<ul><li>Oversee the development and operations of Front Office applications and the data warehouse infrastructure hosted on Amazon Web Services (AWS).</li><li>Deliver innovative technical solutions to enhance trading platforms and address business challenges, including gathering requirements, setting priorities, planning tasks, and ensuring timely delivery.</li><li>Collaborate with internal teams and external IT consultants across global locations to ensure solutions align with business needs and project timelines.</li><li>Champion operational excellence by implementing robust monitoring, alerting, and predictive operations strategies.</li><li>Engage closely with global development teams to support organizational technology initiatives.</li><li>Serve as a representative and advocate for Mercuria IT, both within the organization and in external engagements</li></ul><p><br></p>
<p>We’re seeking a highly skilled Senior Confluent Kafka Architect to join our Data Management team. In this pivotal role, you’ll be responsible for architecting, implementing, and maintaining advanced data streaming solutions using Apache Kafka and Confluent technologies.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead the design and deployment of scalable, secure, and high-performance data integration solutions using Confluent Kafka, NoSQL databases, and SQL Server Data Warehouse.</li><li>Build and manage real-time data streaming pipelines leveraging Kafka and its ecosystem.</li><li>Architect a new enterprise-grade Confluent Kafka platform from the ground up.</li><li>Troubleshoot and resolve complex Kafka-related issues, and contribute to project scoping and estimation.</li><li>Ensure data integrity and consistency across streaming pipelines.</li><li>Apply security best practices for Kafka, including encryption, authentication, and access control.</li><li>Provide leadership and guidance to both onshore and offshore technical teams.</li></ul><p><br></p>
We are looking for an experienced Administrative Assistant to join our team in Pompano Beach, Florida. This is a Contract-to-permanent position within the manufacturing industry, offering the opportunity to contribute to a fast-paced and dynamic environment. The ideal candidate will excel under pressure, possess strong organizational skills, and have the ability to handle a high volume of tasks with professionalism.<br><br>Responsibilities:<br>• Manage incoming and outgoing calls with a focus on excellent customer service.<br>• Perform accurate data entry to maintain records and databases.<br>• Handle email correspondence and ensure timely responses to inquiries.<br>• Schedule appointments and manage calendars efficiently.<br>• Assist with receptionist duties, including greeting visitors and answering inquiries.<br>• Provide clerical support to ensure smooth day-to-day operations.<br>• Utilize dispatching skills to coordinate services and resources effectively.<br>• Collaborate with team members to meet deadlines and ensure operational success.<br>• Use Microsoft Office tools, including Excel, Outlook, and Word, to complete tasks efficiently.
<p>Roseann Mabry from Robert Half is partnering with a growing national company toplace a Pert-Time Office Manager in Downtown St. Louis. The Part-Time position for the Office Manager will be Monday 8 hours, Wednesday 8 hours and 4 hours on Friday. You will be given a parking pass. This position will be opening mail, sorting it by department, scanning in documents, electronic filing of documents, inventory of SWAG items, stocking kitchen, answer phone and greeting the occasional guest, and data entry into the database. You will need to get a notary license upon hire. The amazing opportunity for the Part-Time Office Manager will be paid up to $30.00 an hour. You will also receive medical, dental and vision insurance benefits! Send your resume directly to Roseann Mabry at Robert Half. Look me up on Linked In!</p><p><br></p><p>Responsibilities:</p><p>• Handle receptionist duties, including greeting visitors and managing phone calls.</p><p>• Organize and scan documents to maintain accurate digital records.</p><p>• Perform general clerical tasks such as data entry and filing.</p><p>• Provide back-office support to ensure efficient workflow.</p><p>• Coordinate inter-office mail distribution and deliveries.</p><p>• Assist with office administration tasks to maintain a well-functioning workspace.</p><p>• Monitor and replenish office supply inventory as needed.</p><p>• Maintain clear and precise communication with team members and external contacts.</p>
We are looking for a skilled Business Analyst to join our Transportation IT team in Independence, Ohio. In this long-term contract position, you will collaborate with cross-functional teams to support a custom-built transportation system, ensuring its continuous improvement and alignment with business needs. This role offers great flexibility, with occasional on-site requirements, especially during the initial onboarding period.<br><br>Responsibilities:<br>• Analyze and understand the custom-built transportation system, including its database schema, to provide effective support.<br>• Collaborate with senior developers, IT staff, and operations teams to gather and refine business requirements.<br>• Create and deliver ad hoc reports to meet operational and leadership needs, transitioning requests from Excel-based formats.<br>• Document functional specifications for stored procedures using tools such as RedGate Documentor.<br>• Assist in planning and executing system enhancements, including user interface updates and migration from Angular to Blazor.<br>• Translate technical concepts into clear and concise documentation for business stakeholders.<br>• Balance multiple priorities, addressing ad hoc requests while meeting project deadlines.<br>• Identify opportunities for system improvements and contribute to modernization initiatives.<br>• Support invoicing functionality as a key focus area, followed by UI updates and other enhancements.
