<p>We are looking for a dedicated Customer Service Representative to join a team in the Wall, New Jersey area. In this contract role, you will play a vital part in ensuring smooth communication between our customers, sales teams, and operations. If you thrive in a dynamic environment and enjoy wearing multiple hats, this position offers an excellent opportunity to contribute to a growing organization.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with accuracy and efficiency, including extensive data entry and order tracking.</p><p>• Communicate with sales representatives to provide timely updates on product delivery timelines and supply chain status.</p><p>• Respond to customer inquiries via inbound and outbound calls, ensuring a high level of service and professionalism.</p><p>• Collaborate closely with sales and operations teams to address customer needs and resolve issues.</p><p>• Utilize logistics software, including training on NetSuite Softdeon, to manage order processing and tracking.</p><p>• Assist end users and direct customers, ensuring their product-related questions and concerns are resolved effectively.</p><p>• Maintain detailed records of customer interactions and order statuses for seamless communication.</p><p>• Proactively identify and ask the right questions to ensure clarity and efficiency in all customer interactions.</p><p>• Support ongoing improvements in customer service processes to enhance overall satisfaction.</p>
<p>80,000 - 85,000</p><p><br></p><p>Benefits:</p><ul><li>paid time off</li><li>health insurance</li></ul><p><br></p><p>Key Responsibilities:</p><ul><li>Oversee daily office operations, ensuring a well-organized and efficient work environment</li><li>Manage accounts payable/receivable, payroll, and expense tracking using QuickBooks</li><li>Support budgeting and financial reporting processes</li><li>Coordinate meetings, travel arrangements, and internal communications</li><li>Maintain office inventory and vendor relationships</li><li>Assist with onboarding new employees and maintaining HR records</li><li>Serve as a point of contact for internal staff and external clients</li></ul><p><br></p>
<ul><li><strong>Position: BILINGUAL Collections Specialist (Contract Role)</strong></li><li><strong>Location: </strong>1900 E. ELMS RD, SUITE 200, KILLEEN, Texas, 76542, United States</li><li><strong>TYPE: 100% ONSITE </strong></li><li><strong>Required Experience: 2-3 years</strong></li><li><strong>Hourly Pay: $20 - $22 per hour</strong></li><li><strong>REQUIREMENTS: MUST BE BILINGUAL in SPANISH and ENGLISH</strong> </li></ul><p>Job purpose</p><p>M-F 8:30-5:30</p><p> </p><p>Job Description:</p><p>• Minimize delinquent debt through appropriate telephone collection activities.</p><p>• Develop and improve customer relations and provide exceptional service to all customers both in person and over the phone.</p><p>• Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.</p><p>• Minimize delinquent debt by calling customers and collecting on past-due accounts.</p><p>• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy. (this would need a waiver to be signed for any candidate that was going to accept cash payments)</p><p>• Comply with all company policies and all State and Federal lending regulations; title recording and maintain report.</p><p>• Data entry of loan application and documents.</p><p>• Other duties as assigned by leadership, including filing, organizing, and other clerical work.</p><p> </p><p>Minimum Qualifications:</p><p>• Prior Collections Experience</p><p>• High School Diploma or Equivalent</p><p>• Prior customer service experience in either a sales/retail environment or cash management environment.</p><p>• Must pass a criminal background check.</p><p>• Cash handling; computer skills; customer service skills</p><p>• Call center experience</p><p>• Experience in a public-facing position.</p><p>• Experience in the consumer finance industry.</p><p> </p><p> </p>
We are looking for a meticulous Consumer Processor to join our team in Woodbridge, New Jersey. In this role, you will contribute to various administrative tasks and ensure the smooth processing of consumer applications. This is a long-term contract position offering an opportunity to work in a hybrid environment after completing initial training.<br><br>Responsibilities:<br>• Conduct thorough reviews of applications and credit reports to ensure accuracy and identify potential issues.<br>• Coordinate the ordering of appraisals, property searches, title policies, employment verifications, and tax transcripts.<br>• Establish and maintain effective relationships with mortgage representatives, branch staff, and department colleagues.<br>• Assist management with assigned tasks and special projects as needed.<br>• Utilize computer systems, including Encompass and Excel, to manage and track processing activities.<br>• Provide exceptional customer service and communication to ensure client satisfaction.<br>• Support team collaboration by sharing insights and assisting colleagues when required.<br>• Monitor and adhere to compliance standards and organizational guidelines throughout all processes.
