We are looking for a skilled Desktop Support Analyst to join our team in Mason, Michigan. In this role, you will provide technical assistance and support for hardware, software, and peripheral devices, ensuring smooth operations for end users. This is a long-term contract position that requires a commitment to delivering high-quality service and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Provide on-site technical support for hardware, software, and peripheral devices, including printers and mobile devices.<br>• Troubleshoot and resolve issues related to O365 applications and Active Directory.<br>• Configure and maintain network and multifunction printers, ensuring optimal performance.<br>• Assist end users with technical challenges involving Apple and Android devices.<br>• Perform regular backups and ensure data security using backup technologies.<br>• Install, configure, and maintain Dell and Cisco devices to meet organizational needs.<br>• Utilize configuration management tools to streamline systems and processes.<br>• Deliver support for Citrix technologies, ensuring seamless remote access for users.<br>• Collaborate with the IT team to improve system reliability and user satisfaction.<br>• Travel between Mason and Lakeview locations to provide consistent support across sites.
<p>About the Role</p><p>We are seeking a Help Desk Representative to join our Small Business Insurance Help Desk Team. This role provides first-level technical assistance and customer service support to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide timely and professional customer service to inbound calls in an automated call delivery environment.</li><li>Manage multiple requests, including phone and email, ensuring responses within a 12-business-hour turnaround.</li><li>Own customer inquiries and complaints, working toward efficient and accurate resolution to meet First Level Resolution standards.</li><li>Coordinate with business partners to ensure complete end-to-end service for customers.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Maintain compliance with corporate policies, regulatory standards, SOX, and internal business processes.</li><li>Demonstrate knowledge of small commercial insurance principles and products.</li><li>Support other teams and handle process transactions as business priorities shift.</li><li>Accurately enter and track data while maintaining performance standards in a fast-paced environment.</li><li>Complete other duties and assignments as required.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Neenah, Wisconsin. In this long-term contract position, you will play a critical role in providing exceptional technical support and ensuring smooth operations for end-users. If you have a strong background in desktop support and a customer-focused approach, we encourage you to apply.<br><br>Responsibilities:<br>• Deliver responsive and detail-oriented customer service while addressing technical issues and resolving end-user concerns.<br>• Configure and deploy new laptops, including imaging and setup, ensuring compatibility with Windows 11.<br>• Manage and resolve support tickets using Fresh Service or similar ticketing systems.<br>• Perform password resets and troubleshoot login-related issues efficiently.<br>• Install, organize, and maintain cabling to ensure a clean and presentable workspace for users.<br>• Assist with troubleshooting desktop hardware and software issues, including Microsoft Office Suite and Teams.<br>• Support Active Directory tasks, including account management and updates.<br>• Collaborate with team members to ensure timely resolution of technical problems and system updates.<br>• Conduct basic troubleshooting for Intune and other Microsoft technologies as needed.<br>• Provide training and guidance to users on system functionalities and best practices.
<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this Contract-to-Permanent position, you will play a crucial role in ensuring the seamless operation and support of IT systems, hardware, and software across the organization. This role involves hands-on technical support, troubleshooting, and process development to enhance efficiency and user experience.<br><br>Responsibilities:<br>• Upgrade and maintain property network infrastructure, including routers, modems, Wi-Fi extenders, and access points, to ensure stable and improved internet connections.<br>• Set up, configure, and deploy new IT equipment while providing users with clear guidance on software systems.<br>• Perform system troubleshooting and maintenance for onsite devices such as computers, routers, televisions, and other equipment.<br>• Research, recommend, and implement hardware and networking solutions to address technical challenges and improve system reliability.<br>• Document processes, develop training materials, and ensure employees are well-versed in company procedures and software systems.<br>• Collaborate with corporate team members to understand their software usage, workflows, and challenges, providing tailored IT support.<br>• Assist in learning and managing the administrative side of software systems, including Yardi, ePremium, and BlueMoon.<br>• Conduct video calls or site visits to assess office IT setups, ensuring all hardware and software are accounted for and functional.<br>• Manage Gmail administration and user accounts once proficiency in other systems and processes has been demonstrated.
