<p>We are looking for a licensed adjustor to join a non-profit organization in Stone Mountain, Georgia. This Contract position offers an excellent opportunity to support the Workers' Compensation team in handling claims and providing administrative relief during a busy period. Ideal candidates will have relevant licensing and experience in claims adjustment, particularly in workers' compensation or similar areas.</p><p><br></p><p>Responsibilities:</p><p>• Assist in managing workers' compensation claims, including loss time and indemnity claims.</p><p>• Collaborate with the Workers' Compensation Supervisor and team during virtual meetings to ensure claims are handled efficiently.</p><p>• Analyze and process claims data to support the organization's operations.</p><p>• Maintain accurate records and documentation related to workers' compensation cases.</p><p>• Ensure compliance with relevant laws and regulations when handling claims.</p><p>• Coordinate with team members to streamline administrative tasks and improve workflow.</p><p>• Participate in onboarding processes, including background checks and fingerprinting.</p><p>• Utilize provided equipment, such as laptops, to perform daily responsibilities effectively.</p><p>• Adapt to the possibility of returning to an in-office environment if required.</p><p>• Provide expertise in claims adjustment based on prior experience in insurance, hospital, or related industries.</p>
<p>Established San Francisco law firm is seeking an Intellectual Property Litigation Secretary to support their growing practice. This role requires an experienced individual with a deep understanding of litigation processes and filing procedures across multiple patent venues. Join a dynamic team that values precision, efficiency, and collaboration.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative and legal support to attorneys specializing in Intellectual Property litigation.</p><p>• Prepare, edit, and proofread legal documents, including correspondence, pleadings, and patent filings.</p><p>• File legal documents in various patent venues, such as NDCal, CDCal, WDTex, EDTex, and DDel, ensuring accuracy and compliance.</p><p>• Manage attorney calendars, schedule meetings, and coordinate travel arrangements.</p><p>• Maintain organized case files and track deadlines to ensure timely submissions.</p><p>• Handle time entries and billing processes with attention to detail.</p><p>• Liaise with clients and external parties to facilitate communication and case progress.</p><p>• Conduct research and gather information relevant to ongoing cases.</p><p>• Assist with administrative tasks, including notary public services and document management.</p><p>• Support partners in building and expanding their Intellectual Property practice.</p>
<p>Robert Half is partnering with a growing construction company on an Assistant Controller opening. This role is 100% in office so the candidates must be able to commute to the Denver metro area. </p><p><br></p><p>About the Company:</p><p>We are a growing construction company based in Denver, recognized for delivering high-quality projects and fostering a collaborative team environment. We are seeking an experienced Assistant Controller to join our accounting and finance team. This individual will play a key role in managing day-to-day accounting operations, supporting financial reporting, and ensuring compliance with industry and regulatory standards.</p><p><br></p><p>Key Responsibilities:</p><p>Oversee and manage general ledger accounting, month-end and year-end close processes.</p><p>Assist with preparation of accurate and timely financial statements and reports.</p><p>Support Controller with cash flow management, budgeting, and forecasting.</p><p>Supervise and mentor accounting staff; provide leadership and management support.</p><p>Ensure compliance with GAAP, tax requirements, and internal company policies.</p><p>Partner with project management teams to review job costing, WIP schedules, and project financials.</p><p>Assist in implementing and maintaining Standard Operating Procedures (SOPs) for the accounting function.</p><p>Contribute to the buildout and improvement of payroll procedures, including certified payroll / Davis-Bacon requirements.</p><p>Manage and track fixed assets and depreciation schedules.</p><p>Help drive system efficiencies; experience with Vista by Viewpoint strongly preferred.</p><p><br></p><p><br></p>
<p>Robert Half's HR Solutions team is seeking a proactive and detail-oriented <strong>HR Generalist with Payroll</strong> to join our client in the Duluth, GA area. In this pivotal role, you’ll provide support across payroll and human resources functions for multiple locations, with both domestic and global operations. The HR Generalist with Payroll will assist with essential processes such as payroll management, onboarding, recruitment, benefits administration, and compliance with employment regulations. The ideal candidate will have strong organizational skills and the ability to multitask effectively in a fast-paced business environment. Success in this role requires a high attention to detail, a sense of urgency, and a commitment to delivering results. If you’re passionate about contributing to the growth and operational excellence of a thriving company, this role is for you. The position is primarily onsite in our Duluth office with occasional remote work flexibility.