189 results for Call Center Lead jobs

Call Center Specialist

Bridgewater, NJ
onsite
Temporary
21 - 22 USD / Hourly
We are looking for a skilled Call Center Specialist to join our team. As part of the healthcare industry, this role requires excellent communication and organizational skills to deliver exceptional service to patients and clients. This is a long-term contract position where you will play a vital role in ensuring a smooth and attentive experience for everyone you assist. This is an on-site position, five days a week, Monday through Friday. <ul><li>Respond to a high volume of inbound and outbound calls, chats, and emails, addressing inquiries and concerns by collecting relevant information, researching solutions, and providing accurate guidance.</li><li>Educate customers about available services, explaining features and benefits to help them make informed decisions.</li><li>Handle escalations for complex issues, ensuring they are directed to the appropriate department or team member.</li><li>Coordinate and manage appointments or requests according to established scheduling protocols.</li><li>Maintain detailed records of interactions, appointments, and follow-ups using designated systems.</li><li>Utilize software and other tools to efficiently manage scheduling, customer requests, and communications.</li><li>Navigate multi-line phone systems to efficiently handle and route calls.</li><li>Collaborate with team members to ensure a seamless workflow and high-quality service.</li><li>Maintain professionalism and accuracy while handling high volumes of communication across multiple channels.</li><li>Support the team by assisting customers with questions, scheduling, and other needs.</li><li>Ensure compliance with office procedures and maintain familiarity with office equipment and systems.</li></ul>
2026-03-23T00:00:00Z

Call Center Specialist

Charlottesville, VA
onsite
Temporary
20 - 21 USD / Hourly
We are looking for a Call Center Specialist to join our team in Charlottesville, Virginia. In this role, you will assist customers with a variety of banking-related inquiries, including account management and transaction support. This is a long-term contract position that requires strong communication skills and attention to detail. Responsibilities: • Address customer inquiries related to account details, transactions, and money transfers. • Assist clients with opening new accounts and ordering checks or cards. • Provide guidance on payment processes and resolving billing concerns. • Handle consumer and commercial collections activities with professionalism. • Deliver exceptional service by ensuring accurate and timely responses to banking queries. • Maintain knowledge of banking operations and services to support customers effectively. • Collaborate with team members to meet service level agreements and customer satisfaction goals. • Utilize electronic banking tools to facilitate transactions and resolve issues. • Monitor and report on collection processes to ensure compliance with company standards. • Stay updated on industry regulations and best practices in banking services.
2026-03-24T00:00:00Z

Call Center Specialist

Brentwood, TN
onsite
Temporary
19.95 - 23.1 USD / Hourly
As a Call Center Specialist you will be engaged in several key activities. You will be initiating contact with strategic vendors who are not currently participating in our program. This involves maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines. You will be a strategic caller tasked with inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information. Responsibilities and Role Expectations• Communicating enrollment statistics with clients, sales, and/or project management teams. • Acting as the liaison between vendor and client to address payment issues or negotiate payment terms. • Overcoming vendor objections by proposing alternative payment options. • Professionally handling a high-volume of both inbound and outbound calls.• Using multiple applications to assist customers efficiently and swiftly. • Demonstrating efficient oral and written communication with customers, department personnel, and management. • Adeptly cross-selling additional products and services. • Transferring calls to the appropriate department or personnel. • Providing customers with accurate account information in a fast-paced setting. • Displaying good interpersonal skills and teamwork awareness. • Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques. • Completing additional tasks assigned based on business needs. Benefits and Perks: • Medical, Dental & Vision benefits from the 1st month after hire. • Automatic enrollment into our 401k plan (subject to eligibility requirements).• Access to company-wide virtual fitness classes.• Generous PTO offerings including major holidays, vacation, sick, personal, and volunteer time.• Employee discounts with major providers.• Contributions to various local and national philanthropic organizations.• A dynamic culture with company-wide contests and prizes. Equal Opportunity EmployerWe are an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and military status, or any other status protected by federal or local law. If you need an accommodation for the application or interview process, please notify a representative of the Human Resources Department.
2026-03-18T00:00:00Z