<p>We are looking for a detail-oriented Senior Accountant to join our team in Bethlehem, Pennsylvania. In this role, you will contribute significantly to maintaining accurate financial records and supporting month-end close processes. Your expertise will help drive efficient financial reporting and ensure compliance with industry standards.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Manage month-end close processes, ensuring timely and accurate completion of financial statements.</p><p>• Prepare and post journal entries, maintaining the integrity of the general ledger.</p><p>• Perform account reconciliations and resolve discrepancies to ensure accuracy.</p><p>• Conduct bank reconciliations, ensuring all transactions are properly accounted for.</p><p>• Assist in preparing financial reports and analyses to support business decisions.</p><p>• Utilize and maintain accounting systems such as NetSuite or similar platforms.</p><p>• Collaborate with cross-functional teams to address financial inquiries and provide support.</p><p>• Ensure compliance with accounting standards and best practices.</p><p>• Leverage advanced Excel skills, including pivot tables and VLOOKUPs, for data analysis.</p><p>• Support audits and other financial reviews by providing documentation and detailed explanations.</p>
<p>We are looking for a dedicated Timekeeping Specialist to join our team in Charlotte, North Carolina. In this long-term contract role, you will play a critical part in ensuring the accuracy and compliance of payroll and timekeeping processes. This position requires a strong focus on customer service and an ability to navigate complex systems and policies effectively. This will be a contract role starting late September and running through end of January.</p><p><br></p><p>Responsibilities:</p><p>• Manage assigned tasks and inquiries, providing timely responses to employees, managers, HR teams, and external stakeholders while adhering to company policies.</p><p>• Reference knowledge articles and apply established procedures to address inquiries accurately and efficiently.</p><p>• Educate employees and managers on self-service tools and resources to enhance their understanding and resolve issues independently.</p><p>• Utilize various systems, including Workday and SharePoint, to gather information and respond appropriately within policy guidelines.</p><p>• Escalate complex situations that fall outside standard procedures to ensure effective resolution.</p><p>• Analyze employee feedback to identify opportunities for process improvements and enhance overall satisfaction.</p><p>• Ensure compliance with labor policies and federal and state wage and hour laws while performing calculations and data entry.</p><p>• Collaborate with team members to achieve consensus and support smooth workflow processes.</p><p>• Conduct audits and reviews to maintain accuracy and compliance in payroll and timekeeping functions.</p>
<p>We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this Contract to permanent position, you will play a pivotal role in ensuring exceptional service and support to our customers while representing our company values. This role provides an opportunity to showcase your problem-solving skills, technical product knowledge, and passion for customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company’s values and culture through clear, detail-oriented, and empathetic communication.</p><p>• Build and maintain strong relationships with customers, ensuring their needs are understood and met.</p><p>• Assist in promoting and selling products or services by recommending suitable options based on customer preferences.</p><p>• Accurately record customer information and inquiry details in company databases.</p><p>• Develop technical expertise about products to address and resolve customer issues effectively.</p><p>• Manage and resolve customer complaints with a calm, courteous, and solution-oriented approach.</p><p>• Participate in product and skill training sessions, passing required assessments to enhance service delivery.</p><p>• Share relevant feedback and observed customer trends with management to improve processes.</p><p>• Maintain consistent attendance and flexibility to work variable schedules, including occasional weekend shifts.</p>
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. This contract-to-permanent role is crucial to ensuring long-term customer satisfaction and success by delivering outstanding service and personalized experiences. The ideal candidate will excel in a fast-paced environment, consistently meeting high performance standards while advocating for customer needs.<br><br>Responsibilities:<br>• Serve as a proactive customer success advocate, addressing inquiries and concerns with urgency and professionalism.<br>• Make at least 85 customer calls daily to meet performance targets and enhance customer engagement.<br>• Personalize customer interactions to minimize effort and ensure a seamless experience.<br>• Analyze and resolve customer issues independently, offering timely and effective solutions.<br>• Troubleshoot technical challenges using self-help tools and resources.<br>• Maintain strong knowledge of company products and services to provide accurate and helpful guidance.<br>• Collaborate with cross-functional teams to achieve one-call resolutions for customer inquiries.<br>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel for efficient communication and data management.<br>• Deliver elite experiences to customers by consistently exceeding expectations.
