<p><strong>The successful candidate will be able to:</strong></p><ul><li>Actively participate in the planning design and implementation of network related projects</li><li>Act as an escalation resource for reported network or application performance issues</li><li>Manage and support the network monitoring and configuration management software</li><li>Provide technical and architectural support for field networks to include industrial switches routers and wireless bridges</li><li>Assist in developing the overall network strategy</li><li>Utilize service portal to manage and create service requests outages and change requests</li><li>Identify evaluate and recommend technologies using best practices/industry standards</li><li>Identify innovative ways to utilize existing applications and technologies</li><li>Forecast and coordinate management of change for scheduled maintenance weekends</li><li>Effectively communicate with end users and peers around the world</li><li>International and Domestic travel may be required</li></ul><p><br></p>
<p>We are seeking a highly skilled and experienced Senior GRC Specialist to lead and enhance a Governance, Risk, and Compliance (GRC) program. This role is critical in ensuring the organization’s IT operations align with regulatory requirements, internal policies, and industry best practices. The ideal candidate will have a strong background in policy creation, risk management, compliance frameworks, and IT controls, with the ability to collaborate across departments and influence strategic decisions.</p>
We are looking for a skilled Lead Identity and Access Management (I& AM) System Engineer to join our team in Reston, Virginia. In this role, you will architect and manage enterprise identity solutions while ensuring robust access governance across hybrid and cloud environments. Your expertise will drive the implementation of advanced security measures and compliance frameworks to safeguard organizational systems and data.<br><br>Responsibilities:<br>• Design, implement, and maintain enterprise identity solutions using Microsoft Entra ID and related technologies.<br>• Administer and optimize Privileged Access Management and Privileged Identity Management frameworks to enhance security.<br>• Develop and enforce Conditional Access Policies to ensure secure user access across platforms.<br>• Manage Access Reviews and Just-in-Time (JiT) access models to uphold least privilege principles.<br>• Integrate Microsoft Defender for Cloud and Identity tools to improve detection and response capabilities.<br>• Oversee Single Sign-On integrations and dynamic group configurations for streamlined access management.<br>• Lead the organization's identity and access management program to align with cybersecurity and compliance goals.<br>• Collaborate with infrastructure, application, and security teams to implement cohesive identity controls.<br>• Communicate program roadmaps, risks, and security updates to senior leadership and stakeholders.<br>• Mentor and guide engineers at the beginning of their careers to foster growth and technical proficiency.
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
Key Responsibilities<br>Act as a trusted IT advisor to New York office employees, providing expert support and guidance across all levels.<br>Deliver responsive and effective support for Windows 11, Office 365, and collaboration tools including Microsoft Teams.<br>Administer and maintain Microsoft cloud services including Azure, Intune, Exchange Online, Defender, and Entra ID.<br>Manage service desk tickets, ensuring timely resolution and high-quality user experience.<br>Monitor and maintain the performance and availability of servers, storage, databases, and communication systems.<br>Troubleshoot and resolve LAN/WAN connectivity issues; escalate to vendors when necessary.<br>Support Cisco networking infrastructure and ensure reliable network operations.<br>Maintain IT security protocols, including firewall management, anti-virus protection, and access control.<br>Perform patch management, system installations, and configuration of Windows servers and desktops.<br>Maintain accurate technical documentation and contribute to IT policy and procedure updates.<br>Lead inventory management for IT assets, ensuring accurate records and best practices.<br>Required Skills & Experience<br>2–4 years of experience in IT operations or system administration.<br>Proficiency in:<br>Windows 11, Office 365, Azure, Intune, Exchange Online, Defender, Entra ID<br>Cisco Networking, LAN/WAN infrastructure<br>Network protocols including TCP/IP, DNS, DHCP<br>Strong troubleshooting and diagnostic skills across hardware, software, and cloud environments.<br>Excellent communication and customer service skills, with the ability to support executive-level users.<br>Experience with firewall technologies (SonicWALL preferred) and endpoint protection.<br>Ability to work independently and collaboratively in a fast-paced, detail oriented environment.
