<p><strong>Recruiting Manager</strong></p><p> </p><p> Join one of <em>Fortune’s “World’s Most Admired Companies”</em> and take your career to the next level with <strong>Robert Half Finance & Accounting</strong> – a global leader in specialized talent solutions.</p><p><br></p><p>We’re looking for a driven, results-oriented professional with a background in finance or accounting to join our team as a <strong>Recruiting Manager</strong>. In this hybrid role, you’ll split your time between <strong>business development</strong> and <strong>talent recruitment</strong>, building strong client relationships and matching top finance and accounting professionals with full-time roles at leading companies.</p><p> </p><p><strong> What You’ll Do:</strong></p><ul><li>Develop and grow a client base through outreach, networking, and in-person meetings</li><li>Introduce our services to prospective clients and expand existing relationships</li><li>Source, interview, and place skilled accounting and finance professionals in full-time positions</li><li>Provide exceptional service to both clients and candidates</li><li>Offer consistent communication and career guidance to candidates</li><li>Participate in local finance/accounting associations and events to build your network</li></ul><p><strong>Why Robert Half?</strong></p><ul><li><strong>A Global Leader:</strong> Over 75 years of excellence and industry recognition</li><li><strong>Performance = Reward:</strong> Base salary + monthly performance bonuses</li><li><strong>Career Growth:</strong> 300+ offices worldwide with opportunities for advancement</li><li><strong>Unmatched Support:</strong> World-class training and innovative tools to set you up for success</li><li><strong>Award-Winning Culture:</strong> Consistently ranked among the best places to work</li></ul><p><strong>Ready to learn more?</strong> Contact Kevin Sweet directly at <strong>682-499-1182</strong> to chat confidentially. You can also email me at [email protected] or message me on LinkedIn. Bing or Google search ("Kevin Sweet" AND "Robert Half Finance and Accounting")</p><p><br></p><p> </p>
<p>Are you a warm, personable, and organized professional with excellent interpersonal skills? Our client is looking for a <strong>Receptionist</strong> to be the welcoming face of their organization. In this role, you will be the first point of contact for visitors and clients, delivering exceptional service while managing key front desk responsibilities.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors and clients, ensuring a positive and professional first impression </li><li>Answer and direct phone calls using a multi-line phone system with professionalism and accuracy </li><li>Manage daily office operations, including sorting and distributing mail, managing incoming/outgoing packages, and maintaining the reception area </li><li>Schedule appointments, manage conference room bookings, and support administrative staff as needed </li><li>Respond to general inquiries via phone, email, and in-person communication.</li><li>Maintain confidentiality while managing sensitive documents and information.</li><li>Assist with occasional clerical tasks such as data entry or document preparation.</li></ul><p><br></p>
<p>Our client is seeking a proactive and detail-oriented Customer Success Specialist to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to hire, fully remote (candidate has to be local to Pittsburgh as hiring manager. resides in Pittsburgh.) Pay is $23-$25, depending on experience.</p><p><br></p><p>Key Responsibilities:</p><p>• Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues.</p><p>• Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction.</p><p>• Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise.</p><p>• Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships.</p><p>• Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights.</p><p><br></p><p><br></p>
<p>A prestigious financial services firm in Honolulu, Hawaii, is looking for a polished and detail-oriented <strong>Receptionist</strong> to support daily office operations and provide a positive first impression for clients. The ideal candidate will possess strong administrative skills, a professional demeanor, and excellent organizational abilities. As the face of the firm, you will ensure the front office operates smoothly while assisting with clerical tasks and client interactions. To apply for this role, please call us at 808-531-0800. This is a <strong>fully on-site</strong> position located at the company’s Honolulu office. Candidates must currently reside in <strong>Hawaii</strong> and be prepared to attend <strong>in-person interviews</strong> during the hiring process.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Client Interaction:</strong> Greet and welcome clients in person and over the phone, ensuring they are directed to the appropriate department or team member.</li><li><strong>Call Management:</strong> Answer and screen all incoming calls, routing them efficiently while providing accurate information to clients.</li><li><strong>Calendar Coordination:</strong> Schedule and confirm client meetings, reserving conference rooms and ensuring they are prepared for use.</li><li><strong>Mail Processing:</strong> Receive, sort, and distribute incoming and outgoing mail, packages, and important documents.</li><li><strong>Administrative Support:</strong> Perform clerical tasks such as data entry, filing, copying, and preparing reports. Assist with maintaining client files and administrative records.</li><li><strong>Office Organization:</strong> Monitor front desk supplies and office inventory, place orders as necessary, and maintain cleanliness and order in the reception area.</li><li><strong>Travel Coordination:</strong> Assist with travel arrangements for executives and team members, including booking flights, hotels, and transportation.</li><li><strong>Confidentiality:</strong> Maintain discretion while handling sensitive and confidential client or company information in compliance with industry standards.</li></ul><p><br></p>
