<p>We are looking for a detail-oriented WORKDAY HRIS Coordinator to join our Long Island team. This is an excellent opportunity to grow your skills in a fast paced, growing company.</p><p><br></p><p>Responsibilities:</p><p>• Manage data entry tasks within HR systems to maintain up-to-date employee records.</p><p>• Assist in the administration of HR processes, including benefits enrollment and employee communications.</p><p>• Utilize HRIS platforms to track and manage employee information and generate reports.</p><p>• Ensure compliance with HR regulations and standards by monitoring policies and procedures.</p><p>• Provide support for employee inquiries related to HR status and system.</p><p>• Coordinate with various departments to streamline HR operations and resolve any issues efficiently.</p>
<p>We are looking for a skilled Tax Accountant to join our dynamic team. This role offers an exciting opportunity to take on senior-level responsibilities, including managing tax operations, reviewing returns, and mentoring staff. If you are passionate about tax consulting and enjoy building strong client relationships, we encourage you to apply. <strong>Salary Range: </strong>$80,000 - $105,000/year. Compensation will depend on the candidate’s experience, technical skills, and performance background.</p><p><br></p><p>Benefits: </p><ul><li>Medical, Dental, Vision Benefits </li><li>401k with a match </li><li>Paid Time Off </li></ul><p><br></p><p>Responsibilities:</p><p>• Oversee the preparation and review of corporate and individual tax returns to ensure accuracy and compliance.</p><p>• Train, mentor, and provide guidance to entry-level staff members to enhance team performance.</p><p>• Build and maintain strong relationships with clients, addressing their tax-related inquiries and concerns.</p><p>• Collaborate with clients to develop effective tax strategies that align with their financial goals.</p><p>• Ensure compliance with federal, state, and local tax regulations while staying updated on changes in tax laws.</p><p>• Utilize accounting software such as UltraTax and QuickBooks to manage and streamline tax processes.</p><p>• Assist in the preparation of complex tax filings and resolve any discrepancies or issues.</p><p>• Support the team in auditing processes and reviewing financial statements as needed.</p><p>• Analyze cash activity and budget processes to improve overall financial efficiency.</p><p>• Provide expertise in ERP solutions and accounting systems to optimize operations.</p>
Key Responsibilities<br>Act as a trusted IT advisor to New York office employees, providing expert support and guidance across all levels.<br>Deliver responsive and effective support for Windows 11, Office 365, and collaboration tools including Microsoft Teams.<br>Administer and maintain Microsoft cloud services including Azure, Intune, Exchange Online, Defender, and Entra ID.<br>Manage service desk tickets, ensuring timely resolution and high-quality user experience.<br>Monitor and maintain the performance and availability of servers, storage, databases, and communication systems.<br>Troubleshoot and resolve LAN/WAN connectivity issues; escalate to vendors when necessary.<br>Support Cisco networking infrastructure and ensure reliable network operations.<br>Maintain IT security protocols, including firewall management, anti-virus protection, and access control.<br>Perform patch management, system installations, and configuration of Windows servers and desktops.<br>Maintain accurate technical documentation and contribute to IT policy and procedure updates.<br>Lead inventory management for IT assets, ensuring accurate records and best practices.<br>Required Skills & Experience<br>2–4 years of experience in IT operations or system administration.<br>Proficiency in:<br>Windows 11, Office 365, Azure, Intune, Exchange Online, Defender, Entra ID<br>Cisco Networking, LAN/WAN infrastructure<br>Network protocols including TCP/IP, DNS, DHCP<br>Strong troubleshooting and diagnostic skills across hardware, software, and cloud environments.<br>Excellent communication and customer service skills, with the ability to support executive-level users.<br>Experience with firewall technologies (SonicWALL preferred) and endpoint protection.<br>Ability to work independently and collaboratively in a fast-paced, detail oriented environment.
