<p>We are seeking a motivated SAP FICO Support Lead with 3–5 years of SAP Finance (FICO) functional experience to join our dynamic team. This role is ideal for someone who enjoys hands-on problem-solving, excels at supporting end users, and is ready to take on leadership responsibilities by managing a small team of managed support resources. The ideal candidate will have a solid foundation in SAP S/4HANA Finance, strong communication skills, and a customer service focus.</p><p>________________________________________</p><p>What You’ll Do:</p><p>• Serve as the primary point of contact for SAP FICO break/fix support tickets, troubleshooting and resolving issues related to Finance modules (GL, AP, AR, Asset Accounting, Controlling, etc.).</p><p>• Coordinate and manage a team of managed support resources (combination of India and U.S), ensuring timely ticket resolution and high-quality service delivery.</p><p>• Collaborate with business users and IT partners to clarify requirements, document issues, and communicate solutions.</p><p>• Escalate complex issues to senior team members, SAP (or other third-party vendors) when necessary, while maintaining ownership of the ticket lifecycle.</p><p>• Track support metrics, prepare status updates, and contribute to continuous improvement initiatives within the Finance support area.</p><p>• Assist with minor configuration changes, user training, and documentation updates as needed.</p><p>• Participate in regular meetings with business stakeholders and managed services partners.</p><p><br></p>

<p>What You Need:</p><p>• 3–5 years of hands-on SAP FICO (Finance) functional support experience, preferably with SAP S/4HANA.</p><p>• Experience handling break/fix support tickets and basic configuration in core Finance modules (GL, AP, AR, Asset Accounting, Controlling).</p><p>• Strong analytical and troubleshooting skills, with attention to detail and a commitment to customer satisfaction.</p><p>• Ability to manage and coordinate a team of support resources (internal or external/managed services).</p><p>• Excellent verbal and written communication skills; able to interact effectively with both technical and non-technical stakeholders.</p><p>• Bachelor’s degree in Accounting, Finance, Information Systems, or related field (or equivalent experience).</p><p>• Proactive, organized, and able to prioritize tasks in a fast-paced environment.</p><p>________________________________________</p><p>Bonus Qualifications:</p><p>• Experience with SAP ticketing tools (e.g., ServiceNow, JIRA) and reporting.</p><p>• Exposure to integration with other SAP modules (MM, SD) or third-party systems.</p><p>• Prior experience training end users or creating support documentation.</p><p>• SAP certification in Finance or related areas.</p>

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