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Payroll Operations:</strong> Manage payroll processes, ensuring accuracy and compliance with submission deadlines. This includes handling updates, reviewing documentation, generating reports, reconciling statements, and liaising with the HR team for approvals.</li><li><strong>HR Administration:</strong> Provide coordination and support for various HR functions, including record-keeping, onboarding, recruitment, benefits administration, and compliance audits.</li><li><strong>Onboarding & Preboarding:</strong> Facilitate the onboarding experience for new hires by managing schedules, documentation, training sessions, and checklist alignments across departments.</li><li><strong>Benefits Support:</strong> Administer health and welfare plan enrollments, terminations, and changes. Reconcile benefits data and coordinate with payroll providers for accurate deductions.</li><li><strong>Employee Relations:</strong> Act as the first point of contact for employee inquiries, addressing questions promptly while maintaining a customer-service-focused approach.</li><li><strong>Compliance Monitoring:</strong> Support efforts to remain in compliance with payroll, HR practices, and federal and state labor laws. Maintain I-9 files, employee attendance records, and process terminations responsibly.</li><li><strong>General HR Functions:</strong> Assist with scheduling meetings, distributing correspondence, processing mail, maintaining employee records, safety initiatives, and employee engagement programs.</li><li><strong>Recruitment Operations:</strong> Ensure smooth recruiting processes, tracking candidate progress, providing timely follow-ups, and preparing required documents.</li><li><strong>Reporting & Analytics:</strong> Generate ad hoc and scheduled data reports to support HR Manager decision-making and organizational improvements.</li><li><strong>Project Support:</strong> Assist with special HR initiatives and projects as needed.</li></ul><p><br></p>
<p>We are looking for a dedicated Dental Receptionist to join our team in West Barnstable, Massachusetts. In this role, you will provide crucial front-office support for a dental practice, ensuring smooth operations and excellent patient experiences. This is a long-term contract position that offers an opportunity for growth and development within a healthcare environment.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage patient appointments, including scheduling and sending reminders.</p><p>• Handle payment processing, such as collecting and recording co-pays.</p><p>• Accurately input patient information and office data into dental software systems.</p><p>• Welcome patients upon arrival and assist with check-in procedures.</p><p>• Maintain clear communication with patients regarding scheduling and dental services.</p><p>• Support the dental team by ensuring administrative tasks are completed efficiently.</p><p>• Manage phone calls, emails, and other correspondence related to patient inquiries.</p><p>• Maintain organized records and ensure compliance with office policies.</p><p>• Utilize dental terminology and software to streamline office operations.</p>
Receptionist Receptionist Opportunities We currently have an opening for an articulate, highly-skilled Receptionist in a growing technical start-up company. This dynamic and creative company has just ranked as one of the “Fastest Growing Companies” in the local Business Journal! Are you a motivated self-starter who can handle multiple projects at once with a smile? Then we have a position for you. How you will make an impact · Greet visitors · Answer all incoming phone calls · Excellent communication and social skills · Excellent spelling and grammar · Sense of urgency and capable of prioritizing · Responding to inquiries, providing excellent customer service · Receiving, reviewing, and distributing incoming mail according to specified procedures · Maintaining various office files and providing general office filing support · Ordering office and kitchen supplies · Assist other administrative staff with support overflow work, including word processing, data entry and Internet research tasks Please apply online or through our Robert Half app
We are looking for a skilled Systems Administrator to join our team on a long-term contract basis in Jacksonville, Florida. In this role, you will manage and maintain system operations, ensuring high performance and reliability across various platforms. This is an excellent opportunity to work with cutting-edge technologies while supporting critical organizational functions.<br><br>Responsibilities:<br>• Manage and maintain cloud infrastructure, ensuring optimal performance and scalability.<br>• Administer and troubleshoot Active Directory to support user access and security requirements.<br>• Oversee the configuration and maintenance of Microsoft Office 365 applications.<br>• Provide support for phone systems, resolving any technical issues in a timely manner.<br>• Ensure the smooth operation of Windows 11 environments, including updates and patches.<br>• Monitor and manage Amazon Web Services (AWS) resources to support business needs.<br>• Collaborate with other IT professionals to implement system improvements and upgrades.<br>• Create and maintain comprehensive documentation for systems and processes.<br>• Perform regular system health checks and monitor for potential issues.<br>• Respond to and resolve technical support tickets with efficiency and professionalism.
