We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Richmond, Virginia. In this role, you will provide exceptional support to customers, ensuring their inquiries are handled with professionalism and empathy. You will assist in addressing concerns related to public housing and voucher programs, following established guidelines and procedures to deliver outstanding service.<br><br>Responsibilities:<br>• Respond to incoming calls with professionalism and empathy, striving to resolve inquiries during the initial interaction.<br>• Provide accurate information regarding public housing and voucher programs, ensuring clarity for customers.<br>• Conduct follow-ups on unresolved inquiries to ensure timely and satisfactory resolutions.<br>• Maintain high levels of customer satisfaction by adhering to defined performance standards.<br>• Participate in required training sessions to stay updated on policies, procedures, and best practices.<br>• Utilize pre-approved scripts and protocols to determine the best course of action for customer issues.<br>• Record call details and outcomes into the organization's computer system for accurate documentation.<br>• Identify situations that require escalation and promptly refer them to management for resolution.<br>• Uphold courteous and compassionate communication to create a positive experience for every customer.

• Proven experience in call center or customer service roles, demonstrating strong communication skills.<br>• Ability to handle inbound and outbound calls efficiently while maintaining a positive demeanor.<br>• Familiarity with order entry systems and data documentation processes.<br>• Knowledge of public housing or voucher programs is a plus, though not required.<br>• Capacity to follow established scripts and policies while showing adaptability to unique situations.<br>• Strong attention to detail and ability to multitask in a fast-paced environment.<br>• Commitment to maintaining high customer satisfaction ratings.<br>• Willingness to attend mandatory training sessions and apply new knowledge effectively.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>