Call Center Specialist

Uniontown, OH
onsite
Temporary
18 - 23 USD / Hourly
We are seeking a dedicated Call Center Specialist to join our team in Uniontown, Ohio. This contract position offers the opportunity to gain hands-on experience in a fast-paced, dynamic environment. The successful candidate will play a pivotal role in testing and troubleshooting security cameras across various locations while delivering outstanding customer service.Key Responsibilities:<ul><li>Respond to inbound customer inquiries in a professional and efficient manner, ensuring a high level of service delivery.</li><li>Assist with the testing and troubleshooting of security cameras at multiple sites to verify operational effectiveness.</li><li>Utilize customer service software to accurately document interactions and promptly resolve issues.</li><li>Collaborate with internal teams to address technical challenges and provide solutions.</li><li>Maintain comprehensive records of testing procedures and customer interactions for accurate reporting.</li><li>Perform essential office tasks including data entry and documentation to support daily operations.</li><li>Communicate technical information to customers clearly and provide guidance as needed.</li><li>Conduct thorough equipment and system evaluations to ensure compliance with quality standards.</li><li>Follow company policies and procedures while consistently delivering exceptional service.</li><li>Manage multiple tasks and priorities effectively through strong organizational skills.</li></ul>
2026-03-16T00:00:00Z

Call Center Representative

Irvine, CA
onsite
Temporary
20.9 - 22 USD / Hourly
We are looking for an experienced Call Center Representative to join our team in Irvine, California. This contract position focuses on providing exceptional customer service while handling a high volume of inbound calls. The ideal candidate thrives in a fast-paced environment and has a strong ability to qualify leads, build rapport, and follow structured scripts. Responsibilities: • Respond to a high volume of inbound calls with efficiency and professionalism. • Qualify leads and manage early-stage sales inquiries through structured outreach. • Follow predefined scripts and apply rebuttals effectively to address customer concerns. • Build trust and rapport with customers by addressing their inquiries and concerns thoroughly. • Provide initial service support or handle simple questions before transferring calls to loan officers. • Consistently achieve individual and team goals for lead conversion, customer service, and productivity. • Utilize tools such as Salesforce, Five9, and Yonyx to optimize workflow and ensure seamless communication. • Handle objections with confidence and professionalism while maintaining a customer-focused approach. • Adapt quickly to changing priorities and thrive in a growth-oriented environment.
2026-03-24T00:00:00Z

Call Center Representative

Chantilly, VA
onsite
Temporary
18 - 19 USD / Hourly
Join our team as a Call Center Representative and play a key role in delivering outstanding customer support. We are seeking customer-focused professionals with excellent communication skills to represent our company in a fast-paced contact center environment. Ideal for recent college graduates or individuals with at least one year of strong customer service or call center experience. Offers significant opportunities for advancement within the company. You will be working Monday to Friday onsite. Responsibilities:<ul><li>Handle a high volume of inbound and/or outbound customer calls in a professional manner.</li><li>Provide prompt, accurate, and courteous responses to customer inquiries regarding products, services, or account information.</li><li>Resolve customer issues efficiently by identifying the cause of problems, selecting and explaining the best solutions, and following up to ensure resolution.</li><li>Maintain detailed and accurate customer records in the company’s system.</li><li>Consistently meet or exceed individual and team performance metrics related to quality, productivity, and customer satisfaction.</li><li>Collaborate with team members and management to improve processes and customer experience.</li></ul>
2026-03-18T00:00:00Z

