<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>We are seeking a detail-oriented and results-driven <strong>Credit/Collections Specialist</strong> to join our organization. This role is integral to maintaining the financial health of the company by managing accounts receivable, ensuring prompt payment, and establishing customer creditworthiness. The successful candidate will have a combination of strong analytical skills, excellent communication abilities, and a proactive approach to debt recovery.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor and manage accounts receivable balances to ensure timely collection of outstanding invoices.</li><li>Review, evaluate, and establish customer credit terms and limits based on data analysis and financial history.</li><li>Communicate directly with customers via phone, email, or correspondence to resolve payment discrepancies and collect overdue payments.</li><li>Identify and escalate problematic accounts or high-risk customers to management.</li><li>Generate and analyze aging reports to track receivables and identify trends or issues.</li><li>Collaborate effectively with internal teams such as sales, billing, and customer service to resolve disputes and improve payment processes.</li><li>Maintain accurate and organized records of customer interactions, payment arrangements, and account statuses.</li><li>Ensure compliance with company policies, credit guidelines, and applicable regulations.</li><li>Recommend and assist in implementing process improvements to increase efficiency in credit and collection operations.</li></ul><p>If you are interested please call 786.801.5830 or email: [email protected]</p>
• Build and maintain strong relationships with key customers throughout the Accounts Receivable process.<br>• Engage with our valued customers via outbound phone calls and email to collect on payments owed.<br>• Perform account reconciliations as needed to ensure accounting records are aligned.<br>• Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts<br>• Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.<br>• Understands and communicates the account receivables policy.<br>• Effectively resolves issues in a positive, professional manner.<br>• Communicate effectively in a prompt courteous and customer-oriented manner<br>• Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed<br>• Analysis of any changes in payment patterns and recommend customers for credit evaluation.<br>• Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off<br>• Ensures accurate customer files and customer billing information is up to date<br>• Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes<br>• Other duties as assigned.<br>Qualifications<br><br>• 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.<br>• You are detail-oriented, have a passion for customer service and strong interpersonal skills<br>• You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.<br>• You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.<br>• Experience in handling a large volume, small dollar portfolio<br>• Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions<br>• You are self-motivated, customer-centric, and highly organized.<br>• Experience reconciling AR accounts a plus.<br>• Experience training, mentoring other team members a plus.<br>• Ability to handle confidential or sensitive information with discretion<br>• Microsoft office: Excel and Word<br>• Experience with Davisware Global Edge is a plus<br>• Must pass a pre-employment drug screen and criminal background check
We are looking for an experienced Collections Specialist to join our team in DFW Airport, Texas. In this Contract-to-Permanent position, you will play a crucial role in managing and resolving both commercial and consumer accounts, ensuring timely payments and maintaining accurate records. This opportunity is ideal for professionals with a strong background in credit and billing collections.<br><br>Responsibilities:<br>• Handle commercial and consumer collection accounts, ensuring timely resolution of outstanding balances.<br>• Communicate effectively with clients to address billing discrepancies and negotiate payment terms.<br>• Monitor account activity and proactively identify overdue payments.<br>• Maintain detailed and accurate records of all collection activities.<br>• Collaborate with internal teams to verify account information and resolve disputes.<br>• Prepare and generate reports on collection performance and account statuses.<br>• Follow established protocols and compliance standards in all collection efforts.<br>• Develop strategies to improve recovery rates and reduce outstanding debt.<br>• Provide exceptional customer service while addressing payment concerns.<br>• Stay updated on industry best practices and regulations related to collections.
