<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
The Credits and Collections Coordinator is responsible for assisting with the invoicing and pricing process for customer orders, ensuring accuracy and compliance with internal protocols. This includes daily invoice verification, applying freight and extra charges, and placing orders on hold when necessary. <br>Responsibilities and Essential Functions: <br>• Manage daily invoicing: ensure all orders are priced, apply freight, place unpriced or PAS orders on hold, and email non-EDI invoices to customers; confirm delivery of extra charges when applicable<br>• Process weekly trouble settlements, including pricing, redelivery, and related fees<br>• Contact customers weekly to coordinate PAS returns<br>• Apply freight and additional charges to all restock orders weekly<br>• Price PAS orders and process returns weekly<br>• File truck claims as needed<br>• Support AR by investigating large cash receipt shortages and applying unidentified credits<br>• Apply daily pricing or quality credits to orders per sales team <br>• Assist AP in resolving discrepancies on brokerage, purchased product, and outside purchase bills<br><br>Required Knowledge, Skills, Qualifications, Experience: <br>• Bachelor’s degree in Accounting, Finance, Economics or related field <br>• 3-5 + Years of experience in accounting or finance-related role<br>• Understanding of invoicing, billing processes, order reconciliation, and settlements <br>• Proficiency in accounting software and Microsoft Suite (Outlook, Excel) <br>• Experience with ERP<br>• Attention to detail, problem-solving skills, and organization abilities <br>• Ability to manage daily and weekly tasks independently and meet strict deadlines<br>• Strong organizational skills and ability to prioritize multiple tasks in a fast-paced environment<br>• Ability to work independently while collaborating with cross-functional teams <br>• Willingness to learn, adapt, and ask insightful questions to gain clarity
<p>We are looking for a dedicated Credit Clerk to join our team in Auburn, WA. This is a Contract to permanent position, offering a unique opportunity for someone who thrives in a fast-paced environment and enjoys contributing to the efficiency of credit and collections operations. In this role, you will play a vital part in managing accounts receivable, processing payments, and supporting credit-related tasks to ensure smooth business operations.</p><p><br></p><p>Responsibilities:</p><p>Accurately enter invoices and maintain organized AR records.</p><p>Manage AR processes, including credit card payments and credit application reviews.</p><p>Partner with collections to follow up on outstanding accounts and support B2B collections.</p><p>Ensure compliance with company credit/collections policies while resolving customer payment issues.</p><p>Assist with account audits and reconciliations as needed.</p>
<p>We are looking for experienced Collections Specialists to join our team in Grand Blanc, Michigan. In this role, you will focus on managing past-due accounts and ensuring timely resolution of outstanding balances. This is a long-term contract position that offers a dynamic and collaborative environment to utilize your expertise in collections.</p><p><br></p><p>Responsibilities:</p><p>• Conduct outbound calls to contact clients with overdue accounts and negotiate payment arrangements.</p><p>• Review and analyze assigned loan queues to determine the best course of action for each account.</p><p>• Manage collections for consumer loans, such as car loans and credit card accounts within the organization's systems.</p><p>• Maintain accurate and detailed records of all communication and payment agreements.</p><p>• Collaborate with team members to achieve departmental goals and reduce the number of accounts past 120 days due.</p><p>• Utilize the organization's core system effectively to track and update account statuses.</p><p>• Ensure compliance with all regulatory and organizational guidelines during the collections process.</p><p>• Provide excellent customer service while handling sensitive financial matters.</p><p>• Monitor progress and report on key metrics related to collections activities.</p><p>• Identify opportunities to improve collections processes and contribute to team success.</p>
<p><strong>Job Description: Collections Specialist</strong></p><p>The Collections Specialist is responsible for managing and resolving overdue accounts to maintain an organization’s financial health. This role involves contacting clients to secure payments, negotiating payment plans, and ensuring timely resolution of outstanding balances while maintaining positive customer relationships. The Collections Specialist collaborates with internal teams to address billing discrepancies and provide excellent customer service, helping to maximize cash flow and reduce bad debt.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Contact Clients</strong>: Proactively reach out to clients to communicate regarding outstanding balances or past-due invoices.