We are looking for a skilled Network Administrator to join our team in San Antonio, Texas. In this role, you will be responsible for maintaining the integrity and functionality of enterprise network environments while ensuring their performance meets organizational needs. If you have a passion for implementing effective network solutions and resolving complex issues, we want to hear from you.<br><br>Responsibilities:<br>• Provide Tier 2 support to address and resolve network-related issues in a timely manner.<br>• Maintain and enhance the security and reliability of network systems to ensure consistent information availability.<br>• Implement comprehensive network solutions tailored to meet specific business requirements.<br>• Integrate and manage complex network designs as part of organizational initiatives.<br>• Monitor network performance and proactively identify areas for improvement.<br>• Configure and manage Cisco routers, firewalls, and other essential network devices.<br>• Collaborate with cross-functional teams to support and optimize wireless and LAN environments.<br>• Utilize load balancing technologies to optimize network traffic and performance.<br>• Stay updated on emerging technologies and recommend improvements to existing network systems.<br>• Document network configurations and procedures to ensure clear communication and compliance.
<p>We are looking for a dedicated IT Support Technician to provide exceptional technical support and ensure the smooth operation of IT systems and services. In this Contract-to-Permanent position, you will assist users with hardware, software, and network-related issues, while also managing and optimizing key IT tools and systems. This role is based in Mechanicsburg, Pennsylvania, and offers an exciting opportunity to contribute to a dynamic IT environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical support for hardware, software, and network issues, ensuring timely resolution.</p><p>• Manage and maintain IT infrastructure, including servers, workstations, and networked systems.</p><p>• Optimize and administer Microsoft Intune for device provisioning, compliance, and security policies.</p><p>• Support Microsoft 365 services such as Exchange Online, Teams, SharePoint, and Azure Active Directory.</p><p>• Monitor system performance, ensure data backups, and maintain security compliance.</p><p>• Identify and implement opportunities to automate or enhance IT workflows and processes.</p><p>• Conduct onboarding and offboarding of users, including device setup and access management.</p><p>• Collaborate with internal teams to resolve escalated technical issues and deliver excellent service.</p><p>• Document processes and maintain accurate records of IT activities and incidents.</p>
<p>The IT Manager will be responsible for leading the strategic and operational direction of the organization's information technology functions. This position focuses on aligning IT resources to support and improve critical business operations, fostering the implementation of advanced and secure technologies such as AI and automation, and developing long-term strategies that drive growth, optimize efficiency, and strengthen competitive positioning.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead the organization's IT strategies, ensuring alignment with overall business goals.</li><li>Oversee the development and implementation of innovative and secure technologies, focusing on automation and AI applications.</li><li>Define and execute long-term plans to optimize the organization's IT infrastructure.</li><li>Drive project planning and execution for technology-related initiatives.</li><li>Lead, manage, and mentor IT teams at various levels.</li><li>Support customization and development of software applications tailored to business needs.</li><li>Improve system reliability, security, and performance through data-driven analytical approaches.</li><li>Collaborate effectively with internal teams and external vendors to meet organizational objectives.</li></ul><p><br></p>
We are looking for an experienced Sr. IT Auditor to join our team in Warren, New Jersey. In this role, you will play a critical part in evaluating IT systems, controls, and processes to ensure compliance, security, and operational efficiency. The ideal candidate will have a strong background in IT auditing, risk assessment, and a keen eye for identifying improvement opportunities.<br><br>Responsibilities:<br>• Conduct assessments of IT controls, including compliance with Sarbanes-Oxley (SOX) requirements.<br>• Evaluate change management processes, application security measures, and system implementations.<br>• Perform detailed audits of IT applications, focusing on security configurations, data integrity, and system functionality.<br>• Collaborate with stakeholders to identify control gaps, recommend solutions, and monitor remediation efforts.<br>• Assist in the development of IT audit plans and contribute to risk assessments.<br>• Prepare comprehensive audit reports and documentation that align with internal audit standards.<br>• Utilize data analytics tools to enhance audit procedures and drive process automation.<br>• Foster strong relationships with IT and business teams to facilitate effective audit processes.<br>• Participate in special projects and investigations as needed, ensuring thorough analysis and reporting.
