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218 results for Client Services Manager jobs

Service Administrator

Duluth, GA
onsite
Temporary / Contract
18 - 24 USD / Hourly
We are seeking a detail-oriented and customer-focused Service Administrator to join our team in Duluth, GA. This role serves as a primary point of contact for aftermarket technical support and warranty-related inquiries, helping ensure a high level of service for customers using our products. The ideal candidate is a proactive problem-solver who can manage customer interactions, administrative processes, and service-related documentation with accuracy and professionalism. This person should be comfortable working both independently and collaboratively in a fast-paced environment. Key Responsibilities<ul><li>Assist customers by providing product and service information. </li><li>Handle customer inquiries and complaints in a detail oriented and timely manner. </li><li>Evaluate and process warranty-related claims and inquiries. </li><li>Communicate with customers and service shops regarding the status of open cases. </li><li>Process return material authorizations (RMAs) for defective products. </li><li>Receive and process orders for billable services. </li><li>Process purchase orders for third-party suppliers. </li><li>Review invoices and respond to related inquiries. </li><li>Support and resolve tasks tied to internal processes. </li><li>Assist with the setup and management of new vendors. </li><li>Provide training and mentorship to entry level team members, as appropriate. </li><li>Follow all company and departmental procedures while identifying opportunities for improved productivity and efficiency. </li><li>Maintain availability to answer incoming calls and support customer requests. </li><li>Manage assigned tasks with limited supervision. </li><li>Perform other administrative duties as needed. </li><li>Complete additional duties and special projects as assigned.</li></ul>
2026-05-15T00:00:00Z

Case Intake Manager

San Francisco, CA
remote
Permanent / Full Time
90000 - 130000 USD / Yearly
AI legal start up is looking for an experienced Case Manager to join the team. Responsibilities:<ul><li>Design and implement intake workflows for various litigation initiatives, from initial outreach and lead qualification to signed engagement and CRM integration. </li><li>Manage day-to-day intake activities, including lead triage, eligibility screening, client follow-ups, retainer execution, and data integrity.</li><li>Ensure all intake activities comply with relevant legal and regulatory requirements (e.g., advertising rules, privacy standards). Maintain clear records and audit trails.</li><li>Develop reporting dashboards to track funnel performance metrics such as lead conversion, engagement rates, and response times.</li><li>Train and manage support staff or external vendors. Continuously refine scripts, workflows, and knowledge resources to improve efficiency and client experience.</li></ul>
2026-05-05T00:00:00Z

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-29T00:00:00Z

Customer Service Representative II

Ashburn, VA
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Service Representative II to support customer interactions and sales-related activities for a busy team in Ashburn, VA. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing detailed information accurately, and working in a fast-paced environment. The person in this role will contribute to service quality, support revenue-related documentation, and help maintain smooth daily operations through strong communication and organization. Responsibilities:• Respond to customer questions and resolve service issues through clear, attentive communication across phone, email, and related channels.• Support sales-focused activities by identifying customer needs, providing accurate information, and helping strengthen client relationships.• Maintain customer records, financial notes, and database entries with a high level of accuracy and attention to detail.• Coordinate office and administrative tasks that keep daily service operations organized, efficient, and aligned with company policies.• Review order, costing, and account-related information to ensure documentation is complete and properly recorded.• Contribute to quality and continuous improvement efforts by identifying process gaps and recommending practical enhancements.• Assist with training and onboarding support for new team members by sharing procedures, service expectations, and best practices.• Monitor service trends and customer feedback to help improve performance, support revenue objectives, and maintain high service standards.
2026-05-14T00:00:00Z