We are looking for an experienced ERP/CRM Consultant to join our team in Brooklyn, New York. In this Contract-to-permanent role, you will play a pivotal part in managing and optimizing enterprise systems to align with business needs. This position offers the opportunity to collaborate across multiple departments, ensuring seamless integration and functionality of ERP and CRM solutions.<br><br>Responsibilities:<br>• Lead the implementation and optimization of ERP and CRM systems to support organizational goals.<br>• Collaborate with stakeholders across departments to gather requirements and ensure system alignment with business processes.<br>• Develop and manage project plans, including timelines, budgets, and deliverables.<br>• Oversee the configuration and customization of ERP and CRM modules, ensuring they meet user needs.<br>• Provide guidance on system integration, including API development and data migration.<br>• Coordinate with external vendors and consultants to ensure successful delivery of solutions.<br>• Create detailed documentation, such as business requirement documents, to support system development and maintenance.<br>• Drive user adoption through effective training and change management strategies.<br>• Monitor system performance and identify opportunities for improvement.<br>• Ensure compliance with industry standards and best practices in system management.
We are looking for a skilled Payroll Specialist to join our team on a contract basis in New York, New York. This role involves managing comprehensive payroll functions, ensuring seamless processing for a large-scale workforce, and maintaining compliance with multi-state regulations. If you have a strong background in payroll operations and a keen eye for detail, we encourage you to apply.<br><br>Responsibilities:<br>• Process bi-weekly payroll for U.S. employees, ensuring accuracy and timeliness.<br>• Handle onboarding tasks for new hires, including payroll setup and documentation.<br>• Calculate and distribute commission payments and retroactive adjustments.<br>• Update payroll records and spreadsheets to maintain accurate employee data.<br>• Address payroll-related inquiries from employees and other internal teams.<br>• Ensure compliance with multi-state payroll regulations and garnishment requirements.<br>• Utilize HRIS systems, such as ADP Workforce Now and Workday, to manage payroll operations.<br>• Collaborate with the benefits team to integrate payroll with employee compensation.<br>• Generate reports and provide insights on payroll metrics to support decision-making.<br>• Assist in maintaining payroll compliance and resolving discrepancies promptly.
<p>We are looking for a detail-oriented Credit Clerk to join our team in the Middlesex County, NJ area. In this role, you will be responsible for supporting the credit department by performing essential administrative and financial tasks. If you enjoy working in a fast-paced environment and have a knack for organization and numbers, we encourage you to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Update and manage a weekly Excel log to track critical data points.</li><li>Reconcile purchase orders with supplier invoices to uphold financial reliability.</li><li>Perform light customer account entries, such as posting transactions on statements.</li><li>Prepare and process bi-weekly FedEx packages for distribution to specific destinations.</li><li>Utilize basic math skills for debits, credits, and routine financial calculations.</li><li>Request and collect statements from suppliers and freight companies as required.</li><li>Match bills of lading with freight bills to verify record accuracy.</li><li>Organize and maintain comprehensive filing systems for swift record retrieval.</li><li>Manage interruptions effectively while multitasking in a fast-paced environment.</li></ul><p><br></p>
<p>115,000 - 125,000</p><p><br></p><p>Benefits:</p><ul><li>Hybrid</li><li>Dental</li><li>Vision</li><li>Health </li><li>401k</li></ul><p> Responsibilities:</p><ul><li>Prepare and file various tax returns (Individual, Partnership, S Corp, Gift, Private Foundation).</li><li>Advise clients on tax planning, estate strategies, and charitable giving.</li><li>Respond to client and advisor inquiries on tax, asset, and liability matters.</li><li>Collaborate with attorneys and employers on compensation, RSUs, and tax issues.</li><li>Oversee or prepare financial reports including net worth summaries and cash flow statements.</li><li>Support clients with ad-hoc projects (e.g., LLC filings, foundation gifts, compliance tasks).</li><li>Develop and implement strategic tax plans tailored to client needs.</li></ul><p><br></p>
<p>We are looking for a dedicated Full Charge Bookkeeper to oversee the financial operations of our firm in Basking Ridge, New Jersey. This role involves managing a wide range of accounting functions, including financial reporting, general ledger maintenance, and cash flow management. The ideal candidate will demonstrate exceptional organizational skills and attention to detail, ensuring the accuracy and integrity of all financial data.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and reconcile general ledger accounts across multiple entities and properties to ensure accuracy in financial records.</p><p>• Prepare comprehensive financial statements on a monthly, quarterly, and annual basis.</p><p>• Manage accounts payable and receivable processes, including vendor payments and tenant billing, while collaborating with external accounting services.</p><p>• Perform bank reconciliations and monitor cash flow to support effective financial planning.</p><p>• Oversee payroll processing and ensure all related tax filings are completed accurately and on time.</p><p>• Coordinate with external CPAs to facilitate tax preparation and audits.</p><p>• Track capital contributions, distributions, and investor allocations with precision.</p><p>• Support budgeting, forecasting, and financial analysis to assist in strategic decision-making.</p><p>• Ensure compliance with organizational and internal financial policies.</p><p>• Organize and maintain thorough records for all financial transactions and documentation.</p>