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
<p>We are looking for a skilled Cost Accountant to join our team in Auburn, Massachusetts. This role requires a detail-oriented individual who can manage the GL, oversee cost reporting, and provide valuable insights to support business operations. The ideal candidate will bring expertise in cost analysis and accounting procedures, particularly within manufacturing environments.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and maintain job cost accounting and time management systems, ensuring smooth operation and implementing improvements as needed.</p><p>• Execute absorption cost reporting processes, including job cost transfers, inventory tracking, and labor overhead calculations.</p><p>• Perform period-end and quarterly reconciliations to ensure accuracy between accounting and cost systems while completing monthly account reconciliations.</p><p>• Organize and lead year-end audits, including physical inventory counts, revaluations, and reporting.</p><p>• Develop and share accounting procedures with sales and production teams to assess profitability at various levels.</p><p>• Prepare detailed reports on bookings, shipments, production, and financial projections for management and stakeholders.</p><p>• Act as system administrator to oversee servers, company computers, and network security, while managing IT service contracts and budgets.</p><p>• Coordinate server upgrades, maintenance, and procure new equipment to meet operational needs.</p><p>• Create ad hoc analyses to support strategic decisions and address specific inquiries from supervisors and owners.</p>
We are looking for a skilled Desktop Support Specialist to provide efficient technical assistance to both on-site and remote employees in Dallas, Texas. This role requires hands-on expertise in resolving hardware and software issues, installing and upgrading systems, and maintaining smooth IT operations. Ideal candidates will have strong problem-solving abilities, excellent communication skills, and a solid understanding of office IT systems.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and networking issues to on-site and remote users.<br>• Perform Level I and Level II troubleshooting, resolving technical problems promptly and professionally.<br>• Install, configure, and maintain computer hardware, peripherals, and imaging systems.<br>• Upgrade operating systems and software applications to ensure optimal performance.<br>• Diagnose and resolve network connectivity issues, including VPN technologies.<br>• Manage user accounts and permissions using Active Directory, including password resets and account creation.<br>• Deliver basic training to employees on system usage and tools, ensuring effective adoption.<br>• Document system events and maintain records to support seamless IT functionality.<br>• Test and evaluate new technologies to enhance IT processes and user experience.<br>• Handle 15-20 technical issues daily, prioritizing tasks and maintaining high service standards.
We are looking for a skilled Help Desk Analyst II to join our team in Ceres, California. This Contract-to-Permanent position offers an excellent opportunity to provide advanced technical support, contribute to system administration tasks, and assist in resolving complex IT challenges. Ideal candidates will have strong troubleshooting abilities and a collaborative approach to working with IT engineers and business teams.<br><br>Responsibilities:<br>• Deliver technical assistance for computer systems, software, and hardware to ensure seamless operations.<br>• Administer Office 365 Exchange mailboxes and manage user accounts effectively.<br>• Collaborate with IT engineers to maintain servers and network infrastructure.<br>• Act as an escalation point for Level I and II help desk technicians, addressing complex issues.<br>• Create, deploy, and maintain desktop images to support organizational needs.<br>• Conduct hands-on troubleshooting, including software installations, hardware setups, and system configurations.<br>• Provide technical support tailored to the executive team's requirements.<br>• Triage, escalate, and communicate technical problems to appropriate teams for resolution.<br>• Maintain accurate documentation, develop knowledge base articles, and organize IT inventory records.<br>• Utilize automation tools to streamline routine service desk tasks and improve efficiency.