<p>We are seeking an Enterprise Architect – AI/Data to design and implement enterprise-level AI and data architectures that align with business objectives and enhance operational capabilities. This role requires deep expertise in AI/ML technologies, big data platforms, and enterprise architecture frameworks.</p><p>Key Responsibilities:</p><ul><li>Design and develop end-to-end AI and data architectures ensuring scalability, security, and performance</li><li>Create architectural blueprints and roadmaps for AI and data integration across the organization</li><li>Lead the development of data platforms and AI-driven systems for advanced analytics and automation</li><li>Define AI strategy and oversee its implementation across business units</li><li>Deploy and integrate AI models and tools into production systems</li><li>Design scalable cloud and on-premises data architectures using Azure, AWS, or Google Cloud</li><li>Work with big data technologies (Hadoop, Spark) and data lake architectures</li><li>Manage integration of AI models into big data platforms for structured and unstructured data</li><li>Collaborate with business and technical teams to translate needs into AI/data solutions</li><li>Stay current with AI, ML, and data technology advancements and best practices</li><li>Assess and mitigate risks related to AI and data architectures, ensuring compliance and security</li></ul><p><br></p>
We are looking for a skilled Systems Analyst to join our team on a long-term contract basis in Philadelphia, Pennsylvania. This role offers the opportunity to contribute to critical healthcare technology initiatives, ensuring robust system functionality and seamless integration. The ideal candidate will bring a strong analytical mindset and technical expertise to support various system-related projects.<br><br>Responsibilities:<br>• Analyze and document business requirements to ensure alignment with organizational goals and project objectives.<br>• Collaborate with stakeholders to design and implement system changes and enhancements.<br>• Perform system analysis to identify areas for improvement and propose effective solutions.<br>• Manage and maintain Active Directory environments, ensuring security and access control.<br>• Conduct user acceptance testing (UAT) to validate system functionality and performance.<br>• Support Microsoft SQL Server configurations and database management.<br>• Provide technical expertise in IBM systems and related technologies.<br>• Create and maintain detailed documentation for system processes and workflows.<br>• Coordinate with cross-functional teams to ensure timely delivery of project milestones.