<p>Growing, Wilmington Delaware client seeks a thorough Collections Specialist. In this role you will handle customer payment discrepancies, accounts receivable identify outstanding debts, place collection calls, track customer credit worthiness, analyze and review customer invoices, and prepare repayment schedules. The successful Collections Specialist will also manage credit risk, maintain customer accounts, and assist with billing. If you are looking for a promising collections role with longevity, this may be for you!</p><p><br></p><p>What you get to do daily</p><p>· Manage credit and collection functions</p><p>· Prepare customer invoices electronically</p><p>· Monitor aging AR balances</p><p>· Analyze, and review customer credit worthiness</p><p>· Identify delinquent accounts</p><p>· Ensure proper documents and agreements are on file</p><p>· Perform payment reconciliations</p><p>· Investigate and resolve discrepancies</p><p>· Develop and schedule payment plans</p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Charlotte, North Carolina. In this role, you will play a vital part in managing overdue accounts and ensuring timely payment resolution. This position is ideal for someone with a strong background in commercial and consumer collections, who thrives in a fast-paced environment within the manufacturing industry.<br><br>Responsibilities:<br>• Manage and follow up on overdue accounts to ensure timely payment and resolution.<br>• Communicate effectively with clients to address billing discrepancies and payment issues.<br>• Utilize established credit and collection processes to recover outstanding debts.<br>• Maintain accurate records of collection activities and payment agreements.<br>• Collaborate with internal teams to resolve account disputes and ensure client satisfaction.<br>• Analyze account histories to identify patterns and recommend actions for improvement.<br>• Prepare detailed reports on collection efforts and account statuses.<br>• Ensure compliance with company policies and legal standards during all collection activities.<br>• Support the team in achieving monthly collection targets and financial goals.
We are looking for a dedicated Collections Specialist to join our team in Deerfield Beach, Florida. This contract position offers an opportunity to contribute to the efficiency of our collections processes while ensuring timely follow-ups and accurate record-keeping. If you excel in managing accounts receivable and have a keen eye for detail, we encourage you to apply.<br><br>Responsibilities:<br>• Conduct thorough and timely collection activities for both consumer and commercial accounts.<br>• Follow up on outstanding payments and escalate unresolved issues to the appropriate manager when necessary.<br>• Manage light accounts receivable tasks, ensuring accuracy in billing and payment tracking.<br>• Utilize software tools such as Excel and Vista Viewpoint to maintain organized records and streamline collection processes.<br>• Communicate effectively with clients to resolve billing discrepancies and negotiate payment terms.<br>• Monitor aging reports and prioritize collection efforts based on deadlines and account status.<br>• Collaborate with internal teams to align collection strategies with organizational goals.<br>• Ensure compliance with company policies and legal regulations during collection activities.<br>• Generate regular reports to provide insights on collection performance and account statuses.
<p>Technical firm seeks a REMOTE AR/Collections Specialist with strong billing and collections experience. We are looking for a candidate who can identify and monitor overdue payments, report collection activity, prepare budget plans, arrange debt payoffs, distribute monthly delinquency notices, maintain sales tax certifications, and resolve billing and customer credit issues. This AR/Collections Specialist will also process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>How you will make an impact</p><p>· Create and maintain credit history records</p><p>· Assist with administrative activities</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Identify delinquent accounts</p><p>· Draft collection letters</p><p>· Perform payment reconciliations</p><p>· Assist with client credit inquiries</p><p>· Apply daily cash receipts</p><p>· Ad hoc projects</p>
<p>We are seeking a proactive and detail-oriented Collections Specialist. This role is responsible for managing the collection of outstanding accounts receivable, maintaining positive customer relationships, and ensuring timely resolution of payment issues. The ideal candidate will have strong communication skills, a customer-focused mindset, and a solid understanding of credit and collections processes.</p><p><br></p><p>Key Responsibilities: </p><ul><li>Monitor and manage assigned customer accounts to ensure timely payment</li><li>Contact customers via phone, email, and mail to follow up on past-due invoices</li><li>Investigate and resolve payment discrepancies and disputes</li><li>Maintain accurate records of collection activities and customer communications</li><li>Collaborate with internal departments to resolve billing issues</li><li>Recommend accounts for escalation, credit hold, or third-party collections when necessary</li><li>Prepare aging reports and provide updates to management on collection status</li><li>Assist with month-end closing and reporting of AR balances</li><li>Ensure compliance with company policies and applicable regulations</li><li>Support audits by providing documentation related to collections and AR</li></ul><p><br></p>
