is an integral part of our client's logistics team, where you will be tasked with resolving various technical issues pertaining to laptops, desktop hardware/software, phone, email, and workstation peripherals. You will also provide support in a Windows 10/11 hybrid OS environment, with an emphasis on Dell technologies.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Troubleshoot and resolve issues related to laptops, desktop hardware/software, and phone systems</p><p>• Assist with email problems, specifically in an Office 365 / Outlook environment</p><p>• Maintain and repair workstation peripherals and network printers</p><p>• Handle service desk tickets efficiently and professionally</p><p>• Support remote access/connectivity for team members</p><p>• Leverage knowledge of Active Directory in daily tasks</p><p>• Ensure the smooth operation of Dell Technologies within the organization</p><p>• Monitor and maintain computer hardware across the team.</p>
<p>We are looking for a Desktop Support Technician to join our team in Dallas, Texas. This contract position involves providing technical assistance and ensuring the smooth setup and deployment of laptops and related software for new employees. The ideal candidate will possess strong organizational skills and technical expertise to support our onboarding and device management processes.</p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DALLAS, 75201 ONSITE</strong></p><p><strong>DURATION: 3-6 MONTHS</strong></p><p><strong>RATE: $25-$28/HOUR</strong></p><p><br></p><p><strong><u>Responsibilities</u></strong>:</p><p>• Configure and prepare laptops to meet company specifications, ensuring readiness for use.</p><p>• Diagnose and resolve hardware and software issues prior to deployment.</p><p>• Install and manage applications using Intune while adhering to policies within Active Directory, Azure AD, and Entra ID.</p><p>• Coordinate the shipment of laptops to new hires, ensuring timely delivery and communication.</p><p>• Keep accurate records of devices, shipping details, and related documentation.</p><p>• Utilize ticketing systems such as ServiceNow or similar platforms to track and address support requests.</p><p>• Collaborate with internal teams to facilitate seamless onboarding processes and resolve potential issues.</p>
<p>Our Oakland, CA banking client is seeking an IT Support Specialist to join their team. In this role, you will ensure efficient operation of network, computer, and telecommunication resources with a strong focus on customer service. Responsibilities include installing and maintaining hardware/software, updating mobile device policies, performing preventative maintenance, user access management, troubleshooting, backup procedures, IT audit support, and providing after-hours support as needed.</p><p><br></p><p>This role is 5 days a week onsite in Oakland, CA.</p>
<p>🚨 <strong>HIRING: Junior Plant Controller | Greer / Duncan, SC | to $110K + Bonus</strong> 🚨</p><p>A growing <strong>automotive manufacturer</strong> in the Greer/Duncan corridor is searching for a <strong>Junior Plant Controller</strong>—a high-visibility role supporting operations, cost, and plant leadership.</p><p><br></p><p>🌟 <strong>Why This Role Stands Out:</strong></p><p> • Tier-1/Tier-2 automotive environment</p><p> • Leadership exposure and hands-on impact</p><p> • Stable, growing facility</p><p> • Clear development into future plant finance leadership</p>
<p>We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.</p><p>To be successful as a desktop support technician, you should be highly skilled in the fitting and upkeep of computers and their networks. A remarkable desktop support technician will gauge computer proficiency in every individual, and then proceed to tailor their services in a suitable manner.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>We are looking for a dedicated Technical Support Specialist to provide expert assistance for SaaS applications and ensure smooth operations for our clients. This position requires strong analytical skills, proactive problem-solving, and effective communication to troubleshoot issues and enhance system performance. This is a Contract-to-permanent opportunity located in Jacksonville, Florida.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for SaaS applications, resolving issues efficiently and maintaining system reliability.</p><p>• Investigate and diagnose software problems, collaborating with development teams to implement solutions.</p><p>• Conduct regular maintenance, updates, and performance monitoring for supported applications.</p><p>• Create comprehensive documentation for support activities, including troubleshooting procedures and user guides.</p><p>• Assist in deploying new software applications and updates, ensuring seamless integration.</p><p>• Provide training and guidance to users on application functionality and best practices.</p><p>• Analyze recurring issues to identify root causes and recommend improvements.</p><p>• Collaborate with IT staff to maintain system security and ensure data integrity.</p><p>• Participate in on-call rotations to provide timely support during critical incidents.</p><p>• Coordinate with external vendors to address third-party application-related concerns.</p>
<p>We are seeking a detail oriented and adaptable Senior Benefits Analyst to support our Benefits team during a critical transition period. This temporary role will backfill an exiting Benefits Manager and play a key role in vendor coordination, system troubleshooting, and seasonal employee onboarding. While not a managerial or decision-making position, this role requires a high level of autonomy, technical fluency, and problem-solving ability.</p><p><br></p><p>Key Responsibilities</p><p>• Serve as point of contact for benefits vendors: attend weekly calls, respond to data requests, and assist with escalated employee issues.</p><p>• Investigate and resolve complex benefits cases escalated from our Tier 1 & 2 support partner (Genpact).</p><p>• Monitor and troubleshoot system issues, including broken file feeds, calculation errors, and data mismatches.</p><p>• Support upcoming system implementations: </p><p>o Bswift (Benefits Admin platform) launching March</p><p>o Workday (HRIS) launching July</p><p>• Assist with Open Enrollment preparation and execution (July), aligned with our August plan year start.</p><p>• Run queries in PeopleSoft and manipulate data in Excel for manual processes.</p><p>• Collaborate with internal stakeholders and vendors to ensure smooth onboarding of approximately 35,000 seasonal employees.</p><p>• Maintain documentation and track issues for resolution and process improvement.</p><p>• Perform some compliance monitoring and support vendor-led efforts to ensure adherence to applicable regulations (e.g., ACA, HIPAA, COBRA, ERISA, FSA, 401(k)).</p><p>• Create and maintain internal process documentation and standard operating procedures for recurring tasks and troubleshooting.</p><p>• Partner with Payroll, HRIS, and Finance teams to ensure benefits data flows correctly across systems.</p><p>• Support employee-facing communications and education efforts, especially during Open Enrollment and system transitions.</p><p>• Train internal team members or Genpact representatives on new processes or recurring issues to reduce escalations.</p><p>• Track and escalate vendor service issues, answer cases, and help enforce service-level agreements.</p>