We are looking for an experienced Service Specialist to join our team in Chicago, Illinois. This long-term contract position involves providing comprehensive post-implementation support to clients, ensuring their needs are addressed efficiently and improving overall satisfaction. The ideal candidate will excel at building strong relationships with stakeholders, managing administrative tasks, and delivering exceptional service.<br><br>Responsibilities:<br>• Offer prompt and detail-oriented support to clients, addressing inquiries and resolving issues to enhance client satisfaction.<br>• Maintain accurate and up-to-date customer records by updating administrative systems and documenting policyholder interactions.<br>• Develop trust-based relationships with internal teams, employer groups, and external stakeholders to foster collaboration.<br>• Execute administrative tasks effectively, including premium billing and account updates, ensuring compliance with company policies.<br>• Meet or exceed departmental standards for quality, customer satisfaction, and key performance indicators (KPIs).<br>• Identify and address issues proactively, implementing remediation strategies and escalating concerns when necessary.<br>• Utilize critical thinking and problem-solving skills to manage diverse client needs and deliver tailored solutions.<br>• Collaborate with cross-functional teams to ensure seamless service delivery and support sales efforts.<br>• Apply project management principles to organize and prioritize work across multiple functions.<br>• Perform additional duties as assigned to support organizational goals.
<p>The <strong>Client Experience Associate</strong> is a critical role responsible for delivering exceptional, real-time support to Old Republic’s clients by resolving inquiries efficiently and ensuring client satisfaction. This position requires a detail oriented who can manage communications effectively across various channels while adhering to service level agreements. This role will be hybrid/remote once hired as a permanent employee. </p><p><br></p><p><strong>Key Responsibilities:</strong> </p><p><br></p><p>Serve as the primary point of contact for client inquiries via email, phone, and shared communication tools. Monitor and manage shared email folders, responding promptly to inquiries and collaborating with other operational units for resolution. Track and document client inquiries using standardized codes and notations within internal systems to report on inquiry trends. Handle operational functions such as order entry, scheduling requests, file cancellations, CPL submissions, and transactional certificates. Manage a task queue to ensure timely inquiry resolutions, meeting or exceeding SLAs and established turn times. Proactively review reports for scorecarding, service level checks, and client communications. Maintain consistent attendance, including participating in mandatory compliance training sessions and after-hours company events when required. Communicate professionally and collaborate effectively with management, colleagues, vendors, and clients through various mediums (in-person, email, phone, video conferencing). Uphold company policies and demonstrate responsiveness, flexibility, and professionalism in all interactions. Perform other duties and responsibilities as assigned. Qualifications: Ability to work permanent, Monday through Friday, with potential for overtime as requested by management. Dependable, punctual, and capable of engaging in tasks that may require physical presence in the office or attendance at external events. Strong organizational skills, attention to detail, and a customer-focused attitude. Demonstrated ability to handle inquiries with courtesy, professionalism, and proactive follow-up. Ideal Candidate Attributes: A collaborative and adaptable team player who can accept constructive feedback and direction. Proficiency in task management systems, communication channels, and relevant technologies. Knowledge of pertinent operational processes and regulatory requirements is preferred.</p>