<p>We are looking for a skilled Collections Specialist to join our team in Henrico, Virginia. This Contract-to-permanent position offers an opportunity to work in a fast-paced and detail-oriented services environment, focusing on recovering past due real estate and property tax payments. Ideal candidates will bring expertise in collections processes and call center operations to manage high-volume interactions effectively. This opportunity offers hybrid options! </p><p><br></p><p>Responsibilities:</p><p>• Handle the collection of overdue real estate and property tax payments with professionalism and efficiency.</p><p>• Communicate with clients via phone, email, and other channels to resolve outstanding balances.</p><p>• Manage high-volume call center operations while maintaining exceptional customer service standards.</p><p>• Utilize established credit and collection procedures to negotiate payment plans and settlements.</p><p>• Track and document all interactions and transactions accurately in the system.</p><p>• Collaborate with internal teams to address disputes and ensure timely resolution.</p><p>• Identify and escalate complex cases to appropriate departments for further action.</p><p>• Monitor account statuses and provide regular updates to management.</p><p>• Maintain compliance with legal regulations and company policies during all collection activities.</p>
We are looking for a skilled Collections Specialist to join our team in Columbus, Ohio. This is a long-term contract position, ideal for someone with expertise in commercial collections and a strong understanding of credit processes. If you have a proven ability to manage business-to-business collections effectively, we encourage you to apply.<br><br>Responsibilities:<br>• Manage and oversee business-to-business collections with a focus on timely recovery of outstanding balances.<br>• Evaluate and process credit applications in alignment with company policies.<br>• Execute efficient billing collection procedures to ensure accuracy and compliance.<br>• Maintain detailed records of collection activities and ensure proper documentation.<br>• Communicate with clients professionally to resolve payment issues and negotiate terms.<br>• Collaborate with internal teams to address disputes and improve collection processes.<br>• Analyze accounts to identify patterns and develop strategies for reducing overdue balances.<br>• Prepare reports on collection performance and provide insights to management.<br>• Stay updated on industry trends and regulations related to commercial collections.<br>• Support continuous improvement initiatives within the collections department.
We are looking for a dedicated Collections Specialist to join our team in Alpharetta, Georgia. In this Contract-to-permanent role, you will be responsible for managing customer accounts, resolving payment discrepancies, and ensuring timely collections. This position offers the opportunity to contribute to the financial health of the organization while fostering positive relationships with clients.<br><br>Responsibilities:<br>• Oversee a portfolio of customer accounts to ensure timely collection of outstanding balances.<br>• Utilize Oracle software to accurately record and track collection activities.<br>• Investigate and resolve discrepancies related to payments, billing, or short balances.<br>• Collaborate with internal teams such as Sales, Customer Service, and Accounting to address and resolve disputes.<br>• Prepare and analyze aging reports to identify trends and provide updates on collection efforts.<br>• Recommend appropriate actions for accounts requiring escalation, write-offs, or legal intervention.<br>• Maintain strong customer relationships while upholding company payment policies and standards.<br>• Monitor collection processes and implement improvements to enhance efficiency and compliance.<br>• Ensure adherence to all relevant regulations and company guidelines during collection activities.
Robert Half Finance & Accounting Contract Talent is currently seeking a Collector for a client located in Creve Coeur. This position will focus solely on contacting customers with delinquent accounts to bring payments current and maintain positive client relationships. The ideal candidate will have strong communication skills, a detail oriented phone presence, and experience with outbound calling.<br><br>Responsibilities:<br>• Make outbound calls to customers regarding past-due balances<br>• Maintain accurate records of collection activities<br>• Provide excellent customer service while handling sensitive financial matters<br>• Collaborate with internal departments to resolve payment issues<br>• Follow company policies and procedures for collections<br><br>Requirements:<br>• Previous experience in collections, customer service, or outbound calling<br>• Strong verbal communication and professionalism on the phone<br>• Dependable, organized, and able to work independently<br>• Basic computer skills and familiarity with Microsoft Office<br><br>Schedule: 40 hours per week, on-site in Creve Coeur<br><br>If you meet the qualifications and are ready to take the next step, call us at (314) 262-4344 for immediate consideration. We look forward to speaking with experience in candidates!
