<p><strong>Overview:</strong></p><p> Robert Half is proactively building a talent pool of Cloud Engineers with a focus on security and compliance. These roles will support clients ensuring that cloud environments remain secure, compliant, and optimized for performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Implement cloud security controls and governance policies.</li><li>Conduct vulnerability assessments and remediate risks in cloud infrastructure.</li><li>Ensure compliance with frameworks such as HIPAA, SOC 2, or ISO 27001.</li><li>Monitor logs, alerts, and incidents using SIEM and cloud-native monitoring tools.</li></ul>
<p>We are looking for an experienced Network/Systems Manager to join our team in Livermore, California. This is Network/Systems Manager a Contract-to-Permanent position offering an opportunity to lead and oversee critical network operations while collaborating with management and technical teams. The ideal Network/Systems Manager will take ownership of network systems, provide strategic recommendations for improvements, and ensure seamless technology operations across multiple sites. This is an onsite position sitting in Livermore, Ca. </p><p><br></p><p>The ideal Network/Systems Manager will have Palo Alto firewall experience, strong Cisco networking skills, and a background in Active Directory, VMware, and Google Workspace. The Network/Systems Manager will also help manage security in collaboration with our managed security provider, including patch management, configurations, and oversight of new firewall deployment. Experience with Cisco VoIP systems—particularly in design and configuration—is preferred. </p><p><br></p><p>When the current manager is out, this Network/Systems Manager role will act as the primary liaison to upper management, requiring excellent communication skills and the ability to present clearly to executives. You will also be the go-to person for staff when issues arise, ensuring problems are addressed quickly and effectively.</p><p><br></p><p>Responsibilities:</p><p>•<strong>Key Responsibilities</strong></p><ul><li>Oversee the network and virtual server environments, ensuring reliable and secure operations across all sites.</li><li>Administer LAN/WAN infrastructure including Cisco network equipment, virtualization platforms (VMware), Active Directory, user accounts, and network services.</li><li>Manage and configure firewalls (Palo Alto) and coordinate with security providers for patching, monitoring, and threat mitigation.</li><li>Oversee deployment of new network and security hardware, including upcoming firewall projects.</li><li>Configure and support Cisco VoIP systems, including design and implementation.</li><li>Troubleshoot and resolve hardware, software, and network issues to minimize downtime.</li><li>Evaluate requests for technical assistance, determine appropriate actions, and assign resources accordingly.</li><li>Collaborate with leadership to plan short- and long-term technology upgrades, replacements, and system improvements.</li><li>Design and optimize network architectures (e.g., VLAN, VPN, routing, content filtering, QoS, IDS/IPS, etc.) for high performance and security.</li><li>Install and update network software, service packs, and security patches across multiple platforms.</li><li>Monitor servers, appliances, and network devices to ensure proper performance and availability.</li><li>Lead technology projects, including migrations, new implementations, and product evaluations, ensuring they meet deadlines and quality standards.</li><li>Coordinate with internal teams, vendors, and contractors to complete projects and resolve issues efficiently.</li><li>Prepare documentation including network maps, technical reports, procedures, and recommendations for improvements.</li><li>Stay informed on industry trends, tools, and best practices to inform purchasing and operational strategies.</li><li>Act as a primary contact for management, providing updates, reports, and recommendations.</li></ul><p><br></p>
We are looking for a skilled Network Engineer to join our team in Tallahassee, Florida. This long-term contract position requires a detail-oriented individual with a strong background in managing and optimizing network infrastructures, ensuring reliable connectivity and robust security for organizational systems. The ideal candidate will have a proven ability to design, implement, and maintain advanced network solutions, while collaborating effectively with technical teams and stakeholders.<br><br>Responsibilities:<br>• Install, configure, and maintain the organization's network infrastructure, including telecommunications systems.<br>• Develop and enforce security protocols to safeguard data, systems, and user access across the network.<br>• Evaluate and recommend hardware, software, and networking products to support organizational objectives.<br>• Monitor network performance, identify issues, and implement solutions to optimize system functionality.<br>• Collaborate with cross-functional teams to ensure seamless connectivity and secure access for users.<br>• Plan and execute network upgrades and integrate new technologies to enhance infrastructure capabilities.<br>• Document network configurations and create detailed reports for compliance and planning purposes.<br>• Diagnose and resolve network problems using appropriate tools and methodologies.<br>• Manage multiple priorities effectively, working independently and applying sound technical judgment.
