94 results for Desktop Support jobs

Desktop Support

Roanoke, TX
onsite
Temporary
27.7115 - 32.087 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Northlake, Texas. This long-term contract position involves providing technical assistance and support to ensure smooth operation of hardware, software, and specialized systems within a manufacturing environment. The role requires a proactive individual who excels at troubleshooting, customer service, and adapting to a fast-paced workplace. Title: Desktop Support Location: Northlake, Tx Duration: 2-3 months contract Pay: $25-30 per hour Responsibilities:• Deliver comprehensive hardware and software support for devices such as PCs, laptops, printers, and iPads used in a manufacturing setting.• Manage equipment setups, relocations, and onboarding processes for new users while handling peripheral procurement.• Image and reimage devices efficiently using specialized tools and systems.• Provide technical assistance for Microsoft 365 applications, including Outlook, Teams, and Excel.• Support proprietary manufacturing systems, with training provided for specific applications.• Ensure adherence to safety protocols, including wearing appropriate gear like lab coats, safety shoes, and hair or beard nets when on the production floor.• Respond promptly to technical issues, demonstrating strong problem-solving skills and prioritizing customer satisfaction.• Collaborate effectively with end users to address technical concerns while maintaining a high level of professionalism.• Troubleshoot hardware and software problems, ensuring minimal disruption to operations.• Maintain a detailed inventory of devices and peripherals while ensuring timely updates and replacements.
2026-03-11T00:00:00Z

Desktop Support

Fort Worth, TX
onsite
Contract / Temporary to Hire
33 - 39 USD / Hourly
The IT Operations Manager oversees the organization’s day‑to‑day technology operations and serves as the primary liaison between staff and external IT service providers. This position ensures reliable performance of IT systems, administrative tools, communication platforms, and ticketing software. The role emphasizes coordination, planning, data oversight, and user support with knowledge of technical infrastructure work. POSITION: IT OPERATIONS MANAGERLOCATION: FORT WORTH, TEXASDURATION: 3-6 MONTH CONTRACT TO PERMANENTSALARY: $75-$80K Responsibilities<ul><li>Oversee communications, requests, and issue resolution with the managed IT service provider.</li><li>Coordinate with third‑party software vendors for ticketing systems, administrative platforms, and other operational tools.</li><li>Monitor data storage processes, backups, user access controls, and recovery procedures in partnership with external IT vendors.</li><li>Provide staff with basic troubleshooting, onboarding support, and day‑to‑day technology assistance.</li><li>Maintain documentation for systems, workflows, and vendor-supported processes to ensure organizational continuity.</li><li>Support security practices such as password management protocols, privacy requirements, and general system safeguards.</li><li>Assist leadership with technology upgrades, tool evaluations, and budget planning related to IT needs.</li></ul>
2026-02-13T00:00:00Z

Desktop Support

Hinsdale, IL
onsite
Temporary
19.285 - 22.33 USD / Hourly
We are looking for a skilled Desktop Support specialist to join our team on a long-term contract basis in Oak Brook, Illinois. The ideal candidate will play a critical role in ensuring smooth operation and maintenance of desktop systems, contributing to the efficiency of our IT infrastructure. This position offers an excellent opportunity to work with cutting-edge technologies and deliver top-tier support in a dynamic environment. Responsibilities: • Provide technical assistance to end-users by resolving hardware and software issues. • Perform desktop imaging and ensure proper setup and configuration of workstations. • Troubleshoot and repair workstation hardware to maintain optimal functionality. • Install, configure, and support Microsoft Office 365 applications. • Manage and maintain systems running Microsoft Windows 10, ensuring reliability and security. • Collaborate with team members to identify and implement improvements for IT processes. • Document technical procedures and resolutions to enhance support efficiency. • Offer proactive solutions to prevent recurring technical issues. • Monitor system performance and address any concerns promptly. • Maintain inventory of hardware components and ensure proper allocation.
2026-03-12T00:00:00Z

