<p>We are looking for a Senior IT Support Engineer who enjoys solving complex technical problems and contributing to continuous improvement across IT operations. This position provides advanced end‑user support, leads troubleshooting efforts, and assists with small to mid‑sized technology initiatives. Experience in a manufacturing setting is strongly preferred due to the mix of frontline support and system reliability needs.</p><p>This role is ideal for someone who is hands‑on, curious, and passionate about delivering high‑quality IT service.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>• Provide Level 2/3 support for workstation, application, and connectivity issues</p><p>• Troubleshoot technical problems across:</p><p>• Windows and macOS environments</p><p>• Microsoft 365 services</p><p>• Directory services, identity platforms, and authentication workflows</p><p>• Network access, VPN connections, and peripheral hardware</p><p>• Support endpoint security by responding to alerts from monitoring or threat‑detection tools</p><p>• Review system backups and help resolve routine backup failures</p><p>• Handle advanced tickets and serve as an escalation point for junior support team members</p><p>• Maintain accurate records through ticket updates, documentation, and knowledge base contributions</p><p>• Assist with account setup, access changes, and system provisioning</p><p>• Participate in technology refreshes, hardware rollouts, and scheduled maintenance</p><p>• Work with infrastructure and application teams to troubleshoot recurring issues and improve system stability</p><p>• Identify patterns in support requests and suggest operational or procedural improvements</p><p>• Deliver clear, customer‑oriented communication to users at all levels</p><p><br></p><p>Interested candidates should contact Sally Lander at 612.259.0254 or sally.lander@roberthalf(.com)</p>

<p>• 4 or more years of progressive IT support or technical operations experience</p><p>• Strong troubleshooting skills across hardware, operating systems, and networks</p><p>Solid understanding of:</p><p>• Identity and directory services</p><p>• Microsoft 365 administration and support</p><p>• Endpoint management platforms</p><p>• Ability to script and automate tasks (PowerShell required; other scripting experience welcomed)</p><p>• Previous support experience in manufacturing or production settings</p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>