Guest Services Coordinator

Las Vegas, NV
onsite
Temporary / Contract
16 - 18 USD / Hourly
Guest Service Representative (contract-to-permanent) 📍 Las Vegas, NV (On-site) | 🕗 Monday–Friday, 8:00 AM–5:00 PM We are partnering with a growing organization to permanent a Guest Service Representative to support their Guest Relations team during a high-impact period of change and growth. This is a contract-to-permanent opportunity ideal for someone who enjoys helping people, can navigate high-volume situations with professionalism, and thrives in a collaborative, team-oriented environment. What You’ll Be Doing -Serve as a primary point of contact for guests via phone, email, and chat -Handle guest inquiries, concerns, and claims with a high level of professionalism and empathy -Support membership management, including renewals, updates, and retention efforts -Assist with account updates and troubleshoot customer issues during system transitions -Ensure timely and accurate resolution of guest concerns while maintaining strong service quality -Collaborate with internal teams to escalate and resolve issues when needed -Provide a positive, solution-focused experience for every guest interaction
2026-06-01T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract capacity with the potential for a long-term opportunity. This role is ideal for someone who thrives in a fast-paced contact center, communicates with confidence, and can deliver thoughtful support across a wide range of borrower needs. You will assist customers with mortgage-related questions, payment matters, escrow and tax concerns, refinance requests, and early-stage delinquency conversations while working across several digital platforms and AI-enabled tools. The position offers structured training, ongoing coaching, and a workplace with clear opportunities for long-term career growth. Responsibilities: • Respond to a high volume of incoming and outbound customer interactions related to mortgage accounts with efficiency. • Guide borrowers through questions involving escrow activity, property taxes, payment processing, and refinance-related requests. • Support early-stage collections efforts for accounts up to 60 days past due while maintaining a service-focused and respectful customer experience. • Navigate multiple internal applications and AI-assisted resources to research account details and provide accurate information. • Document customer conversations thoroughly and complete follow-up tasks in a timely manner to ensure service continuity. • Resolve routine account issues, identify next steps for more complex concerns, and escalate when appropriate. • Participate in training, post-training scheduling, and periodic Saturday rotation coverage with provided compensatory time. • Contribute to a detail-focused team environment by following service standards, communication expectations, and business casual workplace guidelines.
2026-05-27T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a contract capacity with the potential for a long-term opportunity. This position supports customers in a fast-paced contact center, assisting with mortgage-related questions while delivering thoughtful, attentive service across both inbound and outbound interactions. The role is ideal for someone who can move confidently between multiple systems, communicate clearly, and handle early-stage delinquency conversations with a customer-first approach. Extensive training, coaching, and long-term growth opportunities are available for individuals who thrive in a high-volume environment. Responsibilities: • Respond to a high volume of incoming and outgoing customer contacts regarding mortgage servicing, account activity, and general loan-related concerns. • Guide customers through questions tied to escrow, property taxes, payment activity, refinance-related requests, and other account support needs. • Manage early-stage collections outreach for accounts up to 60 days past due while maintaining consistency, empathy, and compliance standards. • Navigate several internal platforms and AI-enabled support tools to research accounts, document interactions, and provide accurate resolutions. • Deliver clear written and verbal communication when handling follow-up correspondence, account updates, and service-related explanations. • Support customers with payment-related matters, including resolving issues, explaining options, and helping remove barriers to timely account management. • Maintain strong performance in a structured call center setting by balancing service quality, efficiency, and attention to detail. • Participate in training, coaching, and ongoing development to build product knowledge and progress within the organization.
2026-05-26T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience. Responsibilities: • Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests. • Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent. • Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information. • Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries. • Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs. • Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance. • Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
2026-05-26T00:00:00Z

Medical Customer Service Rep

Waterbury, CT
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Medical Customer Service Rep to support patients and healthcare customers through a high-volume call center environment in Connecticut. This Contract position is ideal for someone who communicates clearly, handles sensitive information with professionalism, and is comfortable assisting with billing questions and general patient inquiries. The role requires strong customer service skills, confidence using basic medical terminology, and the ability to guide callers to the appropriate resources. Responsibilities:• Respond to inbound calls from patients and other callers, providing courteous and efficient service in a fast-paced support setting.• Assist individuals with questions related to patient accounts, billing matters, and general service concerns while maintaining accuracy and empathy.• Explain basic healthcare-related information using appropriate medical terminology in a clear and understandable manner.• Route callers to the correct department, provider, or resource based on the nature of their needs.• Document conversations, updates, and follow-up details accurately within company systems.• Address patient concerns professionally and escalate more complex issues when additional support is needed.• Maintain confidentiality and handle all interactions in accordance with organizational standards and privacy expectation.
2026-05-26T00:00:00Z