Desktop Support

Berkeley, CA
onsite
Temporary
30 - 33 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Berkeley, California. This Desktop Support A contract position requiring proactive problem-solving skills and a solid understanding of desktop and mobile support operations. The ideal Desktop Support candidate will possess technical expertise and the ability to provide exceptional service across multiple sites. This Desktop Support Role is a contract position and is onsite in Berkeley. Some travel will be required to various sites around Berkeley. Responsibilities:• Deliver desktop support services across various locations, ensuring timely resolution of technical issues.• Manage and troubleshoot mobile devices, including administration and configuration.• Utilize tools such as Fresh Service and Intune to effectively address service tickets and maintain system functionality.• Diagnose and resolve hardware, software, and network problems for end-users.• Maintain user accounts and permissions within Active Directory.• Monitor and manage cloud-based domains to ensure seamless performance.• Provide guidance and technical assistance to users on Microsoft Windows 10 and related software.• Document and track service requests using a ticketing system to ensure efficient workflow.• Collaborate with team members to implement solutions and improve processes.• Ensure all systems are up-to-date and compliant with organizational standards.
2026-03-06T00:00:00Z

Desktop Support Technician

Uniondale, NY
onsite
Permanent
55000 - 70000 USD / Yearly
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures. Responsibilities: • Prepare and image new and existing laptops using standard imaging tools. • Develop clear and comprehensive documentation for both new and established procedures. • Configure workstations and cubicles for new employees and contractors. • Address helpdesk tickets related to hardware, software, operating systems, and user accounts. • Provide support for end-user software, connectivity issues, and general IT services. • Maintain the security and integrity of enterprise data on client computers and during data transfers. • Oversee and manage printers, scanners, and other peripheral devices. • Administer user accounts, permissions, and storage allocations in line with privacy and security standards. • Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed. • Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
2026-02-26T00:00:00Z

Desktop Support Technician

Fort Lauderdale, FL
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a skilled Desktop Technician to join our team in the Fort Lauderdale area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across the company. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, & peripherals• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-09T00:00:00Z

Desktop Support Technician

Miami, FL
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a skilled Desktop Technician to join our team in the Miami area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across the company. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, & peripherals• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-09T00:00:00Z

Desktop Support Technician

Columbus, OH
onsite
Permanent
50000 - 55000 USD / Yearly
We are looking for a skilled Desktop Support Tech to join our team in Columbus, Ohio. In this role, you will be responsible for ensuring the smooth operation of end-user systems and network hardware. You will play a vital part in maintaining, troubleshooting, and optimizing hardware and software solutions while providing excellent customer service to stakeholders. Responsibilities:• Install, configure, test, and maintain hardware, peripherals, and network devices to ensure optimal performance.• Develop and manage computer images for end-user accounts to facilitate efficient system setups.• Identify hardware requirements and coordinate acquisition and delivery processes.• Troubleshoot and resolve complex hardware and software issues both on-site and remotely.• Collaborate with vendors and third-party support teams to address technical challenges.• Conduct regular visits to multiple locations to maintain and support systems effectively.• Provide training to users individually and in group settings on computer functionality and software usage.• Document hardware installations, repairs, and removals to maintain accurate records.• Assist in creating long-term strategies and plans for corporate technology needs.• Serve as backup for the Systems Administrator when required.
2026-03-11T00:00:00Z

Desktop Support Technician

Mount Bethel, PA
onsite
Temporary
20 - 25 USD / Hourly
We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management. Responsibilities:• Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.• Offer support for software issues, ensuring functionality and resolving technical challenges.• Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.• Utilize Jira as a ticketing system for tracking and documenting all completed work.• Deliver consistent technical support to end users, addressing their computing needs effectively.
2026-03-10T00:00:00Z

Desktop Support Engineer

New York, NY
onsite
Temporary
27.7115 - 32.087 USD / Hourly
We are looking for a skilled Desktop Support Engineer to join our team in New York, New York. In this long-term contract role, you will provide technical assistance and support to ensure smooth operations within an investment banking environment. This position is ideal for someone with strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. Responsibilities: • Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues. • Manage user accounts, groups, and devices using Active Directory. • Administer Office 365 licenses, users, and groups, ensuring efficient functionality. • Perform basic device and user management tasks using Microsoft Intune. • Organize and maintain IT equipment, including setting up devices and connecting cables. • Respond to service desk tickets promptly and resolve issues effectively. • Collaborate with team members to identify and resolve recurring technical problems. • Ensure all IT systems meet organizational standards and are properly maintained. • Communicate with stakeholders to provide updates and solutions regarding technical challenges. • Document resolutions and best practices for future reference.
2026-03-11T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

Vandalia, OH
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues. Responsibilities: • Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately. • Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries. • Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices. • Manage incident and service tickets efficiently, ensuring timely resolutions. • Update and maintain configuration items in the computer management database. • Offer technical support for production and office peripherals, addressing any operational issues. • Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins. • Adhere to established code of conduct and company standards. • Travel occasionally (up to 10%) to support technical needs across locations.
2026-03-06T00:00:00Z

