<p>We are looking for a Customer Service Specialist to join a Finance Team. The Customer Service Specialist supports day-to-day customer interactions, order-related updates, and accurate record maintenance while helping keep projects on track. The ideal candidate is organized, responsive, and comfortable working across spreadsheets, CRM tools, and standard office applications. This opportunity also offers room to expand into analytical support as business needs evolve.</p><p>The Customer Service Specialist needs to be very good with data, keeping tasks and projects updated and could move into another position eventually within the company. </p><p><br></p><p>Responsibilities:</p><p>• Provide timely updates to customers and internal stakeholders on project and order status through phone, email, and system records.</p><p>• Enter and maintain customer, order, and project information with a high level of accuracy across company databases and CRM platforms.</p><p>• Handle inbound inquiries professionally, resolve routine service issues, and escalate more complex concerns when appropriate.</p><p>• Use Excel and other Microsoft Office applications to track activities, organize information, and prepare status reports.</p><p>• Maintain clear documentation in HubSpot and related systems to support smooth communication and follow-through.</p><p>• Monitor open tasks closely, prioritize daily assignments effectively, and ensure commitments are completed on schedule.</p><p>• Review data for completeness and accuracy, identifying inconsistencies and supporting basic analysis when needed.</p>
<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training.</p><p><br></p><p> Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p><p> </p><p> </p><p> </p><p> </p><p><br></p>
<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge.</p><p><br></p><p>Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p><p> </p><p> </p>
<p>We are seeking a Customer Support Specialist to deliver excellent service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is professional, empathetic, detail-oriented, and comfortable working in a fast-paced environment.</p><p>Responsibilities:</p><p>• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p>• Troubleshoot and resolve product or service issues effectively.</p><p>• Document customer interactions and resolutions in CRM software.</p><p>• Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p>• Identify opportunities for process improvement based on customer feedback.</p><p><br></p>
<p>A respected organization is seeking a billing specialist to work in their Gaithersburg office. </p><p>Duties include:</p><p>· Calculating, recording, inputting or processing financial data</p><p>· Preparing customer invoices based on accounting procedures</p><p>· Researching and investigating discrepancies in invoices to determine the accuracy of charges</p><p>· Matching payments to invoice numbers or sales orders</p><p>· Handling customer inquiries regarding billing issues</p><p>· Managing an Accounts Receivable ledger and Accounts Receivable files</p><p>· Submitting daily reports to management on accounts receivable operations</p><p><br></p><p><br></p>