Call Center Representative

Irvine, CA
onsite
Temporary
20.9 - 22 USD / Hourly
We are looking for a skilled Call Center Representative to join our team on a contract basis in Irvine, California. In this role, you will handle high volumes of inbound calls, support customer service inquiries, and qualify leads for further engagement. This position requires a proactive attitude, excellent communication skills, and the ability to thrive in a fast-paced, dynamic environment. Responsibilities: • Manage a large volume of inbound calls, ensuring prompt and detail-oriented service. • Follow structured scripts to provide detailed information about products and services. • Address customer inquiries and concerns with empathy while building trust and rapport. • Identify and qualify potential leads for further engagement by loan officers. • Apply rebuttals effectively to overcome objections and maintain customer interest. • Meet or exceed performance targets related to lead conversion, productivity, and quality standards. • Provide basic service support and resolve simple questions before transferring calls. • Utilize CRM systems like Salesforce and other tools to maintain accurate records and track customer interactions. • Collaborate with team members to enhance service delivery and achieve shared goals. • Stay updated on company offerings and industry trends to deliver accurate responses.
2026-03-24T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary
16 - 22 USD / Hourly
Seeking a customer-focused Call Center Representative to handle high-volume inbound/outbound calls, resolve customer inquiries, document interactions, and meet quality/metrics in a fast-paced environment. Key Responsibilities:<ul><li>Answer 60–100+ calls per day; verify identity and resolve issues/escalations.</li><li>Document calls, case notes, and resolutions accurately.</li><li>Process payments, updates, and service requests.</li><li>Meet KPIs (AHT, QA, adherence, first-call resolution).</li></ul>
2026-02-23T00:00:00Z

Call Center Representative

Mechanicsburg, PA
onsite
Temporary
18 - 20 USD / Hourly
Do you enjoy helping people and solving problems? Are you a confident communicator who thrives in a fast‑paced environment? We’re looking for a friendly, reliable Call Center Agent to join a team in Mechanicsburg, PA and deliver outstanding customer experiences every day. If you’re customer‑focused, motivated, and ready to grow—this could be the role for you! What You’ll Do<ul><li>Handling inbound and/or outbound calls with professionalism and empathy</li><li>Assisting customers with questions, requests, and issue resolution</li><li>Accurately documenting interactions in our system</li><li>Following call scripts, policies, and quality standards</li><li>Meeting performance goals for call quality, attendance, and productivity</li><li>Collaborating with team members and supervisors to improve service delivery</li><li>Maintaining a positive, customer‑focused attitude at all times</li></ul>
2026-03-17T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary
16 - 22 USD / Hourly
A busy contact center in the downtown Baltimore area is hiring Call Center Representatives to manage high-volume inbound calls, assist customers, and provide accurate information. Responsibilities:<ul><li>Handle incoming customer calls and document interactions</li><li>Resolve customer issues with a professional and courteous approach</li><li>Update customer accounts and follow scripted messaging</li><li>Escalate unresolved issues to supervisors as needed</li></ul>
2026-03-24T00:00:00Z

Call Center Representative

Irvine, CA
onsite
Temporary
21 - 22 USD / Hourly
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality. Responsibilities: • Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences. • Provide timely feedback and coaching to improve team performance in sales and service. • Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions. • Partner with leadership to identify key training areas and implement improvement strategies. • Analyze performance metrics and trends, delivering actionable insights to management. • Cultivate a positive team environment that encourages growth and motivation. • Ensure adherence to organizational standards and customer service best practices. • Stay updated on industry trends and apply them to enhance training processes. • Collaborate with cross-functional teams to optimize customer service operations.
2026-03-24T00:00:00Z

Call Center Representative

Miami, FL
onsite
Temporary
0 - 0 USD / Yearly
Robert Half is seeking a reliable and customer-focused Bilingual Call Center Representative (Spanish/English) to support a high-volume inbound and outbound call environment. The ideal candidate is professional, patient, and able to manage multiple customer interactions while maintaining accuracy and strong service standards. Responsibilities<ul><li>Handle high-volume inbound and outbound calls in both English and Spanish while maintaining professionalism and efficiency</li><li>Assist customers with account inquiries, service requests, troubleshooting, and general questions</li><li>Document all customer interactions accurately in the system, including notes, follow-ups, and case details</li><li>Resolve routine concerns and appropriately escalate complex issues according to company procedures</li><li>Follow established scripts and compliance guidelines while maintaining a natural and helpful conversation</li><li>Manage email and online inquiries in addition to phone communication</li><li>Meet productivity and quality assurance metrics including call handling time, accuracy, and customer satisfaction</li><li>Maintain confidentiality of customer information and adhere to company policies</li></ul>
2026-02-20T00:00:00Z