Customer Support Engineer

Denver, CO
remote
Permanent / Full Time
77000 - 108000 USD / Yearly
We are looking for a Customer Support Engineer to assist customers using an edge cloud platform in Denver, Colorado. This position focuses on resolving technical issues tied to content delivery, compute behavior, and platform configuration while helping users improve reliability and performance. The role is part of a customer-facing technical team and is well suited for someone who can investigate network and application behavior, communicate clearly, and support customers in a fast-moving service environment. Responsibilities: • Investigate customer-reported problems related to edge delivery, caching behavior, request handling, headers, and compute-based applications. • Examine platform configurations and recommend adjustments that improve cache efficiency, response quality, and overall service performance. • Support customers in navigating the platform interface, service configuration areas, and monitoring tools to resolve technical questions effectively. • Review logs, metrics, and network data to identify root causes, prioritize incidents, and determine the next steps for resolution. • Explain platform behavior and edge architecture concepts in a practical way so customers can apply stronger troubleshooting methods. • Route advanced or unresolved technical issues to higher-level engineering teams with clear documentation and findings. • Contribute to scheduled on-call support and assist during major service events that require active monitoring and rapid response. • Document recurring issues, solutions, and support insights to improve internal knowledge sharing and customer experience.
2026-05-22T00:00:00Z

Creative Services Coordinator

Austin, TX
onsite
Temporary / Contract
23 - 30 USD / Hourly
Creative Services CoordinatorHybrid | Austin, TX | Contract-to-Hire We are hiring a Creative Services Coordinator to support the day-to-day coordination and execution of creative and marketing initiatives across a fast-paced, collaborative environment. This role partners closely with project management and creative teams to keep workflows organized, timelines on track, and communication flowing efficiently. This position is ideal for an early-career professional who thrives in a dynamic, agency-style setting and is looking to grow within creative project management. Responsibilities:<ul><li>Support daily coordination of creative projects, tracking timelines, tasks, and deliverables from kickoff through completion</li><li>Maintain project workflows within a project management system (Asana, Wrike), including task setup, updates, and documentation</li><li>Assist in scheduling meetings, creative reviews, and project checkpoints</li><li>Prepare agendas, gather assets, and document follow-ups</li><li>Monitor project timelines and flag risks, delays, or conflicts to project leadership</li><li>Conduct basic quality checks to ensure deliverables align with project briefs, brand standards, and compliance requirements</li><li>Track feedback, revisions, and approvals to ensure clear next steps</li></ul>
2026-05-22T00:00:00Z

Content Systems Manager

Woodland Hills, CA
onsite
Temporary / Contract
66.5 - 77 USD / Hourly
We are looking for a Content Systems Manager to support content architecture, taxonomy, and system integration efforts for a long-term contract opportunity in Woodland Hills, California. This role works across product, engineering, and vendor teams to help ensure content structures are accurately defined, implemented, and maintained for reliable downstream use. The ideal candidate is organized, collaborative, and comfortable translating business needs into clear execution plans while keeping multiple priorities moving forward. Responsibilities: • Coordinate with internal technology teams and external partners to rank priorities, manage backlog items, and drive delivery of the most valuable content system enhancements. • Gather input from business stakeholders and convert operational needs into well-defined user stories and acceptance criteria aligned with brand, technical, and performance expectations. • Support enterprise content architecture and automation initiatives by helping shape scalable content models, taxonomy frameworks, and structured data approaches. • Monitor content ingestion processes to promote accurate imports, resolve data quality issues, and assist with manual entry or cleanup activities when needed. • Partner with cross-functional teams on content audits, documentation, and governance efforts to improve consistency and long-term usability of content assets. • Provide first-level troubleshooting support for business users, identify root causes of system or workflow issues, and engage technical teams for deeper resolution when required. • Create and maintain process documentation, workflow diagrams, and related reference materials that help technical and non-technical stakeholders stay aligned. • Contribute to ongoing improvements that reduce operational inefficiencies, strengthen content management practices, and support steady release progress.
2026-05-18T00:00:00Z