<p>We are seeking a <strong>Deputy Chief Engineer</strong> to provide hands-on technical leadership and oversight for a large-scale IT operations and modernization program. This on-site role is critical to driving engineering quality, systems integration, and technical execution across infrastructure, cloud, cybersecurity, application platforms, and enterprise architecture.</p><p>Ideal candidates are senior-level engineers or architects who excel in complex technical environments, lead multidisciplinary teams, and balance innovation, stability, and compliance in mission-critical federal settings.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Engineering Leadership & Technical Execution</strong></p><ul><li>Serve as a senior technical authority across the program.</li><li>Align engineering approaches with enterprise architecture, security, and operational requirements.</li><li>Lead modernization initiatives: cloud adoption, DevSecOps, automation, zero-trust architecture.</li><li>Collaborate with government engineers on technical strategy and architecture reviews.</li><li>Promote best practices across networking, cloud, cybersecurity, and application services.</li></ul><p><strong>Cross-Functional Technical Coordination</strong></p><ul><li>Ensure solution integrity and coherence across services.</li><li>Support design and validation of new systems and platforms.</li><li>Lead or support SELC activities: requirements, design, testing, deployment.</li><li>Deliver technical documentation and engineering artifacts on time.</li></ul><p><strong>Engineering Governance & Risk Management</strong></p><ul><li>Enforce technical standards, security controls, and compliance (e.g., NIST, FISMA).</li><li>Identify and manage technical risks and dependencies.</li><li>Conduct root cause analysis and provide resolution strategies.</li><li>Support configuration management and change control processes.</li></ul><p><strong>Documentation & Technical Deliverables</strong></p><ul><li>Oversee preparation and quality of engineering documentation: </li><li>Architecture diagrams, integration plans, as-built documentation</li><li>SELC artifacts: specifications, test plans, implementation guides</li><li>Security documents: risk assessments, waivers, POA& Ms, interconnection agreements</li><li>CONOPS, use cases, SOPs, support models</li><li>Ensure deliverables meet technical standards and contractual expectations.</li></ul>
Essential Duties and Responsibilities Develop and implement a cloud adoption roadmap, focusing on a seamless transition from on-premises infrastructure to a cloud environment. Lead cloud migration initiatives, including workload assessments, application modernization, and data migrations. Evaluate and recommend cloud service providers and technologies that align with business goals. Optimize and secure the O365 tenant, implementing best practices for governance, compliance, and operational efficiency. Enhance collaboration tools such as Teams, SharePoint, OneDrive, and Exchange Online to maximize user productivity. Implement best practices for identity and access management (IAM), including Azure AD, Conditional Access, and MFA. Ensure compliance with data retention, security, and regulatory requirements within the O365 ecosystem. Work closely with cybersecurity teams to harden cloud environments and ensure security best practices are followed. Develop and enforce policies for resource provisioning, cost management, access control, and data protection within cloud environments. Act as a trusted advisor to leadership, providing recommendations on cloud technologies and industry best practices. Work with application, networking, and security teams to design automated and scalable cloud solutions. Mentor and educate IT staff on cloud technologies, best practices, and operational efficiencies. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proven experience with Microsoft Azure and strong expertise in Microsoft 365 administration and optimization. Hands-on experience in cloud migrations, including on-prem to cloud transitions and Microsoft 365 tenant-to-tenant migrations (mergers, acquisitions, and divestitures). Strong understanding of identity consolidation and migration strategies (e.g., Azure AD tenant migrations, hybrid identity) Expertise in cloud networking, security, and identity management (IAM, RBAC, Conditional Access, MFA). Experience with Infrastructure as Code (IaC) tools (Terraform, CloudFormation, ARM Templates, or similar). Strong knowledge of licensing, compliance, and data governance in M365. Hands-on experience with OneDrive & SharePoint content migrations (user file mapping, permissions transfer). Proven experience securing cloud environments through advanced security configurations, threat detection, and incident response strategies <br> <br> Education and/or Experience Bachelor’s degree in computer science, information technology, or a related field. Cloud Platform Certifications such as Azure Solutions Architect Expert, AWS Solutions Architect, or Google detail oriented Cloud Architect Microsoft 365 Certified: Administrator Expert or equivalent experience 5+ years of experience in cloud architecture, infrastructure design, and migration projects. 5+ years managing collaboration tools such as Microsoft O365
