<p>Robert Half Technology is searching for a talented <strong>Service Desk Analyst</strong> for a client based in Franklin, Tennessee. This role is a full 40 hours per week and a 1-3 month contract. The <strong>Service Desk Analyst</strong> will design and support the corporate infrastructure solutions by acting in this role with a team of technology professionals. This role will report to the Infrastructure Manager.</p><p><br></p><p><strong>The candidate will be required to:</strong></p><ul><li>Provide basic support to end users on a variety of computer system and infrastructure technology issues over the phone, through email, in person, and online chat.</li><li>Identify and document computer system hardware and software functional incidents by consulting with the end user to determine the nature of the issue.</li><li>Assist in planning and supporting efforts for the network infrastructure in a medium-scale environment.</li><li>Document infrastructure problems, and design and implement resolution steps to prevent future issues.</li><li>Create and maintain monitoring systems, recommend, and implement tuning improvements.</li><li>Manage third-party support and service vendors to ensure operational stability of internal systems.</li><li>Provide technical help to users regarding configuration, updates, maintenance, and setup of hardware or software.</li><li>Analyze, troubleshoot, and resolve common Microsoft 365/Office 365 and Microsoft Windows 10 issues.</li><li>Be an end user advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating end users with helpful hints or business-based best practices.</li><li>Take ownership of incident identification through resolution. Prioritize and schedule incident support and escalate (when required) to the appropriately experienced technician.</li><li>Accurately log all Service Desk tickets and work efforts using the defined tracking software.</li><li>Oversee network and server monitoring systems to ensure reliable service levels and avoid service outages.</li><li>Perform user maintenance in Active Directory </li><li>Analyze, troubleshoot, and resolve connectivity and VPN issues.</li><li>Support the process of deploying computers and laptops for end users, and resolve minor mobile device issues.</li><li>Identify and request purchases based on the needs of the end users.</li><li>Perform other duties as assigned.</li></ul>
<p>The Desktop Support Technician will deliver tier 1–2 support for hardware, software, and networking issues, ensuring seamless daily operations for end users. The role involves troubleshooting, imaging, and maintenance, along with excellent communication and customer service in person and remotely.</p>
<p>JOB DESCRIPTION</p><p>We are looking for a dedicated In-Bound Technical Product Support Specialist to join our team on a Contract to permanent basis in Clearwater, Florida. This role focuses on providing exceptional technical assistance to customers while ensuring high levels of satisfaction and efficiency. Candidates will have the opportunity to apply their mechanical, electrical, and troubleshooting expertise in a dynamic healthcare-related environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries to diagnose and resolve technical issues efficiently.</p><p>• Utilize mechanical and electrical knowledge, including tools like voltmeters, to identify and solve equipment problems.</p><p>• Deliver exceptional customer service by de-escalating challenging situations and maintaining professionalism.</p><p>• Collaborate with team members to ensure seamless communication and problem resolution.</p><p>• Develop and maintain comprehensive documentation for technical processes and training purposes.</p><p>• Adapt to new technologies and procedures while continuously enhancing technical skills.</p><p>• Demonstrate reliability and consistency in handling customer support tasks.</p><p>• Provide accurate troubleshooting guidance and solutions over the phone in a call center environment.</p><p>• Assist with repairs and maintenance of mechanical equipment as needed.</p><p>• Uphold high standards of teamwork and a positive attitude in all interactions.</p>
Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>Audio - Video - Lightening!! Do those words perk your eyes? We are seeking a technician to join our client's team in Grand Island, Nebraska. In this role, you will be responsible for supporting events by delivering high-quality audio and video solutions while ensuring equipment is properly maintained and secured. This position requires strong technical skills combined with excellent communication and problem-solving abilities to provide seamless event experiences. No matter how experienced, there is still a path of promotions and growth within this team!</p><p><br></p><p>Apply now, call 319-362-8606, or email your resume direct and confidential to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn)..</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with banquet and event teams to set up and remove required audio/video technologies, ensuring all equipment is secured and maintained.</p><p>• Monitor event schedules, respond to inquiries, and proactively address support requests to enhance service delivery.</p><p>• Provide technology solutions before, during, and after events, ensuring the equipment meets the needs of the event requirements.</p><p>• Communicate effectively with clients to understand their goals, offering technical expertise and suggesting additional solutions when appropriate.</p><p>• Implement security measures for equipment and ensure cables and wiring are properly installed and dressed to meet luxury resort standards.</p><p>• Assist in delivering various media formats, including audio, video, text, and animations, while adapting to the evolving event technology landscape.</p><p>• Document and improve processes under the guidance of the Technology Manager to enhance reliability, efficiency, and compliance.</p><p>• Conduct regular maintenance, cleaning, and repairs on equipment, coordinating replacements as needed and keeping teammates informed of equipment status.</p><p>• Respond calmly under pressure, adapt to changing conditions, and maintain professionalism when interacting with guests and event teams.</p><p>• Work flexible schedules aligned with event needs, demonstrating independence while providing value and support to teammates.</p>
