We are looking for a detail-oriented Patient Services Representative to join our team in Santa Rosa, California. In this contract position, you will play a vital role in supporting patients and their families by providing financial guidance, coordinating admissions, and ensuring smooth front-end processes. This role requires strong communication skills, a proactive approach to resolving account issues, and a commitment to delivering excellent service. Responsibilities:• Conduct patient interviews to collect necessary information and verify insurance coverage for admissions.• Coordinate and process all admissions paperwork while ensuring timely communication with relevant departments.• Provide financial counseling to patients and their families, offering payment options and resolving inquiries regarding billing and admissions.• Set up payment arrangements for self-pay patients, collect co-payments, and manage patient valuables during their stay.• Verify insurance details and eligibility for government programs to ensure accurate billing and reimbursement.• Collaborate with nursing units, physicians, social workers, and case managers to address patient financial needs.• Analyze high-dollar accounts to reduce denials and increase reimbursements through proactive assessments.• Maintain knowledge of charity care processing, federal poverty guidelines, and indigent criteria to support patients in need.• Generate price estimates, review charge description master data, and manage daily, weekly, and monthly financial reports.• Handle incoming calls professionally and provide timely assistance to patients and other stakeholders.

• High school diploma or equivalent education. • At least 2 years of experience in healthcare billing and insurance processes. • Familiarity with medical terminology and coding practices (e.g., ICD-10). • Strong knowledge of third-party payer requirements, Medi-Cal processes, and reimbursement methods. • Proficient in administrative tasks such as data entry, receptionist duties, and answering inbound calls. • Ability to work independently while maintaining workflow efficiency. • Excellent communication skills and a detail-oriented demeanor. • Competence in using PC software and managing multi-registration systems.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Santa Rosa, CA
onsite
Temporary
22.80 - 26.40 USD / Hourly
We are looking for a detail-oriented Patient Services Representative to join our team in Santa Rosa, California. In this contract position, you will play a vital role in supporting patients and their families by providing financial guidance, coordinating admissions, and ensuring smooth front-end processes. This role requires strong communication skills, a proactive approach to resolving account issues, and a commitment to delivering excellent service. Responsibilities:• Conduct patient interviews to collect necessary information and verify insurance coverage for admissions.• Coordinate and process all admissions paperwork while ensuring timely communication with relevant departments.• Provide financial counseling to patients and their families, offering payment options and resolving inquiries regarding billing and admissions.• Set up payment arrangements for self-pay patients, collect co-payments, and manage patient valuables during their stay.• Verify insurance details and eligibility for government programs to ensure accurate billing and reimbursement.• Collaborate with nursing units, physicians, social workers, and case managers to address patient financial needs.• Analyze high-dollar accounts to reduce denials and increase reimbursements through proactive assessments.• Maintain knowledge of charity care processing, federal poverty guidelines, and indigent criteria to support patients in need.• Generate price estimates, review charge description master data, and manage daily, weekly, and monthly financial reports.• Handle incoming calls professionally and provide timely assistance to patients and other stakeholders.
2025-10-03T00:14:04Z