We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, handling inquiries and ensuring a seamless experience. This position offers an opportunity to showcase your communication skills and contribute to customer satisfaction. Responsibilities: • Respond promptly to incoming calls, addressing customer inquiries and concerns with professionalism. • Facilitate order entry and ensure accuracy in processing customer requests. • Handle both inbound and outbound calls while maintaining a high level of service quality. • Resolve issues effectively and escalate complex cases when necessary. • Maintain detailed and organized records of customer interactions. • Collaborate with team members to improve processes and enhance customer satisfaction. • Provide product or service information to customers, ensuring clarity and understanding. • Adapt to changing priorities and remain flexible in a fast-paced environment. • Uphold company policies and standards while delivering exceptional service.

• Proven experience in call center or customer service roles. • Strong communication skills, both verbal and written. • Ability to handle inbound and outbound calls efficiently. • Familiarity with order entry procedures and systems. • Exceptional problem-solving skills and attention to detail. • Capacity to work independently and as part of a team. • Skilled at managing time and prioritizing tasks in a dynamic environment. • High school diploma or equivalent required.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Washington, DC
onsite
Temporary
19.00 - 22.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, handling inquiries and ensuring a seamless experience. This position offers an opportunity to showcase your communication skills and contribute to customer satisfaction. Responsibilities: • Respond promptly to incoming calls, addressing customer inquiries and concerns with professionalism. • Facilitate order entry and ensure accuracy in processing customer requests. • Handle both inbound and outbound calls while maintaining a high level of service quality. • Resolve issues effectively and escalate complex cases when necessary. • Maintain detailed and organized records of customer interactions. • Collaborate with team members to improve processes and enhance customer satisfaction. • Provide product or service information to customers, ensuring clarity and understanding. • Adapt to changing priorities and remain flexible in a fast-paced environment. • Uphold company policies and standards while delivering exceptional service.
2025-10-02T12:48:55Z