We are looking for a highly motivated Bilingual Customer Care Specialist to join our team on a contract basis in Portsmouth, Virginia. In this role, you will support customers with attentiveness and efficiency, ensuring their inquiries are handled with care. The ideal candidate will be fluent in English and possess strong Spanish communication skills, enabling them to address diverse customer needs.<br><br>Responsibilities:<br>• Respond to customer inquiries with attentiveness and accuracy, providing information about company policies, products, and services.<br>• Investigate and resolve documentation errors or discrepancies, escalating complex issues to the supervisor as needed.<br>• Perform account maintenance tasks, ensuring customer records are up-to-date and accurate.<br>• Prepare weekly customer service reports and maintain detailed records of interactions.<br>• Keep management informed of ongoing activities and any significant issues encountered.<br>• Attend meetings and contribute to discussions aimed at improving customer service processes.<br>• Maintain a clean and organized workspace while adhering to company security standards.<br>• Collaborate with other departments to assist with cross-functional tasks and ensure seamless operations.<br>• Actively promote and cross-sell company products and services to customers.<br>• Build strong relationships with customers and team members, fostering a positive and detail-oriented environment.

• Minimum of 2 years of experience in customer service, preferably in a call center environment.<br>• Proficiency in English communication, both written and verbal, with strong Spanish language skills.<br>• Ability to handle email correspondence and navigate multiple browser platforms effectively.<br>• Familiarity with customer success principles and strategies.<br>• Excellent problem-solving skills and attention to detail.<br>• Strong organizational skills and ability to manage time efficiently.<br>• Capability to work independently and collaboratively within a team.<br>• Detail-oriented approach and commitment to maintaining the company's reputation.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>