Robert Half has an excellent career opportunity for an articulate, highly skilled Human Resources Assistant supporting a client-based Ann Arbor MI in the Hospitality industry. This position is based in a dynamic and fast-paced environment. All candidates will be required to take a typing test. Must be able to work 8:30am - 5:30pm. This role is mainly on-site Monday-Thursday and will be remote on Fridays. Pay up to $21/hr. <br><br>Summary: This position is responsible for supporting all team members regarding general Human Resources and Payroll inquiries via telephone, chat, and email. This position will take necessary investigative measures to assist the caller in resolving the issue. This position requires strong communication skills, the ability to adhere to company policy and procedures, and the ability to multi-task.<br><br>RESPONSIBILITIES AND DUTIES as the Human Resources Assistant:<br><br>Act as first point of telephone and email contact for all 14,000+ corporate team members regarding general Human Resources and Payroll inquiries.<br>• Answer incoming calls from all team members within agreed SLA.<br>• Respond and resolve e-mails within written SLA. Triage the incoming e-mails between Level 1, Level 2, Benefits, and Payroll.<br>• Document each call and e-mail into call tracking software, by subject, call type, and priority.<br>• Answer inquiries and troubleshoots cases based on department SOPs and legal guidelines.<br>• Use Peoplesoft, Pulse, and ServiceNow resources to investigate the situation based on details provided by the team member and within our systems of record.<br>• If a case cannot be resolved at first point of contact, make an assignment for the correct department and escalate, or provide the caller with the correct contact information to assist in resolving their inquiry.<br>Enter employee data into Pulse (Store POS system and employee record database)<br>• Manage alert for employee data entry transactions in Pulse. Complete necessary updates to Pulse based on priority assigned.<br>• Escalate unverified Pulse issues to Level 2.<br><br>Process Leave of Absence cases<br>• Create tickets from enquiries or form completions within Service Now for the LOA specialist to process<br>• Send out packets and leave updates to team members and HRBPs<br>• Provide updates, benefits information, and contact information to team members on a leave of absence, when needed.<br><br>Improving existing processes<br>• Actively giving feedback on creating or improving current processes.<br>• Documenting processes that can be improved on.<br><br>Complete ad-hoc projects<br>• Participate in HR initiatives on a project basis<br>• Review project work with HR-Operations Management and identify efficiencies learned<br>• Communicate progress on project work to HR-Operations Management<br><br>QUALIFICATIONS<br>• Associate degree or equivalent work experience.<br>• 2+ years support HR in some capacity is a must<br>• Excellent phone communication skills<br>• Solid written communication skills<br>• Must have a strong customer service focus<br>• Attention to detail<br>• Bilingual in English/Spanish preferred<br>• Knowledge of human resources and/or payroll processes is a plus
<p>We are looking for an organized and detail-oriented Receptionist to join our client's growing team in Woodbury, Minnesota. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and efficient office environment. This position also involves providing administrative support and assisting with office management tasks to keep operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients, ensuring a friendly and efficient front desk experience.</p><p>• Provide administrative support to the team, including scheduling appointments, managing correspondence, and coordinating meetings.</p><p>• Handle incoming and outgoing mail, deliveries, and packages with accuracy and efficiency.</p><p>• Maintain and organize office and client files in both electronic and physical formats.</p><p>• Perform data entry tasks to ensure accurate record-keeping and information management.</p><p>• Manage office supplies by placing orders and coordinating with vendors as needed.</p><p>• Utilize Microsoft Word and Outlook for correspondence, scheduling, and file organization.</p><p>• Deliver excellent customer service by addressing inquiries and supporting colleagues, clients, and guests.</p><p>• Foster a welcoming and efficient office atmosphere through proactive engagement and support.</p>
<p>About the Company</p><p>Our client, a respected wealth management company, is seeking a professional and reliable Part-Time Front Desk Receptionist to support their office operations. This role is ideal for someone with excellent communication skills and a polished, client-facing demeanor who enjoys creating a welcoming experience while managing front desk responsibilities.</p><p>Key Responsibilities</p><ul><li><strong>Reception & Client Service:</strong> Greet clients and visitors warmly, ensuring a professional and welcoming experience.</li><li><strong>Call Management:</strong> Answer, screen, and direct phone calls in a courteous and efficient manner.</li><li><strong>Scheduling Support:</strong> Assist with coordinating client appointments and managing conference room bookings.</li><li><strong>Administrative Tasks:</strong> Handle incoming/outgoing mail, prepare basic correspondence, and support office staff with light administrative duties.</li><li><strong>Office Organization:</strong> Maintain a tidy and professional reception area and order office supplies as needed.</li><li><strong>Confidentiality:</strong> Handle sensitive information with discretion in accordance with company and industry standards.</li></ul><p><br></p>