</li><li><strong>Maintain Records</strong>: Accurately document all customer interactions and payment activities to ensure records are up to date.</li><li><strong>Negotiate Payment Plans</strong>: Work with customers to develop feasible payment plans to resolve outstanding debts while adhering to organizational policies.</li><li><strong>Resolve Disputes</strong>: Research and resolve billing discrepancies or disputes, ensuring customer satisfaction and the timely collection of payments.</li><li><strong>Monitor Accounts</strong>: Track overdue accounts, prioritize collection efforts, and recommend actions to resolve unpaid balances.</li><li><strong>Provide Reporting</strong>: Prepare and present regular collection activity and aging reports to management to showcase progress and identify trends.</li><li><strong>Ensure Compliance</strong>: Adhere to debt collection regulations and company policies regarding customer communication and collection practices.</li><li><strong>Collaborate with Teams</strong>: Coordinate with the accounting or billing teams to clarify payment applications or disputes.</li><li><strong>Assess Credit Worthiness</strong>: Assist in analyzing customer payment trends and credit histories to minimize future payment risks.</li><li><strong>Maintain Customer Relationships</strong>: Handle payment challenges professionally, aiming to maintain positive client relationships while ensuring timely debt resolution.</li></ol>
<p>We are looking for an experienced Collections Specialist in the Union County, NJ area. This is a PART TIME role. </p><p><br></p><p>In this role you will be responsible for collections, account receivable tasks, following up on past due accounts, processing payments, managing aging reports, and more. </p><p><br></p><p>Responsibilities:</p><p>• Ensure timely payments and resolve any outstanding balances.</p><p>• Utilize accounting software to track and update collection activities effectively.</p><p>• Communicate with clients and internal teams to address billing issues and identify solutions.</p><p>• Review and analyze accounts to determine the best approach for recovering overdue payments.</p><p>• Implement collection processes and strategies to improve recovery rates.</p><p>• Prepare and maintain accurate records of collection activities and account statuses.</p>
We are looking for a detail-oriented Collections Specialist to join our team in Tampa, Florida. This is a Contract position where you will play a key role in managing business-to-business collections and ensuring efficient account resolution. The ideal candidate has strong Excel skills, particularly in using VLOOKUPs and Pivot Tables, and possesses a solid background in commercial and consumer collections.<br><br>Responsibilities:<br>• Handle a portfolio of business-to-business accounts, averaging approximately 286 accounts, and ensure timely collections.<br>• Utilize advanced Excel functions, including VLOOKUPs and Pivot Tables, to analyze and manage collection data effectively.<br>• Conduct virtual training sessions to support team members and ensure adherence to collection processes.<br>• Collaborate with clients and internal teams to resolve billing discrepancies and negotiate payment plans.<br>• Maintain accurate records of collection activities and communication with clients.<br>• Monitor account statuses to identify overdue invoices and prioritize collection efforts.<br>• Apply knowledge of commercial and consumer collections to streamline processes and improve efficiency.<br>• Ensure compliance with company policies and applicable regulations throughout all collection activities.<br>• Provide regular updates and reports on account statuses to management.<br>• Adapt to changing priorities and workflows as needed to meet collection targets.
We are looking for a skilled Collections Specialist to join our team in Sugarland, Texas. This is a Contract to permanent position that offers an exciting opportunity to contribute to the efficiency and accuracy of our accounts receivable processes. The ideal candidate will bring expertise in collections, account reconciliation, and cash applications, along with a strong proficiency in using Microsoft Excel.<br><br>Responsibilities:<br>• Manage commercial and consumer collections, ensuring timely follow-up on outstanding payments.<br>• Execute credit and collections processes to minimize overdue accounts and improve cash flow.<br>• Handle billing collections, including reviewing invoices and resolving discrepancies with clients.<br>• Process cash applications and reconcile accounts to ensure accurate financial records.<br>• Conduct detailed account reconciliations to identify and address variances.<br>• Collaborate with internal teams and external stakeholders to streamline collections efforts.<br>• Utilize Microsoft Excel to create and maintain reports on collections performance.<br>• Support B2B collections by maintaining strong detail-oriented relationships with business clients.<br>• Monitor and analyze accounts receivable aging reports to prioritize collection activities.<br>• Ensure compliance with company policies and regulations in all collections activities.