We are looking for an experienced IT Auditor to join our team in Cincinnati, Ohio. In this role, you will conduct risk-based audits and integrated reviews of systems, applications, and cybersecurity controls to ensure compliance and identify areas for improvement. You will also collaborate with external and regulatory auditors while maintaining strong relationships with internal business units.<br><br>Responsibilities:<br>• Conduct risk-based audit procedures across various scheduled projects, ensuring adherence to approved audit programs and high standards.<br>• Analyze and document the internal controls of both manual and automated systems, identifying strengths and areas for improvement.<br>• Prepare detailed audit work papers that thoroughly document tests performed and comply with departmental guidelines.<br>• Draft comprehensive reports, including summary memoranda and recommendations, that outline findings and provide actionable solutions.<br>• Lead small to medium-sized audit projects, supervising staff auditors and interns as needed.<br>• Evaluate cybersecurity controls and management systems to ensure protection against risks and vulnerabilities.<br>• Assist external and regulatory auditors by providing necessary documentation and insights.<br>• Maintain effective communication and collaboration with business unit management to address audit findings and recommendations.<br>• Stay up-to-date on industry standards and emerging technologies to enhance audit processes.
<p>**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193****</p><p><br></p><p>We are looking for a skilled Cloud Network Engineer to join our team in Woodland Hills, California. In this role, you will play a pivotal part in designing, managing, and optimizing network and cloud infrastructures, with a focus on Palo Alto security platforms and Azure networking. As this is a Contract-to-Permanent position, we are seeking candidates passionate about delivering innovative solutions and contributing to the success of our IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Design and deploy network configurations for Palo Alto firewalls and Azure cloud networking.</p><p>• Develop and integrate CI/CD pipelines to support network automation in collaboration with DevOps and cloud teams.</p><p>• Manage and maintain Palo Alto Panorama and Prisma Cloud environments to ensure operational efficiency.</p><p>• Implement and oversee network monitoring systems, including telemetry streaming, to enhance observability.</p><p>• Lead updates, patches, and configuration changes to network systems while minimizing downtime.</p><p>• Provide technical expertise and leadership for office network infrastructure, including wireless and switching systems.</p><p>• Optimize and manage Meraki network solutions for office environments.</p><p>• Act as an escalation point for critical network incidents, resolving issues promptly.</p><p>• Create and maintain documentation for network processes to improve service delivery and operational standards.</p><p>• Stay informed about emerging technologies and automation tools to enhance network agility and security.</p>
We are looking for an experienced IT Network Firewall Migration Consultant to join our team on a 2-month contract basis. This remote opportunity involves planning and executing a seamless migration of firewall infrastructure while ensuring optimal network security and performance. The ideal candidate will have in-depth expertise in SonicWall NSA5600, Fortinet firewalls, and advanced network architecture, coupled with a strong ability to work independently and manage deadlines effectively.<br><br>Responsibilities:<br>• Design and implement a comprehensive strategy for migrating legacy firewalls to a modernized setup, ensuring minimal disruption to operations.<br>• Deploy, configure, and optimize SonicWall NSA5600 and Fortinet firewalls to meet stringent security and performance objectives.<br>• Assess the current network architecture, propose enhancements, and integrate new firewalls into the existing infrastructure.<br>• Conduct rigorous testing of firewall configurations, rules, and policies to ensure security, compliance, and functionality.<br>• Document the entire migration process, including configurations and network diagrams, and provide knowledge transfer to the internal IT team.<br>• Troubleshoot and resolve any issues encountered during the migration to maintain high availability and security.<br>• Ensure all network configurations align with industry standards and organizational security policies.<br>• Collaborate with cross-functional teams to address specific network security needs and objectives.<br>• Provide ongoing support and expertise to ensure the smooth operation of network services post-migration.
