<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p>Are you a IT Support Technical who is efficient and loves locking into a project and going until the work is done? We love a good woprkstation set-up project and we have an amazing PART-TIME IT Support role for you!!. Support the IT department in managing hardware-related tasks including tracking, setup, and assistance with hardware projects across the organization.</p><p>This is ONSITE</p><p>Work hours 8-5 but your schedule is your own within those time frames! </p><p><br></p><p>Responsibilities:</p><p><br></p><p>Assist with daily IT operations, including:</p><p><br></p><p>Setting up hardware, phone systems, and print environments</p><p>Logging and monitoring hardware-specific requests in the ticketing system</p><p>Developing and maintaining technical documentation</p><p>Providing timely updates on hardware support issues and projects</p><p>Delivering high-quality customer service for all support queries</p><p>Supporting inventory tracking of technology assets</p><p>Perform other duties as assigned</p><p><br></p><p>Qualifications:</p><p><br></p><p>3–5 years of experience in IT operations and support</p><p><br></p><p>Valid driver’s license required</p><p><br></p><p>Familiarity with office administration and procedures</p><p><br></p><p>Understanding of network management and IT system protocols</p><p><br></p><p>Proficiency in Microsoft 365 Suite</p><p><br></p><p>Working knowledge of Microsoft Active Directory and Entra ID</p><p><br></p><p>Hands-on experience with:</p><p><br></p><p>Laptop and desktop hardware</p><p>Mobile devices and tablets</p><p>Windows 10 and 11 operating systems</p><p>End-user applications and software</p><p>Printers</p><p>Ability to handle confidential material with discretion</p><p><br></p><p>Strong attention to detail and organizational skills</p><p><br></p><p>Experience with documentation tools and accurate data recordkeeping</p><p><br></p><p>Consistently responsive, professional, and personable technical support skills</p><p><br></p><p>Physical Demands:</p><p><br></p><p>Frequently lift objects up to 50 pounds</p><p>Climb stairs</p><p>Sit for extended periods</p><p>Occasionally stoop, kneel, or crouch</p><p>Use hands and arms to reach, grasp, and manipulate objects</p><p>Working Conditions:</p><p><br></p><p>Typical office environment</p><p>Occasional evening and weekend work may be required</p><p>Travel to other branches or locations as needed</p>
We are looking for a meticulous Staff Accountant to join our team in Midland, Texas. In this role, you will handle essential accounting functions such as settlement calculations, invoicing, and financial reporting, ensuring accuracy and compliance with industry standards. This position offers an excellent opportunity to apply your expertise in midstream accounting and contribute to the smooth operation of financial processes.<br><br>Responsibilities:<br>• Calculate liquid and gas settlements to generate accurate producer payments for assigned systems.<br>• Prepare and issue sales invoices while monitoring payment status and performing monthly reviews of accounts receivable aging.<br>• Process monthly journal entries and compile comprehensive gross margin reports.<br>• Validate and track monthly imbalances by comparing measurement volumes with scheduled volumes and third-party pipeline statements.<br>• Distribute settlement, imbalance, and operator statements to relevant counterparties in a timely manner.<br>• Address customer inquiries related to settlements, providing clear and thorough assistance.<br>• Maintain and update company information, including address changes, within accounting systems.<br>• Prepare truck settlements by completing monthly calculations, journal entries, and margin reports.