<p>We are looking for a skilled Technical IT Analyst with 1 +year of ERP experience to support business operations and IT functions within a manufacturing environment. This role involves utilizing technical expertise to develop and integrate solutions, ensuring seamless functionality across systems. Based in west Plymouth, MN you will join a collaborative team that values innovation and adaptability.</p><p><br></p><p>Responsibilities:</p><p>• Analyze business requirements and translate them into technical solutions that align with organizational goals.</p><p>• Develop and maintain SQL code to support application functionality and data processing.</p><p>• Integrate and manage RESTful APIs to ensure effective communication between systems.</p><p>• Collaborate with cross-functional teams to implement and improve IT processes within a manufacturing environment.</p><p>• Utilize source control systems like GitHub for version management and code repository.</p><p>• Work with SQL or PL/SQL tools such as Toad and Oracle SQL Plus to optimize database performance.</p><p>• Conduct gap analysis to identify areas for improvement and streamline workflows.</p><p>• Review and document system processes to ensure compliance and efficiency.</p><p>• Apply Agile Scrum methodologies to manage projects and deliver solutions effectively.</p><p>• Assist in troubleshooting and resolving technical issues to maintain systems</p>
We are looking for a detail-oriented IT Applications Analyst to join our team in Cincinnati, Ohio. This long-term contract position involves managing data governance processes, utilizing advanced tools to analyze and interpret data, and supporting business intelligence initiatives. The ideal candidate will have experience with data analysis, BusinessObjects technologies, and a strong understanding of Microsoft SQL.<br><br>Responsibilities:<br>• Analyze, interpret, and manage data to support decision-making and business objectives.<br>• Develop and maintain data governance frameworks to ensure data integrity and compliance.<br>• Utilize Microsoft SQL to write complex queries and optimize database performance.<br>• Implement and support BusinessObjects technologies to enhance reporting and data visualization.<br>• Collaborate with cross-functional teams to design and support business intelligence solutions.<br>• Conduct thorough data analysis to identify trends and patterns that inform strategic decisions.<br>• Manage data models using tools like Erwin Data to ensure consistency and accuracy.<br>• Troubleshoot issues related to data systems and provide timely resolutions.<br>• Create and maintain comprehensive documentation for data governance processes and BI tools.<br>• Train and guide team members on best practices for data analysis and governance.
We are looking for a dedicated Customer Service Representative to join our team in Little Ferry, New Jersey. In this contract role, you will play a crucial part in providing exceptional support to our clients while ensuring seamless coordination across departments. This position offers an excellent opportunity to contribute to the aerospace industry while honing your customer service and administrative skills.<br><br>Responsibilities:<br>• Foster a welcoming and detail-oriented environment for clients conducting business.<br>• Coordinate communications between departments to ensure timely delivery of spare parts.<br>• Process customer requests for quotes and convert them into sales orders as needed.<br>• Investigate and resolve customer concerns by utilizing organizational resources.<br>• Provide clients with updates on shipping details and follow up as required.<br>• Maintain and update customer interactions and records within the Siebel database.<br>• Generate and process reports as assigned.<br>• Assist clients in obtaining details about services offered by other departments or external vendors.<br>• Perform administrative tasks assigned by management to support business operations.<br>• Take on additional duties as needed to meet organizational goals.
We are looking for a detail-oriented Operations Coordinator to join our team in San Jose, California. In this long-term contract position, you will play a vital role in supporting property management operations, ensuring smooth administrative processes, and maintaining accurate records. This role is ideal for someone with strong organizational skills and experience in operational coordination.<br><br>Responsibilities:<br>• Provide administrative support to property management staff, including handling work orders, scheduling contractor tasks, preparing contracts, and monitoring vendor compliance.<br>• Oversee and maintain the property management contract database to ensure accurate and up-to-date records.<br>• Assist in managing applications for non-commercial activities and ensure compliance with program guidelines.<br>• Issue and manage open/close notices and prepare Notices of Non-Responsibility as required.<br>• Review and approve vendor Certificates of Insurance to ensure adherence to company standards.<br>• Maintain and update the Master Utility Meter Spreadsheet to track and organize utility-related data effectively.