<p>We are looking for a skilled and motivated Help Desk Analyst II to join our team in Tampa, Florida fully onsite. This Contract-to-Permanent position involves providing exceptional technical support to clients, both remotely and onsite, across various industries. The ideal candidate will excel in troubleshooting, resolving technical issues, and delivering top-tier customer service in dynamic environments.</p><p><br></p><p>Responsibilities:</p><p>• Provide remote and onsite technical support for client networks, including computers, servers, switches, routers, firewalls, and other specialized equipment.</p><p>• Troubleshoot and support software solutions, including Microsoft desktop and cloud products.</p><p>• Manage support tickets by opening, reviewing, resolving, and closing them in a timely manner.</p><p>• Participate in the implementation of technology projects, ensuring quality and efficiency.</p><p>• Collaborate with team members to share knowledge and ideas, fostering a productive work environment.</p><p>• Train end users on effective use of their computers, servers, and network resources.</p><p>• Monitor and maintain managed services, ensuring optimal performance for clients.</p><p>• Assist management in enhancing products and services through feedback and recommendations.</p><p>• Travel to client sites as needed to deliver hands-on technical services within a 50-mile radius.</p>
We are looking for a dedicated Desktop Support Analyst to join our team in New York, NY. In this Contract-to-Permanent role, you will be responsible for providing technical expertise and exceptional support to staff, ensuring smooth operation of hardware, software, and network systems. This position requires a proactive problem-solver with strong communication skills and a commitment to delivering outstanding service.<br><br>Responsibilities:<br>• Provide timely technical support for desktop and laptop systems, including installation, configuration, and troubleshooting of standard software applications.<br>• Manage and support mobile devices approved by the organization, ensuring efficient functionality.<br>• Assist staff with audio and video conferencing setups, maintaining a thorough understanding of video equipment and related systems.<br>• Install, configure, and maintain application software, ensuring optimal usability and performance.<br>• Troubleshoot and resolve issues related to workstation and server operating systems, maintaining expertise in Windows environments.<br>• Maintain knowledge of networking concepts, including local and wide area networks, wiring schemes, and data communication protocols.<br>• Support PC hardware components and organization-approved software, including messaging clients, web browsers, antivirus tools, and office productivity applications.<br>• Utilize best practices for resolving service requests and incidents, preferably within ServiceNow or similar platforms.<br>• Provide leadership in technical problem-solving and offer guidance to team members.<br>• Collaborate with teams to ensure reliable backup solutions and system configurations.
Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
<p>Robert Half Technology is partnering with a leading engineering team in Irvine to hire a Testing Specialist. This role is ideal for technically driven professionals with hands-on experience in fiber optics who want to contribute to advanced distributed sensing technologies. You’ll be a key part of a team developing next-generation systems used across utilities, telecom, and infrastructure.</p><p>Responsibilities:</p><ul><li>Set up and execute lab and field experiments involving BOTDR and DAS systems.</li><li>Operate and maintain optical interrogators, test spans, and environmental test equipment.</li><li>Perform fiber optic splicing, termination, installation, and troubleshooting.</li><li>Collect, organize, and document test data in line with engineering protocols.</li><li>Assist with test reports, validation summaries, and technical documentation.</li><li>Support installation and commissioning of distributed sensing systems in the field.</li><li>Ensure proper equipment maintenance, lab organization, and adherence to safety standards.</li><li>Collaborate with engineering and field teams to improve test coverage and repeatability.</li></ul><p><br></p>
We are looking for an experienced SCADA Engineer III to join our team in Allentown, Pennsylvania. This is a long-term contract position that offers the opportunity to contribute to critical substation projects while working in a hybrid or fully remote environment, depending on candidate qualifications. The ideal candidate will leverage their expertise in computer engineering, communication protocols, and SCADA systems to support the design and troubleshooting of substation communication networks.<br><br>Responsibilities:<br>• Develop configuration settings for substation projects, adhering to established organizational standards.<br>• Create and refine point assignment sheets in collaboration with substation design engineers.<br>• Apply communication standards set by network engineers to ensure seamless integration into substation designs.<br>• Diagnose and resolve data and communication issues in coordination with system operators and Relay Test personnel.<br>• Utilize programming languages, including PLC ladder logic and Lua, to optimize control systems.<br>• Analyze and interpret network topology to support substation communication frameworks.<br>• Ensure effective data exchange between devices by implementing communication protocols.<br>• Support supervisory control and data acquisition (SCADA) systems through design, review, and troubleshooting efforts.<br>• Utilize spreadsheets and related tools to organize and manage project data.<br>• Maintain compliance with organizational and industry standards in all engineering tasks.
We are looking for an experienced Systems Administrator to join our team in Fairview Park, Ohio. In this role, you will manage and maintain critical IT infrastructure, ensuring smooth operation and robust security of systems. If you have a strong background in Microsoft technologies and a passion for problem-solving, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Install, configure, and manage Microsoft Server 2025 to ensure efficient and secure operations.<br>• Maintain detailed and accurate documentation for network, server, and computer systems.<br>• Address and resolve daily service calls to support business operations effectively.<br>• Provide on-call support for urgent technical issues as needed.<br>• Travel approximately 15% of the time to support remote systems and teams.<br>• Collaborate on various projects and tasks as assigned to enhance IT functionality and security.