We are looking for an experienced Sr. Network Engineer to design, implement, and maintain secure and efficient network solutions that support our organization's growth and operational needs. This role requires a strategic thinker with deep expertise in network architecture, troubleshooting, and security protocols. Based in Santa Ana, California, the successful candidate will play an integral part in ensuring seamless connectivity and optimal performance across all network systems.<br><br>Responsibilities:<br>• Design and implement secure and scalable network solutions to facilitate seamless sharing of applications and resources across the organization.<br>• Collaborate with vendors and internal departments to procure hardware, software, and services required for network operations.<br>• Analyze and resolve complex network issues to ensure high performance and reliability.<br>• Evaluate, test, and recommend advanced networking solutions to enhance infrastructure capabilities.<br>• Mentor less experienced network administrators and engineers, fostering skill development and growth.<br>• Develop innovative strategies to integrate acquired companies into the organization's standard network technology stack.<br>• Conduct comprehensive analysis and testing of network infrastructure to align with business objectives and industry standards.<br>• Stay updated on emerging technologies and implement leading-edge solutions to meet organizational needs.<br>• Ensure the security of network systems by configuring firewalls, intrusion detection/prevention systems, and access controls.<br>• Manage disaster recovery environments and contribute to business continuity planning.
We are looking for an experienced Senior Director of IT Infrastructure to oversee and drive the strategic development of our organization's technology landscape. Based in Fulton, Maryland, this role focuses on leading enterprise-wide infrastructure services and ensuring alignment with business objectives to support digital transformation initiatives. The ideal candidate will bring a strong background in IT operations and a proven ability to implement scalable, reliable, and secure solutions.<br><br>Responsibilities:<br>• Develop and execute a comprehensive IT infrastructure roadmap that aligns with organizational goals and digital transformation efforts.<br>• Oversee critical technology services, including Help Desk, Networking, Cloud solutions, Cybersecurity, and IT Operations.<br>• Collaborate with executive leadership and stakeholders to ensure infrastructure strategies support overall business priorities.<br>• Manage day-to-day IT operations to ensure performance, reliability, and scalability of enterprise systems.<br>• Implement best practices for IT service management, including incident, change, and problem management.<br>• Define, monitor, and report on KPIs and SLAs to maintain high standards of service delivery.<br>• Lead efforts to enhance cybersecurity measures and ensure compliance with industry standards.<br>• Drive innovation by evaluating emerging technologies and recommending solutions to improve operational efficiency.<br>• Establish and manage vendor relationships to optimize service delivery and cost-effectiveness.<br>• Provide leadership and mentorship to IT teams, fostering growth and collaboration.
<p>We are looking for an Network Engineer who doesn't like to sit still and looking to join a new and growing team in Davenport, Iowa! If you like to be in a fast paced environment, then this role is for you! Come play a critical part in maintaining and optimizing multi network infrastructure environments, ensuring seamless connectivity and robust security. This position is exciting because you have a lot of autonomy and influence, while also building quality, lasting relationships with your stakeholders. This position is a direct hire role with full benefits and dedication to your career by providing continuing education, certification training, and exposure to leading technologies. If you are confident in your Network abilities and want to feel like you are making an impact this could be your next career move. If you have a passion for problem-solving and a strong technical background, we encourage you to apply now, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn)..</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve complex network issues to ensure optimal performance and reliability.</p><p>• Design, configure, and implement new network hardware and services as needed.</p><p>• Monitor and manage network operations using advanced tools and methodologies.</p><p>• Establish and maintain robust network security protocols to protect against vulnerabilities.</p><p>• Create and maintain detailed documentation of network configurations and processes.</p><p>• Collaborate with stakeholders to provide updates on project progress and network status.</p><p>• Support the administration of firewalls, VPNs, and other security measures to safeguard data.</p><p>• Conduct routine maintenance and ensure timely updates to network systems.</p><p>• Provide expert guidance on network-related projects and initiatives.</p>
<p>Risk Advisory – IT Audit Manager</p><p>Location: Atlanta, GA (Hybrid)</p><p>Does NOT offer sponsorship or C2C now or in the future</p><p><br></p><p>Robert Half is seeking an experienced and driven IT Audit Manager to join a Risk Advisory Services practice. In this leadership role, you will manage and deliver IT risk consulting engagements—including SOX compliance, SOC readiness and reporting, and cybersecurity assessments—across a variety of industries. You’ll work closely with clients to enhance their internal control environments, manage compliance efforts, and mitigate risk.</p><p><br></p><p><br></p>