<p>Looking for a Help Desk Technician I to join our team for a hybrid role. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.</p><p><br></p><p>Duties and Responsibilities:</p><p><br></p><p>Active participation in the Help Desk 1 phone queue</p><p>Provide first-level contact to end users in a clear and professional manner</p><p>Create and accurately code service tickets</p><p>Identify and redirect urgent tickets to the appropriate resources</p><p>Work through assigned tickets and enter appropriate time entries</p><p>Troubleshoot and resolve end user or infrastructure technical issues</p><p>Follow up with customers and see problems through to resolution</p><p>Ensure proper recording, documentation, and closure of ticket information</p><p>Maintain awareness of ongoing issues and be proactive in customer notification</p><p>Recommend modifications or improvements to client environments</p><p>Properly escalate unresolved tickets to the next level of support</p><p>Preserve and grow your knowledge of Help Desk procedures, products, and services</p><p>Onsite dispatching as needed or directed</p><p>Active participation in the On Call rotation</p><p>Competencies:</p><p><br></p><p>Strong written and verbal communication skills</p><p>Basic understanding of computer systems, networks, and troubleshooting techniques</p><p>Ability to work independently and as part of a team</p><p>Customer-oriented mindset with a passion for helping others</p><p>Previous experience in a customer service or technical support role is a plus, but not required</p><p>Ability to lift equipment</p>
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
<p>We are seeking a motivated and customer-focused Help Desk Technician to join a healthcare organization based in Des Moines, Iowa. This is a 100% onsite position supporting a multi-location environment and providing day-to-day technical support for staff and devices across Des Moines.</p><p><br></p><p><strong><em>Contract Opportunity | Must be U.S. Citizen or Green Card Holder | 100% Onsite in Des Moines</em></strong></p><p><br></p><p>This role is ideal for someone who thrives in a hands-on, fast-paced environment, enjoys solving problems, and is eager to grow within IT. The selected candidate will join a small, collaborative support team that values reliability, initiative, and strong communication skills.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide front-line technical assistance and support for user issues, hardware, software, and network troubleshooting.</li><li>Utilize the IT ticketing system to log, prioritize, and resolve requests in a timely and professional manner.</li><li>Install, configure, and repair desktop and laptop computers, printers, scanners, telephones, and other peripherals.</li><li>Support and maintain user accounts, access rights, and security groups within Active Directory.</li><li>Assist with onboarding new users and training staff on software and hardware use.</li><li>Communicate and coordinate with software vendors for application support, upgrades, or issue resolution.</li><li>Implement and document software updates and equipment changes.</li><li>Escalate complex issues to the appropriate technical team members when necessary.</li><li>Maintain and track IT inventory, including devices and network equipment.</li></ul>
<p>We are looking for a skilled Desktop Support Technician to join our team on a contract basis in Havertown, Pennsylvania. In this role, you will provide first-level technical assistance to staff, ensuring smooth operation of devices such as Apple laptops and Chromebooks. This position requires hands-on support, in-person visits, to promptly resolve hardware and software issues.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-level technical support for staff, addressing device-related issues efficiently.</p><p>• Troubleshoot and resolve problems with Apple laptops and Chromebooks used by staff </p><p>• Provide desk-side support for walk-in concerns and respond to tech calls for assistance.</p><p>• Maintain effective communication with users to understand and address their technical challenges.</p><p>• Document and track reported issues to identify recurring problems and suggest improvements.</p><p>• Collaborate with team members to share knowledge and enhance support processes.</p><p>• Conduct basic maintenance and configuration of devices to ensure optimal performance.</p><p>• Assist with onboarding new users by setting up devices and providing initial training.</p><p>• Stay updated on emerging technologies relevant to the educational environment.</p>
<p>We’re seeking a skilled IT Support Technician to join our team in Savannah, Georgia. In this contract-to-hire role, you’ll provide advanced technical support, manage IT systems, and ensure smooth operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Resolve escalated technical issues.</li><li>Troubleshoot hardware, software, and network problems.</li><li>Maintain IT infrastructure, including servers and network devices.</li><li>Install and upgrade systems, software, and hardware.</li><li>Monitor performance and apply updates, patches, and security measures.</li><li>Support cloud-based backup solutions.</li><li>Document IT processes and configurations.</li><li>Collaborate with IT teams for efficient service delivery.</li><li>Provide excellent customer service and client communication.</li></ul><p><br></p>
<p><strong>Job Summary:</strong></p><p> The IT Support Specialist will provide technical assistance and troubleshooting to end users, ensuring smooth IT operations and minimal downtime. This role involves maintaining hardware, software, and network systems.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to user inquiries and resolve IT issues promptly.</li><li>Install and configure computer systems, networks, and applications.</li><li>Maintain asset inventory and ensure timely updates.</li><li>Document support tickets and solutions in the helpdesk system.</li><li>Collaborate with infrastructure teams for escalated issues.</li></ul><p><br></p>