<p>Is sitting in a cubical getting boring? Let's talk! We have a new role for a Network Engineer that is all about leveraging your technical expertise to design, implement, and maintain network systems that support organizational goals! This position is ideal for individuals passionate about solving complex network challenges, ensuring seamless connectivity for users, and not being connected to a cubical. Think: Endpoint Services (Detection, Response and Provisioning), Remote Monitoring, Patching, and Back as a Service! If you have experience with Cisco, Fortinet, and Sonicwall technologies and outgoing, let's talk! Apply now, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (additional email information is on LinkedIn).</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Diagnose and resolve advanced network issues to ensure consistent system performance.</p><p>• Design, configure, and deploy new network equipment and services to meet organizational needs.</p><p>• Monitor network operations using advanced tools and methodologies to ensure optimal functionality.</p><p>• Implement and manage security protocols to protect the network from vulnerabilities.</p><p>• Document network configurations and processes for future reference and compliance.</p><p>• Provide regular updates to stakeholders on project milestones and network status.</p><p>• Collaborate with team members to improve network performance and reliability.</p><p>• Develop strategies for disaster recovery and system backups.</p><p>• Conduct routine maintenance to prevent downtime and disruptions.</p><p>• Research and recommend emerging technologies to enhance network capabilities.</p>
<p>We are looking for an experienced Microsoft Solutions Architect to join our team in Stillwater, Minnesota. In this role, you will leverage your expertise in Microsoft technologies to design and implement innovative solutions that align with our organization's strategic goals. This is an exciting opportunity to lead technical initiatives and contribute to the development of cutting-edge systems while ensuring optimal performance, security, and scalability.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement robust solutions across Microsoft platforms, including Intune, Microsoft Endpoint Configuration Manager, Power Platform, Microsoft 365, Dynamics 365, and Copilot.</p><p>• Collaborate with stakeholders to identify business requirements and align technical strategies with organizational objectives.</p><p>• Provide technical leadership by guiding development teams and ensuring the successful deployment of solutions.</p><p>• Optimize system performance by integrating Microsoft technologies with existing IT infrastructure.</p><p>• Develop and maintain architecture documentation while enforcing best practices and security standards within the Microsoft ecosystem.</p><p>• Troubleshoot and resolve complex issues, collaborating with support teams to ensure system reliability.</p><p>• Stay updated on the latest advancements in Microsoft technologies and incorporate new features into solution designs.</p><p>• Establish and implement governance frameworks to maintain compliance and security across all systems.</p>
We are looking for a skilled IT Infrastructure Administrator to join our team in Savannah, Georgia. This Contract-to-continuous position offers an exciting opportunity to oversee and optimize our technology systems while ensuring their security and reliability. The ideal candidate will play a vital role in managing hardware, software, and network infrastructure, as well as providing exceptional support to users and contributing to the organization's IT strategy.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues to identify and address root causes effectively.<br>• Provide ongoing support and maintenance for existing technology systems and solutions.<br>• Execute proactive updates and improvements to enhance system performance.<br>• Collaborate with team members to improve customer service and satisfaction.<br>• Manage network hardware and equipment, including servers, routers, and storage devices.<br>• Perform server administration tasks such as configuring user accounts, group policies, and security settings.<br>• Monitor system health using management tools, ensuring seamless operation of architecture components.<br>• Address hardware issues in the data center promptly and efficiently.<br>• Operate the help desk by troubleshooting and resolving user-reported issues.<br>• Conduct regular audits of systems, including backups, to ensure data integrity and system reliability.