<p><strong>About the Role:</strong></p><p> We are seeking a skilled and proactive <strong>Network Administrator</strong> to join our IT team. This individual will be responsible for managing, maintaining, and optimizing our network infrastructure to ensure reliable performance, security, and scalability. The ideal candidate will have hands-on experience with network hardware, software, and security protocols, as well as the ability to troubleshoot complex issues efficiently.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor, maintain, and support LAN/WAN infrastructure, firewalls, switches, routers, and VPNs.</li><li>Install, configure, and manage network hardware and software.</li><li>Ensure network security by implementing firewalls, intrusion detection systems, and access controls.</li><li>Perform regular system monitoring, backup operations, and disaster recovery testing.</li><li>Troubleshoot and resolve network performance issues, outages, and connectivity problems.</li><li>Collaborate with IT team members on infrastructure projects, upgrades, and system integrations.</li><li>Maintain detailed documentation of network configurations, standards, and procedures.</li><li>Stay current on emerging networking technologies and recommend improvements.</li></ul><p><br></p>
<p>We are looking for a skilled Network Administrator to join our growing team in St. Paul. In this role, you will be responsible for managing and maintaining both network and system operations to ensure seamless functionality. This position offers an excellent benefits package, including a 401k match and Employee Stock Ownership plan.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain Cisco routers, switches, and other networking equipment to ensure optimal performance.</p><p>• Manage firewall technologies to safeguard the network against unauthorized access and potential threats.</p><p>• Oversee Active Directory operations, including user account management and group policy administration.</p><p>• Implement and maintain disaster recovery solutions for Microsoft servers to ensure data integrity and availability.</p><p>• Administer Office 365 environments, including email, collaboration tools, and cloud-based applications.</p><p>• Troubleshoot and resolve issues within local area networks (LANs) to minimize downtime and disruptions.</p><p>• Perform regular updates and maintenance on SQL Server databases to ensure reliability and security.</p><p>• Collaborate with cross-functional teams to identify and address network and system needs.</p><p>• Document network configurations, changes, and processes for future reference and compliance.</p><p>• Stay up-to-date with emerging technologies and recommend improvements to existing sys</p>
<ul><li>Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.</li><li>Performing disaster recovery operations and data backups when required.</li><li>Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.</li><li>Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.</li><li>Replacing faulty network hardware components when required.</li><li>Maintaining, configuring, and monitoring virus protection software and email applications.</li><li>Monitoring network performance to determine if adjustments need to be made.</li><li>Conferring with network users about solving existing system problems.</li><li>Operating master consoles to monitor the performance of networks and computer systems.</li><li>Coordinating computer network access and use.</li><li>Designing, configuring, and testing networking software, computer hardware, and operating system software.</li></ul><p><br></p>
<p>This is a contract to hire opportunity</p><p><br></p><p>Key Responsibilities</p><ul><li>Oversee and manage all network infrastructure within a fully AWS-based environment.</li><li>Lead routing, firewall, and network security initiatives to ensure compliance, resiliency, and performance.</li><li>Implement and maintain AWS networking services (VPC, Transit Gateway, Direct Connect, etc.).</li><li>Provide technical guidance and mentorship to a small engineering team.</li><li>Partner with security, compliance, and operations teams to meet regulatory requirements in a financial services context.</li><li>Evaluate and integrate new AWS and networking technologies to strengthen the infrastructure.</li></ul><p><br></p>
We are looking for an experienced Cloud Engineer to design, implement, and manage cloud-based infrastructure solutions with a primary focus on Microsoft Azure. In this role, you will collaborate with cross-functional teams to ensure secure, scalable, and cost-effective deployments that align with organizational goals. This is a long-term contract opportunity based in Fort Washington, Pennsylvania.<br><br>Responsibilities:<br>• Design and deploy Azure-based infrastructure solutions to meet business requirements.<br>• Automate the provisioning of cloud resources using Infrastructure as Code tools like Bicep, Terraform, or ARM templates.<br>• Monitor and manage Azure environments using tools such as Azure Monitor, Log Analytics, and Application Insights.<br>• Ensure security compliance by implementing role-based access control, network security groups, and Azure Policy.<br>• Support hybrid cloud integrations and connect on-premises systems with Azure services.<br>• Collaborate with DevOps teams to integrate Azure resources into CI/CD pipelines using Azure DevOps or GitHub Actions.<br>• Optimize cloud infrastructure costs using Azure Cost Management and budget planning tools.<br>• Create and maintain comprehensive documentation for cloud configurations and operational procedures.<br>• Stay informed about new Azure features and recommend updates to existing cloud strategies.