<p>Are you someone who thrives on organization, loves structure, and has a keen eye for detail? Do you enjoy being the person behind the scenes making sure everything runs smoothly and efficiently? If so, we have a fantastic opportunity for you! Our recruiting firm is excited to partner with a <strong>mid-sized logistics and warehousing company in Pala, CA</strong>, known for its exceptional service in distribution and inventory control. They're currently seeking a <strong>Data Entry Clerk</strong> who will play a <strong>critical role in maintaining accurate inventory records</strong>, tracking shipments, and ensuring all logistics data is entered efficiently and correctly. This is a full-time, on-site role with a friendly team that values reliability, consistency, and a strong work ethic. If you’re looking for a stable job with room for advancement—and you enjoy working in a fast-moving but detail-oriented environment—this may be your next long-term home.</p><p><br></p><p>🔍 <strong>What You’ll Be Doing:</strong></p><ul><li>Input inventory movement records into the database with a high level of speed and accuracy</li><li>Track incoming and outgoing shipments, matching bills of lading and packing slips</li><li>Support warehouse and operations teams with real-time data updates and entry</li><li>Flag inconsistencies and coordinate with operations to resolve data errors</li><li>Assist with filing, document scanning, and digital record keeping</li><li>Prepare daily and weekly inventory reports for leadership</li></ul><p><br></p>
<p>Non-Profit, located in the Greater Philadelphia area seeks an Administrative Assistant with some finance benefit and/or property administrative support experience. This Administrative Assistant will maintain and update internal records, draft and distribute internal and external communications, prepare meeting materials, create event agendas, cover the reception area as needed, and assist other staff with administrative tasks. The ideal Administrative Assistant should have a technical aptitude for database systems, strong attention to detail and experience working in a professional services environment.</p><p><br></p><p>How you will make an impact</p><ul><li>Assist with administrative tasks, including managing schedules and coordinating meetings.</li><li>Maintain accurate records and ensure timely completion of assigned projects.</li><li>Handle sensitive information with discretion and uphold confidentiality standards.</li><li>Communicate clearly and effectively, both in writing and verbally, to support internal and external stakeholders.</li><li>Build and nurture relationships based on trust and integrity with colleagues and clients.</li><li>Adapt to changes in the work environment and provide seamless task execution.</li><li>Ensure punctuality and consistency by being prepared and available during work hours.</li></ul><p><br></p><p><br></p>
<p><strong>About the Role:</strong></p><p> We are looking for a <strong>Sr. BI Developer</strong> to join our data and analytics team. This role is perfect for someone who is passionate about turning data into actionable insights, building scalable BI solutions, and leveraging modern tools like <strong>Power BI, Python, and Microsoft Fabric</strong> to drive decision-making across the organization. You will partner with business stakeholders, data engineers, and analysts to design, develop, and optimize enterprise reporting and analytics solutions.</p><p><strong>What You’ll Do:</strong></p><ul><li>Design and develop advanced <strong>Power BI dashboards and reports</strong> that provide meaningful insights and support strategic initiatives.</li><li>Use <strong>Python</strong> for data wrangling, automation, and advanced analytics.</li><li>Work with <strong>Microsoft Fabric</strong> to design and optimize scalable data models and pipelines.</li><li>Collaborate with business users to gather requirements, translate them into technical solutions, and deliver high-quality BI products.</li><li>Implement and maintain best practices for BI development, data visualization, and performance tuning.</li><li>Ensure data accuracy, consistency, and security across reporting platforms.</li><li>Mentor junior developers and contribute to BI standards and governance frameworks.</li></ul><p><br></p>
Robert Half is seeking an Accounts Payable (A/P) Clerk to join a team of highly skilled professionals in a stimulating work environment. The candidate in this role will work closely with and report to the Accounting Manager. Other responsibilities include attending to the general administrative needs of the AP/Finance Department,. Matching and batching code, resolving A/P issues, processing expense reports, updating and reconciling sub-ledger to G/L and processing checks are integral functions for this position. Are you looking for a position that offers quick career growth? Contact us today to find out how you can scale the career leader on a flourishing team. Located in Ann Arbor, Michigan, the Accounts Payable Clerk will be a position.<br><br>What you get to do every single day<br><br>- Manage customer service tasks for internal business partners<br><br>- Help with internal and external audits as required<br><br>- Execute daily processes and controls accurately and in a timely manner; ensuring compliance with company policies<br><br>- Complete full-cycle A/P<br><br>- Handle administrative tasks for the AP/Finance Department<br><br>- Manage the process of verifying, logging, and mailing checks, including expediting special handling<br><br>- Handle daily department mail by opening, sorting, and distributing it<br><br>- Perform special projects as assigned<br><br>- Ensure invoices, checks, and other documents are properly sorted, logged, scanned, and filed
We are looking for a detail-oriented Data Entry Clerk to join our team on a contract basis in Hopewell, Virginia. The ideal candidate will have a strong background in handling large volumes of data, particularly using Excel, and will play a crucial role in ensuring accuracy and completeness of information. This position offers an excellent opportunity to contribute to local government operations while sharpening your data management skills.<br><br>Responsibilities:<br>• Input business and personal information into the designated system with accuracy and precision.<br>• Work extensively with Excel spreadsheets to organize and manage large sets of data.<br>• Identify and address missing information within files to ensure completeness.<br>• Review and verify data entries for correctness and consistency.<br>• Assist in purging outdated or redundant accounts from the database.<br>• Maintain confidentiality and security of sensitive information throughout the data entry process.<br>• Collaborate with team members to meet project deadlines and quality standards.<br>• Follow established procedures and guidelines for data entry tasks.