<p>We are looking for a highly skilled Sr. Programmer Analyst to join our team. In this role, you will contribute to the development and maintenance of critical Windows and web-based applications while ensuring robust system architecture and performance. This position offers an excellent opportunity to work on complex projects, collaborate with team members, and enhance business processes through innovative technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain Windows and web-based applications using C#, .NET Framework, and related technologies.</p><p>• Design and implement system architecture and application solutions that meet business requirements.</p><p>• Analyze technical specifications and recommend effective technology solutions to optimize performance.</p><p>• Collaborate with project leads and team members to ensure software designs align with organizational goals.</p><p>• Provide ongoing support for production applications, addressing varying business needs on a scheduled basis.</p><p>• Document source code and prepare project estimates to support project management plans.</p><p>• Evaluate hardware and software environments, ensuring seamless integration and adaptability to changes.</p><p>• Guide entry-level team members and assist peer business units to promote a collaborative work environment.</p><p>• Conduct code coverage testing, automate unit and regression testing, and ensure compliance with accessibility standards.</p><p>• Stay updated on emerging technologies, including cloud-based database solutions, cybersecurity practices, and mobile app development.</p>
We are looking for a Systems Engineer to join our team in Southfield, Michigan. In this role, you will design, implement, and maintain various IT systems, ensuring their reliability, scalability, and security. This position will require a proactive approach to problem-solving and collaboration to support organizational goals.<br><br>Responsibilities:<br>• Design, install, and configure hardware, software, and networking systems to align with organizational requirements.<br>• Monitor and maintain IT systems to ensure optimal performance, availability, and compliance with security policies.<br>• Diagnose and resolve technical issues, providing timely support to users and team members.<br>• Develop and implement automation solutions to streamline operations and enhance system integration.<br>• Participate in the planning, deployment, and maintenance of cloud-based infrastructure to support scalability.<br>• Create and maintain detailed documentation of system architecture, configurations, and operational procedures.<br>• Collaborate with cybersecurity teams to ensure systems are secure and meet regulatory compliance standards.<br>• Manage and optimize Active Directory and other directory services for seamless user and resource management.<br>• Work with backup and recovery technologies to safeguard critical data and ensure business continuity.<br>• Support and manage Microsoft Azure services, including Azure Active Directory, Azure Sentinel, and Azure SQL Database.
<p>We are looking for a skilled Network Engineer to join our remote team. In this long-term contract role, you will play a pivotal part in managing and maintaining our organization's network systems, ensuring seamless functionality and optimal performance. If you have expertise in systems administration and a strong background in networking technologies, this position offers an excellent opportunity to contribute to a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Administer and manage Active Directory to ensure secure and efficient user access and system functionality.</p><p>• Oversee the deployment, configuration, and maintenance of Windows Server environments.</p><p>• Provide support and troubleshooting for Windows 10 systems, ensuring optimal user experience.</p><p>• Maintain and manage hardware systems, particularly those from Dell Technologies.</p><p>• Implement and support Citrix Technologies to enhance virtual desktop and application delivery.</p><p>• Monitor network performance and proactively address issues to minimize downtime.</p><p>• Collaborate with cross-functional teams to design and implement network solutions.</p><p>• Ensure compliance with security protocols and best practices in all network operations.</p><p>• Conduct regular system updates and patches to maintain reliability and security.</p><p>• Document processes, configurations, and solutions for future reference and training.</p>