Call Center Customer Service Representative

Acton, MA
onsite
Temporary
20 - 22 USD / Hourly
We are looking for a motivated Call Center Customer Service Representative to join our team on a contract basis in Acton, Massachusetts. In this role, you will be the first point of contact for incoming calls, ensuring smooth communication and directing inquiries to the appropriate team members. This position is ideal for someone who is organized, personable, and dedicated to delivering excellent customer experiences. Responsibilities: • Respond promptly to incoming calls and provide accurate information or direct inquiries to the relevant team member. • Maintain a friendly and attentive demeanor while interacting with customers. • Accurately document call details and ensure proper follow-up when necessary. • Collaborate with team members to resolve customer concerns efficiently. • Utilize basic office tools to manage call logs and organize information. • Ensure a positive experience for every caller by addressing their needs effectively. • Identify and escalate complex issues to the appropriate department or supervisor. • Stay informed about company services and policies to provide accurate assistance. • Uphold the company's standards for customer service and high-quality conduct.
2026-03-24T00:00:00Z

Call Center / Customer Support Specialist

Plano, TX
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a Call Center / Customer Service Specialist to join our team in Plano, Texas. In this long-term contract role, you will play a vital part in ensuring exceptional customer experiences by managing inbound calls and resolving inquiries efficiently. If you are passionate about providing top-notch service and thrive in a fast-paced call center environment, we encourage you to apply. Responsibilities:<ul><li>Answer high volumes of inbound calls with professionalism and courtesy, addressing customer inquiries and resolving issues promptly.</li><li>Deliver exceptional customer service by understanding client needs and providing accurate, helpful information.</li><li>Utilize customer relationship management (CRM) software and other customer service tools to document interactions and maintain detailed records.</li><li>Troubleshoot and resolve technical issues related to Ethernet and other services, ensuring an effective solution for the customer.</li><li>Collaborate with team members to enhance overall customer satisfaction and streamline service processes.</li><li>Follow established protocols to address complaints, ensuring timely and satisfactory resolutions.</li><li>Maintain thorough understanding of company products, services, and policies to assist customers effectively.</li><li>Communicate clearly with customers regarding inquiries, service updates, and resolutions.</li><li>Respond to both internal and external requests for assistance, ensuring timely follow-up through calls, voicemail, and system updates.</li><li>Accurately input data, such as First Reports of Injury and new claims, into proprietary software, maintaining up-to-date records for all contacts.</li><li>Apply active listening and probing questions to clarify customer needs and concerns.</li><li>Distribute or escalate calls to appropriate personnel and work closely with related departments to solve complex service issues.</li><li>Proactively communicate workflow or service-impacting problems directly to Customer Care leadership.</li><li>Ensure all work is performed in accordance with company standards, training, supervisory direction, and applicable regulations.</li></ul>
2026-03-23T00:00:00Z

Healthcare Call Center Representative

Phoenix, AZ
onsite
Temporary
21 - 21 USD / Hourly
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment. Responsibilities: • Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service. • Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems. • Address emergency situations by initiating appropriate responses to safety alarms and codes. • Deliver emergency announcements with clarity and urgency when required. • Utilize communication tools effectively while considering the cultural and individual needs of callers. • Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism. • Handle a high volume of calls daily, maintaining efficiency and attention to detail. • Collaborate with team members to ensure smooth operations and exceptional service delivery. • Monitor and escalate critical situations as necessary to ensure patient safety. • Uphold organizational standards and protocols in all interactions.
2026-03-19T00:00:00Z