<p>We are looking for an experienced Informatica and AWS Data Engineer to join our team in Southern California. In this long-term, multi-year position, you will play a pivotal role in configuring and managing Informatica Cloud Catalog, Governance, and Marketplace systems, ensuring seamless integration with various platforms and tools. This opportunity is ideal for professionals with a strong background in data governance, security, and compliance, as well as expertise in cloud technologies and database systems.</p><p><br></p><p>Responsibilities:</p><p>• Configure and implement role-based and policy-based access controls within Informatica Cloud Catalog and Governance systems.</p><p>• Develop and set up connections for diverse platforms, including mainframe databases, cloud services, S3, Athena, and Redshift.</p><p>• Troubleshoot and resolve issues encountered during connection creation and data profiling.</p><p>• Optimize performance by identifying and addressing bottlenecks in profiling workflows.</p><p>• Configure and manage Cloud Marketplace integrations to enforce policy-based data protections.</p><p>• Review and communicate Informatica upgrade schedules, exploring new features and coordinating timelines with business and technical teams.</p><p>• Collaborate with infrastructure teams to establish clusters for managing profiling workloads efficiently.</p><p>• Support governance initiatives by classifying and safeguarding sensitive financial and customer data.</p><p>• Create and manage metadata, glossaries, and data quality rules across regions to ensure compliance with governance policies.</p><p>• Set up user groups, certificates, and IP whitelisting to maintain secure access and operations.</p>
<p>We are looking for a detail-oriented Records Clerk to join our team on a long-term contract basis in Indianapolis, Indiana. In this position, you will be responsible for managing and maintaining maintenance documents, ensuring accuracy and accessibility within an electronic filing system. This role requires a proactive individual who can handle clerical tasks efficiently while maintaining a high level of organization.</p><p><br></p><p>Responsibilities:</p><p>• Digitize aircraft maintenance documents by scanning them into the electronic filing system.</p><p>• Organize and index records using various fields to create a searchable database.</p><p>• Conduct regular audits of records to verify accuracy and completeness after initial entry.</p><p>• Sort incoming mail and distribute maintenance documents to the designated Records Auditor.</p><p>• Collaborate with team members to address discrepancies or improve record-keeping processes.</p><p>• Maintain organization and accessibility of records to support operational needs.</p><p>• Execute other administrative tasks as assigned to support departmental objectives.</p>
We are looking for a dedicated Hardware Analyst to join our team in Hilliard, Ohio. In this Contract-to-Permanent role, you will be responsible for ensuring the optimal performance of hardware systems through repair, diagnostic services, and inventory management. This position is ideal for a hands-on individual who thrives in a fast-paced environment and is committed to delivering high-quality technical solutions.<br><br>Responsibilities:<br>• Inspect, test, and evaluate customer-returned equipment to identify issues and confirm complaints.<br>• Perform diagnostic and repair services on defective hardware, documenting findings with detailed database entries and photographs.<br>• Communicate unique or new observations to quality and engineering teams, escalating safety-related concerns when necessary.<br>• Receive and transfer inventory items as required, supporting quarterly cycle counts for service components.<br>• Manage the receipt and inspection of customer returns, ensuring proper packaging for safe shipping and handling.<br>• Collaborate with internal teams to improve product quality and service outcomes.<br>• Maintain accurate records and follow established procedures to track repairs and inventory.<br>• Support the development and implementation of best practices for hardware handling and repair.<br>• Ensure all tasks comply with safety standards and organizational policies.