Benefits Customer Service Representative

New York, NY
onsite
Temporary / Contract
25 - 27 USD / Hourly
We are looking for a Benefits Customer Service Representative to support employee and participant benefit programs for a respected non-profit organization in New York, New York. This Long-term Contract position focuses on delivering clear guidance on health and retirement benefits, helping participants understand coverage options, and ensuring enrollment materials and payments are handled accurately. The ideal candidate brings strong knowledge of benefits administration, excellent communication skills, and the ability to work closely with vendors, agencies, and beneficiaries. Responsibilities:• Guide participants through medical, dental, and vision eligibility details by reviewing coverage rules, confirming status, and answering benefit-related questions.• Receive and track premium payments and enrollment documentation needed to activate or update dependent and other benefit elections.• Assemble and distribute enrollment materials for individuals who become newly eligible for benefit programs.• Explain continuation coverage and post-employment health benefit choices so participants can make informed decisions about ongoing coverage.• Respond to questions involving healthcare, dental, vision, and prescription plans while providing timely and accurate benefit information.• Coordinate with insurance carriers and other benefit vendors to resolve eligibility issues, clarify coverage details, and research claim-related concerns.• Communicate with state agencies regarding programs tied to subsidized health premium assistance and related participant matters.• Provide support on 401(k) plan topics, including explaining available benefits and assisting participants with general retirement plan questions.• Prepare retirement plan documentation for rollovers and distributions, and process withdrawal requests in accordance with plan procedures.• Inform beneficiaries about available death benefit options and assist with the related communication process.
2026-06-03T00:00:00Z

Accounting Customer Service

Homewood, AL
onsite
Temporary to Hire
21 - 22 USD / Hourly
We are looking for a detail-oriented Accounting Customer Service specialist to join a fully remote team supporting commercial insurance operations in Birmingham, Alabama. This contract to possible permanent opportunity is ideal for someone who can combine strong customer support abilities with practical accounting knowledge in a fast-paced, high-volume setting. The person in this role will help resolve payment-related questions, support accounts payable and accounts receivable activities, and work closely with internal teams to keep financial inquiries moving efficiently. This position offers a hybrid schedule with two days in the office. Responsibilities:• Respond to inbound customer and internal inquiries related to accounting matters, providing timely and effective support.• Assist with accounts payable and accounts receivable questions by researching account activity and clarifying payment or billing issues.• Review invoices, gather needed documentation, and help address discrepancies to support accurate processing.• Manage a high volume of requests while maintaining accuracy, organization, and strong follow-through.• Use accounting and ticketing systems to document issues, track open items, and update records as needed.• Access spreadsheets and system data to locate financial information and support resolution of customer concerns.• Communicate clearly in writing and by phone with stakeholders regarding invoice status, account questions, and related next steps.• Support evolving accounting operations by taking on additional administrative and financial service tasks as business needs change.
2026-06-01T00:00:00Z

Call Center Agent

Mechanicsburg, PA
onsite
Temporary / Contract
20 - 23 USD / Hourly
Are you confident on the phone and energized by connecting with new people? We’re looking for a call center agent who thrives in a fast-paced environment and enjoys cold calling, outreach, and building new business connections. What You’ll Be Doing:<ul><li>Make high-volume outbound calls to prospective clients and customers</li><li>Engage in cold calling and telemarketing efforts to generate interest and leads</li><li>Follow call scripts while also building genuine, personable conversations</li><li>Maintain accurate call notes and track activity in systems</li><li>Handle objections confidently and turn conversations into opportunities</li></ul>
2026-05-18T00:00:00Z

Customer Exchange Representative

Brick, NJ
onsite
Permanent / Full Time
55000 - 75000 USD / Yearly
Benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li><li>paid holidays</li></ul>Responsibilities:<ul><li>Coordinate all phases of complex financial transactions from initiation through completion</li><li>Serve as the primary point of contact for clients, ensuring a high level of service and responsiveness throughout the process</li><li>Manage client accounts, including tracking timelines, overseeing fund transfers, and coordinating with third parties</li><li>Maintain accurate records and ensure all activities meet compliance and regulatory requirements</li></ul>
2026-05-12T00:00:00Z

Customer Service Representative 2

Stuart, FL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a Customer Service Representative 2 to support order management activities for a Contract position based in Stuart, Florida. This role focuses on delivering responsive service, maintaining accurate order records, and coordinating with internal partners to keep customer requests moving efficiently. The ideal candidate brings experience in a manufacturing environment and is comfortable working within ERP platforms to manage orders, returns, and related service issues. Responsibilities:• Enter customer orders into ERP systems with close attention to accuracy, completeness, and required documentation.• Review incoming orders for discrepancies and resolve exceptions involving pricing, quantities, and other transaction details.• Track order progress from entry through fulfillment and provide timely updates on status, changes, and delivery-related concerns.• Address customer questions and service issues involving returns, exchanges, cancellations, credits, and purchase order revisions.• Maintain organized records for order confirmations, purchase orders, and other supporting documents tied to customer transactions.• Partner with sales, logistics, finance, and production teams to coordinate smooth processing and support on-time execution.• Escalate and follow through on complex order challenges to ensure prompt resolution and a positive customer experience.• Learn and utilize assigned order management systems, beginning with Syteline training and expanding to Oracle as needed.• Contribute to a team-focused environment by providing dependable service and consistent follow-up on open items.
2026-06-02T00:00:00Z

