<p>We are looking for a skilled Dispatcher to join our team in Newport News, Virginia. This is a long-term contract position that offers an opportunity to play a vital role in ensuring efficient and timely service delivery to our customers. The ideal candidate will excel at managing service requests, coordinating technician responses, and maintaining strong customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Receive and respond to service calls within a two-hour timeframe in a high-volume environment, ensuring prompt attention to customer needs.</p><p>• Schedule all service requests within 24 hours of receipt and conduct end-of-day follow-ups for any unscheduled requests.</p><p>• Collaborate with the sales team to coordinate technician surveys for potential new business opportunities.</p><p>• Create and manage work orders, including verifying customer details, payment methods, and ensuring accurate data entry aligned with cost codes.</p><p>• Keep customers informed about technician statuses and provide updates on service progress.</p><p>• Monitor technician locations during work hours and maintain accurate dispatch board records.</p><p>• Communicate professionally and patiently with customers to address inquiries and concerns.</p><p>• Schedule warranty and service requests efficiently, dispatching technicians based on skill level, urgency, and customer requirements.</p><p>• Perform follow-ups on unresolved items, including rescheduling and ensuring all open calls are assigned and scheduled daily.</p><p>• Update customer portals and immediately address concerns, escalating issues when necessary and notifying supervisors of actions taken.</p>