<p>Position: IT INFRASTRUCTURE SUPPORT ANALYST</p><p>Location: Territory includes: Iowa City, Cedar Rapids, Muscatine, Iowa</p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Cedar Rapids, Iowa City, and Muscatine, Iowa area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***</p>
<p>We are looking for a skilled IT Support Specialist to join our team in Las Vegas, Nevada. This contract position involves providing comprehensive IT support across multiple platforms and systems in a dynamic hospitality and entertainment environment. The ideal candidate will excel in troubleshooting, technical problem-solving, and delivering exceptional service while working flexible hours, including evenings and weekends.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 technical support for systems such as Microsoft Windows OS, Active Directory, Office 365, VMware, Nutanix, and other business applications.</p><p>• Handle provisioning, setup, and maintenance of network devices and related infrastructure.</p><p>• Respond promptly to help desk calls and ticket requests, ensuring timely resolution or escalation of issues.</p><p>• Support and troubleshoot hardware components including routers, switches, Wi-Fi access points, and PC systems.</p><p>• Install, maintain, and troubleshoot network cabling, including both fiber and copper, and perform equipment moves, additions, and changes.</p><p>• Diagnose and resolve issues with network hardware and cabling.</p><p>• Participate in the on-call rotation to provide after-hours support as needed.</p><p>• Adapt to a flexible work schedule, including evenings, weekends, and holiday shifts.</p><p>• Execute additional IT tasks as assigned to ensure smooth operational functionality.</p>
<p>We’re seeking a skilled IT Support Technician to join our team in Savannah, Georgia. In this contract-to-hire role, you’ll provide advanced technical support, manage IT systems, and ensure smooth operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Resolve escalated technical issues.</li><li>Troubleshoot hardware, software, and network problems.</li><li>Maintain IT infrastructure, including servers and network devices.</li><li>Install and upgrade systems, software, and hardware.</li><li>Monitor performance and apply updates, patches, and security measures.</li><li>Support cloud-based backup solutions.</li><li>Document IT processes and configurations.</li><li>Collaborate with IT teams for efficient service delivery.</li><li>Provide excellent customer service and client communication.</li></ul><p><br></p>
<p>We are seeking a motivated and detail-oriented <strong>Helpdesk Technician</strong> to join our IT team. This role is crucial to ensuring our employees have the technical support they need to succeed and to maintain the smooth operation of our technology infrastructure.</p><p><br></p><p><strong>Title: Desktop Support Role </strong></p><p><strong>Location: Dallas, Tx 75240 </strong></p><p><strong>Pay: $20-30 per hour </strong></p><p><strong>Duration: 6 Month Contract to Hire </strong> </p><p><br></p><p><strong><u>Position Summary</u></strong></p><p>The Helpdesk Technician will be the first point of contact for all technical inquiries, providing exceptional customer service and resolving a wide range of hardware, software, and network issues. You'll work closely with other IT staff to escalate complex problems and contribute to a knowledge base to help streamline future support requests.</p><p>Key Responsibilities</p><ul><li>Provide first-level technical support via phone, email, and in-person for hardware (laptops, desktops, printers), software (Windows, macOS, Microsoft Office, etc.), and network issues.</li><li>Log all support requests and track resolutions using our ticketing system.</li><li>Escalate complex or unresolved issues to senior IT staff as necessary.</li><li>Install, configure, and maintain computer hardware, software, and peripherals.</li><li>Assist with user account management, including creation, modification, and termination.</li><li>Troubleshoot and resolve network connectivity issues (Wi-Fi, VPN).</li><li>Maintain and update documentation for common issues and their resolutions.</li><li>Provide basic training to employees on new software and best practices.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Burlington, Massachusetts. This is a long-term contract position offering an excellent opportunity to work in a dynamic and growing environment. The role involves providing comprehensive IT support to end users and addressing escalations from Level 1 service desks.<br><br>Responsibilities:<br>• Deliver onsite and remote technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve escalated tickets promptly, ensuring adherence to established guidelines.<br>• Perform equipment installations, configurations, repairs, and replacements as needed.<br>• Manage asset tracking, maintain accurate documentation, and ensure proper inventory control.<br>• Assist with onboarding and offboarding processes, including workstation setup and account verification.<br>• Provide technical assistance for audiovisual setups during meetings and events.<br>• Support IT operations in office and lab environments, including specialized lab IT systems.<br>• Collaborate on IT projects and contribute to the implementation of system upgrades and refreshes.<br>• Utilize tools such as GSuite, Office 365, Zoom, Slack, and Jira for issue tracking and resolution.<br>• Ensure compliance with standard operating procedures and maintain a high level of customer service.
<p>Robert Half is seeking a Contract C# Developer to join our client's development team. As a Contract C# Developer, you will play a pivotal role in designing, developing, and maintaining software applications using the C# programming language. This contract position offers an exciting opportunity to work on diverse projects with a reputable organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Software Development:</strong> Design, code, test, debug, and document software applications using C# and associated technologies to meet project requirements.</li><li><strong>Application Enhancement:</strong> Maintain and enhance existing C# applications by identifying areas for improvement and implementing necessary updates.</li><li><strong>Collaboration:</strong> Collaborate with cross-functional teams to gather requirements, analyze needs, and develop scalable and efficient software solutions.</li><li><strong>Database Integration:</strong> Develop and optimize database-related functionalities within applications using SQL Server, MySQL, or other database systems.</li><li><strong>Front-End Development:</strong> Utilize front-end technologies like HTML, CSS, JavaScript, and related frameworks/libraries to develop user interfaces for applications.</li><li><strong>Code Reviews and Testing:</strong> Conduct code reviews, perform unit testing, and ensure code quality, performance, and adherence to coding standards.</li><li><strong>Documentation:</strong> Create and maintain technical documentation for developed applications, including system designs and user manuals.</li><li><strong>Troubleshooting and Support:</strong> Provide technical support and troubleshooting assistance for developed applications to ensure smooth operation and user satisfaction.</li></ol><p><br></p>
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.<br><br>Responsibilities:<br><br>• Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.<br>• Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.<br>• Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.<br>• Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.<br>• Utilize Microsoft Intune for device provisioning and policy enforcement.<br>• Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.<br>• Foster client relationships by providing detail oriented, friendly support and training.<br>• Maintain detailed service tickets and IT documentation using ITSM tools.<br>• Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.<br>• Proactively identify and resolve potential IT problems before they escalate.