Desktop Support Analyst

San Antonio, TX
onsite
Temporary
21 - 25 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment. Responsibilities: • Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool. • Provide remote support to users through IT service desk tools or Skype for Business. • Manage and maintain Active Directory and Office 365 accounts effectively. • Deliver hands-on technical support to internal staff, including hardware and software troubleshooting. • Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues. • Ensure timely updates and resolutions for service desk tickets to meet user needs. • Collaborate with team members to address complex technical challenges. • Perform routine maintenance and updates for IT equipment and systems. • Offer on-site assistance at users’ desks when required to resolve issues.
2026-03-09T00:00:00Z

Desktop Support Analyst

Anderson, SC
onsite
Contract / Temporary to Hire
23 - 27 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position requires someone with a hands-on approach to managing and maintaining hardware, software, and operating systems in a dynamic IT environment. The role offers an excellent opportunity to contribute to a fast-paced organization while ensuring smooth technical operations. Responsibilities: • Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance. • Set up and image laptops for both new and existing employees, ensuring they are ready for use. • Provide encryption keys and assist users with secure access when required. • Troubleshoot and resolve technical issues related to hardware and software across the organization. • Deploy and configure desktop software tailored to user needs. • Manage and prioritize incident tickets using the ServiceNow platform, ensuring timely resolutions. • Perform inventory checks and asset management tasks to maintain accurate records of equipment and supplies. • Conduct necessary updates to Windows systems to keep devices secure and functional. • Recommend hardware and software purchases based on organizational needs. • Assist with additional tasks and responsibilities as assigned.
2026-03-09T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry. Responsibilities: • Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently. • Manage and support Active Directory operations to maintain system security and functionality. • Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance. • Perform imaging and deployment of Windows 10 systems across the organization. • Conduct regular maintenance and updates for workstations to prevent potential disruptions. • Collaborate with team members to address complex technical challenges and implement solutions. • Document technical procedures and solutions to enhance knowledge sharing within the team. • Ensure compliance with security protocols and standards during all technical operations. • Assist users with software installations and updates to maintain compatibility and productivity. • Provide timely and effective communication to users regarding technical issues and resolutions.
2026-03-04T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Permanent
70000 - 85000 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives. Responsibilities: • Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues. • Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams. • Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally. • Handle service ticketing requests, ensuring timely and effective resolution of reported problems. • Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance. • Escalate unresolved technical problems to networking or system administration teams for further investigation. • Collaborate with team members to implement solutions that enhance system performance and user experience. • Maintain up-to-date knowledge of desktop technologies and assist with certifications when required. • Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
2026-03-12T00:00:00Z

Desktop Support Analyst

West Chester, PA
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in West Chester, Pennsylvania. This role is focused on providing exceptional technical assistance and customer service to ensure the smooth operation of desktop systems and related technologies. As a contract-to-permanent position, this opportunity offers the potential for long-term growth and development within the organization. Responsibilities: • Provide hands-on deskside support to troubleshoot and resolve hardware, software, and connectivity issues. • Manage configuration tasks for desktop systems, ensuring proper setup and functionality. • Utilize ticketing systems to track and resolve user incidents efficiently. • Perform re-imaging of devices to maintain system integrity and compliance. • Administer and maintain Active Directory accounts, ensuring proper access and security. • Deliver remote support to assist users in resolving technical challenges. • Conduct basic troubleshooting for a variety of Microsoft Office applications and other commonly used software. • Collaborate with team members to deploy and manage desktop hardware and peripherals. • Offer excellent customer service to address user concerns and ensure satisfaction. • Stay up-to-date with evolving technologies to improve support processes and tools.
2026-03-04T00:00:00Z

Desktop Support Analyst

Louisville, KY
onsite
Contract / Temporary to Hire
20 - 23.5 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team in Louisville, Kentucky. This Contract to permanent position involves providing exceptional Level 1 technical support to end users, ensuring their hardware and software issues are resolved efficiently. The role requires a hands-on approach, excellent troubleshooting skills, and a strong focus on customer service in a fully on-site setting. Responsibilities: • Create and update tickets with accurate details and ensure timely documentation. • Deliver first-line technical support by diagnosing and resolving basic hardware, software, and operating system problems. • Assist with computer imaging, workstation setups, hardware deployments, and equipment replacements. • Provide guidance to end users on Microsoft products and address common desktop-related concerns. • Monitor ticket queues and service level agreements to ensure prompt issue resolution. • Assign or reassign tickets to maintain proper ownership and workflow efficiency. • Escalate complex issues to higher-tier support teams when necessary. • Manage tasks related to moving, setting up, or shipping computer equipment as required.
2026-02-18T00:00:00Z