<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Syracuse, New York. In this role, you will provide exceptional technical assistance to ensure seamless operation across desktop, server, and network systems. You will play a key part in maintaining and enhancing our IT infrastructure while delivering top-notch service to users.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain desktop systems to ensure optimal performance and reliability.</p><p>• Oversee server and network operations, troubleshooting issues and implementing necessary solutions.</p><p>• Manage and resolve support requests through a ticketing system, ensuring timely communication with users.</p><p>• Utilize desktop imaging tools to deploy and maintain workstations efficiently.</p><p>• Ensure proper functionality of desktop hardware and software, including Windows 10 systems.</p><p>• Collaborate with team members to identify and implement improvements to IT services.</p><p>• Offer guidance and training to users on Office 365 products and other applications.</p><p>• Maintain documentation of systems, processes, and solutions for future reference.</p>
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
<p><strong>About the Role:</strong></p><p>We’re seeking a motivated and tech-savvy individual to join our IT team as a PC/Entry-Level IT Support Technician. This is an excellent opportunity for recent graduates or individuals looking to start their career in IT. You’ll gain hands-on experience supporting end-users, troubleshooting hardware and software issues, and maintaining IT systems in a dynamic environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first-level technical support for desktops, laptops, printers, and mobile devices.</li><li>Troubleshoot and resolve hardware, software, and network issues.</li><li>Assist with setup and configuration of new equipment and user accounts.</li><li>Perform routine maintenance and updates on systems and applications.</li><li>Document support requests and resolutions in the ticketing system.</li><li>Support remote users via phone, email, and remote access tools.</li><li>Collaborate with senior IT staff on projects and escalated issues.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li><li>Strong interest in technology and problem-solving.</li><li>Basic understanding of Windows OS, Microsoft Office, and networking fundamentals.</li><li>Excellent communication and customer service skills.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to learn and grow in a fast-paced IT environment.</li></ul><p><strong>Preferred (but not required):</strong></p><ul><li>Internship or volunteer experience in IT support.</li><li>Familiarity with Active Directory, Office 365, or ticketing systems.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Supportive team environment with mentorship opportunities.</li><li>Hands-on experience with a wide range of technologies.</li><li>Career development and training resources.</li><li>Great opportunity to launch your IT career!</li></ul><p><br></p>
<p>Job Summary</p><p>The PC Technician will be responsible for installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripherals within a Windows Microsoft environment. This role involves providing excellent customer service, resolving technical issues, and ensuring systems operate efficiently to support business operations.</p><p>Key Responsibilities</p><ul><li><strong>Hardware and Software Support</strong>: Install, configure, and troubleshoot Windows-based desktops, laptops, and peripherals (e.g., printers, scanners).</li><li><strong>Operating System Management</strong>: Deploy, update, and maintain Windows operating systems (e.g., Windows 10, Windows 11) and ensure compatibility with enterprise applications.</li><li><strong>Network Connectivity</strong>: Diagnose and resolve basic network issues, including LAN, Wi-Fi, and VPN connectivity in a Windows environment.</li><li><strong>User Support</strong>: Provide first-level technical support to end-users, addressing issues via phone, email, or in-person, ensuring timely resolution.</li><li><strong>System Maintenance</strong>: Perform routine maintenance, including software updates, patch management, and hardware upgrades.</li><li><strong>Documentation</strong>: Maintain accurate records of hardware/software inventory, support tickets, and troubleshooting steps.</li><li><strong>Security Compliance</strong>: Ensure systems adhere to organizational security policies, including antivirus management and user account administration.</li><li><strong>Collaboration</strong>: Work closely with IT team members to escalate complex issues and implement IT projects as needed.</li></ul><p><br></p>
<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
We are looking for a skilled Help Desk Analyst II to join our team in Syracuse, New York. In this Contract-to-Permanent position, you will play a critical role in providing technical support, troubleshooting hardware and software issues, and ensuring seamless operations for end-users. This opportunity is ideal for individuals with a strong IT background and a passion for delivering excellent customer service.<br><br>Responsibilities:<br>• Deploy and configure PCs for new employees and system refresh projects.<br>• Maintain and manage the organization's IT asset inventory to ensure accuracy and compliance.<br>• Install, configure, and repair computer hardware and software to meet operational needs.<br>• Provide step-by-step guidance and support to users to resolve technical issues efficiently.<br>• Escalate complex technical problems to the appropriate team or higher-level support when necessary.<br>• Monitor and identify recurring technical issues, reporting them to the IT team for resolution.<br>• Troubleshoot and document user workstation issues in a fast-paced environment.<br>• Develop and maintain user-friendly system application procedures and documentation for employees and management.