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Parsippany, New Jersey. In this role, you will play a key part in ensuring smooth and efficient order management while delivering exceptional service to our clients. The ideal candidate will be detail-oriented, proactive, and skilled in communication to support our dynamic business operations.<br><br>Responsibilities:<br>• Accurately input and manage domestic and international sales and sample orders, ensuring all details such as pricing, product specifications, delivery timelines, and account information are correct.<br>• Monitor and oversee open orders, adjusting to changes prompted by customer requests, production schedules, or shipping delays.<br>• Maintain and update customer pricing information, running reports to identify issues and ensuring accurate billing for shipped orders.<br>• Process chargebacks related to demurrage or detention with high precision and ensure proper customer billing.<br>• Utilize tools like SAP, OneNote, and SharePoint to organize customer and product information while managing Z block reports.<br>• Work collaboratively with teams in logistics, supply chain, marketing, and sales to streamline order processing and enhance customer satisfaction.<br>• Investigate and resolve customer inquiries or concerns promptly and professionally to maintain strong client relationships.<br>• Generate reports and analyze data to identify trends or areas for improvement in customer service operations.<br>• Communicate effectively with customers via email and phone to provide updates, clarify details, and ensure their needs are met.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
<p>Our client is seeking an experienced <strong>Payroll Administrator</strong> to join their team on a <strong>contract basis</strong> in <strong>Bridgewater, New Jersey</strong>. In this role, you will oversee the payroll process ensuring accuracy, compliance, and timely execution. This is an excellent opportunity for professionals with strong expertise in payroll systems. </p><p><br></p><p><strong>Payroll Specialist Responsibilities:</strong></p><p>• Manage the full-cycle payroll process, from data collection to final reporting, ensuring accuracy and completeness.</p><p>• Administer payroll for employees across multiple states, adhering to local and federal regulations.</p><p>• Utilize ADP Workforce Now to process payroll, generate reports, and maintain employee records.</p><p>• Ensure compliance with tax filings, deductions, and other statutory requirements.</p><p>• Address payroll-related inquiries and resolve discrepancies in a timely manner.</p><p>• Prepare and submit reports detailing payroll activities and metrics.</p><p>• Collaborate with HR and finance teams to support organizational payroll needs.</p><p>• Maintain confidentiality and security of sensitive employee information.</p><p>• Stay updated on changes in payroll laws and regulations to ensure compliance.</p>
<p>Expanding New York City law firm is currently seeking a Bookkeeper. In this role, you will oversee financial transactions and ensure accuracy in accounts payable, accounts receivable, and bank reconciliations. This position offers an opportunity to work in a dynamic legal environment while contributing to the organization’s financial health.</p><p><br></p><p>Responsibilities:</p><p>• Manage and process accounts payable and accounts receivable transactions with precision and efficiency.</p><p>• Perform regular bank reconciliations to ensure accurate financial records.</p><p>• Utilize QuickBooks Online to maintain and update bookkeeping records.</p><p>• Prepare and execute wire transfers while adhering to company protocols.</p><p>• Monitor financial data to identify discrepancies and resolve them promptly.</p><p>• Provide timely and accurate financial reports to support decision-making.</p><p>• Collaborate with team members to streamline bookkeeping processes and improve efficiency.</p><p>• Ensure compliance with legal and regulatory standards in all financial transactions.</p><p>• Maintain organized records and documentation for auditing and reporting purposes.</p><p>• Assist with additional finance-related tasks as needed to support the department.</p>
<p>We’re seeking a highly organized and proactive Litigation Executive Assistant to support our client's litigation team. This role involves coordinating case activities, managing legal documentation, and assisting attorneys throughout the litigation process. The ideal candidate is detail-oriented, communicative, and comfortable working in a fast-paced legal environment.</p><p>Key Responsibilities:</p><ul><li>Coordinate litigation case timelines, deadlines, and documentation from start to finish</li><li>Organize and manage legal documents, filings, and discovery materials</li><li>Assist with legal research and help prepare case files for hearings and trials</li><li>Support attorneys with scheduling, logistics, and communication</li><li>Lead administrative efforts for depositions, witness coordination, and trial preparation</li><li>Maintain client communication and provide updates on case progress</li><li>Collaborate with internal teams and external counsel to ensure smooth case management</li></ul><p><br></p>