<p>Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing industry. The ideal candidate is passionate about building solid client-customer relationships and strives to always help others. As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary focus will be to assist customers with inquiries, provide information about the available products/services, and resolve issues to ensure a positive customer experience. Them team is the heartbeat of the company's success, and we are seeking a motivated Customer Service Representative to contribute to their commitment to customer satisfaction. Please call 818-703-8818 to inquire more today.</p><p></p><p>Some responsibilities include:</p><ul><li>Receiving and placing telephone calls</li><li>Performs full service banking transactions in compliance with legal requirements and bank policies and procedures</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Performs functions including handling cash and other daily transactions.</li><li>Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns</li><li>Maintains currency and coin under prescribed limits</li><li>Adheres to bank security policies and maintains confidentiality of bank records and client information</li></ul><p><br></p>
<p>Are you an excellent communicator with a drive to help others and solve problems? We are partnering with John Deere Financial in Johnston, Iowa to find their next Customer Account Specialist! You will be part of a team that helps customers find solutions while building long-term relationships. This opportunity perfect for strong communicators who are eager to learn and grow in a professional environment!</p><p><br></p><p>Reach out to our team at (563) 359-3995 for more information - Christin, Erin, and Lydia are great points of contact!</p><p><br></p><p>Position Details:</p><p>Location: Onsite – Johnston, IA</p><p>Schedule: Shifts scheduled between 6:55 AM – 6:05 PM to cover operating hours (7:00 AM – 6:00 PM)</p><p>Duration: 1-year contract with the potential for extension</p><p>Visa Sponsorship: Not available now or in the future</p><p><br></p><p>What You’ll Do:</p><p>As a Customer Account Specialist, you’ll support customers with delinquent accounts by identifying issues, educating them on solutions, and guiding them toward resolution—all while maintaining positive relationships.</p><p><br></p><p>Key Responsibilities:</p><p>- Communicate with customers via phone to resolve overdue accounts</p><p>- Negotiate payment plans within established policies</p><p>- Review account and payment history</p><p>- Update and verify customer information</p><p>- Assist with misapplied payments and escalate issues as needed</p><p>- Ensure compliance with federal/state regulations and company policies</p>
<p>Our client in Warrendale, PA is looking for a Customer Service/Inside Sales Representative to join their growing team. In this role, you will be responsible for building and maintaining customer relationships while driving sales growth through proactive customer engagement and expert product knowledge. It is fully onsite and a contract to hire, depending on experience, pay ranges from $22-$24. Hours are Monday through Thursday, 8:30 AM to 5:00 PM & Friday 7:30 AM to 4:00 PM. Background check and clearances required.</p><p><br></p><p>Key Responsibilities</p><p>* Handle incoming customer inquiries via phone and email, providing detailed product information, quotes, and order processing while maintaining our high standard of customer service excellence</p><p>* Develop and maintain strong relationships with existing customers while identifying new sales opportunities within assigned accounts</p><p>* Work closely with customers and our outside sale team to understand their safety equipment needs and recommend appropriate solutions from our product line</p><p>* Process orders accurately and efficiently while monitoring order status through delivery</p><p>* Collaborate with our warehouse team to ensure timely order fulfillment and resolve any shipping or delivery issues</p><p>* Partner with outside sales representatives to support customer needs, coordinate site visits, and ensure seamless customer service between field and inside sales teams</p><p>* Support outside sales team by providing product information, pricing updates, and inventory availability</p><p>* Maintain detailed customer records and update account information in our CRM system</p><p>* Stay current on industry safety regulations, product specifications, and new safety equipment innovations</p><p>* Assist in inventory management and product restocking recommendations</p><p><br></p><p><br></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Cottage Grove, Minnesota. This Contract-to-permanent position offers an excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role is designed to include hands-on training and gradual integration into advanced responsibilities.<br><br>Responsibilities:<br>• Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency.<br>• Create, document, and close service requests while ensuring accuracy and timeliness.<br>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns.<br>• Schedule technician appointments and conduct virtual assessments to streamline service delivery.<br>• Adhere to quoting protocols and compliance guidelines to maintain service standards.<br>• Collaborate with team members to promote productivity, engagement, and cross-functional support.<br>• Log and document customer interactions to ensure comprehensive service records.<br>• Maintain awareness of service dashboards and cycle times to optimize efficiency.<br>• Participate in quality assurance processes and skill development opportunities to enhance capabilities.