<p>We are looking for an experienced Accounts Receivable Collections Specialist to join our team in Northern Kentucky. In this role, you will play a key part in managing and optimizing the collections process, ensuring timely payments, and maintaining accurate financial records. This position requires strong analytical skills and a proactive approach to resolving account discrepancies.</p><p><br></p><p>Responsibilities:</p><p>• Implement effective collection strategies to ensure timely payments from clients.</p><p>• Analyze client accounts to identify potential high-risk receivables and take proactive actions.</p><p>• Monitor customer account activity to address non-payment, delayed payments, and irregularities.</p><p>• Conduct regular collections calls to manage assigned account portfolios.</p><p>• Reconcile financial statements with vendors to maintain accurate and organized records.</p><p>• Release system-held customer orders when appropriate, following established guidelines.</p><p>• Maintain a clean and up-to-date Accounts Receivable Aging report for assigned accounts.</p><p>• Calculate monthly finance charges in compliance with company credit policies.</p><p>• Investigate and resolve payment discrepancies, negotiating payment plans with delinquent accounts.</p>
<p>We are looking for a skilled Collections Specialist to join our team. In this role, you will manage and maintain accounts by ensuring timely collections from both commercial and consumer clients. This position requires a strong understanding of credit and billing practices to effectively handle collection processes.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage the collection of outstanding payments on commercial and consumer accounts.</p><p>• Communicate with clients to resolve billing discrepancies and negotiate payment terms.</p><p>• Maintain detailed records of collection activities and ensure compliance with company policies.</p><p>• Collaborate with internal teams to address and resolve credit-related issues.</p><p>• Analyze account histories to identify patterns and minimize future delinquencies.</p><p>• Prepare reports on collection activities and account statuses for management review.</p><p>• Ensure adherence to all relevant laws and regulations in the collection process.</p><p>• Proactively follow up on overdue accounts to achieve collection targets.</p><p>• Recommend process improvements to enhance the efficiency of the collections workflow</p>
We are looking for a skilled Credit Collections Representative to join our team in Lewisville, Texas. This role requires a detail-oriented individual with strong expertise in business-to-business collections and credit analysis, particularly within the manufacturing and construction industries. If you thrive in fast-paced environments and excel at maintaining customer relationships while resolving financial matters, this position is an excellent opportunity for you.<br><br>Responsibilities:<br>• Initiate and manage collection calls to ensure timely payments from customers.<br>• Build and maintain positive relationships with clients to facilitate smooth financial transactions.<br>• Perform accurate account reconciliations and resolve discrepancies promptly.<br>• Address and resolve deduction issues to maintain financial accuracy.<br>• Conduct reviews of credit limits and provide recommendations for adjustments based on analysis.<br>• Collaborate with internal teams to ensure effective handling of credit applications.<br>• Monitor and evaluate credit risks, particularly in commercial and B2B settings.<br>• Utilize industry knowledge in manufacturing and construction to address client-specific financial needs.
We are looking for a dedicated Collections Specialist to join our team in Portland, Maine. In this long-term contract role, you will play a key part in managing and improving our credit and collections processes, ensuring timely payments and maintaining strong relationships with clients. This position offers an excellent opportunity to contribute to a dynamic legal industry environment.<br><br>Responsibilities:<br>• Oversee and execute commercial and consumer collections activities to ensure timely resolution of outstanding balances.<br>• Manage credit and collections processes, including reviewing accounts and analyzing payment histories.<br>• Collaborate with clients and internal teams to address billing concerns and develop payment solutions.<br>• Maintain accurate records of collection activities and update account statuses in the system.<br>• Monitor delinquent accounts and implement strategies to reduce overdue balances.<br>• Communicate effectively with customers to resolve disputes and clarify payment terms.<br>• Ensure compliance with legal and regulatory requirements in all collection efforts.<br>• Prepare detailed reports on collections performance and provide recommendations for process improvements.<br>• Support billing collection operations by identifying and addressing discrepancies.<br>• Assist in developing policies and procedures to streamline collection workflows.