<p>We are looking for an experienced Senior Human Resources Consultant to join our team in California. This is a long-term contract position that combines remote work flexibility with occasional in-office meetings. The ideal candidate will bring a consultative approach to collaborating with leadership teams, facilitating workgroups, and driving compensation-based proposals for physician leaders. This role requires a strategic mindset and the ability to effectively manage HR initiatives aligned with business objectives.</p><p><br></p><p>Responsibilities:</p><p>• Lead and facilitate workgroups with physician leaders to address organizational needs and develop actionable solutions.</p><p>• Design and deliver impactful presentations using PowerPoint, incorporating data sets from Excel to support decision-making processes.</p><p>• Collaborate with cross-functional departments to assist in creating compensation-based proposals for physician leaders.</p><p>• Provide expert consultation to management and employees on HR issues, ensuring alignment with corporate policies and objectives.</p><p>• Develop and implement HR programs and initiatives, such as salary reviews, workforce planning, and organizational changes.</p><p>• Coach and guide leadership teams on HR strategies to enhance employee engagement and drive business success.</p><p>• Analyze and interpret HR data to support strategic planning and decision-making.</p><p>• Ensure compliance with HR policies while addressing employee relations issues effectively.</p><p>• Utilize systems such as PeopleSoft and Microsoft Office to streamline HR processes and reporting.</p><p>• Contribute to the development and execution of IT HR strategic roadmap plans, ensuring timely and budget-conscious delivery.</p>
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service.<br><br>Responsibilities:<br>• Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments.<br>• Manage and resolve service desk tickets efficiently using ServiceNow.<br>• Utilize Jamf to oversee and support macOS endpoints effectively.<br>• Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations.<br>• Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery.<br>• Uphold exceptional standards of customer service, ensuring timely responses to technical issues.<br>• Troubleshoot and resolve issues related to Active Directory and Windows 10 systems.<br>• Document recurring technical problems and propose solutions to enhance system efficiency.
We are looking for an experienced HR Generalist/Office Administrator to join our team in Englewood, Colorado. This role combines key human resources responsibilities with office administration tasks to ensure smooth day-to-day operations. The ideal candidate will bring a strong background in HR processes, payroll management, and employee relations, along with excellent organizational and communication skills.<br><br>Responsibilities:<br>• Oversee the full employee and contractor lifecycle, including recruitment, onboarding, engagement, development, and offboarding.<br>• Manage payroll processing and maintain accurate time and attendance records.<br>• Administer employee benefits programs, including 401(k), health insurance, and wellness initiatives.<br>• Ensure compliance with state and federal labor laws by maintaining and updating HR policies and procedures.<br>• Coordinate audits and manage workers' compensation and unemployment insurance processes.<br>• Plan and execute internal communications, including company announcements and employee event coordination.<br>• Handle office administration tasks such as managing office bills, coordinating with IT vendors, and overseeing facility needs.<br>• Maintain building access controls, alarm codes, and key distribution systems.<br>• Organize and track mandatory employee training schedules and ensure compliance with role-specific regulations.<br>• Collaborate with external partners to support HR and administrative functions effectively.