Senior Customer Service Lead

Saint Charles, IL
onsite
Permanent
70000 - 85000 USD / Yearly
Our client is looking for an experienced Senior Customer Service Lead to join their team in Schaumburg, Illinois. This role is pivotal in enhancing customer satisfaction and streamlining order-to-cash processes while leading a dedicated team of customer service professionals. The ideal candidate will collaborate closely with sales and operations teams to ensure seamless order management, timely responses, and proactive customer engagement. LEADERSHIP EXPERIENCE REQUIRED. PLEASE DO NOT APPLY IF YOU HAVE NEVER HELD A LEADERSHIP POSITION. This position offers a salary of $70,000-$85,000 + bonus (10% based on company performance) + medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays. Responsibilities:• Oversee the coordination of customer orders, delivery schedules, and sales acknowledgments, ensuring smooth transitions to fulfillment and accounting.• Establish and enforce response-time standards for customer inquiries, coaching team members to consistently achieve accuracy and efficiency goals.• Analyze customer order trends and inventory signals to implement proactive outreach strategies that prevent service interruptions.• Partner with the sales team to develop accurate forecasts and contribute actionable insights during Monthly Sales & Inventory meetings.• Optimize cycle times for quotes, inventory availability, and delivery accuracy by documenting processes and updating standard operating procedures.• Lead, mentor, and develop the customer service team through regular performance reviews, individualized coaching, and cross-training initiatives.• Monitor customer feedback and identify opportunities for process improvements to enhance overall service quality.• Collaborate with supply chain and logistics teams to ensure inventory alignment with customer demands.• Manage and resolve escalated customer issues, ensuring a positive resolution and maintaining strong client relationships. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
2026-03-09T00:00:00Z

Inventory/Call Center Customer Service Representative

Kohler, WI
onsite
Contract / Temporary to Hire
18 - 20 USD / Hourly
We are looking for a dedicated Inventory Clerk/Call Center Customer Service Representative to join our team in Kohler, Wisconsin. In this Contract to permanent role, you will play a vital part in managing inventory processes and ensuring efficient distribution of materials across multiple locations. If you have strong organizational skills and enjoy delivering excellent customer service, this position provides an engaging opportunity to grow in the printing and publishing industry. Responsibilities:• Monitor and sort automated reports to identify backorders and reorders.• Verify technical publication database revision levels to ensure accuracy.• Confirm Bill of Materials details and route validated orders for processing.• Coordinate the receipt and distribution of daily deliveries across various locations.• Oversee inventory management and deliveries for multiple departments and warehouses.• Handle large-scale and multi-location distribution tasks as needed.• Process incoming order requests and ensure timely order entry.• Deliver materials to customer warehouse locations using your personal vehicle, with mileage reimbursement provided.• Support call center operations by answering calls professionally and resolving customer inquiries.• Prepare and package orders for delivery, restocking supplies, and managing freight paperwork as required.
2026-03-24T00:00:00Z

Customer Service/Call Center Representative

Minneapolis, MN
onsite
Temporary
17 - 19 USD / Hourly
Are you a highly motivated professional with strong communication skills and a passion for delivering exceptional customer service? Our team in Minneapolis is seeking an onsite Call Center / Customer Service Representative to provide outstanding support to our valued customers! Key Responsibilities:<ul><li>Handle inbound and outbound customer calls, ensuring a positive customer experience</li><li>Provide accurate information regarding products, services, and policies</li><li>Resolve customer issues and inquiries efficiently and courteously</li><li>Accurately document all interactions and maintain customer records in our database</li><li>Meet individual and team performance metrics for customer satisfaction, response times, and quality</li></ul>
2026-03-20T00:00:00Z

Facilities Call Center Specialist

Menlo Park, CA
onsite
Temporary
22.13 - 24.28 USD / Hourly
We are looking for a dedicated Facilities Call Center Specialist to join our team in Menlo Park, California. In this long-term contract role, you will play a critical part in ensuring the efficient operation of our facilities and responding to both emergency and non-emergency situations. This position requires strong communication skills, attention to detail, and the ability to handle complex scenarios in a fast-paced environment. Responsibilities: • Monitor radio communications and respond promptly to situations involving potential threats to personnel safety. • Utilize the Enterprise Asset Management System to dispatch appropriate personnel and record emergency information accurately. • Ask targeted questions to emergency callers to gather complete and precise information for effective response. • Maintain detailed records of work orders and log notes within the management system. • Determine the appropriate department, such as facilities or security, to respond to specific incidents. • Create daily and weekly reports using automated software tools, including Microsoft Word and Excel. • Brief incoming personnel on relevant updates and operational details from the previous shift. • Oversee workflow processes to ensure all tasks are executed professionally and on time. • Collaborate with supervisors and responders to coordinate solutions and ensure smooth operations. • Apply critical thinking to solve problems, identify solutions, and improve response protocols.
2026-03-24T00:00:00Z