Are you a paid media expert with agency experience, ready to make an impact? Robert Half is actively seeking paid media professionals with a strong agency background to join a variety of contract and permanent opportunities. If you’re passionate about driving results through strategic paid campaigns, let’s chat! <br> What You’ll Be Doing: Developing and executing paid media strategies across platforms like Google Ads, Facebook, LinkedIn, and more. Managing multi-channel campaigns for clients, optimizing for maximum ROI through data-driven insights. Conducting in-depth analysis of campaign performance, adjusting strategies to improve performance and meet KPIs. Collaborating with cross-functional teams (creative, account management, etc.) to ensure campaigns align with client goals and branding. Overseeing budget allocation, bid strategies, and ad creative to ensure campaigns are efficient and effective. Staying on top of industry trends, new platforms, and best practices to keep campaigns cutting-edge.
<p>Are you a people-person who loves solving problems and making someone’s day a little easier? We’re looking for a <strong>Customer Service Representative</strong> to join our team and be the friendly voice that supports our customers every step of the way.</p><p>What You’ll Do:</p><ul><li>Serve as the first point of contact for customers via phone, email, or chat.</li><li>Listen, problem-solve, and provide clear solutions with a positive attitude.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to resolve customer concerns quickly.</li><li>Go the extra mile to ensure every customer feels valued and supported.</li></ul><p><br></p>
<ul><li>Respond promptly to customer inquiries via phone, email, chat, or in-person interactions.</li><li>Provide accurate information regarding products, services, policies, and procedures. </li><li>Handle complaints, troubleshoot issues, and follow up to ensure resolution.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor, as needed.</li><li>Maintain detailed records of customer interactions, transactions, and feedback in the company database.</li><li>Work effectively with internal teams, such as sales, technical support, and operations, to deliver seamless service. </li></ul>
We are looking for a dedicated and bilingual Spanish/English Customer Service Worksite Representative to join our dynamic team in Chicago, Illinois. This is a long-term contract position requiring strong communication skills and the ability to provide exceptional service to policyholders. As part of a growing organization with over 100 years of success in the insurance industry, you will play a vital role in ensuring customer satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Assist policyholders by providing accurate information about insurance products and policy statuses.<br>• Respond to inquiries regarding claims services and intake-related issues with professionalism and empathy.<br>• Perform basic technical troubleshooting to support customers with self-service tools.<br>• Facilitate transfers to the sales team to drive revenue growth.<br>• Handle claim intake processes effectively and in accordance with company standards.<br>• Consistently meet or exceed departmental performance metrics, including quality, average handle time, and other KPIs.<br>• Participate in training and mentorship programs to support representatives in entry-level roles.<br>• Collaborate with leadership to identify and support process improvements.<br>• Represent the organization's values, such as empathy, problem-solving, and ownership, during customer interactions.<br>• Adapt to various shifts within operational hours as required.