<p>🚀 Senior Amazon Connect Telephony Developer</p><p>Location: 100% REMOTE </p><p>Type: Full-Time | No Sponsorship | Senior Level </p><p>Salary Range: Competitive – Typically between $125,000 – $155,000, depending on where you live. PLUS automatic 13% BONUS plus 20% PROFIT SHARING! </p><p>TECHNICAL KEYS: Own Telephony end to End. You need to have Both AMAZON CONNECT, Salesforce experience: Service Cloud, Voice, and Omnichannel ________________________________________</p><p>🔥 Why You Should Apply</p><p>Are you ready to architect the future of cloud-based contact centers? This is your chance to own and evolve a cutting-edge Amazon Connect + Salesforce Service Cloud Voice. Be a technical leader as a Developer in a high-impact role, driving innovation in customer experience, voice analytics, and cloud-native integrations. Join a collaborative, agile team where your ideas shape the roadmap, and your work directly improves how thousands of users connect and communicate. APPLY! </p><p>For immediate consideration, call or message Carrie Danger, SVP Permanent Placement, direct email address found on LinkedIn.</p><p>________________________________________</p><p>🛠️ What You’ll Need in this Senior Amazon Connect Telephony Developer</p><p>• 5–10+ years in telephony/contact center engineering.</p><p>• Architect and optimize Amazon Connect & Salesforce Service Cloud Voice platforms. **MUST HAVE both Salesforce Service Cloud & Amazon Connect</p><p>• 3+ years hands-on with Amazon Connect.</p><p>• 2+ years with Salesforce Service Cloud Voice.</p><p>• MUST HAVE = AWS services: Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch.</p><p>• Telephony fundamentals (SIP, RTP, QoS).</p><p>• Experience with REST APIs, event-driven architectures, and security best practices.</p><p>• Experience with Agentforce or Salesforce Professional.</p><p>• CI/CD and Infrastructure as Code (CloudFormation, CDK, Terraform).</p><p>• Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant).</p><p>• AWS certifications (Solutions Architect, Developer, DevOps).</p><p>• Exposure to other CCaaS platforms (Genesys, Five9, Twilio).</p><p>• Real-time analytics tools (Athena, QuickSight, Snowflake).</p><p>• SSO/Identity management (Okta, Azure AD).</p><p>What You’ll Do:</p><p>• Architect and optimize Amazon Connect & Salesforce Service Cloud Voice platforms. **MUST HAVE both Salesforce Service Cloud & Amazon </p><p>• Build and maintain contact flows, Lex bots, call routing, and analytics using AWS services.</p><p>• MUST HAVE: Develop Lambda functions (Node.js/Python) to enhance voice capabilities & integrations.</p><p>• Deliver dashboards & reporting tools for contact center performance metrics.</p><p>• Partner with network/security teams to ensure QoS and secure IAM configurations.</p><p>****APPLY TODAY for this full-time opportunity with benefits & a base salary of up to $155K plus bonus + perks. For immediate and confidential consideration, contact Carrie Danger, SVP Permanent Placement - QUICK APPLY to this posting. </p><p>• Phone: Office 515-259-6087 or Cell 515-991-0863</p><p>• • Email: Provided on LinkedIn profile</p>
We are looking for an experienced IT Manager to oversee and enhance our technology operations in Lansing, Michigan. In this leadership role, you will be responsible for maintaining our IT infrastructure, driving innovation, and ensuring the security and efficiency of systems that support our organizational goals. Your expertise will be pivotal in shaping our technology strategy while providing valuable support and training to our team.<br><br>Responsibilities:<br>• Manage and optimize critical IT infrastructure, including servers, networks, security tools, and end-user devices.<br>• Lead IT projects and initiatives that align with business objectives, ensuring timely and effective execution.<br>• Develop and implement disaster recovery plans and data backup strategies to maintain business continuity.<br>• Research and adopt emerging technologies that enhance organizational efficiency and productivity.<br>• Oversee system administration, network performance, and cybersecurity protocols to safeguard company data.<br>• Supervise IT staff and coordinate the help desk operations to ensure prompt issue resolution.<br>• Conduct cost-benefit analyses for system upgrades and new technology implementations.<br>• Manage relationships with vendors and negotiate service contracts to meet organizational needs.<br>• Ensure compliance with data protection regulations and internal policies.<br>• Provide technical training and support to employees, fostering a culture of technological competence.