Bilingual Call Center Specialist

San Diego, CA
onsite
Temporary
18.5 - 21 USD / Hourly
Our team is seeking a Bilingual Call Center Specialist to join a dynamic call center environment in support of our valued clients. The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and thrive in a fast-paced setting. This is a great opportunity for individuals passionate about customer service and providing support across multiple channels. Key Responsibilities:<ul><li>Respond to a high volume of inbound and outbound calls in both English and Spanish</li><li>Assist customers by providing information, resolving concerns, and delivering solutions in a courteous and efficient manner</li><li>Document all customer interactions and update records accurately in our database</li><li>Work collaboratively with team members to achieve department goals</li><li>Escalate complex inquiries to the appropriate supervisor or department as needed</li><li>Maintain confidentiality of customer information at all times</li></ul>
2026-03-19T00:00:00Z

Customer Service / Call Center

Chattanooga, TN
onsite
Temporary
16 - 20 USD / Hourly
Customer Service / Call Center Positions (Chattanooga & North Georgia – 100% Onsite)Are you looking to advance your career in customer service or call center roles? Robert Half Administrative, Customer Support, and Human Resources is actively hiring for 100% onsite positions with top employers in Chattanooga and North Georgia. We partner with leading organizations across a variety of industries to connect skilled professionals to rewarding opportunities. If you are seeking a position in administrative, customer support, or human resources, Robert Half is the only staffing service in the Chattanooga area specializing exclusively in these roles. Benefits of working with Robert Half Administrative, Customer Support, and Human Resources:<ul><li>Exclusive access to sought-after positions at respected local employers</li><li>Personalized career guidance and ongoing professional support</li><li>Opportunities across a wide range of industries for flexibility and growth</li><li>Specialized expertise in administrative, customer support, and HR placements</li><li>Proven track record of successful placements and advancement opportunities</li></ul>Ready to take the next step? Please submit your resume online and call our office for an immediate interview at 423-265-5561.Join Robert Half Administrative, Customer Support, and Human Resources—your local experts in building successful careers in Chattanooga and North Georgia.
2026-02-28T00:00:00Z

Part-Time Call Center Specialist

Charlotte, NC
onsite
Temporary
15 - 17 USD / Hourly
We are looking for a dedicated Call Center Specialist to join a non-profit organization in Charlotte, North Carolina. This is a long-term contract opportunity where you will play a key role in supporting families with registration processes and inquiries. The position requires excellent customer service skills, flexibility, and the ability to manage high call volumes efficiently. The hours will be part‑time: Monday–Friday from 6:00–8:00 PM, and Saturday from 8:00–10:00 AM. Responsibilities:• Assist families with student registration processes, including answering inquiries and providing guidance.• Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service.• Deliver bilingual support to cater to diverse families and community needs.• Handle escalated calls and resolve issues with a solutions-oriented approach.• Maintain detailed records of customer interactions and registration information using organizational tools.• Monitor call patterns and help identify trends to improve responsiveness and efficiency.• Collaborate with internal teams to address complex queries and provide seamless service.• Provide support during after-hours when required, ensuring consistent availability for callers.• Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions.• Support organizational efforts in tracking and improving customer service metrics.
2026-03-18T00:00:00Z