We are looking for an experienced AR/Collections Specialist to join our team in Palm Beach Gardens, Florida. This contract-to-permanent position offers an excellent opportunity to utilize your expertise in accounts receivable and collections while working closely with customers and internal teams. The ideal candidate will focus on maintaining positive customer relationships while ensuring timely collections and minimizing credit risks.<br><br>Responsibilities:<br>• Manage assigned customer accounts, ensuring timely follow-up on past due invoices.<br>• Investigate and resolve disputes, complaints, and queries to maintain customer satisfaction.<br>• Respond promptly to inquiries from customers and internal teams, providing clear and effective communication.<br>• Collaborate daily with Customer Service and Sales teams to address account-related issues.<br>• Develop and maintain strong relationships with key customers to facilitate effective collections.<br>• Document collection efforts thoroughly and utilize collection tools to track progress.<br>• Identify and escalate potential credit risks and uncollectable accounts to management.<br>• Analyze accounts and approve or hold orders based on credit status.<br>• Monitor and suggest adjustments to customer credit limits and terms as necessary.<br>• Support management with administrative tasks, ad-hoc projects, and process improvement initiatives.
We are looking for a detail-oriented Collections Specialist to join our team in Eagan, Minnesota. In this contract role, you will play a key part in managing financial transactions and ensuring accurate payment collections from both commercial and consumer accounts. Your expertise in credit and billing processes will contribute to maintaining strong relationships and financial stability.<br><br>Responsibilities:<br>• Oversee the collection of payments from commercial and consumer clients, ensuring timely and accurate processing.<br>• Implement effective strategies to manage overdue accounts and reduce outstanding balances.<br>• Analyze credit histories and payment trends to support informed decision-making.<br>• Collaborate with internal teams to resolve billing discrepancies and streamline collection processes.<br>• Maintain detailed records of payment activities and account statuses for reporting purposes.<br>• Communicate professionally with clients to address payment issues and negotiate resolutions.<br>• Ensure compliance with company policies and legal regulations throughout collection activities.<br>• Provide recommendations for improving collection methods and reducing operational inefficiencies.
<p>We’re hiring experienced B2B Collection Specialists to join a high-volume, fast-paced team. This is a remote, temp-to-perm opportunity with full equipment provided.</p><p><br></p><p>What You’ll Do</p><ul><li>Handle 80+ outbound calls/day for open-invoice collections</li><li>Manage lines of credit and customer account follow-ups</li><li>Perform account reconciliations and send Excel exports to customers.</li><li>Use AI tools, LinkedIn outreach, and collection systems (FDM4)</li><li>Maintain accurate notes and payment activity</li></ul><p>What We’re Looking For</p><ul><li>B2B collections experience (retail, wholesale preferred)</li><li>Comfortable with high-volume calling and long-term engagement</li><li>Self-sufficient, computer-savvy, strong Excel skills</li><li>Experience working remotely</li><li>Fluent in English</li></ul><p><br></p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Loma Linda, California. This position focuses on managing business-to-business (B2B) collections, ensuring timely payments, resolving discrepancies, and maintaining positive relationships with clients. The ideal candidate will bring expertise in commercial collections and a proactive approach to minimizing financial risk.<br><br>Responsibilities:<br>• Oversee assigned customer accounts and ensure timely collection of outstanding balances.<br>• Investigate and resolve payment discrepancies, disputes, and billing issues efficiently.<br>• Collaborate with internal teams such as Sales, Customer Service, and Billing to address account concerns and ensure accurate invoicing.<br>• Maintain detailed records of collection activities, communications, and payment arrangements.<br>• Generate and distribute aging reports and collection updates for management review.<br>• Recommend accounts for escalation, legal intervention, or write-offs when deemed necessary.<br>• Ensure adherence to company policies and relevant regulations during all collection processes.<br>• Provide support for month-end and year-end closing activities related to accounts receivable.
