We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Richmond, Virginia. In this role, you will play a key part in delivering exceptional service by addressing customer inquiries, resolving issues, and managing communications efficiently. If you thrive in a fast-paced environment and enjoy helping others, this position is an excellent opportunity to showcase your skills. Responsibilities: • Respond promptly to inbound customer inquiries via phone, email, and other communication channels. • Provide accurate information and solutions to customers while maintaining a friendly and detail-oriented demeanor. • Perform data entry tasks to update customer records and ensure accuracy in order processing. • Manage appointment scheduling and coordinate with customers to confirm details. • Handle inbound and outbound calls efficiently, ensuring customer satisfaction. • Process customer orders and address any related issues in a timely manner. • Utilize Microsoft Excel and Word for documentation and reporting purposes. • Collaborate with team members to improve service delivery and resolve complex issues. • Maintain thorough and organized records of customer interactions and transactions. • Follow established protocols to ensure compliance with company policies and standards.

• Proven experience in customer service, preferably in a call center environment. • Proficiency in handling inbound and outbound calls with strong communication skills. • Ability to perform data entry tasks with a high level of accuracy. • Familiarity with scheduling appointments and managing calendars. • Skilled in using Microsoft Excel and Word for documentation and reporting. • Strong organizational and multitasking abilities to manage various responsibilities. • Knowledge of email correspondence and order entry processes. • Adept at resolving customer issues while maintaining professionalism and empathy.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Richmond, VA
onsite
Temporary
19.00 - 22.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Richmond, Virginia. In this role, you will play a key part in delivering exceptional service by addressing customer inquiries, resolving issues, and managing communications efficiently. If you thrive in a fast-paced environment and enjoy helping others, this position is an excellent opportunity to showcase your skills. Responsibilities: • Respond promptly to inbound customer inquiries via phone, email, and other communication channels. • Provide accurate information and solutions to customers while maintaining a friendly and detail-oriented demeanor. • Perform data entry tasks to update customer records and ensure accuracy in order processing. • Manage appointment scheduling and coordinate with customers to confirm details. • Handle inbound and outbound calls efficiently, ensuring customer satisfaction. • Process customer orders and address any related issues in a timely manner. • Utilize Microsoft Excel and Word for documentation and reporting purposes. • Collaborate with team members to improve service delivery and resolve complex issues. • Maintain thorough and organized records of customer interactions and transactions. • Follow established protocols to ensure compliance with company policies and standards.
2025-09-23T13:18:59Z

Customer Service Representative Job in Richmond | Robert Half