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
<p>We are looking for an experienced Firmware Engineer to join our team in Germantown, Wisconsin. This Contract-to-permanent position offers an opportunity to design and develop cutting-edge firmware solutions that support innovative products. If you have a strong background in embedded systems and thrive in dynamic environments, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain firmware using C, C++, and Assembly for a wide range of embedded systems.</p><p>• Design and implement robust communication protocols, including Bluetooth, to support product functionality.</p><p>• Lead firmware development projects from concept through production, ensuring high performance and reliability.</p><p>• Create and test embedded applications using tools such as Simulink and Model-Based Software Development methodologies.</p><p>• Implement end-of-line testing processes and develop software to support manufacturing and quality assurance.</p><p>• Collaborate with cross-functional teams to ensure firmware aligns with hardware designs and product requirements.</p><p>• Automate processes using C++ or Python-based applications and scripting to enhance development and production workflows.</p><p>• Address and resolve firmware-related issues in production, ensuring smooth operation and compliance.</p><p>• Adhere to industry standards and best practices for software development, including testing, documentation, and coding guidelines. </p>
<p>We are looking for an experienced IT Operations Coordinator to oversee and drive the alignment of technology initiatives with business objectives. This role will require expertise in IT strategy, business planning, and ensuring compliance with industry standards. Based in Hampden County, Massachusetts, this is an exciting opportunity to contribute to the success of a dynamic and forward-thinking organization.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain a comprehensive IT roadmap that aligns with organizational goals and emerging technology trends.</p><p>• Partner with vendors and internal teams to assess, implement, and optimize enterprise systems, cloud platforms, and cybersecurity measures.</p><p>• Monitor compliance with IT governance standards, ensuring adherence to data protection and risk management protocols.</p><p>• Play a key role in creating and refining business continuity and disaster recovery plans in collaboration with leadership.</p><p>• Coordinate IT equipment inventory management to ensure accurate tracking and efficient utilization.</p><p>• Conduct regular IT audits to evaluate system performance and identify areas for improvement.</p><p>• Facilitate cross-functional communication to promote the successful execution of technology projects.</p><p>• Advise on IT best practices and provide strategic input to enhance operational efficiency.</p><p>• Manage client communications related to IT projects, ensuring clarity and alignment with expectations.</p>
<p>Are you ready to take on complex technical challenges while shaping the future of secure, data-driven platforms? Robert Half Technology is seeking a <strong>Full Stack Developer</strong> to join our client-facing team in Irvine, CA. This is a unique opportunity to build secure, real-time applications from the ground up—working with cutting-edge technologies across cloud, data visualization, and industrial IoT.</p><p>Responsibilities:</p><ul><li>Design and implement a responsive, intuitive web interface for operators and engineers.</li><li>Develop secure back-end services and APIs to integrate with cloud-based data pipelines and analytics engines.</li><li>Build and optimize data visualizations (time-series, real-time alerts, system metrics) using modern frameworks.</li><li>Collaborate with UI/UX designers and engineers to translate workflows into user-friendly solutions.</li><li>Ensure scalability, performance, and reliability across multi-tenant cloud environments.</li><li>Write clean, maintainable code; participate in code reviews, automated testing, and CI/CD pipelines.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Piscataway, New Jersey. In this role, you will provide technical assistance to faculty and staff across various locations, ensuring the smooth operation of desktop systems and applications. This is a Contract-to-permanent position ideal for professionals with expertise in Google Suite and Microsoft Windows.<br><br>Responsibilities:<br>• Deliver timely and effective technical support to faculty and staff across multiple locations.<br>• Troubleshoot and resolve issues related to desktop systems, software, and peripherals.<br>• Install, configure, and maintain Microsoft Windows operating systems.<br>• Provide guidance on the use of Google Suite applications to optimize workflows.<br>• Collaborate with team members to identify and implement system improvements.<br>• Maintain accurate documentation of support activities and resolutions.<br>• Ensure compliance with organizational IT policies and standards.<br>• Conduct routine updates and patches to maintain system security and performance.<br>• Assist in onboarding new users by setting up accounts and providing initial training.<br>• Respond promptly to service requests and prioritize tasks based on urgency.