<p>Robert Half is currently looking for an Accounting Clerk to support a Downtown Property Management Company. This position offers an excellent opportunity to contribute to a company's financial operations in a professional and collaborative environment. Candidates residing in Hawaii are strongly preferred due to the need for local expertise and ease of commuting to the downtown office. If interested in this role, please call us at 808-531-8056.</p><p><br></p><p>JOB DUTIES:</p><p>-Verifying the accuracy of vendor invoices and account coding</p><p>-Processing accounts payable invoices and obtaining approval signatures for timely payments</p><p>-Researching and responding to accounts payable inquires</p><p>-Preparing accounts payable folders and filing vouchers </p><p>-Supports the property management functions with billings, receivables, and cash receipts</p><p>-Provides accounting and clerical support to the department</p><p>-Other duties as assigned</p><p><br></p><p><br></p>
<p>We are looking for an IT Engineer to join our clients' team in San Francisco, California. In this role, you will play a vital part in delivering exceptional IT support and maintaining the productivity of users across the organization. You will also contribute to the configuration, implementation, and management of various cloud-based applications and tools, collaborating closely with the Systems Engineering team.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive IT support to ensure optimal user satisfaction and productivity.</p><p>• Assist in the configuration, implementation, and maintenance of SaaS applications and tools.</p><p>• Troubleshoot technical issues related to Mac and iOS endpoints, collaboration platforms, and networking systems.</p><p>• Manage and maintain cloud-based applications utilized across the organization.</p><p>• Collaborate with Systems Engineers on projects, progressively taking ownership of initiatives.</p><p>• Participate in on-call rotations and provide after-hours IT support as needed.</p><p>• Document and refine IT processes to ensure consistent improvements in workflows and practices.</p><p>• Test, configure, and deploy IT solutions in dynamic and fast-paced environments.</p><p>• Maintain and enhance AV and conference room technologies to support seamless communication.</p><p>• Establish clear expectations and prioritize tasks to ensure timely delivery of commitments.</p>
<p>Robert Half is seeking a detail-oriented and proactive <strong>HR Coordinator</strong> for a promising opportunity in <strong><u>Dallas, TX.</u></strong> This position involves supporting daily human resources operations for a dynamic organization, assisting with a variety of HR functions while ensuring compliance with organizational policies and procedures.</p><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Thorofare, New Jersey. In this role, you will provide technical assistance and support across a range of desktop, laptop, and mobile devices in a fast-paced Windows 11 and Microsoft 365 environment. This position requires a proactive approach to problem-solving, collaboration, and delivering high-quality IT services.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot both hardware and software to ensure optimal performance.<br>• Manage service desk tickets by providing timely updates, escalating complex issues, and ensuring satisfactory resolutions.<br>• Oversee the onboarding and offboarding processes, including imaging and deploying hardware while maintaining accurate IT asset records.<br>• Detect and report phishing attempts, malware infections, and other security threats following established procedures.<br>• Support the integration of IT systems for newly acquired organizations into the company's operations.<br>• Conduct research using vendor resources and forums to identify solutions that prevent and resolve technical challenges.
<p><strong>Associate – Client Services Accounting</strong></p><p>Join a well-established private investment firm that provides comprehensive financial services to multi-generational clients. This role offers the opportunity to work in a collaborative environment, supporting high-net-worth individuals and families with accounting, reporting, and financial operations.</p><p><br></p><p><strong>The Role</strong></p><p>As an Associate in Client Services Accounting, you’ll play a key role in managing day-to-day transactions, financial reporting, and client communications. You’ll support a wide range of accounting functions while partnering with internal teams to deliver high-quality service and insights.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Enter journal entries, reconcile accounts, and prepare financial statements</li><li>Manage accounts payable and anticipate client liquidity needs</li><li>Review investment valuations and balance sheet items</li><li>Interface with clients, estate managers, and vendors for payment and reporting</li><li>Collaborate across departments on client reporting and forecasting</li><li>Support process improvements and technology integration</li></ul><p><strong>Why Join</strong></p><ul><li>Competitive compensation and benefits</li><li>401(k) with 5% match + annual contribution</li><li>Generous paid time off, parental leave, and child care stipend</li><li>Health, dental, vision, and disability coverage</li><li>Volunteer time off and donation matching</li><li>In-person work schedule: Tuesday–Thursday in San Francisco</li></ul><p><strong>Excited about this opportunity?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p><p><br></p>
<p>Robert Half is seeking a detail-oriented and proactive Sales coordinator to join a dynamic team in Fresno, CA. This temp-to-hire opportunity is ideal for someone who thrives in a fast-paced environment and enjoys supporting both internal teams and external customers. The role plays a key part in ensuring smooth order processing, accurate documentation, and timely delivery coordination.</p><p><br></p><p><strong>Work Environment:</strong></p><ul><li>On-site role in Fresno, CA.</li><li>Temp-to-hire opportunity with long-term potential.</li><li>Collaborative team culture guided by values of Excellence, Accountability, and Transparency</li></ul><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and process incoming orders via multiple channels (email, phone, fax, internal teams).</li><li>Communicate pricing, availability, and delivery timelines to customers and sales representatives.</li><li>Coordinate with production and logistics teams to ensure timely and accurate order fulfillment.</li><li>Prepare and manage shipping documentation, invoices, and export paperwork.</li><li>Monitor inventory levels and update internal systems accordingly.</li><li>Handle customer inquiries and resolve issues related to orders or shipments.</li><li>Maintain organized records of quotes, orders, and customer communications.</li><li>Support reporting and data entry tasks to assist management with performance tracking.</li><li>Update customer databases and portals with current pricing and product information.</li></ul><p><br></p>