Desktop Support Analyst

Green Bay, WI
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams.This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment. Key Responsibilities<ul><li>Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)</li><li>Diagnose and resolve hardware and software issues, implementing effective corrective solutions</li><li>Participate in IT documentation and knowledge base updates to support team efficiency</li><li>Assist with system imaging, equipment deployment, and lifecycle management</li><li>Support system changes, upgrades, and rollouts affecting end users</li><li>Collaborate with third-party IT vendors providing equipment and support services</li><li>Respond promptly to system outages and service disruptions to minimize downtime</li><li>Partner with team members to deliver consistent, high-quality IT support</li></ul>QualificationsRequired<ul><li>Bachelor’s degree in Computer Science, Computer Engineering, </li><li>or 2+ years of direct IT support experience</li><li>Experience with Microsoft operating systems, Active Directory, and domain environments</li><li>Hands-on experience with Windows OS and Microsoft 365 suite</li><li>Strong troubleshooting and problem-solving skills</li></ul>Preferred<ul><li>Experience supporting Apple devices</li><li>Exposure to manufacturing or operational environments</li></ul> What We’re Looking For<ul><li>Strong customer service mindset and communication skills</li><li>Ability to work onsite and collaborate directly with end users</li><li>Organized and detail-oriented approach to documentation and processes</li><li>Willingness to learn and grow within IT operations</li></ul>
2026-03-03T00:00:00Z

Desktop Support Analyst

Bridgewater, NJ
onsite
Temporary
23 - 27 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Bridgewater, New Jersey. In this long-term contract role, you will provide essential technical support to ensure seamless operation of computer systems, mobile devices, and related technologies. This position requires strong problem-solving abilities and a customer-focused approach to addressing technical issues. Responsibilities: • Diagnose and resolve hardware and software issues for desktop computers and mobile devices. • Configure, maintain, and troubleshoot desktop workstations, including Windows 10 systems. • Provide support for Active Directory administration and related user access requests. • Ensure proper imaging and deployment of desktop hardware across the organization. • Assist with the installation and maintenance of office automation tools and software. • Deliver remote and in-person technical assistance to employees as needed. • Document technical issues and solutions in detail for future reference. • Collaborate with other IT teams to address complex system problems. • Conduct routine system checks and updates to ensure optimal performance. • Educate users on best practices for utilizing technology efficiently.
2026-02-16T00:00:00Z

Desktop Support Analyst

Saint Paul, MN
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service. Responsibilities:• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.• Utilize the Autotask ticketing system to track, document, and manage support cases.• Assist with basic networking tasks, requiring a high-level understanding of concepts.• Generate reports and extract data to support operational needs.• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.• Follow established processes and workflows to maintain consistency in support operations.• Provide hands-on troubleshooting across a range of IT systems and tools.• Collaborate with team members to address escalated issues requiring Level 2/3 support.
2026-03-13T00:00:00Z

Desktop Support Analyst

Cambridge, MD
onsite
Temporary
25 - 41 USD / Hourly
Responsible for maintaining customer satisfaction for overall IT support for designated site(s)· Responsible for troubleshooting and resolving hardware, software and network issues· Responsible for Plant Systems support including vendor collaboration and troubleshooting· Responsible to collaboration between multiple teams for continuous improvement· Responsible for cyber security compliance related to OS updates, patches and maintenance· Responsible for site level incident management and point of escalation· Responsible for hardware configuration and deployment for employee onboarding· Responsible for hardware asset management for equipment inventory and end of lifemanagement· Responsible for completing and filing system-related documentation· Must maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems
2026-02-27T00:00:00Z

Desktop Support Analyst

Portsmouth, NH
onsite
Permanent
40000 - 60000 USD / Yearly
We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service. Responsibilities:• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.• Document and track all technical issues using the ticketing system while adhering to established timelines.• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.• Assist with onboarding new users, including device setup and system configurations.• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.• Provide attentive and courteous technical support to users, ensuring a positive customer experience.• Collaborate with team members to continuously improve support workflows and processes.
2026-02-20T00:00:00Z