We are looking for a highly motivated Help Desk Analyst I to join our team in San Antonio, Texas. In this Contract to permanent role, you will provide exceptional technical support and troubleshooting services to ensure smooth operations for end-users working with various hardware and software systems. This position is ideal for individuals who thrive in a collaborative environment and have a strong commitment to delivering efficient and detail-oriented solutions.<br><br>Responsibilities:<br>• Provide comprehensive support for Windows 10/11 operating systems, ensuring optimal performance and user satisfaction.<br>• Manage and troubleshoot Microsoft 365 applications, including OneDrive, SharePoint Online, Exchange Online, Teams, and core Office applications such as Outlook, Word, Excel, and PowerPoint.<br>• Utilize Azure Active Directory to perform user and group management tasks efficiently.<br>• Diagnose and resolve endpoint security issues using tools such as SentinelOne.<br>• Support remote hardware and software troubleshooting through tools like TeamViewer.<br>• Assist in resolution of printing-related issues for remote and local users.<br>• Collaborate with team members to maintain and improve cybersecurity measures, including data encryption and log auditing.<br>• Use ticketing systems such as ConnectWise Management or Jira to track, manage, and document support requests.<br>• Monitor and manage systems using Remote Monitoring and Management (RMM) software like Ninja or ConnectWise Automate.<br>• Apply basic and advanced cybersecurity concepts to enhance system protection and user data security.

• Demonstrated ability to work independently in a remote environment with minimal supervision.<br>• Strong communication skills and an attentive demeanor to interact with diverse users.<br>• Experience supporting Windows 10/11 and Microsoft 365 applications.<br>• Proficiency in Azure Active Directory for user and group management.<br>• Familiarity with endpoint detection tools, such as SentinelOne, and remote control software like TeamViewer.<br>• Knowledge of printing support and troubleshooting techniques.<br>• Understanding of cybersecurity concepts and practices, including data encryption and log auditing.<br>• Prior experience with ticketing systems and remote monitoring tools, such as ConnectWise Management or Ninja.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>