We are looking for an experienced Marketing Manager to lead strategic initiatives and drive impactful campaigns in the education sector. This role requires a creative thinker who excels in digital and B2B marketing strategies to enhance brand visibility and engagement. Join our team in Scotch Plains, New Jersey, to make a difference in shaping our marketing efforts.<br><br>Responsibilities:<br>• Develop and execute comprehensive marketing strategies tailored to the education industry.<br>• Lead the planning and management of email campaigns to maximize audience engagement.<br>• Drive B2B marketing initiatives, building strong relationships with partners and stakeholders.<br>• Oversee digital marketing efforts, including social media, SEO, and paid advertising.<br>• Analyze campaign performance data to identify opportunities for improvement and optimization.<br>• Collaborate with cross-functional teams to ensure brand consistency across all platforms.<br>• Create and manage budgets for marketing campaigns to ensure cost-effective execution.<br>• Research market trends and competitor activities to inform strategic decisions.<br>• Foster brand awareness through innovative campaigns and targeted messaging.<br>• Monitor industry advancements to incorporate new tools and techniques into marketing plans.
A global biopharmaceutical company with a growing U.S. presence is seeking a Director of Pricing Policy and Analytics to lead pricing policy evaluation and build an advanced analytics function within the U.S. Pricing & Contracting team. This role plays a key part in shaping pricing strategies, assessing the impact of evolving healthcare policy, and supporting executive decision-making through data-driven insights.<br><br>In this role, you will:<br><br>Evaluate the impact of U.S. healthcare policy (e.g., IRA, CMS reforms, international reference pricing) on pricing strategies and market access.<br><br>Design and implement data-driven pricing dashboards and analytical models to support pricing decisions and strategic planning for in-line and pipeline assets.<br><br>Benchmark pricing strategies across therapeutic areas and geographies; track payer/PBM behavior, formulary trends, and contract performance.<br><br>Oversee advanced analytics efforts, including price elasticity analysis, scenario modeling, and value-based pricing strategy development.<br><br>Use claims data and forecasting tools to inform data-backed reimbursement strategies.<br><br>Collaborate cross-functionally with Market Access, Government Affairs, Legal, Regulatory, Finance, and Commercial teams to ensure pricing approaches are consistent, competitive, and compliant.<br><br>Key stakeholders include:<br><br>U.S. Market Access & Patient Services<br><br>Government Affairs<br><br>Finance & Government Pricing<br><br>Legal and Compliance<br><br>What we’re looking for:<br><br>8–12 years of experience in pharmaceutical pricing and contracting, pricing policy, market access, or advanced analytics, particularly within brand/specialty products.<br><br>Master’s degree preferred (e.g., MBA, Finance, Healthcare Management, or related field).<br><br>Strong knowledge of U.S. healthcare reimbursement landscape and pricing frameworks; global exposure a plus.<br><br>Hands-on experience with value-based contracting and policy analysis.<br><br>Proficiency with SAS, R, Python, or Tableau for data modeling and visualization.<br><br>Excellent communication skills and the ability to simplify complex data for senior leadership.<br><br>Ideal candidate traits:<br><br>Analytical mindset with a proactive, hands-on approach.<br><br>Entrepreneurial spirit with the ability to manage multiple initiatives in a fast-moving environment.<br><br>Detail-oriented and highly organized.<br><br>Additional Details:<br><br>Travel: Approximately 10%<br><br>Work model: Hybrid (3 days per week in Princeton, NJ office)<br><br>Benefits include:<br><br>401(k) with match<br><br>Medical, dental, and vision insurance<br><br>Company-paid life and disability coverage<br><br>HSA/FSA options<br><br>Legal and pet insurance<br><br>Paid parental leave<br><br>Mental health resources<br><br>Employee discounts and incentive compensation programs
We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis. Based in Astoria, New York, this role involves providing essential support to ensure smooth office operations. If you thrive in a dynamic environment and excel in organizational tasks, we encourage you to apply.<br><br>Responsibilities:<br>• Manage day-to-day administrative tasks to maintain an organized and efficient office environment.<br>• Answer and direct incoming calls professionally, ensuring clear communication with clients and stakeholders.<br>• Perform accurate data entry tasks to update and maintain records.<br>• Handle receptionist duties, including welcoming visitors and managing front desk operations.<br>• Support team members by coordinating schedules and maintaining office supplies.<br>• Prepare and distribute correspondence, reports, and other documentation as needed.<br>• Assist in organizing meetings and events, including scheduling and logistics.<br>• Maintain confidentiality while handling sensitive information and documents.