Customer Service Representative 2

Menomonee Falls, WI
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a contract Customer Service Representative 2 to support order management activities for a fast-paced team in Menomonee Falls, Wisconsin. This role focuses on delivering responsive customer support, maintaining accurate order records, and coordinating with internal partners to keep orders moving efficiently. The ideal candidate brings prior experience in manufacturing-based customer service or order management and is comfortable learning and working across ERP platforms. Responsibilities:• Process customer orders with a high degree of accuracy, ensuring all information is complete and properly entered into company systems.• Review incoming orders for discrepancies and resolve issues involving pricing, documentation, or order details before release.• Respond to customer questions and concerns related to order status, returns, exchanges, cancellations, and updates in a timely manner.• Maintain organized records for purchase orders, confirmations, revisions, credits, and other order-related documentation.• Monitor order activity from entry through fulfillment and provide clear status updates to customers and internal stakeholders.• Partner with sales, logistics, finance, and production teams to support smooth order flow and effective issue resolution.• Learn and use ERP tools, including initial training in Syteline followed by Oracle, to manage daily order processing tasks.• Contribute to a high-service team environment by communicating professionally and taking ownership of assigned work.
2026-06-02T00:00:00Z

Customer Service Representative 2

Lowell, MI
onsite
Temporary / Contract
14 - 16 USD / Hourly
We are looking for a detail-oriented Customer Service Representative 2 to support order management activities for a manufacturing-focused team. This is a Contract position that requires strong customer support skills, accuracy in order entry, and the ability to coordinate effectively with internal partners. The ideal candidate brings prior experience working with ERP platforms in a production or manufacturing environment and can manage customer requests, order changes, and issue resolution effectively. Responsibilities: • Enter customer orders into ERP systems with a high degree of accuracy and confirm that all order information is complete before processing. • Review incoming orders for discrepancies, resolve exceptions related to pricing or order details, and follow through to completion. • Respond to customer questions and concerns regarding order status, returns, exchanges, cancellations, and revisions in a timely manner. • Track orders throughout the fulfillment cycle and maintain up-to-date documentation for purchase orders, confirmations, and related records. • Coordinate with sales, logistics, finance, and other internal teams to support efficient order flow and consistent customer communication. • Monitor credits, cancellations, and order adjustments while ensuring updates are properly recorded in the system. • Provide attentive inbound customer support and help maintain a high standard of service across all interactions. • Learn and use assigned ERP tools, including initial training in Syteline followed by Oracle, to support daily order management tasks.
2026-05-27T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary to Hire
18 - 20 USD / Hourly
We are looking for a customer-focused Call Center Representative to support a fast-paced service team. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing multiple tasks at once, and delivering a detail-oriented experience on every call. The person in this role will respond to incoming inquiries, document interactions accurately, and work closely with internal teams to resolve issues efficiently. Responsibilities: • Respond to a large volume of inbound customer calls with patience and a service-oriented approach. • Address questions, explain services or products clearly, and guide customers toward effective resolutions. • Navigate several computer platforms at once to locate account details and provide accurate information during each interaction. • Record call details thoroughly and maintain up-to-date customer information within internal systems. • Handle concerns with empathy and sound judgment while working to create a positive customer experience. • Partner with colleagues and cross-functional teams to escalate and resolve more complex service matters. • Consistently meet established performance goals related to quality, productivity, and customer satisfaction. • Maintain current knowledge of company procedures, service offerings, and relevant industry updates.
2026-05-28T00:00:00Z