Customer Care Specialist

Palo Alto, CA
onsite
Temporary
25 - 29 USD / Hourly
We are looking for a dedicated Part-Time Customer Care Specialist to join our team in Palo Alto, California. In this long-term contract position, you will play a key role in delivering exceptional service to patients, families, and staff members at our clients Care Gift Shops. Your contributions will enhance the overall customer experience by assisting with sales, inventory management, and merchandising while maintaining high attention to detail. Responsibilities:• Provide outstanding customer service by assisting clients in finding and purchasing retail items, offering product recommendations, and emphasizing quality and utility.• Process sales transactions efficiently, including handling cash, issuing change, and managing credit card payments using Point of Sale systems.• Ensure incoming shipments are accurately received, inspected, tagged, and displayed appropriately within retail locations.• Maintain inventory by fulfilling stock requests, organizing merchandise, and monitoring inventory levels in assigned zones.• Collaborate with leadership to implement merchandising strategies, offering creative ideas to enhance the shop’s aesthetic and customer appeal.• Conduct regular inventory cycle counts, compare results with system data, and work with the coordinator to address discrepancies.• Participate in physical inventory checks, assist with stock receiving, and maintain accurate inventory records.• Uphold the shop’s appearance by cleaning shelves, organizing fixtures, and replenishing merchandise as needed.• Adapt to a fast-paced environment, taking initiative and working effectively both independently and as part of a team.• Provide exceptional support to a diverse range of individuals, including patients, families, and executive leaders, while managing varying personalities and situations.
2026-03-06T00:00:00Z

Customer Care Manager

Davenport, IA
onsite
Permanent
47000 - 55000 USD / Yearly
Are you a people‑first leader who loves developing teams, improving performance, and creating an outstanding customer experience? Do you thrive in fast‑paced environments where coaching, accountability, and positivity all matter? If so… this role was made for you.We’re looking for a Customer Care Manager to lead our client's Appointment Center/Customer Care team — someone who knows how to build morale, boost KPIs, and bring out the best in every team member. What Makes This Role ExcitingThis isn’t a behind‑the‑glass leadership job. You’ll be in the action — coaching, strategizing, refining processes, and celebrating wins. You’ll shape a team’s culture, impact customer satisfaction, and directly influence company growth.If you love meaningful leadership and hands‑on impact, you’ll feel right at home. What You’ll Lead & OwnIn this role, you’ll take charge of:Team Leadership & Coaching<ul><li>Managing daily operations of the Appointment & Customer Care Center</li><li>Providing real‑time coaching through call reviews, scripting feedback, and performance mentoring</li><li>Supporting and developing team members to reach their full potential</li></ul>Driving KPIsYou’ll oversee improvement and consistency in:<ul><li>Low cancellation rate</li><li>Speed to lead</li><li>Lead‑to‑appointment conversion</li><li>Appointment run rate</li></ul>Operational & People Management<ul><li>Running weekly/monthly leadership meetings</li><li>Interviewing, evaluating, and partnering with HR on performance management</li><li>Supporting hiring, onboarding, and training</li><li>Handling escalated customer issues with professionalism</li><li>Overseeing receptionist and inside sales teams</li><li>Fostering a positive, engaging employee and customer experience</li></ul>
2026-02-25T00:00:00Z

Customer Service Supervisor

Franklin, IN
onsite
Permanent
60000 - 75000 USD / Yearly
We are looking for a dedicated Customer Service Supervisor to lead and support a team in delivering excellent service and ensuring operational efficiency. Based in Franklin, Indiana, this role requires a hands-on approach to overseeing order fulfillment processes and maintaining high customer satisfaction. The ideal candidate will possess strong organizational skills and a commitment to fostering a collaborative work environment. Responsibilities:• Supervise and guide a team of five customer service representatives, ensuring productivity and quality standards are met.• Oversee the complete order processing cycle, from entry to fulfillment, while identifying areas for improvement.• Address and resolve customer inquiries or complaints promptly, maintaining a high level of satisfaction.• Collaborate with internal departments to streamline communication and ensure seamless operations.• Monitor team performance and provide regular feedback to support skill development.• Implement strategies to enhance the efficiency of customer service processes and workflows.• Ensure compliance with company policies and industry standards in all customer service activities.• Prepare and analyze reports related to customer service metrics and team performance.• Participate in recruiting and training efforts to build a strong customer service team.• Act as a liaison between the team and management, facilitating clear communication and reporting.
2026-03-04T00:00:00Z