<p>Robert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Engineer. In this position, you will be responsible for providing Tier III level remote and desk-side "white glove" support, ensuring effective resolution of backend system tickets and successful performance of infrastructure and server maintenance. You will liaise with clients, improving their technical systems and ensuring their complete satisfaction. Candidates need experience working at an MSP with a proven track record of responding to a high-volume of tickets.</p><p>Responsibilities:</p><ol><li>Respond to and resolve backend system tickets including but not limited to physical disk status, event log errors, virtual disk space, DHCP/DNS management.</li><li>Perform infrastructure/server maintenance tasks including firewall firmware updates, switch updates, Dell Lifecycle, ESXi upgrades, and server patching.</li><li>Provide seamless support for Microsoft 365, Windows Server, Virtualization/ESXi, Backup systems, Antivirus/MDR Systems, Multi-Factor Authentication, E-mail Security Services, and PSAs such as Autotask or Connectwise.</li><li>Familiarize with Azure AD, Zerto/Veeam/Disaster Recovery, small business integrations, M365 Backup Systems, Microsoft MFA, DUO, Mimecast, SOPHOS, Threatlocker, and Datto RMM/LogMeIn.</li><li>Use relevant programming languages for automation scripting tasks, manage VoIP systems, and gain experience with industry-specific applications in law, architecture, and finance.</li></ol><p><br></p>
Seeking an experienced Help Desk Analyst III to provide advanced technical support for end users in a large enterprise environment. Candidates should be comfortable resolving escalated tickets, mentoring entry level staff, and working in hybrid/onsite settings. Responsibilities: Resolve Tier II/III technical issues across Windows, macOS, and mobile platforms. Support end users with hardware, software, networking, and application troubleshooting. Manage Active Directory accounts, permissions, and O365 administration. Escalate and document issues as needed, ensuring SLA compliance. Provide mentoring and training to Help Desk Analysts I & II.
<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting skilled Cloud Support Engineers for upcoming projects involving Azure, AWS, and hybrid infrastructure support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage and monitor cloud environments, including compute, storage, and networking</li><li>Troubleshoot cloud-related performance issues and incidents</li><li>Support migration, deployment, and configuration management tasks</li><li>Implement security and compliance standards across cloud systems</li></ul>
Key Responsibilities:<br><br>Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.<br>Join Windows workstations to the domain and resolve connectivity problems.<br>Support the O365 Suite of applications<br>Configure and troubleshoot printers, ensuring reliable functionality for end-users.<br>Respond to service desk tickets promptly and maintain detailed documentation of solutions.<br>Collaborate with team members to improve IT processes and procedures.<br>Deliver high-quality customer service to clients and internal users.<br>Qualifications:<br><br>Proven experience in IT support or helpdesk roles.<br>Strong knowledge of Windows Desktop Operating Systems and domain integration.<br>Hands-on experience with printer setup and troubleshooting.<br>Excellent communication and problem-solving skills.<br>Ability to prioritize tasks and manage multiple issues simultaneously.<br>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator(MD-100,MD101), Microsoft 365 Fundamentals(Microsoft-900)) are a plus.
<p><strong>Job Summary:</strong></p><p>We are seeking a highly customer-focused IT Help Desk Technician to support desktop users across multiple sites. This role involves troubleshooting Windows 11 workstations, shared file access, printers, and general user inquiries, while managing a steady flow of walk-up requests, email tickets, and help desk submissions. The ideal candidate will have experience in Active Directory user management, Microsoft 365 applications, and basic surveillance system support, with a strong emphasis on delivering excellent customer service.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide technical support for Windows 11 desktops and Microsoft 365 applications including Teams, Outlook, and OneDrive.</li><li>Handle daily support requests via walk-ups, email, and a web-based ticketing system (Siteforce Help Desk), managing 25–35 tickets per day.</li><li>Perform password resets, user account creation/pausing, and permission adjustments in Active Directory.</li><li>Troubleshoot shared file access issues, printer connectivity, and general “how-to” questions from users.</li><li>Assist with surveillance system footage retrieval and export to servers (no direct server administration required).</li><li>Deliver responsive and empathetic customer service, ensuring users feel supported and informed throughout the resolution process.</li><li>Maintain accurate documentation of issues and resolutions.</li><li>Collaborate with team members to improve help desk processes and contribute to the transition to a modern ticketing system.</li></ul><p><br></p>
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
