We are looking for a dedicated Help Desk Analyst I to join our team in South Jordan, Utah. As part of this long-term contract position, you will provide first-level IT support, resolving technical issues for users through remote and onsite assistance. This role is ideal for individuals with a strong customer service focus and a passion for troubleshooting and problem-solving in a dynamic environment.<br><br>Responsibilities:<br>• Diagnose and resolve basic IT issues involving Microsoft Windows 10, Active Directory, and other hardware or software systems.<br>• Deliver remote support using ticketing tools like Autotask, providing effective solutions to client workstations.<br>• Conduct onsite visits to address technical problems that cannot be resolved remotely.<br>• Respond promptly and professionally to user inquiries, ensuring a high level of customer satisfaction.<br>• Escalate unresolved or complex issues to higher-tier IT staff for further investigation.<br>• Maintain detailed documentation of all support cases and resolutions within the ticketing system.<br>• Assist in educating users on basic troubleshooting steps to enhance their technical understanding.<br>• Collaborate with team members to ensure seamless IT operations and support delivery.

• Minimum of 1 year of experience in computer troubleshooting or a technical support role.<br>• Proficiency in Active Directory, Microsoft Windows 10, and general IT troubleshooting.<br>• Familiarity with Autotask or similar ticketing systems for managing support cases.<br>• Strong customer service skills with the ability to communicate technical solutions to non-technical users.<br>• Excellent verbal and written communication abilities for clear and effective interaction.<br>• Demonstrated ability to remain calm and detail oriented in high-pressure situations.<br>• A willingness to learn and adapt to new tools, technologies, and processes.<br>• Strong organizational skills with the ability to multitask and prioritize effectively.

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