We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.<br><br>Responsibilities:<br>• Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.<br>• Assist design teams with application workflows, file management, and template configurations.<br>• Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.<br>• Develop and update documentation, training resources, and best practices for application usage.<br>• Oversee software updates, patches, licensing, and the deployment of new tools.<br>• Partner with design, engineering, and operations teams to improve workflows and boost productivity.<br>• Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.<br>• Monitor system performance and proactively address potential issues to maintain optimal functionality.
<p>We are seeking a skilled Systems Administrator to join Robert Half and play a critical role in managing, maintaining, and optimizing our IT systems and networks. As a Systems Administrator, you will ensure the seamless operation of our technical infrastructure, troubleshoot issues, and contribute to the implementation of innovative IT solutions. This role combines technical expertise with excellent customer service to support both internal teams and organizational goals.</p>
<p>We are looking for an experienced and innovative Senior Software Engineer to join our dynamic team in Hilliard, Ohio. In this role, you will collaborate with cross-functional teams to deliver high-quality products. If you thrive on solving complex problems and staying ahead of industry trends, this is the perfect opportunity to make an impact.</p><p><br></p><p>Responsibilities:</p><p>• Design and develop advanced software solutions tailored to meet complex business needs.</p><p>• Lead and mentor a team of engineers, providing guidance throughout project lifecycles.</p><p>• Build and maintain scalable applications, APIs, and database models to ensure optimal performance.</p><p>• Collaborate closely with product managers, user experience designers, and stakeholders to gather and refine project requirements.</p><p>• Manage software deployments and provide post-release support to ensure seamless operation.</p><p>• Recommend and implement best practices, tools, and processes to improve productivity and code quality.</p><p>• Conduct rigorous code reviews and approve changes to maintain high development standards.</p><p>• Evaluate team performance, offering constructive feedback and guidance for growth.</p><p>• Stay updated on emerging technologies and industry trends to propose innovative solutions.</p><p>• Assess and integrate frameworks, platforms, and tools to enhance development capabilities.</p>
<p>Robert Half is seeking a Contract .NET Developer to join our client's development team. As a Contract .NET Developer, you will be responsible for designing, developing, and maintaining software solutions using the .NET framework. This role offers an exciting opportunity to work on diverse projects with a reputable organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Software Development:</strong> Design, code, test, debug, and document software applications using the .NET framework and related technologies.</li><li><strong>Application Maintenance:</strong> Maintain and enhance existing .NET applications by identifying areas for modification, improvement, and optimization.</li><li><strong>Collaboration:</strong> Work closely with cross-functional teams to gather requirements, analyze needs, and develop software solutions that meet business objectives.</li><li><strong>Database Integration:</strong> Develop and optimize database-related functionalities within applications, ensuring efficient data storage and retrieval.</li><li><strong>Code Reviews and Testing:</strong> Conduct code reviews to ensure code quality, performance, and adherence to coding standards. Perform thorough testing to identify and resolve any issues.</li><li><strong>Documentation:</strong> Create and maintain technical documentation for developed applications, including system designs and user manuals.</li><li><strong>Troubleshooting and Support:</strong> Provide technical support and troubleshooting assistance for developed applications, ensuring smooth operation and addressing user-reported issues.</li></ol><p><br></p>
<p>We are looking for a highly skilled Sr. Software Engineer to join our dynamic team in Hilliard, Ohio. In this role, you will leverage your technical expertise to develop innovative software solutions and lead engineering teams through complex projects. If you have a passion for problem-solving and staying ahead of emerging technologies, this is the perfect opportunity to make a meaningful impact in the tech industry.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement advanced software solutions across diverse projects, ensuring high-quality outcomes.</p><p>• Lead and mentor engineering teams, providing guidance and technical expertise throughout all stages of development.</p><p>• Build and maintain scalable applications, APIs, and database models to meet business needs.</p><p>• Collaborate with product managers, UX designers, and business stakeholders to gather and refine project requirements.</p><p>• Manage software deployments and provide post-release support to ensure smooth operation.</p><p>• Recommend and implement process improvements to enhance productivity and software quality.</p><p>• Conduct thorough code reviews and approve changes to ensure adherence to best practices.</p><p>• Evaluate team performance and foster growth through constructive feedback.</p><p>• Stay updated on emerging technologies and industry trends to drive innovation.</p><p>• Assess and select appropriate frameworks, technologies, platforms, and tools for project success.</p>