We are looking for an experienced Security Network Engineer to join our team in Chicago, Illinois. This is a long-term contract position within the transport industry, offering the opportunity to work on cutting-edge technologies and contribute to the security and efficiency of complex networks. If you have a passion for solving challenging network issues and expertise in Cisco architecture and security protocols, we encourage you to apply.<br><br>Responsibilities:<br>• Design, implement, and maintain secure network solutions using Cisco architecture and related technologies.<br>• Diagnose and resolve advanced network issues, ensuring minimal downtime in high-pressure situations.<br>• Configure and manage firewalls, routers, and other network devices, including Cisco ASA and Checkpoint.<br>• Utilize automation tools such as Python, Ansible, or Terraform to streamline network operations.<br>• Optimize routing protocols like BGP and OSPF to enhance data center networking performance.<br>• Collaborate with cross-functional teams to ensure network security aligns with organizational goals.<br>• Conduct regular audits and assessments to identify vulnerabilities and recommend improvements.<br>• Provide documentation and training to support the ongoing maintenance of network systems.<br>• Stay updated on industry trends and emerging technologies to implement innovative solutions.
<p>The IAM Systems Administrator – CyberArk Privilege Cloud is responsible for the administration, support, and ongoing optimization of the CyberArk Privileged Access Management (PAM) platform. This role focuses on securing privileged credentials, secrets, and session activity across hybrid environments (cloud and on-premises), while enabling least-privilege access, Zero Standing Privileges (ZSP), and Just-in-Time (JIT) access models.</p><p>This position works closely with security, infrastructure, and compliance teams to support key security initiatives, enforce access policies, and maintain the operational resilience of PAM services in alignment with Zero Trust Architecture principles.</p>
<p>We are looking for a skilled IT Support Specialist to join our team in Plano, Texas. In this role, you will provide technical support and maintenance for a range of IT systems, ensuring optimal performance and security. You will also play a key role in new installations and collaborate with cross-functional teams to deliver seamless technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Deliver day-to-day technical support for airport lounge systems, addressing hardware and software issues effectively.</p><p>• Manage and maintain network infrastructure using Cisco, Ubiquiti, and Aerohive solutions.</p><p>• Troubleshoot desktop computing environments, including Windows and macOS workstations, point-of-sale systems, and software installations.</p><p>• Perform regular system maintenance, updates, and audits to ensure peak performance and security.</p><p>• Plan and execute the technical setup of new airport lounges, including network design and hardware configuration.</p><p>• Deploy and test IT hardware and software to meet company standards and project specifications.</p><p>• Implement and uphold network security protocols to protect systems and data.</p><p>• Collaborate with vendors and internal teams to meet installation timelines and budget constraints.</p><p>• Document technical processes, resolutions, and support activities to enhance knowledge sharing.</p><p>• Train lounge staff on IT systems and provide ongoing technical support.</p>
We are looking for an experienced Support Project Manager/Lead to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will oversee the planning and execution of IT infrastructure projects within the healthcare industry, ensuring seamless installation and integration of systems and devices. This position offers the opportunity to lead teams and collaborate with stakeholders to deliver impactful results.<br><br>Responsibilities:<br>• Oversee the planning, execution, and delivery of IT infrastructure projects, focusing on system and device installations in healthcare facilities.<br>• Manage project teams ranging from 10 to 20 members, ensuring effective collaboration and productivity.<br>• Develop detailed project documentation, including charters, work plans, and budgets, to maintain clarity and alignment.<br>• Utilize advanced project management tools and methodologies to estimate timelines and track progress.<br>• Communicate effectively with stakeholders and project staff to ensure alignment and address concerns.<br>• Provide coaching and guidance to team members, fostering growth and skill development.<br>• Ensure adherence to IT security standards and operating policies during project execution.<br>• Coordinate with hospital information systems teams to ensure smooth integration of new technologies.<br>• Apply Agile Scrum principles to enhance project efficiency and adaptability.