We are looking for a Senior Help Desk Analyst to join our team in Dearborn, Michigan. This long-term contract position requires an individual who is both technically skilled and highly personable, as it involves regular interaction with end users and serves as the frontline for IT support. The ideal candidate will bring advanced technical expertise, a positive attitude, and the ability to work independently while upholding company policies.<br><br>Responsibilities:<br>• Provide comprehensive hardware and software support, ensuring a balanced focus on both areas.<br>• Utilize Smart Deploy imaging systems to manage device setups and configurations.<br>• Support and troubleshoot issues in an environment consisting of 40% Mac and 60% Windows operating systems.<br>• Handle technical concerns for 400–600 end users with efficiency and professionalism.<br>• Resolve service desk tickets promptly, maintaining excellent communication throughout the process.<br>• Collaborate with team members to optimize support workflows and ensure consistent service delivery.<br>• Adhere to company policies and standards while working independently with minimal supervision.<br>• Assist with Active Directory management and related administrative tasks.<br>• Maintain familiarity with Windows 10 to address common system issues.<br>• Provide basic troubleshooting for hardware, software, and network-related problems.
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Atlanta, Georgia. This role involves providing comprehensive IT support for restaurant locations, addressing hardware, network, and software-related issues. Strong communication skills, a proactive attitude, and a willingness to learn are essential for success in this position.<br><br>Responsibilities:<br>• Deliver timely and effective IT support to restaurant staff, ensuring minimal disruption to daily operations.<br>• Diagnose and resolve hardware, software, and network issues across restaurant locations.<br>• Maintain and troubleshoot desktop hardware, including PCs and workstations.<br>• Configure, image, and deploy desktops and laptops with Windows 10 operating systems.<br>• Manage user accounts, permissions, and security settings using Active Directory.<br>• Provide guidance and training to staff on the use of IT systems and equipment.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Document and track support requests, resolutions, and equipment inventory.<br>• Ensure compliance with company IT policies and security protocols.<br>• Assist with the setup and maintenance of restaurant-specific technology systems.
<p>We are looking for a skilled IT Operations Engineer to join our team in Middlesex County, Connecticut. In this role, you will be responsible for managing and optimizing IT operations, ensuring smooth functionality of systems, and fostering collaboration across teams. This position requires a strategic thinker who can lead initiatives, implement best practices, and maintain high standards of system performance and reliability.</p><p><br></p><p>Responsibilities:</p><p>• Lead efforts to enhance IT operations by fostering a collaborative and results-oriented environment.</p><p>• Manage the escalation process for complex technical issues, ensuring timely resolutions and customer satisfaction.</p><p>• Plan and execute system maintenance tasks such as software updates, security patches, and performance improvements.</p><p>• Coordinate with stakeholders to schedule maintenance windows that minimize disruptions to users.</p><p>• Oversee the replacement and upgrade of endpoint devices, ensuring smooth transitions and minimal downtime.</p><p>• Maintain accurate records of hardware and software assets through effective asset management systems.</p><p>• Monitor system performance metrics to diagnose issues and identify opportunities for optimization.</p><p>• Implement robust configuration management processes to track and control changes in IT infrastructure.</p><p>• Collaborate with department leaders to develop and refine change management strategies that align with organizational goals.</p><p>• Ensure compliance with regulatory frameworks and implement strategies to uphold security and operational integrity.</p>
<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
<p>We are looking for an experienced IT Support Technician to join our team in Haslet, Texas. This Contract to permanent position offers an exciting opportunity to contribute to the seamless functionality of our IT systems and support operations across multiple facilities. The ideal candidate will thrive in a dynamic environment, excel in resolving technical issues, and ensure a high level of professionalism in every interaction.</p><p><br></p><p><strong>Title: IT Support </strong></p><p><strong>Location: Haslet, Tx </strong></p><p><strong>Pay: 30-38 per hour </strong></p><p><strong>Duration: 12-24 Month Contract to hire </strong></p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to IT equipment, including hardware, software, and peripherals.</p><p>• Install, configure, and maintain system hardware and software, adhering to design specifications.</p><p>• Monitor system performance and conduct preventative maintenance to ensure optimal functionality.</p><p>• Collaborate with network engineers and external vendors to provide technical support for warehouse operations.</p><p>• Administer user access through Windows Active Directory, Office 365, InTune, and other relevant platforms.</p><p>• Manage technical relationships with external suppliers to ensure smooth operations.</p><p>• Track, manage, and resolve IT issues promptly using a ticketing system.</p><p>• Troubleshoot and resolve network, server, and application concerns to minimize downtime.</p><p>• Develop and refine standard procedures to enhance team efficiency and workflows.</p><p>• Provide on-site and remote support to customers across multiple locations, including lifting and moving equipment up to 50 pounds.</p>
