We are looking for an experienced IT Manager to oversee and enhance the technology operations of our non-profit organization located in Richmond, Virginia. This position is vital for ensuring secure, efficient, and reliable technology services while supporting organizational goals and staff needs. As a contract-to-permanent role, this position offers the opportunity to contribute to impactful work while driving innovation and operational excellence.<br><br>Responsibilities:<br>• Oversee daily IT operations, including system backups, software licensing, access controls, and monitoring for system failures or intrusions.<br>• Plan and manage the technical infrastructure of the organization to ensure optimal performance and reliability.<br>• Design, implement, and maintain the organization's wide area network (WAN), ensuring efficient resource utilization and network monitoring.<br>• Manage computer hardware, data storage solutions, and capacity planning to align with organizational needs.<br>• Develop and enforce cybersecurity measures, including disaster recovery protocols and database protection.<br>• Supervise and maintain business applications and ensure they meet organizational requirements.<br>• Provide full management of the Cardinal client database system, ensuring functionality and troubleshooting issues as needed.<br>• Lead staff training efforts on new software, hardware, and IT best practices to enhance user proficiency.<br>• Manage the help desk ticketing system to ensure prompt resolution of technical problems.<br>• Prepare and oversee the department's budget to align with organizational objectives and financial constraints.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.<br>• At least six years of relevant experience in IT management or a similar role.<br>• Proficiency in Microsoft 365 applications and intermediate knowledge of its tools.<br>• Familiarity with Active Directory, Cisco technologies, and backup solutions.<br>• Strong experience with computer hardware and configuration management.<br>• Knowledge of Dynamics 365 and/or Power BI tools is preferred.<br>• Excellent problem-solving, decision-making, and communication skills.<br>• Ability to collaborate effectively with vendors, staff, and leadership teams.

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