<p>We are looking for an experienced Controller to join our team in Woodbridge, New Jersey, on a long-term contract basis. In this role, you will play a pivotal part in overseeing financial operations, ensuring accurate documentation, and driving month-end close processes. This position offers the opportunity to work closely with the VP of Finance while managing a small team and contributing to the company’s financial success.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and manage the documentation process, ensuring accuracy and compliance.</p><p>• Oversee month-end close procedures, including reconciliations and financial reporting.</p><p>• Provide leadership to accounts payable and accounts receivable clerks, ensuring efficient workflows.</p><p>• Collaborate with the VP of Finance to improve financial operations and strategies.</p><p>• Utilize advanced Excel skills to analyze and organize financial data.</p><p>• Maintain and update financial records within the Epicor ERP system.</p><p>• Conduct audits and reviews to ensure the integrity of financial documentation.</p><p>• Develop and implement best practices for scanning and compiling financial documents.</p><p>• Ensure compliance with company policies and regulatory requirements.</p>
<p>Overview:</p><p> We are seeking an experienced Tax Preparer for a long-term contract opportunity with one of our clients—a well-established CPA and accounting firm based in White Plains, NY. This is an on-site position ideal for a seasoned professional who thrives in a fast-paced, detail-oriented environment and is looking to contribute meaningfully through the full tax season.</p><p>Key Responsibilities:</p><ul><li>Prepare and review individual tax returns (1040)</li><li>Prepare and review returns for trusts (1041)</li><li>Handle S-corporation (1120S) and partnership (1065) tax filings</li><li>Collaborate with in-house accountants and CPAs to ensure accuracy and compliance with federal and state tax laws</li><li>Maintain client confidentiality and uphold high professional standards</li><li>Communicate with clients, when necessary, to collect documentation or clarify tax information</li></ul><p><br></p>
<p>Our client is seeking a detail-oriented Underwriter to ensure all documentation is complete, accurate, and compliant. The Underwriter will evaluate credit, capacity, and collateral documentation, verify missing or deficient information, and ensure data is consistent. </p><p> </p><p><strong>Key Responsibilities:</strong></p><p> </p><ul><li>Review all loan documentation for accuracy and completeness. </li><li>Evaluate the capacity, credit, and collateral for consistency and compliance. </li><li>Properly condition loans for missing or deficient documentation. </li><li>Manage a pipeline of up to 40 active loans at varying stages. </li><li>Re-prioritize work to meet daily and weekly volume goals. </li><li>Multi-task efficiently in a fast-paced environment.</li></ul><p> </p><p><br></p>
<p>Industry leading firm seeks a Controller with proven experience working with mergers & acquisitions. The Controller will be responsible for assisting with internal and external audits, coordinating intercompany transactions, overseeing expense reporting, managing budgets for business units, prepare financial forecasting, execute M& A duties, ensuring an accurate month end process, analyzing financial reports, developing and implementing accounting processes, and assisting with tax preparation payments. The ideal individual for this role must be a people leader, drive process improvements & ERP system enhancements, have experience with hazardous material cost tracking and compliance reporting.</p><p><br></p><p>Major Responsibilities</p><ul><li>Review and manage accounting operations</li><li>Oversee the month end close process</li><li>Develop financial strategies</li><li>Prepare financial statements and reports</li><li>Account Reconciliations </li><li>Consolidate financial data</li><li>Internal Control Monitoring</li><li>Assist with internal/external audit preparation</li><li>Coach, Train, Mentor financial staff</li></ul>
<p>Our client, a small CPA firm based in Morristown, NJ is currently seeking a Tax Supervisor to join their firm. The Tax Supervisor will oversee 2 Tax Preparers, and will be responsible for delegating and managing workflow, reviewing returns, and ensuring deadlines are met. The Tax Supervisor and the team will handle a combination of corporate, partnership, and individual returns. Familiarity with 1120, 1065, C-Corp, 1040's, Gift Returns, and Estate Returns is a must. The ideal Tax Supervisor will have their CPA or EA, and will have 3-5 years' recent experience in a Tax Supervisor function at small or regional public accounting firms managing. Strong communication skills are a must, as is experience in a client-facing capacity.</p><p> </p><p>This is a terrific opportunity to join a growing firm with terrific work-life balance, excellent benefits, and growth opportunities. </p><p><br></p><p>If you are interested in applying for this Tax Supervisor role, please contact David Serrano at Robert Half (551-307-0316 or david.serrano@roberthalf.).</p>