<p>The <strong>Client Experience Associate</strong> is a critical role responsible for delivering exceptional, real-time support to Old Republic’s clients by resolving inquiries efficiently and ensuring client satisfaction. This position requires a detail oriented who can manage communications effectively across various channels while adhering to service level agreements. This role will be hybrid/remote once hired as a permanent employee. </p><p><br></p><p><strong>Key Responsibilities:</strong> </p><p><br></p><p>Serve as the primary point of contact for client inquiries via email, phone, and shared communication tools. Monitor and manage shared email folders, responding promptly to inquiries and collaborating with other operational units for resolution. Track and document client inquiries using standardized codes and notations within internal systems to report on inquiry trends. Handle operational functions such as order entry, scheduling requests, file cancellations, CPL submissions, and transactional certificates. Manage a task queue to ensure timely inquiry resolutions, meeting or exceeding SLAs and established turn times. Proactively review reports for scorecarding, service level checks, and client communications. Maintain consistent attendance, including participating in mandatory compliance training sessions and after-hours company events when required. Communicate professionally and collaborate effectively with management, colleagues, vendors, and clients through various mediums (in-person, email, phone, video conferencing). Uphold company policies and demonstrate responsiveness, flexibility, and professionalism in all interactions. Perform other duties and responsibilities as assigned. Qualifications: Ability to work permanent, Monday through Friday, with potential for overtime as requested by management. Dependable, punctual, and capable of engaging in tasks that may require physical presence in the office or attendance at external events. Strong organizational skills, attention to detail, and a customer-focused attitude. Demonstrated ability to handle inquiries with courtesy, professionalism, and proactive follow-up. Ideal Candidate Attributes: A collaborative and adaptable team player who can accept constructive feedback and direction. Proficiency in task management systems, communication channels, and relevant technologies. Knowledge of pertinent operational processes and regulatory requirements is preferred.</p>
<p>We are looking for a detail-oriented PART TIME HR/Payroll Specialist to join our team in Bethlehem, Pennsylvania. This Contract position offers an opportunity to work part-time, contributing to payroll and HR administration tasks in a dynamic environment. The ideal candidate will excel in managing payroll processes and supporting HR functions with accuracy and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Process full-cycle payroll for multi-state employees, ensuring compliance with federal, state, and local regulations.</p><p>• Handle payroll for over 500 employees, maintaining accuracy and resolving discrepancies promptly.</p><p>• Utilize payroll systems such as ADP Workforce Now to streamline operations and ensure timely payment.</p><p>• Collaborate with HR to support recruitment, onboarding, and other administrative tasks.</p><p>• Maintain detailed records and documentation related to payroll and HR activities.</p><p>• Ensure compliance with company policies and procedures while managing sensitive employee information.</p><p>• Assist with employee inquiries regarding payroll and benefits, delivering excellent customer service.</p><p>• Adapt to evolving systems and processes, including Paylocity and Central Reach, as needed.</p><p>• Conduct audits and reporting to ensure payroll accuracy and identify areas for improvement.</p><p>• Continuously update knowledge of payroll laws and regulations to maintain compliance.</p><p><br></p><p>For immediate consideration please apply directly to the job posting or call 610-882-1600 </p>
We are looking for a detail-oriented Operations Coordinator to join our team in Sartell, Minnesota. In this long-term contract role, you will play a key part in ensuring smooth office operations and supporting various administrative and logistical functions. This position requires a proactive individual with strong organizational skills and the ability to manage multiple priorities effectively.<br><br>Responsibilities:<br>• Coordinate daily office functions, ensuring all operational tasks are completed efficiently and in alignment with company policies.<br>• Schedule appointments and manage calendars to prioritize tasks and meet deadlines.<br>• Process invoices and payments accurately while maintaining compliance with quality standards.<br>• Provide exceptional customer service through call center support, addressing inquiries and resolving issues promptly.<br>• Oversee logistics and shipping processes to ensure timely delivery and adherence to transportation protocols.<br>• Maintain records and validate plans to support business growth and innovation.<br>• Implement standard operating procedures and ensure adherence to discrimination laws in all aspects of operations.<br>• Utilize Microsoft Office Suite to create reports, track progress, and execute administrative tasks.<br>• Collaborate with various departments to support operational improvements and drive efficiency.<br>• Contribute creative solutions to enhance workflows and support the organization's strategic goals.