<p>Our client is looking for a dedicated Collections Specialist to join their team in Humble, Texas. This is a contract to permanent position, offering an excellent opportunity to grow your career in a collaborative and fast-paced environment. The role involves managing customer accounts, ensuring timely payments, and maintaining accurate records to support financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and send out account statements for customers with balances 1-30 days past due.</p><p>• Conduct collection calls to address overdue payments and maintain clear communication with customers.</p><p>• Update and maintain customer information in the portal to ensure accuracy and accessibility.</p><p>• Work closely with the finance team to resolve payment discrepancies and manage account reconciliations.</p><p>• Maintain detailed documentation of collection activities and payment arrangements.</p><p>• Ensure compliance with company policies and procedures during all collection activities.</p><p>• Provide timely and detail-oriented responses to customer inquiries regarding their accounts.</p><p>• Assist in identifying trends in overdue accounts and recommend strategies for improving collection processes.</p>
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Wixom, Michigan. In this role, you will focus on recovering outstanding debts and ensuring accurate tracking of payments. This is a fully on-site position for an initial duration of six weeks, with the possibility of extension.<br><br>Responsibilities:<br>• Conduct collection calls to recover outstanding debts and maintain consistent follow-up with clients.<br>• Monitor and track debt using Excel to ensure accurate and up-to-date records.<br>• Collaborate with internal teams to process cash applications and resolve payment discrepancies.<br>• Maintain detailed documentation of collection activities and ensure compliance with company policies.<br>• Communicate effectively with customers to negotiate payment plans and resolve disputes.<br>• Analyze aging reports to prioritize collection efforts and meet recovery targets.<br>• Provide regular updates to management on collection progress and challenges.<br>• Utilize relevant software tools to streamline collection processes and improve efficiency.
<p>Robert Half client is seeking a collections specialist to join the team. The ideal candidate will have previous business-to-business collections experience and exemplary customer service skills.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Creating and maintaining credit history files</li><li>Analyzing and assessing the creditworthiness of accounts and clients using external credit risk management tools and reports</li><li>Supporting the collection efforts/calls for accounts receivable portfolio</li><li>Documenting daily collections activity</li><li>Researching account disputes and billing discrepancies</li><li>Performing account and payment reconciliations</li><li>Responding to credit inquiries from external and internal clients</li><li>Identifying delinquent accounts requiring external collection efforts</li><li>Identifying bad debt or financial exposure</li></ul><p><br></p>
We are looking for a highly organized and detail-oriented Collections Specialist to join our team in Greenville, North Carolina. In this long-term contract role, you will manage business accounts, oversee payment processes, and ensure timely collections while working with major clients such as Amazon and Walmart. This position offers a dynamic environment where strong communication and technical skills are essential to success.<br><br>Responsibilities:<br>• Manage a portfolio of business accounts, ensuring timely follow-up on outstanding payments.<br>• Utilize advanced Excel skills to analyze data, track collections, and generate reports.<br>• Communicate effectively with internal teams and external clients to resolve payment discrepancies.<br>• Maintain accurate documentation of collection activities and account statuses.<br>• Handle high-volume accounts, including major clients such as Amazon and Walmart, with precision and attention to detail.<br>• Adapt quickly to new systems and processes to enhance collection efficiency.<br>• Collaborate with other departments to streamline billing and collection procedures.<br>• Identify and address potential issues in the collection process proactively.<br>• Ensure compliance with company policies and regulatory requirements during all collection activities.