<p>Robert Half has a new direct-hire opportunity for an Accounts Payable Specialist for a growing organization in the Pikesville, MD area. The ideal candidate will have strong organizational skills and full-cycle accounts payable experience. Candidates should have experience in maintaining a database of financial information and be able to recognize and solve any problems that may arise. Candidates with proven experience in high volume environments are encouraged to apply. Please apply to this posting or reach out to Cody Marshall at Robert Half to learn more.</p><p><br></p><p>Responsibilities</p><ul><li>Review and record invoices from vendors to ensure accuracy in billing</li><li>Process full-cycle accounts payable</li><li>Manage company vendors and new vendor set-up process</li><li>Have knowledge of approved vendors and policies to avoid paying unauthorized invoices and expenses</li><li>Maintain 1099s and generate report at year end</li><li>Special accounting projects as assigned</li></ul><p><br></p>
We are looking for a dedicated Customer Success Specialist to join our team in Deerfield Beach, Florida. This contract position focuses on enhancing customer relationships by delivering exceptional service and ensuring seamless communication between sales and customer support teams. The ideal candidate will play a pivotal role in fostering customer satisfaction, managing sales operations, and supporting logistics processes.<br><br>Responsibilities:<br>• Build and maintain strong relationships with customers, actively promoting the company’s values and mission.<br>• Provide aftersales and warranty support while ensuring clear communication with stakeholders.<br>• Process and manage sales orders, including creating acknowledgements, pro-forma invoices, and maintaining accurate account details.<br>• Coordinate with production teams to obtain lead times, monitor open orders, and communicate delivery updates to customers.<br>• Record and address customer feedback, escalating complaints to relevant departments when necessary.<br>• Manage the warranty database, ensuring timely updates and accurate documentation.<br>• Support shipping processes by assisting with documentation, shipment organization, and providing coverage during warehouse staff absences.<br>• Collaborate with warehouse teams to maintain stock levels, conduct inventory checks, and ensure stock accuracy.<br>• Stay informed on product knowledge to better assist customers and internal teams.
<p>Robert Half is hiring an <strong>Administrative Assistant</strong> to support<strong> John Deere</strong>. This role is ideal for someone detail-oriented, organized, and comfortable with high-volume document handling.</p><p><br></p><p><strong>Schedule:</strong></p><p>8:00 AM – 4:00 PM</p><p><br></p><p><strong><u>The Administrative Assistant will assist with:</u></strong></p><ul><li>Digitizing physical documents through high-volume scanning</li><li>Organizing and categorizing files appropriately</li><li>Uploading scanned documents into the designated database with accuracy and confidentiality</li></ul><p>If you’re ready to jump in and support a leading organization, apply today!</p>
<p>We are looking for a friendly and organized Receptionist to join our team in Oceanside, California. In this Contract position, you will play a key role in creating a welcoming environment for guests while ensuring smooth office operations. This opportunity is ideal for individuals with strong administrative skills and a passion for providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors warmly and provide initial assistance as needed.</p><p>• Schedule both in-person and telehealth appointments efficiently.</p><p>• Input and maintain accurate patient information in the database.</p><p>• Handle inbound telephone calls and direct them appropriately.</p><p>• Assist with general administrative tasks to support office operations.</p><p>• Ensure a detail-oriented and courteous interaction with clients and staff.</p><p>• Manage appointment reminders and confirmations.</p><p>• Maintain the reception area to ensure it is tidy and organized.</p><p>• Coordinate with other departments for seamless scheduling and communication.</p>