We are looking for a detail-oriented and proactive Collections Specialist to join our services team in Minneapolis, Minnesota. This role is centered on delivering exceptional client service while managing financial processes and ensuring the efficient handling of accounts receivable. The ideal candidate will thrive in a collaborative environment and possess strong organizational and analytical skills.<br><br>Responsibilities:<br>• Conduct credit evaluations for new client intake and secure approval for credit relationships.<br>• Develop and implement monitoring systems and generate detailed reports for accounts receivable and client financial data.<br>• Collaborate with attorneys to assess accounts receivable and establish tailored action plans for each client.<br>• Document collection efforts and follow-up activities in the firm's accounting system.<br>• Process discounted accounts receivable transactions in compliance with established policies.<br>• Prepare and distribute monthly accounts receivable statements and client communication regarding collections.<br>• Provide regular updates on financial statuses to office leadership and partners.<br>• Investigate unallocated credits or payments and coordinate resolutions for accurate account reconciliation.<br>• Manage routine reviews and resolutions of dormant trust accounts to ensure compliance.<br>• Process client refunds by preparing necessary approvals and submitting them to accounts payable.
<p><strong>Job Title: Front Desk Representative (Contract)</strong></p><p><strong>Location: Iowa City, Iowa</strong></p><p><strong>Description:</strong></p><p>We are seeking a friendly and organized Front Desk Representative to join our client's team on a <strong>short-term contract</strong> basis. Acting as the "Director of First Impressions," the ideal candidate will play a pivotal role in creating a welcoming environment for visitors, handling phone calls, and assisting with various clerical tasks. If you have excellent communication and organizational skills, this is an excellent opportunity to showcase your talents while contributing to the success of a dynamic company in Iowa City.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist clients and visitors with a friendly and professional demeanor, ensuring a seamless first impression.</li><li>Answer incoming phone calls promptly, routing them to the appropriate departments or providing accurate information as needed.</li><li>Manage daily administrative tasks, such as data entry, filing, scanning documents, and organizing office materials.</li><li>Assist with scheduling appointments, managing calendars, and coordinating meetings.</li><li>Maintain a clean and organized front desk and reception area.</li><li>Provide high-quality customer service to internal staff and external stakeholders.</li><li>Support additional clerical tasks and special projects as requested.</li></ul><p><br></p>
<p>Robert Half is seeking a Customer Service Representative to support our client’s daily operations. The ideal candidate will be highly organized, detail-oriented, and able to manage multiple customer interactions efficiently while providing excellent support to the team.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Handle incoming calls, emails, and in-person inquiries with professionalism and courtesy</li><li>Assist customers with questions, concerns, and service requests</li><li>Perform general clerical duties including filing, data entry, and documentation</li><li>Process orders, returns, and account updates accurately</li><li>Maintain customer records and update databases</li><li>Collaborate with internal departments to resolve customer issues</li></ul><p><br></p>
Robert Half is seeking a skilled and adaptable Desktop Support Analyst for a contract position based in Chicago. In this role, you will provide exceptional IT support, ensuring end-users have seamless access to the technology and tools they need. The ideal candidate thrives in a fast-paced, high-performance environment, can handle ambiguity, and possesses the ability to troubleshoot complex technical issues independently. Experience in Investment/Asset Management or Real Estate organizations is strongly preferred. <br> Key Responsibilities: Manage incoming IT service requests via phone, email, chat, and ticketing systems. Address user inquiries regarding computer software and hardware. Troubleshoot and resolve complex incidents, including: Connectivity issues (e.g., Wi-Fi, LAN, cellular data, VPN, MDM, Citrix, VoIP, video conferencing). General productivity applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint, Teams, Adobe Acrobat). Hardware problems (e.g., laptops, tablets, and mobile devices on Android/iOS). Identify and address potential issues proactively to minimize high-impact incidents. Investigate and resolve issues through research, collaboration, and diagnostics. Partner with internal teams and vendor technical support to resolve escalated issues. Utilize training resources and standardized procedures to educate users on best practices for software and hardware usage. Document all activities, incidents, and resolutions thoroughly in a ticketing system. Set up, configure, and maintain technology for employee use (hardware and software). Assist in the prevention, detection, and response to cybersecurity incidents per defined plans. Provide general Service Desk support duties as required and participate in an on-call rotation for occasional after-hours support.