We are looking for a skilled Collections Specialist to join our team on a contract-to-permanent basis in Henrico, Virginia. This role involves managing past-due accounts related to real estate and property taxes. The ideal candidate will excel in a detail-oriented services environment, demonstrating expertise in high-volume collection processes and customer service.<br><br>Responsibilities:<br>• Contact clients to resolve overdue accounts and ensure timely payments of past-due real estate and property taxes.<br>• Maintain detailed records of all communications and payment arrangements in compliance with company policies.<br>• Collaborate with internal teams to streamline collection processes and address account discrepancies.<br>• Utilize call center tools to manage a high volume of customer interactions efficiently and courteously.<br>• Analyze account histories to identify patterns and recommend actions to prevent future delinquencies.<br>• Provide exceptional customer service while addressing inquiries and resolving disputes.<br>• Meet performance metrics related to collections and customer satisfaction.<br>• Implement strategies to improve recovery rates and minimize outstanding balances.<br>• Stay updated on industry best practices and regulations related to collections.<br>• Assist in optimizing workflows for better efficiency in managing accounts.
<p>We are looking for an experienced Collections Specialist in Fairfield, Ohio. In this role, you will manage and oversee collection processes for both commercial and consumer accounts, ensuring timely and accurate billing and payments. This is a long-term contract position with an opportunity to contribute significantly to our financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Manage collections for commercial and consumer accounts, ensuring timely payment resolutions.</p><p>• Prepare and send statements to clients to facilitate payment processes.</p><p>• Monitor account balances and identify overdue payments for follow-up.</p><p>• Communicate effectively with clients to resolve billing discrepancies and payment issues.</p><p>• Apply credit and collection policies consistently across all accounts.</p><p>• Maintain accurate records of collection activities and payment histories.</p><p>• Collaborate with internal teams to address account concerns and improve collection strategies.</p><p>• Utilize Epicor ERP system to manage and track collection processes.</p><p>• Provide regular reporting on collection activities and account statuses.</p><p>• Ensure compliance with company policies and relevant regulations.</p>
We are looking for a skilled Collections Specialist to join our team in Clifton, New Jersey, on a Contract to permanent basis. In this role, you will be responsible for managing overdue accounts and ensuring timely payments from customers to support the financial health of the organization. This position is ideal for someone who is detail oriented, with strong communication skills and experience in commercial collections.<br><br>Responsibilities:<br>• Contact customers to collect payments on outstanding balances and resolve account discrepancies.<br>• Investigate customer information using credit bureau data, background checks, loan documents, and databases to locate individuals.<br>• Communicate effectively with customers via phone calls and emails to negotiate payment arrangements.<br>• Monitor and update account records to reflect payment status and customer interactions.<br>• Collaborate with internal teams to address billing issues and ensure accurate account management.<br>• Utilize Microsoft Excel to track collections progress and analyze account data.<br>• Maintain compliance with company policies and legal regulations during the collections process.<br>• Prepare regular reports detailing collection activities and account recovery performance.<br>• Provide exceptional customer service while handling sensitive financial matters.<br>• Recommend strategies to improve collection processes and reduce overdue accounts.
We are looking for a detail-oriented Collections Specialist to join our team in Rancho Dominguez, California. In this Contract to permanent position, you will play a key role in managing customer accounts and ensuring timely collection of outstanding balances. This is an excellent opportunity for a candidate with strong communication skills and a background in commercial collections.<br><br>Responsibilities:<br>• Monitor and review customer accounts to identify overdue balances and ensure timely follow-up.<br>• Generate and analyze aging reports to evaluate outstanding invoices.<br>• Implement credit holds for accounts when appropriate, based on account status and payment history.<br>• Collaborate with internal teams to address and resolve collection-related issues.<br>• Assist with additional accounts receivable tasks as needed to support departmental goals.<br>• Maintain accurate records of collection activities and customer communications.<br>• Communicate effectively with customers to negotiate payment arrangements and resolve disputes.<br>• Analyze account data and provide insights to improve collection processes.
We are looking for a skilled Collections Specialist to join our team on a contract basis in Long Island City, New York. In this role, you will focus on managing and recovering outstanding accounts receivable, primarily working with clients in the hospitality and food service industries. This position requires a proactive individual with a strong background in collections processes and the ability to work independently.<br><br>Responsibilities:<br>• Contact clients, including hotels, restaurants, delis, and coffee shops, to recover outstanding payments.<br>• Manage and prioritize accounts with overdue invoices, ranging from $5,000 to $15,000.<br>• Utilize Sage 500 or similar software to track and update collection efforts.<br>• Ensure effective and timely follow-up with clients to resolve payment issues.<br>• Maintain detailed records of collection activities and payment arrangements.<br>• Perform clerical accounting tasks during downtime to support the department.<br>• Handle high-volume accounts with minimal supervision and training.<br>• Collaborate with the team to ensure accurate reporting of receivables.<br>• Identify and address discrepancies in accounts to facilitate resolution.<br>• Provide exceptional customer service while maintaining firm collection practices.