<ul><li><strong>Position: </strong>Customer Service Worksite Representative (Contract Role) Temp to Perm opportunity.</li><li><strong>Location: </strong>2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027</li><li><strong>Type: 100% Onsite</strong></li><li><strong>Hourly Pay Range: $18-$20/per hour</strong></li><li><strong>Job Hours: It is 40 hours per week. The hours of operation are 7:30am-6:00pm CT</strong></li></ul><p><strong></strong>Job Summary</p><p>Often the first point of contact for customers the Worksite Representative is responsible for addressing customer service concerns inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative he/she is responsible for creating positive customer experience through professionalism amicability and knowledge of Combined products and systems.</p><p> </p><p>Responsibilities</p><p>- Supporting policyholders with insurance product information</p><p>- Answering client calls and responding to policyholder inquires with claims service and intake related issues</p><p>- Provide detailed information about policies statuses</p><p>- Assist with basic technical troubleshooting for self-service related issues</p><p>- Ability to send transfers to the client sales team to increase APV revenue</p><p>- Ability to handle claim intake for client calls.</p><p>- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.</p><p>- Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.</p><p>- Willingness to perform other duties as assigned.</p><p>- Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>- Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership</p><p> </p>
We are searching for a meticulous and skilled CMM Programmer to join our team in Traverse City, Michigan. In this role, you will be expected to develop and manage CMM programs that facilitate the parts inspection process. This role involves creating intermediate to advanced CMM programs, developing detailed inspection plans, and participating in the company's continuous improvement culture.<br><br>Responsibilities:<br>• Develop and manage CMM programs using Zeiss Calypso<br>• Produce and interpret layout/dimensional CMM reports to determine product conformance<br>• Utilize a variety of hand tools, including micrometers, calipers, and depth micrometers<br>• Take part in the ballooning of customer prints/drawings<br>• Collaborate in a cross-functional team to collect and disseminate quality information<br>• Contribute to the company's culture of continuous improvement<br>• Develop detailed work instructions for CMM set-up and operation for various programs<br>• Maintain a clean and organized work environment while adhering to safety protocols.
We are looking for a Legal Assistant to join our team in Lubbock, Texas. In this role, you will provide vital administrative and clerical support to ensure the smooth operation of legal proceedings and office management. This is a Contract position, offering an excellent opportunity for growth and long-term potential.<br><br>Responsibilities:<br>• Draft and prepare trial folders to support legal proceedings.<br>• Assist with the organization and management of civil litigation tasks.<br>• Maintain and update filing systems in compliance with established procedures.<br>• Input accurate data into computer systems to ensure seamless record-keeping.<br>• Manage calendars and scheduling to coordinate meetings, deadlines, and appointments.<br>• Handle e-filing and court filings efficiently.<br>• Perform receptionist duties, including answering calls and greeting clients.<br>• Support the team with various administrative tasks to enhance productivity.<br>• Ensure documents are drafted and reviewed with attention to detail.
<p>Job Details:</p><p>- Technical and end user operation management of data warehouse and business intelligence infrastructure on day-to-day basis</p><p>- Full responsibility of new development tasks to expand functionality of current data warehouse including dashboards/reports</p><p>- Working with Finance to gather/analyze reporting requirements (Business Analysis)</p><p>- Presenting technical solutions for new business requirements to manager and final technical implementation</p><p>- Actively supporting end users and error management of data warehouse with dashboards/reports</p><p>- Organizing technical and end user testing for final deployments to different technical environments</p><p>- Creating/maintaining technical and end user documentation</p><p>- Second technical contact for Business Intelligence</p>
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract role, you will provide technical assistance to users, ensuring smooth operations and efficient problem resolution. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional support.<br><br>Responsibilities:<br>• Record detailed information about reported issues, including root cause analysis and resolutions, in the ticket management system.<br>• Respond to and manage support tickets submitted through various channels, such as text messages, web portals, and phone calls.<br>• Assist users in locating information and resolving technical inquiries effectively.<br>• Provide timely troubleshooting for hardware, software, and connectivity problems.<br>• Adhere to established processes and workflows to ensure consistent support delivery.<br>• Collaborate with team members to identify patterns in recurring issues and contribute to long-term solutions.<br>• Maintain a high level of client satisfaction by addressing concerns promptly and professionally.<br>• Utilize customer support tools, such as Zendesk, to track and manage service requests.<br>• Deliver technical guidance to users with varying levels of expertise.<br>• Stay updated on system changes and enhancements to provide accurate support.
