<ul><li>Serve as the primary point of contact for customers via phone, email, and online platforms.</li><li>Answer product questions, provide order status updates, and resolve customer concerns promptly and professionally.</li><li>Process customer orders, returns, and exchanges accurately in the company system.</li><li>Collaborate with production, shipping, and sales teams to ensure timely and accurate order fulfillment.</li><li>Handle complaints and escalations with a focus on finding solutions and maintaining positive customer relationships.</li><li>Maintain comprehensive and up-to-date records of customer interactions, transactions, and feedback.</li><li>Identify and communicate recurring customer issues or trends to management for process improvement.</li><li>Assist with managing and updating customer accounts as needed.</li><li>Participate in cross-functional team meetings to relay customer insights and contribute to ongoing service enhancements.</li></ul><p><br></p>

<ul><li>High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.</li><li>Previous experience in customer service, preferably in a manufacturing or distribution environment.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency with CRM software and Microsoft Office Suite.</li><li>Excellent problem-solving ability and attention to detail.</li><li>Ability to multitask and manage priorities in a fast-paced setting.</li><li>Positive, collaborative approach to teamwork and customer interaction.</li></ul>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>