<p><strong>Job Title: </strong>Collections Specialist</p><p><br></p><p><strong>Job Overview:</strong></p><p>A well-established organization based in Pittsburgh, PA, is seeking a skilled Collections Specialist with at least 2 years of relevant collections experience (preferably consumer collections experience). This position is onsite and the normal work hours are Monday through Friday 8am-4:30pm. (Some flexibility may be available with the start time). The Collection Specialist will be responsible for managing delinquent accounts, including loans, credit cards, and negative accounts. The position involves engaging with customers to secure repayment plans that restore accounts to good standing, while also consulting with the Collection Supervisor and CFO to determine appropriate measures such as repossession, litigation, or right of offset. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Investigate billing errors and disputes, providing prompt follow-ups as needed.</p><p>• Monitor due dates and send timely payment reminders.</p><p>• Contact customers via phone, email, and written correspondence to resolve unpaid balances.</p><p>• Record all collection activities and maintain detailed communication logs.</p><p>• Respond to customer inquiries regarding billing statements in a professional manner.</p><p>• Negotiate partial payments or structured repayment plans when necessary.</p><p>• Collaborate with team members to establish effective debt recovery strategies.</p><p>• Update account status upon successful resolution of debts.</p><p>• Prepare and issue required documentation to customers and credit bureaus.</p><p>• Partner with legal counsel when escalations are warranted.</p><p>• Take ownership of assigned accounts during the debt collection process.</p><p>• Utilize debt collection software and public record databases for account resolution.</p><p>• Ensure compliance with all applicable federal, state, and local laws, as well as internal company policies.</p><p>• Handle sensitive customer data with strict confidentiality and discretion.</p><p><br></p><p><strong>Required Skills and Qualifications:</strong></p><p>• Customer Service and Negotiation: Proven ability to address customer concerns and negotiate payment terms.</p><p>• Communication: Excellent verbal and written communication skills.</p><p>• Interpersonal Skills: Ability to collaborate effectively with coworkers and interact professionally with customers.</p><p>• Problem-Solving: Strong critical thinking and decision-making abilities.</p><p>• Professionalism: Exhibit a calm and composed demeanor, even under challenging situations.</p><p>• Independence: Capable of working autonomously while managing multiple tasks and deadlines.</p><p><br></p><p><strong>Educational and Experience Requirements:</strong></p><p>• High school diploma or equivalent.</p><p>• Minimum of two years of experience in collections, customer service, or sales.</p><p>• Familiarity with bankruptcy or repossession procedures is highly preferred.</p><p><br></p><p>Apply on the Robert Half website or via the Robert Half mobile app today if you meet the criteria and would like to be considered. After applying, please call 412-471-5946 and ask to speak with Dan, Aimee or Carrie! When calling, please reference job # 03730 - 0013301588. Thank you! </p>
<p>We are looking for a dedicated Collections Specialist to join our team in Monmouth County, New Jersey. This Contract-to-permanent position focuses on managing accounts receivable, resolving billing discrepancies, and ensuring timely collection of outstanding balances. The ideal candidate will have strong attention to detail, excellent communication skills, and experience with financial systems.</p><p><br></p><p>Responsibilities:</p><p>• Investigate and resolve billing discrepancies to ensure accurate accounts receivable records.</p><p>• Manage collection processes to recover overdue payments efficiently and professionally.</p><p>• Communicate with customers via phone and email to address payment issues and inquiries.</p><p>• Utilize accounting software and CRM systems to track and update account statuses.</p><p>• Collaborate with internal teams to streamline claim administration and billing functions.</p><p>• Answer inbound calls related to accounts receivable and provide excellent customer service.</p><p>• Generate and analyze reports to monitor collection activities and identify trends.</p><p>• Maintain detailed and organized records of all collection efforts and communications.</p><p>• Assist in optimizing workflows related to financial services and claim processing.</p>
<p>We’re partnering with a well-established credit union experiencing significant growth and team integration! Their collections department now supports both direct and indirect lending and is seeking a service-minded professional to join their team.</p><p><br></p><p>Apply today or contact our team at 563-359-3995 to learn more. Christin, Lydia, and Erin are great points of contact!</p><p><br></p><p>Details:</p><p>Location - Onsite: Moline, IL</p><p>Hours: M-F 8:30am-5pm</p><p>Duration: Contract-to-Hire</p><p><br></p><p>Key Responsibilities:</p><p>- Handle early-stage delinquency queues (typically 7+ days past due) with a focus on proactive, respectful outreach via phone, text, and email</p><p>- Respond to inbound member calls regarding locked accounts, payment issues, and account recovery</p><p>- Collaborate with team members to find solutions and bring accounts back into good standing</p><p>- Progress into more complex queues over time, with opportunities to develop negotiation skills</p><p>- Contribute to a team culture that emphasizes member service, accountability, and collaboration</p>
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