<p>As a <strong>Systems Administrator</strong>, you will play a crucial role in the performance, security, and reliability of our organization’s IT infrastructure. Your day-to-day responsibilities will include managing server and network performance, troubleshooting infrastructure issues, performing system upgrades, and designing solutions to optimize and secure our technology ecosystem. Additionally, you will serve as the backup for the Network Administrator, providing critical coverage when needed.</p><p>Essential Job Functions</p><ul><li>Manage and maintain the <strong>Microsoft Intune</strong> implementation.</li><li>Package and support third-party applications.</li><li>Contribute to infrastructure improvement projects.</li><li>Troubleshoot network and infrastructure reliability challenges.</li><li>Administer <strong>Active Directory (AD)/Azure AD</strong>, <strong>M365</strong>, <strong>Veeam</strong>, Print Server, Group Policy, and network security solutions.</li><li>Deploy and manage virtual machines (VMs) using <strong>VMWare/ProxMox</strong>.</li><li>Oversee data center hosts and storage solutions.</li><li>Monitor backups and execute recovery/disaster recovery processes.</li><li>Review system health, logs, and activity to ensure optimal performance.</li><li>Collaborate with vendors regarding infrastructure and VoIP systems.</li><li>Conduct daily <strong>SIEM</strong> monitoring and analysis.</li><li>Perform firmware updates and system upgrades as needed.</li><li>Respond to Level 2 (L2) help desk requests and user inquiries.</li><li>Maintain technical documentation and software/hardware knowledge bases.</li><li>Provide end-user training and technical support.</li></ul><p><em>Other duties as assigned to ensure smooth operations.</em></p>
<p>We are seeking a highly skilled Network Security Manager / Administrator with strong technical expertise and business acumen to design, implement, and manage secure cloud and network infrastructures. This role is ideal for a problem-solver who can balance compliance, optimization, and security while delivering mission-critical infrastructure in a global environment.</p>
<p>We are offering an exciting opportunity in the Wholesale Distribution industry, specifically for a Network Administrator. As a Network Administrator, you'll be involved in a variety of tasks, including network and security management, database administration, and other duties involving IT asset management and compliance.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Overseeing network security, including the development and maintenance of network configurations.</p><p>• Handling network performance issues and ensuring accessibility for users.</p><p>• Implementing network security controls as needed.</p><p>• Managing site-to-site VPNs as part of the network and security tasks.</p><p>• Installation, configuration, and maintenance of DBMS such as MySQL, SQL Server, Progress, and Oracle.</p><p>• Conducting regular database backups, recovery, and maintenance to ensure data integrity.</p><p>• Monitoring database performance and optimizing queries to enhance efficiency.</p><p>• Implementing and overseeing database security measures.</p><p>• Troubleshooting any database-related issues and providing technical support for users.</p><p>• Participating in Help Desk Operations, including supervision, scheduling, and remediation actions.</p><p>• Managing IT assets, including hardware, software, and equipment.</p><p>• Ensuring compliance with software licensing, policies, and procedures.</p><p>• Keeping up with emerging products, services, and protocols to assess potential installation and/or impact.</p>
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
We are looking for an experienced Systems Administrator to join our team in Fairview Park, Ohio. In this role, you will manage and maintain critical IT infrastructure, ensuring smooth operation and robust security of systems. If you have a strong background in Microsoft technologies and a passion for problem-solving, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Install, configure, and manage Microsoft Server 2025 to ensure efficient and secure operations.<br>• Maintain detailed and accurate documentation for network, server, and computer systems.<br>• Address and resolve daily service calls to support business operations effectively.<br>• Provide on-call support for urgent technical issues as needed.<br>• Travel approximately 15% of the time to support remote systems and teams.<br>• Collaborate on various projects and tasks as assigned to enhance IT functionality and security.