Call Center Representative

Newark, DE
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are seeking a customer-focused and professional Call Center Representative to handle inbound and outbound calls, assist customers with questions or concerns, and provide accurate information about products, services, or accounts. The ideal candidate has strong communication skills, patience, and the ability to resolve issues efficiently while delivering excellent customer service. Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a timely and professional manner</li><li>Make outbound calls for follow-up, customer support, appointment reminders, or service updates as needed</li><li>Resolve customer issues, complaints, and requests with accuracy and empathy</li><li>Provide information about products, services, billing, orders, or account status</li><li>Document customer interactions, transactions, and resolutions in the appropriate system</li><li>Escalate complex issues to supervisors or other departments when necessary</li><li>Meet performance goals related to call quality, productivity, attendance, and customer satisfaction</li><li>Maintain up-to-date knowledge of company policies, procedures, and offerings</li><li>Support customers through multiple communication channels, such as phone, email, or chat, if required</li><li>Follow compliance, privacy, and confidentiality standards in all customer interactions</li></ul>
2026-05-18T00:00:00Z

Call Center Representative

Irvine, CA
onsite
Temporary / Contract
21 - 22 USD / Hourly
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality. Responsibilities: • Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences. • Provide timely feedback and coaching to improve team performance in sales and service. • Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions. • Partner with leadership to identify key training areas and implement improvement strategies. • Analyze performance metrics and trends, delivering actionable insights to management. • Cultivate a positive team environment that encourages growth and motivation. • Ensure adherence to organizational standards and customer service best practices. • Stay updated on industry trends and apply them to enhance training processes. • Collaborate with cross-functional teams to optimize customer service operations.
2026-06-01T00:00:00Z

Call Center Representative

Holyoke, MA
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
Our client in Holyoke, Massachusetts is seeking a Call Center Specialist for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, a positive attitude, and the ability to manage a high volume of calls while delivering excellent service.The Call Center Specialist will serve as a key point of contact for customers, assisting with inquiries, resolving issues, and ensuring a professional and efficient customer experience.Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a timely and professional manner</li><li>Provide accurate information regarding products, services, accounts, or processes</li><li>Resolve customer concerns and escalate more complex issues as needed</li><li>Document customer interactions, updates, and outcomes in internal systems</li><li>Maintain a high level of professionalism and empathy in all communications</li><li>Meet performance metrics related to call volume, response time, and service quality</li><li>Collaborate with internal departments to support customer needs and resolve issues efficiently</li></ul>
2026-06-02T00:00:00Z

Call Center Representative

Minneapolis, MN
onsite
Temporary / Contract
17 - 19 USD / Hourly
Position OverviewWe are seeking a customer-focused and dependable Call Center Representative to manage inbound and outbound calls, assist customers with questions and concerns, and deliver a high level of service. The ideal candidate is a strong communicator who can multitask, resolve issues efficiently, and maintain professionalism in a fast-paced environment. Key Responsibilities<ul><li>Answer inbound calls and respond to customer inquiries in a professional and timely manner</li><li>Make outbound calls as needed for follow-up, scheduling, or customer support</li><li>Provide information about products, services, policies, or account status</li><li>Resolve customer concerns and escalate complex issues when appropriate</li><li>Document customer interactions accurately in internal systems</li><li>Maintain a high level of customer service and professionalism on every call</li><li>Meet productivity, quality, and call-handling goals</li><li>Collaborate with team members and supervisors to improve service outcomes</li><li>Perform data entry and other administrative support tasks as needed</li></ul>
2026-05-26T00:00:00Z

Call Center Specialist

Union, NJ
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Call Center Specialist to join a busy customer support team in Union, New Jersey. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and can manage a high volume of inbound inquiries with accuracy and care. In this role, you will support customers, field technicians, and internal teams while helping keep service operations organized and responsive. Responsibilities: • Respond to a high daily volume of inbound calls from customers and service technicians, delivering timely and detail-focused assistance. • Document service requests thoroughly by creating work orders and entering complete, accurate details into company systems. • Finalize completed jobs by reviewing and closing work orders while maintaining strong attention to detail. • Distribute service assignments to technicians each day after schedules have been confirmed by dispatch. • Adjust technician workloads by removing, reassigning, or rescheduling service calls when priorities change. • Review equipment and service history to gather background information that supports troubleshooting and issue resolution. • Coordinate with field technicians to provide updates, answer questions, and help resolve service concerns remotely. • Work closely with sales and installation teams to address service-related matters and maintain clear communication across departments. • Process customer refunds through approved payment platforms in accordance with company procedures.
2026-05-29T00:00:00Z

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