<p>We are looking for a skilled .Net Developer to join our dynamic team. In this role, you will design, develop, and implement software solutions that enhance our ecosystem, working on both new and existing functionalities. This position offers the opportunity to engage in full-stack development using Blazor, .Net Framework, and .Net Core while contributing to the creation of RESTful web services.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and test software applications based on programming specifications.</p><p>• Build and maintain RESTful web services using .Net technologies.</p><p>• Monitor production applications to ensure smooth operation and address any reported defects.</p><p>• Analyze program performance and implement necessary improvements to optimize functionality.</p><p>• Collaborate with team members to brainstorm and resolve technical challenges.</p><p>• Document programming issues and solutions to support future development efforts.</p><p>• Adhere to established policies and procedures when implementing software changes.</p><p>• Participate in cross-functional meetings to communicate project progress and findings.</p><p>• Contribute to product enhancements while keeping user needs and value in focus.</p>
<p>We are looking for a skilled Technical Support Analyst to join our team in Buckeye, Arizona. This Contract-to-permanent position offers an exciting opportunity to provide hands-on technical support while working in an engaging warehouse environment. The Technical Support Analyst is responsible for delivering exceptional technical assistance and ensuring the seamless operation of technology across general IT systems and distribution center environments. This role combines technical problem-solving, proactive system monitoring, and end-user support to enhance productivity and minimize downtime. The ideal candidate thrives in a fast-paced, dynamic environment and excels at juggling multiple priorities while maintaining a focus on exceptional service delivery.</p><p><strong> </strong></p><p>· <strong>RESPONSIBILITIES: </strong></p><p>· Provide first-level technical assistance to end users, resolving hardware, software, and network-related issues promptly. Offer after-hours support for critical incidents or projects as needed.</p><p>· Identify root causes of recurring technical issues, implement preventive measures, and maintain a knowledge base for common problems and solutions.</p><p>· Install, maintain, and troubleshoot devices, including desktops, laptops, printers, scanners, and peripherals. Ensure all systems operate effectively to meet business needs.</p><p>· Continuously monitor system and application performance to identify and address potential issues proactively.</p><p>· Classify and prioritize support tickets based on urgency and business impact. Route complex issues to specialized teams for resolution and ensure SLAs are met.</p><p>· Contribute technical expertise to IT initiatives, including system upgrades, deployments, and migrations.</p><p>· Assist in the creation and maintenance of technical documentation for system configurations, troubleshooting procedures, and user guides.</p><p>· Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts.</p><p>· Partner with cross-functional IT teams to deliver seamless support for general IT systems and distribution center operations.</p><p>· <strong>Training and Knowledge Sharing:</strong> Provide training to end-users on new technologies and tools to improve productivity.</p><p>· <strong>Physical Support:</strong> Occasionally lift and transport equipment up to 50 pounds and provide on-site support as required.</p>
Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. <br> Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support.
We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies.<br><br>Responsibilities:<br>• Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines.<br>• Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services.<br>• Collaborate across departments in a cross-functional environment with shared resources.<br>• Manage complex projects related to cloud and DevOps initiatives.<br>• Work with senior leadership to manage vendor relationships within the scope of cloud services.<br>• Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs.<br>• Ensure the security and compliance of all cloud technologies and practices.<br>• Design, develop, and deploy modular cloud systems and applications.<br>• Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users.<br>• Implement Infrastructure as Code (IaC) and maintain configuration management best practices.<br>• Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools.<br>• Manage and maintain Big Data solutions.<br>• Manage cloud-related budgets, optimizing costs while maintaining service quality.
<p>We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.</p><p>• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.</p><p>• Manage and maintain system configurations, ensuring optimal performance and user accessibility.</p><p>• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.</p><p>• Support mobile devices, including Android and Apple products, ensuring seamless functionality.</p><p>• Collaborate with team members to implement and manage Cisco and Citrix technologies.</p><p>• Perform regular maintenance and updates for Dell hardware and other computer systems.</p><p>• Ensure proper documentation of support activities and resolutions for future reference.</p><p>• Monitor and address system alerts to prevent potential disruptions.</p><p>• Deliver excellent customer service while adhering to company standards and best practices.</p>