We are in search of a Staff Accountant to join our team in Denver, Colorado. The role involves managing and processing customer credit applications, maintaining precise customer records, and handling customer inquiries. Being a Staff Accountant, you will also be tasked with monitoring customer accounts and taking the necessary actions.<br><br>Responsibilities:<br>• Accurate data entry and reconciliation with efficiency and consistency<br>• Establishing and maintaining bank feeds<br>• Importing CSV files into QuickBooks as part of regular tasks<br>• Rule creation in QuickBooks to avoid common pitfalls<br>• High volume reconciliation of accounts, particularly those with 200+ transactions in a month<br>• Electronic filing of PDFs and database navigation and organization as part of administrative tasks<br>• Follow up on phone calls and emails<br>• Use of Microsoft Suite, especially Outlook and Excel<br>• Use of password database equivalent tools like 1PW<br>• Use of Google for research and understanding of cyber security protocols to identify and avoid phishing scams<br>• Processing Accounts Payable (AP) and Accounts Receivable (AR)<br>• Month end close activities and maintaining General Ledger<br>• Familiarity with Oracle, SAP, and NetSuite is a plus.
We are looking for a skilled Systems Administrator to join our team in Glendale, Wisconsin, on a Contract to permanent basis. In this role, you will be responsible for maintaining and optimizing IT systems, ensuring seamless network operations, and troubleshooting hardware and software issues. The ideal candidate will bring extensive hands-on experience and a proactive approach to managing system health and resolving technical challenges.<br><br>Responsibilities:<br>• Monitor server and workstation performance, including disk space, memory usage, system logs, backups, and security measures.<br>• Configure, install, and troubleshoot hardware and software components, including drivers, peripherals, and user customizations.<br>• Diagnose and resolve network connectivity issues, routing errors, and name resolution problems.<br>• Administer user accounts, mailboxes, group policies, printers, and network security tasks.<br>• Support the help desk by resolving escalated technical issues and providing guidance to team members.<br>• Collaborate with higher-level engineers to set up, analyze, and repair server infrastructure devices.<br>• Ensure optimal functioning of critical IT systems to prevent service interruptions.<br>• Transport and handle IT equipment as needed for installations and repairs.<br>• Integrate mission-critical devices into client networks effectively.
· Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks. · Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems. · Serves as primary point of contact to set up and maintain network security. · Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems. · Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures. · Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels. · Conducts research on emerging desktop software, hardware and networking, recommending innovative and cost-effective solutions to customer problems. · Accurately and fully documents all troubleshooting and steps taken to resolve case within the IT support ticketing system, ensuring tickets are created for all work done. · May assist with procurement, inventory control and equipment life-cycle planning activities for technical hardware and software across the company. · Fosters positive relationships by offering quality, courteous, detail oriented customer service. · Performs other related duties as assigned to meet the needs of the business.
<p>Technology Support & Security</p><p>· Support Windows and Mac computers, mobile devices, printers, and other hardware/peripherals for users including device setup and recovery/replacement</p><p>· Troubleshoot and resolve general user-reported technology issues, escalating resolution as needed</p><p>· Provide support for collaborative applications including Microsoft 365, SharePoint, Teams, OneDrive, Google Applications, Zoom, and Webex</p><p>· Support user access management (network, username/password/multi-factor, systems) and data management (storage, encryption, backups, and security permissions)</p><p>· Assist users with technical requests and setups including new software, printing/copying/scanning, websites/maintenance, and other IT services</p><p>· Install, configure, and facilitate upgrades of OS/software to maintain compliance and security</p><p>· Ensure timely remediation of security vulnerabilities and incidents</p><p>· Manage the provisioning, renewal/closure, and ongoing security of shared/sponsored accounts</p><p>· Support asset lifecycle management for technology, including maintaining accurate database records, acting on refresh notifications, and recovering/retiring devices within expected timeframes</p><p>· Provide general consultation on computer replacement options with department and set up new managed computers and peripherals per standard guidelines</p><p>· Coordinate hardware diagnosis/repair and loaner equipment requests</p><p>· Support department inventory of loaner equipment according to defined asset management and managed device security policies</p><p>· Monitor IT support requests and assigned tasks in ServiceNow and respond with timely and detailed communications and updates</p><p><br></p><p><br></p>