<p>We are seeking a <strong>proactive and driven Customer Service Representative (CSR) Lead</strong> to join our team! This role is ideal for someone with strong leadership skills, a built-in sense of urgency, and the ability to work independently while managing multiple priorities. As the CSR Lead, you’ll act as the right hand to management, helping to streamline operations, monitor team performance, provide coaching, and tackle day-to-day challenges with initiative and efficiency.</p><p>You’ll be the go-to person for ensuring work is completed timely and effectively, backing up CSRs and dispatchers, and helping our team achieve its full potential. While this is not a supervisory role, you’ll function as a <strong>team lead</strong>, helping to manage stats, review calls, coach staff, and monitor key performance metrics to ensure goals are consistently met.</p><p>If you’re a natural problem-solver who thrives in a fast-paced environment and enjoys taking the reins to make impactful contributions, we’d love to hear from you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a <strong>right hand</strong> to management, taking ownership of tasks to relieve workload and ensure seamless operations.</li><li>Assist in <strong>backing up CSRs</strong> and dispatchers as needed, including handling overflow calls.</li><li>Function as a <strong>team lead</strong> by monitoring and tracking team performance metrics; compile and review stats to identify areas of improvement.</li><li>Review calls aided by <strong>AI integrations</strong>, monitor performance, and provide coaching for both AI-supported and internal staffing initiatives.</li><li>Ensure that metrics and goals are being consistently met; assist in <strong>motivating the team</strong> to reach high performance standards.</li><li>Handle <strong>day-to-day tasks</strong> independently with minimal oversight, including correcting issues as they arise and making sound decisions to address challenges.</li><li>Investigate and resolve issues such as incomplete invoices or missed payments by identifying the root cause and taking actionable next steps.</li><li>Foster a positive and collaborative team environment while helping develop a culture of accountability and urgency.</li></ul><p><br></p>
We are looking for a motivated Customer Service Representative to join our team in Fayetteville, Arkansas. This is a Contract-to-Permanent position that offers opportunities for growth and development within the company. You will play a pivotal role in delivering outstanding service to clients while working in a fast-paced, onsite call center environment.<br><br>Responsibilities:<br>• Document client inquiries by accurately creating cases within the case management system.<br>• Monitor and maintain a daily productivity log to identify areas of strength and improvement.<br>• Engage in special projects, including site testing and client support initiatives, under the direction of leadership.<br>• Make outbound calls to clients to address complex issues requiring additional communication and resolution.<br>• Adapt to evolving processes, policies, and procedures as determined by leadership.<br>• Deliver exceptional customer service by addressing inquiries with empathy and professionalism.<br>• Effectively prioritize tasks and manage multiple responsibilities in a dynamic setting.<br>• Uphold confidentiality standards and ensure compliance with company policies during all interactions.<br>• Maintain punctuality and excellent attendance to support team goals and ensure seamless operations.
<p><br></p><p> Job Hours of operation 7:30am-8:00pm central time </p><p> Job Schedule-Some Saturday hours may be required. </p><p> Job Schedule-five days on site. </p><p> TEMP TO PERM </p><p> bilingual is a plus but not required </p><p> Job Hours-40 hours </p><p> Interview process- 1 Interview - Onsite/WEBEX </p><p><br></p><p>A top tier insurance company is seeking a Producer Service Representative to join our fast-paced high energy growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working talented professionals! </p><p><br></p><p> JOB SUMMARY </p><p> The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of the company products and systems. </p><p><br></p><p> RESPONSIBILITIES </p><p> - Demonstrate consistent good quality and performance results. </p><p> - Provide consistent service that is customer focused and professional. </p><p> - Supporting Field Sales agents with insurance product information </p><p> - Assist with basic technical troubleshooting </p><p> - Be able confident and capable to handle all new business underwriting claim and compensation situations. </p><p> - Learn soft skills while communicating with customers </p><p> - Focus on customers' needs and develops a customer centric approach in servicing customers needs. </p><p> - Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs. </p><p> - Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership. </p><p> - Learn all policy product lines all procedures for the core and worksite calls. </p><p> - Provides support for business partners as needed. </p><p> - Represents the company tenants: Personal Connection Empathy Problem-Solving and Ownership. </p><p><br></p><p> </p><p> </p>
