We are looking for a dedicated and detail-oriented Loan Servicing specialist to join our team in Sunnyvale, California. In this Contract to permanent role, you will focus on managing real estate loan servicing processes, ensuring compliance with regulations, and delivering exceptional customer support. This position offers an opportunity to contribute to the efficient administration of real estate loans while enhancing operational workflows.<br><br>Responsibilities:<br>• Oversee the daily servicing of real estate loans, including payment processing, account maintenance, and transaction adjustments.<br>• Coordinate loan payoffs and manage disbursements in a timely and accurate manner.<br>• Monitor escrow accounts to ensure proper handling of property tax payments, insurance premiums, and other disbursements.<br>• Track homeowner insurance policies, addressing lapses and ensuring timely updates.<br>• Respond promptly to member inquiries regarding loan balances, payment histories, and account changes.<br>• Assist members in resolving account issues, providing step-by-step guidance.<br>• Ensure compliance with federal, state, and internal regulations, as well as investor and insurer guidelines.<br>• Monitor delinquent accounts and support loss mitigation efforts as needed.<br>• Prepare detailed reports on loan performance, delinquency rates, and escrow account activities.<br>• Collaborate with the real estate team to identify process improvements and implement streamlined servicing protocols.

• High school diploma or equivalent required; college coursework or a degree in finance, business, or a related field preferred.<br>• Minimum of 1–3 years of experience in real estate loan servicing, mortgage servicing, or escrow account management.<br>• Strong understanding of real estate loan servicing regulations and industry guidelines.<br>• Exceptional attention to detail and organizational skills.<br>• Proficiency in financial software systems and standard office programs, including Microsoft Excel.<br>• Excellent verbal and written communication abilities for interacting with members and team members.<br>• Previous experience in a credit union or financial institution preferred.<br>• Ability to adapt to evolving industry practices and regulatory changes.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>