<p>We are looking for a skilled IT Systems Engineer/Administrator to join our team in Tampa, Florida. This Contract-to-permanent position offers an exciting opportunity to work on advanced system architectures, cloud services, and security solutions. The ideal candidate will play a key role in designing, administering, and maintaining enterprise-level systems while ensuring optimal performance and security.</p><p><br></p><p>If applying, please note any combination of these skills at proficiency and experience level will be the candidates selected for interview:</p><p><br></p><p>Linux + Storage and/or VMware</p><p>Linux + Devops</p><p>Windows + Storage and VMware</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and administer Active Directory (AD) systems, including enterprise-level architecture and Group Policy management.</p><p>• Manage and maintain Microsoft Azure cloud services infrastructure, including Microsoft Entra ID solutions.</p><p>• Oversee the administration of Microsoft 365 (M365), ensuring seamless functionality and user support.</p><p>• Architect and support virtual environments using advanced virtualization technologies.</p><p>• Configure, manage, and optimize Amazon Web Services (AWS) and other cloud computing platforms.</p><p>• Administer security information and event management (SIEM) solutions to enhance system security.</p><p>• Develop and execute system installations, configurations, troubleshooting, and performance tuning.</p><p>• Conduct routine security audits and compliance scans to ensure system integrity.</p><p>• Research and introduce innovative technologies to improve system efficiency and capabilities.</p><p>• Provide mentorship and guidance to team members while documenting technical processes and procedures.</p>
We are looking for an experienced IT Manager to lead and oversee enterprise-level network and system administration operations. This role requires a strategic thinker who can scale IT infrastructure while ensuring reliability and performance. If you have a passion for technology and a proven track record in managing IT teams, we encourage you to apply.<br><br>Responsibilities:<br>• Lead the design, implementation, and maintenance of enterprise network infrastructure to ensure optimal performance and scalability.<br>• Manage and mentor a team of network and system administrators, fostering growth and collaboration.<br>• Oversee the configuration and management of Active Directory, backup technologies, and Cisco-based systems.<br>• Develop and enforce IT policies and procedures to maintain system security and efficiency.<br>• Supervise the Network Operations Center (NOC) to ensure continuous monitoring of IT systems and swift resolution of issues.<br>• Collaborate with cross-functional teams to align IT strategies with organizational goals.<br>• Evaluate and implement new technologies to enhance business operations and support growth.<br>• Ensure compliance with industry standards and regulatory requirements for IT systems.<br>• Troubleshoot and resolve complex technical issues to minimize downtime and disruptions.<br>• Maintain comprehensive documentation of IT systems, processes, and configurations for future reference.
We are looking for a skilled Network Engineer to join our team in Little Ferry, New Jersey. In this long-term contract position, you will play a vital role in maintaining, optimizing, and securing network infrastructure to ensure seamless connectivity and performance. This is an excellent opportunity for an experienced individual to contribute to a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Configure, maintain, and troubleshoot Cisco routers to ensure reliable network operations.<br>• Manage and optimize Palo Alto firewalls to enhance network security.<br>• Administer and maintain Cisco ASA devices for secure and efficient network connectivity.<br>• Implement and manage Border Gateway Protocol (BGP) configurations for stable and scalable routing.<br>• Monitor and address network performance issues to ensure maximum uptime and efficiency.<br>• Collaborate with cross-functional teams to design and implement network solutions.<br>• Perform regular network audits and updates to maintain compliance with security standards.<br>• Provide technical support and guidance to resolve complex networking issues.<br>• Document network configurations, processes, and changes to ensure accurate records.<br>• Stay updated with industry trends and emerging technologies to recommend improvements.