<p>About the Role</p><p>We are seeking detail-oriented, customer-focused Associate Operations Coordinators to join our team in Oklahoma City. In this role, you’ll be responsible for executing essential operational tasks to ensure smooth shipment coordination and top-tier customer satisfaction. This is an excellent opportunity for individuals with customer service experience who are eager to grow in a fast-paced logistics environment.</p><p>Key Responsibilities</p><ul><li>Execute shipment coordination tasks, including creating orders, activating shipments, building and assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.</li><li>Monitor task boards and email accounts to promptly respond to customer and carrier requests.</li><li>Document events in accordance with standard operating procedures (SOPs) and escalate issues when required.</li><li>Validate and maintain the accuracy of load data in systems according to company and customer standards.</li><li>Follow through on customer and carrier requests to ensure resolution and satisfaction.</li><li>Collaborate with team members to meet operational and quality standards.</li><li>Perform additional duties as assigned, in alignment with team and country-specific requirements.</li></ul>
<p>We are hiring for the role of <strong>Application Support Engineer</strong> in Savannah, Georgia. This position is critical to our IT team, offering comprehensive support for both off-the-shelf and custom-built applications essential to our business processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Primary Contact for Applications:</strong> Act as the main liaison for business applications, working closely with end-users, technical support teams, operations, and management.</li><li><strong>Programming Assistance:</strong> Perform programming tasks required to support operational needs.</li><li><strong>System Monitoring:</strong> Ensure seamless functioning of production systems by implementing and overseeing operational monitoring tools.</li><li><strong>Issue Resolution:</strong> Diagnose and resolve technical problems using available resources such as error logs and technical documentation.</li><li><strong>EDI Transactions:</strong> Administer and oversee the implementation of Electronic Data Interchange (EDI) processes.</li><li><strong>Documentation:</strong> Create and update system support documentation to aid internal teams and end-users.</li><li><strong>Collaboration Across Teams:</strong> Partner with departments such as finance, operations, and IT to generate metrics, reports, and actionable insights.</li><li><strong>Data Quality and Reporting:</strong> Use SQL and scripting languages to maintain data integrity and support management reporting needs.</li><li><strong>Mobility Device Management:</strong> Manage mobile devices and associated licensing for the organization.</li><li><strong>On-Call Support:</strong> Participate in an after-hours, on-call rotation to ensure critical systems remain functional and issues are resolved promptly.</li><li><strong>Cross-Functional Contributions:</strong> Execute projects and tasks aligned with the priorities of company leadership and broader organizational goals.</li></ul><p><br></p>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>We are looking for an experienced Program Management Consultant to join our team on a contract basis. In this role, you will oversee complex projects, coordinate cross-functional teams, and ensure seamless execution of deliverables. This position offers an exciting opportunity to apply your expertise in project management and client relations within a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement project plans, ensuring alignment with organizational goals and timelines.</p><p>• Collaborate with cross-functional teams to streamline operations and optimize processes.</p><p>• Monitor project progress and address any issues or risks to maintain timely delivery.</p><p>• Conduct research and analysis to support decision-making and improve project outcomes.</p><p>• Provide training and guidance to team members to enhance their understanding of policies and procedures.</p><p>• Manage client relations, ensuring high levels of satisfaction and effective communication.</p><p>• Troubleshoot operational challenges and propose innovative solutions.</p><p>• Serve as a liaison between stakeholders to facilitate negotiation and resolve conflicts.</p><p>• Review and refine project methods to ensure efficiency and compliance with standards.</p><p>• Prepare detailed reports and presentations to communicate progress and results to leadership.</p>
We are looking for an experienced Dispatcher to join our team on a long-term contract basis in Newport News, Virginia. In this role, you will manage service calls, coordinate technician schedules, and ensure customer needs are addressed efficiently and professionally. This position requires strong organizational skills, excellent communication abilities, and a commitment to maintaining high standards of customer service.<br><br>Responsibilities:<br>• Receive and dispatch service calls, ensuring a maximum two-hour response time and scheduling all requests within 24 hours.<br>• Conduct end-of-day follow-ups with customers regarding unscheduled service requests.<br>• Collaborate with the sales team to coordinate technician schedules for surveys related to potential new business.<br>• Create and manage work orders, verifying customer information and ensuring accurate cost coding for billing purposes.<br>• Maintain ongoing communication with customers, providing updates on technician status and addressing concerns promptly.<br>• Monitor technician locations during working hours and keep the dispatch board updated regularly.<br>• Schedule service and warranty/start-up requests, assigning technicians based on call specifics, skill level, and urgency.<br>• Follow up on unresolved items, such as rescheduling, to ensure timely resolution.<br>• Perform weekly reviews of open calls and validate that all calls are assigned and scheduled appropriately.<br>• Update customer portals as needed and take immediate action to resolve any customer concerns, involving other team members or supervisors when required.