<p>We are looking for an experienced IT Infrastructure Manager to join our team near Panyesville, Minnesota. In this role, you will lead initiatives to design, implement, and maintain cutting-edge infrastructure solutions while mentoring a team of experienced professionals.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development and implementation of enterprise infrastructure solutions, including servers, storage, networking, virtualization, and cloud technologies.</p><p>• Provide technical guidance and support to the Systems Support team, addressing escalated issues and ensuring efficient task management.</p><p>• Oversee infrastructure and AI-related projects, ensuring alignment with organizational goals and strategies.</p><p>• Design and implement infrastructure to support AI initiatives, including data pipelines, model training, and inference workloads.</p><p>• Collaborate with cross-functional teams to deploy and maintain AI tools, APIs, and services such as machine learning platforms and computer vision systems.</p><p>• Ensure the creation and upkeep of technical documentation and standard operating procedures.</p><p>• Mentor team members to enhance their technical expertise and accountability while facilitating proper onboarding and training.</p><p>• Maintain server and security configurations in compliance with industry standards and best practices.</p><p>• Plan and execute the installation, configuration, and testing of hardware, software, and system management tools.</p><p>• Promote proactive system management practices, including monitoring, patching, and endpoint configuration.</p>
We are looking for a Workplace Experience Coordinator to join our team in Dallas, Texas. In this role, you will play a pivotal part in delivering exceptional customer service to employees, leadership, and visitors at a global headquarters. This is a long-term contract position that provides a unique opportunity to support high-profile meetings, events, and workplace operations in a meticulous and dynamic environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for visitors and employees, ensuring a meticulous and welcoming first impression.<br>• Coordinate and manage on-site events, including securing venues, arranging setup and teardown, and overseeing event logistics.<br>• Support leadership and board meetings by preparing materials, managing schedules, and ensuring all requirements are met.<br>• Oversee workplace services such as mail distribution, office supply management, and onboarding processes.<br>• Address inquiries and resolve complaints from employees and visitors with a customer-focused approach.<br>• Monitor and coordinate janitorial or maintenance requests to maintain a well-functioning workplace environment.<br>• Collaborate with vendors to ensure the timely delivery of goods and services required for operations.<br>• Follow established security and emergency procedures to ensure the safety and security of the building.<br>• Utilize Microsoft Office tools, including Outlook and Excel, to create schedules, presentations, and reports.<br>• Represent the organization with a composed and meticulous demeanor, maintaining high standards of communication and appearance.
<p><strong>Job Summary</strong></p><p>We are seeking a <strong>Real Estate Manager</strong> to oversee all operational aspects of a <strong>single, mixed-use property</strong> with <strong>six distinct budgets</strong>. This role includes <strong>budget oversight, vendor management, lease enforcement</strong>, and overall day-to-day property management responsibilities.</p><p>You will work alongside an <strong>on-site Assistant Manager</strong> to ensure operational excellence and tenant satisfaction across the property.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee <strong>day-to-day property operations</strong> including site inspections, vendor supervision, and service oversight</li><li>Manage and review <strong>vendor contracts, bids, and invoices</strong></li><li>Conduct <strong>lease reviews</strong> and enforce lease terms and property rules</li><li>Participate in <strong>leasing calls and coordination</strong> with stakeholders</li><li>Manage and track <strong>multiple property budgets</strong></li><li>Prepare written reports, emails, and documentation for stakeholders</li><li>Collaborate with the <strong>Assistant Manager</strong> to deliver high-quality property management services</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Olive Branch, Mississippi. In this Contract-to-Permanent position, you will play a key role in providing top-notch IT support while ensuring a seamless computing experience for end-users. This role requires a proactive individual with a strong technical foundation, excellent communication skills, and a passion for delivering exceptional service.<br><br>Responsibilities:<br>• Deliver exceptional first and second-tier incident management support to resolve technical issues efficiently.<br>• Act as the escalation point for Tier 1 IT Service Desk when on-site assistance is required.<br>• Manage tasks under pressure while meeting both tactical and strategic business objectives.<br>• Perform account management tasks in Active Directory, including account creation, password resets, and group modifications.<br>• Ensure compliance with change management protocols to maintain a stable and reliable IT environment.<br>• Provide technical support for Apple iOS, Windows 7 & 10, and Microsoft Server 2008/2012.<br>• Deploy and image PCs while maintaining hardware and software standards.<br>• Collaborate with teams to create and update knowledge base articles for internal use.<br>• Travel occasionally to other locations to provide on-site support as needed.<br>• Maintain strong relationships with local vendors for network, telecommunications, and audiovisual services.