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Wixom, Michigan. In this role, you will focus on recovering outstanding debts and ensuring accurate tracking of payments. This is a fully on-site position for an initial duration of six weeks, with the possibility of extension.<br><br>Responsibilities:<br>• Conduct collection calls to recover outstanding debts and maintain consistent follow-up with clients.<br>• Monitor and track debt using Excel to ensure accurate and up-to-date records.<br>• Collaborate with internal teams to process cash applications and resolve payment discrepancies.<br>• Maintain detailed documentation of collection activities and ensure compliance with company policies.<br>• Communicate effectively with customers to negotiate payment plans and resolve disputes.<br>• Analyze aging reports to prioritize collection efforts and meet recovery targets.<br>• Provide regular updates to management on collection progress and challenges.<br>• Utilize relevant software tools to streamline collection processes and improve efficiency.
<p>We are looking for a dedicated Accounts Receivable/Collections Specialist to join our client's team in Saint Louis, Missouri. In this role, you will be responsible for managing payment processes, maintaining accurate financial records, and ensuring timely collections. The ideal candidate will possess strong organizational skills and a proactive approach to maintaining efficient accounts receivable operations.</p><p><br></p><p>Responsibilities:</p><p>• Process invoice payments with accuracy and ensure deadlines are consistently met.</p><p>• Maintain and update financial records related to receivables and revenue accounts.</p><p>• Input financial data into accounting systems with a commitment to precision and detail.</p><p>• Follow established accounts receivable procedures to uphold compliance and financial standards.</p><p>• Monitor payment statuses for completed jobs, promptly addressing any discrepancies or delays.</p><p>• Prepare and present detailed accounts receivable reports to management.</p><p>• Conduct follow-up calls to address overdue accounts and resolve payment issues efficiently.</p>
<p>We are seeking a detail-oriented and proactive Collections / Accounts Receivable (AR) Specialist with at least three years of experience to join our team. In this role, you will manage the collection of outstanding invoices, ensure timely payment from clients, and maintain accurate accounts receivable records. The ideal candidate will possess excellent communication skills, a strong understanding of collections procedures, and the ability to work independently while meeting deadlines.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Proactively contact customers via phone, email, and written correspondence to collect outstanding payments in accordance with company policy.</li><li>Investigate and resolve billing discrepancies, disputes, and short payments to facilitate prompt payment.</li><li>Monitor aging reports and follow up on past due accounts to reduce delinquency rates.</li><li>Reconcile accounts receivable transactions and maintain accurate records in the accounting system.</li><li>Collaborate with the sales, customer service, and accounting teams to resolve payment and account issues.</li><li>Generate and distribute regular AR aging reports and collection status updates to management.</li><li>Process incoming payments, including applying payments to correct accounts and managing payment arrangements with clients when necessary.</li><li>Escalate unresolved accounts to management or initiate collection action as appropriate.</li><li>Assist with month-end close processes and audit requests related to accounts receivable.</li><li>Support process improvements to increase collection efficiency and reduce bad debt.</li></ul><p><br></p>
<p>We are looking for an experienced Collections Specialist to join a team in Wilmington NT, Delaware. This role is a contract position with the potential for a long-term opportunity, offering an excellent chance for professionals with a background in collections and customer service to grow within a dynamic work environment. Candidates should be comfortable working in a high-volume call center setting and possess strong communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Manage collection activities to recover outstanding balances in compliance with company policies.</p><p>• Communicate effectively with customers via phone or E-Mail, providing solutions to payment-related issues.</p><p>• Utilize Microsoft Excel and other tools to track account balances and generate reports.</p><p>• Collaborate with billing teams to ensure accurate handling of invoices and payments.</p><p>• Handle inbound and outbound calls to address customer inquiries and resolve disputes.</p><p>• Monitor overdue accounts and initiate appropriate follow-up actions.</p><p>• Analyze credit information and provide recommendations for account adjustments.</p><p>• Maintain detailed records of all communications and transactions for auditing purposes.</p><p>• Ensure compliance with regulatory standards and company procedures related to collections.</p><p>• Support continuous improvement initiatives to enhance collection processes and customer satisfaction.</p>