<p>The salary is 140,000-150,000. Benefits:</p><ul><li>This position offers an excellent working environment and flexibility in your work schedule.</li><li>Medical Insurance</li><li>Dental Insurance</li><li>Tuition Reimbursement</li><li>Life Insurance</li><li>Flexible Spending Account (FSA)</li><li>Voluntary Time Off</li><li>Discretionary Bonus</li><li>401 (k) Plan</li><li>Paid Time Off (PTO)</li><li>Paid Family Leave</li></ul><p><br></p><p>A growing and very successful medium size CPA firm in Edison area seeks a Tax Supervisor or Tax Manager with experience in corporate and partnership tax in a quality CPA firm. Responsibilities include extensive corporate and partnership tax preparation and planning. The firm offers an excellent working environment and partnership potential. A CPA or parts passed is highly preferred. Experience in a local to midsize CPA firm is also preferred. To be considered please send your resume in a Word format to Robert Half. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity.</p>
We are looking for an IT Support Technician to provide comprehensive technical support across multiple locations in Feasterville Trevose, Pennsylvania. This role involves troubleshooting and maintaining IT systems both remotely and on-site, ensuring seamless operations in a Microsoft Windows-based environment. The successful candidate will travel to various sites to address technical challenges and provide effective solutions.<br><br>Responsibilities:<br>• Provide remote and on-site technical support for IT systems across multiple locations.<br>• Diagnose and resolve hardware, software, and network issues in a Microsoft Windows environment.<br>• Travel to various sites to perform hands-on troubleshooting and system maintenance.<br>• Install, configure, and maintain desktop hardware, including imaging and workstation setup.<br>• Manage user accounts and permissions through Active Directory.<br>• Ensure network connectivity and resolve issues related to network components.<br>• Support wireless systems, with experience in Ruckus being a plus.<br>• Deliver exceptional customer service by addressing technical concerns promptly and effectively.<br>• Document technical issues and resolutions to maintain accurate records.<br>• Collaborate with team members and other departments to implement IT solutions.
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
<p>We are looking for an experienced Sr. Portfolio Manager. In this role, you will be at the forefront of developing and implementing portfolio management strategies, establishing compliance frameworks, and producing strategic reporting analytics. </p><p><br></p><p>Responsibilities</p><ul><li>Develop and enhance portfolio management strategies, including project selection, prioritization, compliance, risk management, and resource allocation.</li><li>Align portfolio projects and programs with organizational strategic goals to maximize value delivery.</li><li>Partner with project and program managers to ensure individual initiatives align with overall portfolio objectives.</li><li>Continuously evaluate portfolio performance, identify improvement opportunities, and drive initiatives to enhance efficiency and impact.</li><li>Oversee resource distribution across projects to optimize performance and mitigate constraints.</li><li>Build and maintain strong relationships with executive leadership, project sponsors, and business unit leaders.</li><li>Establish and enforce compliance frameworks and guidelines for IT portfolio management.</li><li>Ensure adherence to regulatory requirements, industry standards, and internal governance policies.</li><li>Conduct audits and assessments to verify portfolio-wide compliance with security, regulatory, and governance standards.</li><li>Stay informed of regulatory changes and industry trends, updating portfolio management practices accordingly.</li><li>Provide strategic reporting, analytics, and financial insights to support portfolio decision-making.</li><li>Monitor and report on portfolio performance, including project outcomes and value realization.</li><li>Develop performance metrics and dashboards to track portfolio success and impact.</li><li>Prepare detailed reports on portfolio status, budget, risks, and overall performance.</li><li>Manage portfolio budgets by developing, monitoring, and controlling financial plans.</li><li>Present key insights and recommendations to senior management and stakeholders.</li></ul><p><br></p>