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
We are looking for a dedicated Help Desk Analyst II to join our team in Sacramento, California. This is a long-term contract opportunity where you will provide technical support and troubleshooting assistance for a variety of IT systems and tools. In this role, you will work in a secure environment, ensuring the seamless operation of virtual desktops and other essential technologies.<br><br>Responsibilities:<br>• Provide technical support for virtual desktop environments, including Citrix-based systems and related applications.<br>• Troubleshoot and resolve issues with Wyse thin clients, HP printers, and Fujitsu 7160 scanners.<br>• Manage and respond to IT service tickets using the Epicor ticketing system, with training provided if necessary.<br>• Maintain adherence to safety protocols, including wearing masks and gloves, and sanitizing workspaces as required.<br>• Deliver support for Microsoft Windows 10 PCs and workstations, ensuring optimal performance.<br>• Assist with the setup and maintenance of court-specific applications, with training provided to enhance efficiency.<br>• Collaborate with team members to address IT-related concerns and improve overall system functionality.<br>• Provide excellent customer service to end users, ensuring timely and effective resolution of technical issues.<br>• Monitor and manage IT call center operations during regular business hours, Monday through Friday, excluding holidays.
We are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule.<br><br>Responsibilities:<br>• Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues.<br>• Manage and resolve helpdesk tickets efficiently using a ticketing system.<br>• Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience.<br>• Work independently to diagnose and resolve technical problems with minimal supervision.<br>• Collaborate with team members to ensure seamless IT operations and support.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Assist in onboarding and training users on system functionalities as needed.<br>• Adapt to changing schedules and priorities to meet organizational needs.
We are looking for a dedicated Help Desk Analyst to join our team in West Jefferson, Ohio. This long-term contract position offers an excellent opportunity to provide technical support and assist with IT-related tasks. If you have a knack for solving technical issues and a strong understanding of IT systems, we encourage you to apply.<br><br>Responsibilities:<br>• Provide comprehensive support for desktop computers, laptops, and mobile devices.<br>• Diagnose and resolve hardware, software, and network-related problems.<br>• Manage basic system administration tasks, including user accounts, permissions, and updates.<br>• Monitor, configure, and maintain network systems to ensure operational efficiency.<br>• Create and update documentation for technical procedures and solutions.<br>• Offer assistance on IT-related projects and initiatives as required.<br>• Respond to service desk tickets promptly and ensure timely resolutions.<br>• Deliver technical guidance to users both on-site and remotely.
<p>Job Summary:</p><p><br></p><p>We are seeking a skilled and motivated System Engineer to join our team in New York City. As a System Engineer, you will be responsible for maintaining and optimizing our IT infrastructure, ensuring the smooth operation of our systems, and providing technical support to end-users. The ideal candidate should have 5+ years of experience in system administration, with a strong focus on Azure, Windows, Active Directory, VMware, Barracuda Backups Appliance, SAN Nimble storage, and MFT/SFTP technologies.</p><p><br></p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>Manage and maintain the company's IT infrastructure, including servers, storage systems, network devices, and related components.</p><p>Monitor and troubleshoot system performance, ensuring high availability and reliability of all systems.</p><p>Configure and administer Azure cloud services, including virtual machines, storage, networking, and security.</p><p>Oversee the Windows server environment, including installation, configuration, and maintenance of servers and services.</p><p>Manage Active Directory, including user accounts, group policies, security permissions, and domain services.</p><p>Perform virtualization tasks using VMware, including server provisioning, virtual machine management, and troubleshooting.</p><p>Administer and monitor Barracuda Backups Appliance for data backup and recovery operations.</p><p>Maintain and support SAN Nimble storage systems, ensuring optimal performance and availability.</p><p>Collaborate with cross-functional teams to implement and maintain secure file transfer protocols (MFT) and secure file transfer protocol (SFTP) solutions.</p><p>Perform system upgrades, patches, and security updates in accordance with industry best practices.</p><p>Provide technical support to end-users, resolving issues related to hardware, software, and network connectivity.</p><p>Create and maintain documentation related to system configurations, procedures, and troubleshooting guides.</p><p><br></p><p><br></p><p><br></p>