What You’ll Do<br><br>Maintain accurate records of balances, collection activities, payments, contracts, and legal actions.<br>Negotiate payment plans and settlements to recover company assets.<br>Prepare and submit legal documents including summons, complaints, garnishments, default judgments, and satisfactions of judgment.<br>Maintain an up‑to‑date Oregon legal log and ensure all legal processes are completed accurately and on time.<br>Use skip‑tracing techniques to locate customers and recover assets, including complex cases.<br>Monitor bankruptcy accounts and identify opportunities for recovery.<br>Ensure full compliance with state and federal debt collection laws and regulations.<br>Communicate professionally with customers, vendors, legal partners, and internal teams.<br>Analyze account histories, identify errors, and ensure corrections are made.<br>Document all account activity in servicing systems and related software.<br>Protect confidential company and consumer information at all times.<br>Meet performance goals while maintaining excellent customer service and compliance standards.<br>Prepare renewals of judgments nearing expiration and satisfactions of judgments for resolved accounts.<br>Follow up with process servers regarding service of legal documents.<br>Maintain punctuality and meet department attendance standards.<br>Perform additional duties as assigned.<br>What We’re Looking For<br><br>Strong communication and negotiation skills.<br>Proven problem‑solving abilities and sound decision‑making.<br>Exceptional attention to detail and organizational skills.<br>Knowledge of debt collection laws, regulations, and best practices.<br>Ability to remain professional and composed in stressful situations.<br>Customer service mindset with strong relationship‑building skills.<br>Prior experience in debt recovery, collections, repossessions, or skip tracing.<br>Proficiency in Microsoft Office (Word, Excel, Outlook) and web‑based tools.<br>Ability to read and interpret documents and write clear reports and correspondence.<br>Strong math skills (interest, percentages, commissions, etc.).<br>Ability to follow written, verbal, and diagram instructions.<br>Typing speed of 50 WPM and alphanumeric keyboarding of 100 KPH.<br>Commitment to confidentiality and professional conduct.<br>Education & Experience<br><br>High school diploma or GED required; associate degree or higher preferred.<br>2+ years of experience in debt recovery, collections, or a related field.<br>Experience with recovery/collection software and skip‑tracing tools.
<p><strong>Key Responsibilities:</strong></p><ul><li>Monitor and manage overdue accounts to ensure timely collection of payments.</li><li>Contact customers via phone, email, and written correspondence regarding outstanding balances.</li><li>Negotiate payment arrangements and settlements in accordance with company guidelines.</li><li>Investigate and resolve discrepancies or disputes on customer accounts.</li><li>Maintain accurate records of collection activities and customer interactions in the system.</li><li>Prepare and analyze aging reports and provide regular updates to management.</li><li>Collaborate with internal teams (billing, sales, customer service) to resolve issues impacting collections.</li><li>Ensure compliance with all applicable laws and regulations related to debt collection.</li></ul>
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
We are looking for a dedicated Collections Specialist to join our team in Richardson, Texas. This contract-to-permanent position is ideal for professionals who excel in managing account portfolios, resolving past due balances, and maintaining strong customer relationships. If you have a passion for problem-solving and a proactive approach to collections, we encourage you to apply.<br><br>Responsibilities:<br>• Communicate with customers to address and resolve overdue accounts through negotiation and payment arrangements.<br>• Perform skip tracing to locate customers and ensure timely recovery of overdue balances.<br>• Prepare and maintain detailed collection correspondence, ensuring accurate documentation of account status.<br>• Facilitate work-out arrangements to assist customers in resolving their financial obligations.<br>• Generate monthly reports on delinquency status and portfolio performance.<br>• Support billing collection processes and manage write-offs as necessary.<br>• Utilize tools such as Salesforce, Excel, and Word to streamline collection tasks.<br>• Collaborate with team members to enhance collection strategies and improve recovery rates.<br>• Ensure compliance with commercial lending and leasing protocols in all collection activities.