We are looking for an Office Assistant to support a project convention in Arlington, Texas. This contract position offers an opportunity to engage with customers, assist with administrative tasks, and contribute to a dynamic event environment.<br><br>Responsibilities:<br>• Capture photos at designated photo booths during the convention.<br>• Provide information and talk confidently about the company’s products and services.<br>• Perform receptionist duties, including welcoming guests and directing inquiries.<br>• Handle scanning tasks to ensure proper documentation and record-keeping.<br>• Answer inbound calls and manage basic clerical responsibilities.<br>• Maintain an organized workspace to support the team and event operations.<br>• Assist with general administrative tasks as needed throughout the project.
<p>Our recruiting firm is representing a <strong>high-profile executive in Rancho Santa Fe</strong> who is seeking an experienced <strong>Executive Assistant</strong>. This role requires discretion, adaptability, and exceptional organizational skills to keep up with a fast-paced and constantly evolving schedule. The Executive Assistant will manage complex calendars, travel arrangements, and confidential projects, while also serving as a trusted gatekeeper and liaison to both internal teams and external partners. This position is ideal for someone who excels under pressure, thrives on multitasking, and can anticipate needs before they arise.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Manage complex executive calendars, including scheduling meetings, events, and travel.</li><li>Serve as the first point of contact for internal staff, clients, and external stakeholders.</li><li>Handle confidential information with the highest degree of professionalism.</li><li>Prepare correspondence, presentations, and reports on behalf of the executive.</li><li>Coordinate logistics for meetings, including agendas, materials, and follow-up actions.</li><li>Support personal and business-related tasks as needed.</li><li>Track deadlines and ensure priorities are met in a timely manner.</li><li>Assist with project management tasks, vendor coordination, and financial documentation.</li></ul>
<p><strong>About the Role</strong></p><p>A leading healthcare organization is seeking a <strong>Support Supervisor</strong> to co-lead a remote team supporting digital chat operations. This role is critical in ensuring smooth call center and chatbot operations, driving KPI performance, and supporting a high volume of tickets across multiple states. The ideal candidate will be solutions-oriented, an excellent written communicator, and comfortable working in a mission-driven, faith-based environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Co-supervise a team of 9 agents handling digital chat support.</li><li>Manage high-volume tickets across 9 states with a focus on efficiency and resolution.</li><li>Oversee KPI performance, metrics, and service quality.</li><li>Ensure accuracy and professionalism in all written communication.</li><li>Support change management initiatives to improve processes and service delivery.</li><li>Provide solutions-focused leadership—prioritizing problem-solving over excuses.</li><li>Collaborate with leadership to enhance chatbot and call center operations.</li></ul><p><br></p>
We are looking for a Help Desk Analyst I to join our team in Allentown, Pennsylvania, on a long-term contract basis. In this role, you will provide essential technical support to ensure smooth operations of IT systems for staff and students across the district. This position requires a proactive and detail-oriented individual with strong troubleshooting skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Deliver technical support for desktops, laptops, printers, and other peripheral devices.<br>• Manage and resolve help desk tickets promptly, ensuring efficient issue resolution.<br>• Install, configure, and maintain software and hardware systems to meet user needs.<br>• Provide support for Microsoft Office 365, Windows operating systems, and educational software.<br>• Document issues and resolutions accurately using ticketing systems.<br>• Address network connectivity problems and perform basic troubleshooting.<br>• Set up and maintain classroom technology, including projectors, smart boards, and student devices.<br>• Collaborate with IT staff to implement system upgrades and deployments.<br>• Offer both on-site and remote technical support across multiple school locations.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