We are looking for a detail-oriented Operations Coordinator to join our team in San Jose, California. In this long-term contract position, you will play a vital role in supporting property management operations, ensuring smooth administrative processes, and maintaining accurate records. This role is ideal for someone with strong organizational skills and experience in operational coordination.<br><br>Responsibilities:<br>• Provide administrative support to property management staff, including handling work orders, scheduling contractor tasks, preparing contracts, and monitoring vendor compliance.<br>• Oversee and maintain the property management contract database to ensure accurate and up-to-date records.<br>• Assist in managing applications for non-commercial activities and ensure compliance with program guidelines.<br>• Issue and manage open/close notices and prepare Notices of Non-Responsibility as required.<br>• Review and approve vendor Certificates of Insurance to ensure adherence to company standards.<br>• Maintain and update the Master Utility Meter Spreadsheet to track and organize utility-related data effectively.
<p><em>The salary range for this position is $160,000-$165,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>The two biggest things on people’s minds right now: ‘Busy season is here!’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong><u>Job Description:</u></strong></p><ul><li>Lead the implementation and deployment of the Workday Financials products (Core Fins, Procurement, Expense, Accounting Center/Prism)</li><li>Own continued day to day operations of tenant including but not limited to administration, configuration enhancements and deployment of new modules and futures of the product post go-live. </li><li>Be the primary point of contact for all Workday Fins matters and partner with the HRIS manager on the consolidated Workday system strategy.</li><li>Support finance and accounting team with developing Workday reporting environment</li><li>Lead the semi-annual process to review and prepare for new Workday releases</li><li>Manage Workday integrations to internally developed policy administration system, external claims system, banking partners and other third party systems. </li><li>Coordinate work with external vendors in support of the Workday tentant.</li></ul><p><br></p>
<ul><li>Address and resolve complex customer inquiries and complaints quickly and professionally.</li><li>Serve as the primary point of contact for escalated issues and ensure timely resolutions.</li><li>Accurately document customer interactions, resolutions, and ongoing issues in the CRM system.</li><li>Generate detailed reports from customer data, presenting key insights to management when required.</li><li>Analyze customer feedback and identify recurring trends to suggest improvements to workflows, policies, and service strategies.</li><li>Monitor and optimize the effectiveness of customer service processes and tools.</li><li>Support team members by answering technical or procedural questions and acting as a resource in challenging situations.</li><li>Partner with other departments like Sales, Operations, and Product teams to align on customer needs and resolve complex cases.</li><li>Contribute to cross-departmental initiatives aimed at improving the customer experience.</li></ul>
<p>This job posting is for an <strong>Inside Sales Concierge Specialist</strong>, a role focused on managing inbound and outbound communications with patients in the aesthetics industry. Key responsibilities include booking paid consultations, converting leads into sales, handling patient inquiries across multiple channels (e.g., phone, email, social media), and reengaging patients. The role requires maintaining accurate CRM records, discussing financing options, collecting payments, and delivering excellent customer service.</p><p><br></p><p>The position is performance-driven, with strict <strong>Key Performance Indicators (KPIs)</strong> such as meeting monthly consult bookings, lead conversion rates, outbound communication targets (calls, texts, emails), and immediate responsiveness to patient inquiries (within 10 minutes). Additionally, it emphasizes professional communication, HIPAA compliance, self-education, and active collaboration in a fast-paced healthcare environment.</p><p><br></p><p>Applicants should be passionate about the aesthetics industry, possess outstanding communication skills, and demonstrate a proactive approach to learning and hitting sales goals. Regular performance monitoring and accountability are essential in this role. Failure to meet KPIs may lead to performance management or disciplinary action.</p>
<p>Our client is seeking a dedicated and highly organized Office Manager to oversee and manage the day-to-day operations of our office. The ideal candidate is a proactive problem-solver with exceptional communication and multitasking skills. As an Office Manager, you will play a vital role in ensuring the office operates efficiently while fostering a positive work environment for all team members.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate and oversee daily office operations to ensure seamless functioning.</li><li>Manage administrative tasks, including scheduling meetings, maintaining office supplies, and handling correspondence.</li><li>Supervise and support office staff to ensure productivity and adherence to company policies.</li><li>Serve as the main point of contact for vendors, building management, and external partners.</li><li>Develop and implement organizational policies and procedures for optimal office efficiency.</li><li>Assist with onboarding new employees and maintaining employee records.</li><li>Support operational budgets, expense tracking, and invoice processing.</li><li>Resolve office-related issues and provide solutions to ensure smooth operations.</li><li>Maintain and update office systems, including calendars, databases, and filing systems.</li></ul><p><br></p>