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Tustin, California. In this role, you will play a key part in managing accounts receivable and ensuring timely payments from clients. This position is ideal for someone with a strong background in collections and a proven ability to resolve billing issues efficiently.<br><br>Responsibilities:<br>• Conduct daily calls to clients to follow up on outstanding payments.<br>• Negotiate and establish payment arrangements with customers to address overdue accounts.<br>• Accurately post payments to the appropriate accounts and maintain up-to-date records.<br>• Investigate and resolve billing discrepancies to ensure account accuracy.<br>• Collaborate with internal teams to address and rectify account-related issues.<br>• Maintain detailed documentation of collection activities and communications.<br>• Monitor aging reports to prioritize collection efforts effectively.<br>• Ensure compliance with company policies and applicable regulations during collection processes.<br>• Provide exceptional customer service while maintaining a meticulous approach to sensitive financial matters.
We are looking for a dedicated Credit Clerk to join our team in Little Rock, Arkansas. In this Contract-to-permanent role, you will play a key part in managing billing operations, ensuring accuracy in invoicing, and supporting financial processes. This position is ideal for someone with strong organizational skills and a keen eye for detail.<br><br>Responsibilities:<br>• Prepare and mail invoices to clients in a timely and accurate manner.<br>• Collect and organize necessary documents for each client to facilitate billing processes.<br>• Provide assistance with invoice processing and reconciliation tasks.<br>• Process credit card transactions and ensure records are properly maintained.<br>• Perform data entry tasks efficiently, ensuring information is accurate and up-to-date.<br>• Utilize Microsoft Excel to manage and analyze billing data.<br>• Identify and resolve billing discrepancies using strong problem-solving skills.<br>• Collaborate with other departments to ensure smooth financial operations.<br>• Maintain confidentiality and security of financial information.
<p>We are looking for an organized and detail-oriented Member Services Coordinator to join our team in Edina, Minnesota. In this role, you will play a critical part in ensuring members have access to high-quality educational experiences that support their growth and licensure. This position also focuses on maintaining accurate member records and contributing to departmental success through administrative, data management tasks and membership inquiries.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate educational programs to ensure members meet licensure requirements and achieve success.</p><p>• Foster strong relationships with members by promoting the benefits and services of membership.</p><p>• Manage and maintain accurate member data to support organizational goals.</p><p>• Perform administrative duties, including preparation and follow-up for programming events.</p><p>• Handle membership data entry, reporting, and documentation with precision.</p><p>• Provide high level support to members, visitors, and guests </p><p>• Support the team in creating a collaborative and respectful work environment.</p><p>• Ensure adherence to organizational operating principles and practices.</p><p>• Utilize tools like Microsoft Excel to streamline reporting and data management processes.</p>
<p>Our client is looking for a dedicated Customer Experience Specialist to ensure that our clients and customers receive exceptional service and support throughout their journey with our organization. In this role, you will act as the voice of the customer, addressing their needs, resolving inquiries, and helping to improve overall satisfaction. You’ll work collaboratively across departments to enhance the customer experience while providing timely and efficient solutions. The ideal candidate has strong communication skills, a problem-solving mindset, and a passion for delivering excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a primary point of contact for customer inquiries, resolving issues in a timely and professional manner </li><li>Handle customer communication across various channels, including email, phone, and live chat, ensuring a consistent and positive experience.</li><li>Collaborate with cross-functional teams to address customer concerns, troubleshoot issues, and implement solutions.</li><li>Collect and analyze customer feedback to identify trends and opportunities for process improvement.</li><li>Assist in developing and implementing customer service policies and best practices to drive satisfaction.</li><li>Provide support and education to customers regarding product features, services, and best practices.</li><li>Foster relationships with customers by delivering personalized service and conveying empathy during interactions.</li></ul><p><br></p>