<p>We are looking for a dedicated Assistant Controller to join our team in Kaneohe, Hawaii. In this role, you will support the Controller in overseeing the Financial Services Department, ensuring accurate financial reporting, payroll processing, and compliance with regulatory requirements. This position offers an opportunity to lead a collaborative team while contributing to the organization’s financial health and operational excellence. If interested in this role, please call Melissa Tree at 808.452.0254. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and participate in the preparation of monthly financial closings, including revenue recognition, expense accruals, and variance analysis.</p><p>• Manage account reconciliations and ensure the accuracy of financial records through regular reviews and controls.</p><p>• Supervise Accounts Payable staff and provide guidance to Accounting Analysts as directed by the Controller.</p><p>• Coordinate and submit recredentialing applications for various facilities in compliance with payor requirements.</p><p>• Process payroll for assigned facilities, ensuring all adjustments, rate changes, and deductions are accurate and properly documented.</p><p>• Support audits and financial reviews by preparing schedules, responding to inquiries, and meeting documentation requests.</p><p>• Assist with the preparation of tax returns and other regulatory filings, compiling data as needed.</p><p>• Maintain and refine policies, procedures, and internal controls to enhance operational efficiency.</p><p>• Manage vendor files and the contract database to ensure accurate and up-to-date records.</p><p>• Contribute to the preparation of cost reports and financial information required for external reporting and compliance.</p>
Robert Half has an excellent career opportunity for an articulate, highly skilled Human Resources Assistant supporting a client-based Ann Arbor MI in the Hospitality industry. This position is based in a dynamic and fast-paced environment. All candidates will be required to take a typing test. Must be able to work 8:30am - 5:30pm. This role is mainly on-site Monday-Thursday and will be remote on Fridays. Pay up to $21/hr. <br><br>Summary: This position is responsible for supporting all team members regarding general Human Resources and Payroll inquiries via telephone, chat, and email. This position will take necessary investigative measures to assist the caller in resolving the issue. This position requires strong communication skills, the ability to adhere to company policy and procedures, and the ability to multi-task.<br><br>RESPONSIBILITIES AND DUTIES as the Human Resources Assistant:<br><br>Act as first point of telephone and email contact for all 14,000+ corporate team members regarding general Human Resources and Payroll inquiries.<br>• Answer incoming calls from all team members within agreed SLA.<br>• Respond and resolve e-mails within written SLA. Triage the incoming e-mails between Level 1, Level 2, Benefits, and Payroll.<br>• Document each call and e-mail into call tracking software, by subject, call type, and priority.<br>• Answer inquiries and troubleshoots cases based on department SOPs and legal guidelines.<br>• Use Peoplesoft, Pulse, and ServiceNow resources to investigate the situation based on details provided by the team member and within our systems of record.<br>• If a case cannot be resolved at first point of contact, make an assignment for the correct department and escalate, or provide the caller with the correct contact information to assist in resolving their inquiry.<br>Enter employee data into Pulse (Store POS system and employee record database)<br>• Manage alert for employee data entry transactions in Pulse. Complete necessary updates to Pulse based on priority assigned.<br>• Escalate unverified Pulse issues to Level 2.<br><br>Process Leave of Absence cases<br>• Create tickets from enquiries or form completions within Service Now for the LOA specialist to process<br>• Send out packets and leave updates to team members and HRBPs<br>• Provide updates, benefits information, and contact information to team members on a leave of absence, when needed.<br><br>Improving existing processes<br>• Actively giving feedback on creating or improving current processes.<br>• Documenting processes that can be improved on.<br><br>Complete ad-hoc projects<br>• Participate in HR initiatives on a project basis<br>• Review project work with HR-Operations Management and identify efficiencies learned<br>• Communicate progress on project work to HR-Operations Management<br><br>QUALIFICATIONS<br>• Associate degree or equivalent work experience.<br>• 2+ years support HR in some capacity is a must<br>• Excellent phone communication skills<br>• Solid written communication skills<br>• Must have a strong customer service focus<br>• Attention to detail<br>• Bilingual in English/Spanish preferred<br>• Knowledge of human resources and/or payroll processes is a plus
