We are looking for a dedicated Help Desk Analyst I to provide exceptional Tier 1 IT support in a fast-paced environment. In this Contract-to-permanent position, you will assist clients with technical issues, ensuring smooth operation of their systems through both remote and onsite support. This role is ideal for a customer-focused individual eager to develop their skills in IT troubleshooting and client service.<br><br>Responsibilities:<br>• Diagnose and resolve basic IT problems related to hardware, software, and network systems.<br>• Provide remote technical support using tools such as Autotask to troubleshoot client issues.<br>• Deliver onsite assistance at client locations for cases that require in-person intervention.<br>• Respond promptly to technical queries while maintaining high levels of customer satisfaction.<br>• Escalate unresolved or complex issues to higher-tier IT teams for further investigation.<br>• Document all support activities and resolutions in ticketing systems for future reference.<br>• Monitor and follow up on tickets to ensure timely resolution of client concerns.<br>• Collaborate with team members to improve processes and deliver efficient technical support.<br>• Educate users on best practices and basic troubleshooting techniques to prevent recurring issues.

• Minimum of 2 years of experience in IT troubleshooting or technical support roles.<br>• Proficiency in Active Directory and Microsoft Windows 10.<br>• Familiarity with ticketing systems such as Autotask or similar platforms.<br>• Strong customer service skills and the ability to assist users across varying levels of technical expertise.<br>• Excellent verbal and written communication skills for explaining solutions clearly.<br>• Ability to manage multiple tasks effectively and prioritize based on urgency.<br>• Willingness to learn and adapt to new technologies and processes.<br>• Capability to remain calm and attentive to detail while resolving issues in high-pressure situations.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>