We are looking for a skilled Customer Service Representative to join our team in Phoenix, Arizona. In this long-term contract role, you will be responsible for delivering exceptional service to clients, managing inquiries efficiently, and supporting various account-related processes. This position offers the opportunity to work in a dynamic environment while utilizing your expertise in customer service and related functions.<br><br>Responsibilities:<br>• Handle customer inquiries promptly and professionally through various communication channels, including email and phone.<br>• Process payments, manage billing issues, and oversee collection activities with accuracy and attention to detail.<br>• Collaborate with internal teams to research and resolve customer complaints effectively.<br>• Maintain and update inventory records, ensuring accuracy in replenishment and shelf-life tracking.<br>• Support corporate accounts by managing contracts, pricing, and financial transactions.<br>• Utilize ERP solutions to streamline procedures and enhance operational efficiency.<br>• Provide assistance with HealthCare.gov-related inquiries and documentation.<br>• Conduct research and analysis to improve customer service processes and identify areas for improvement.<br>• Ensure adherence to company policies and procedures while delivering high-quality service.<br>• Monitor and manage customer accounts, ensuring compliance with established guidelines.

• Proven experience in customer service, preferably in a skilled role.<br>• Familiarity with payment processing, billing, and collection procedures.<br>• Strong ability to handle email correspondence and resolve complaints effectively.<br>• Knowledge of ERP solutions and corporate account management.<br>• Experience with inventory tracking, replenishment, and shelf-life management.<br>• Understanding of HealthCare.gov processes and requirements.<br>• Excellent research and analytical skills to support decision-making.<br>• Ability to work independently and collaboratively in a fast-paced environment.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>