We are looking for an attentive and compassionate Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this role, you will play a vital part in ensuring a positive experience for patients and callers by addressing inquiries, responding to emergencies, and maintaining high standards of confidentiality. Your ability to handle high call volumes with professionalism and care will be crucial to success. Responsibilities: • Manage incoming calls efficiently, ensuring timely and accurate handling of inquiries. • Utilize telecommunications systems and software platforms to route calls effectively and maintain communication standards. • Respond promptly to emergency codes and alarms, initiating necessary actions to ensure safety. • Make emergency announcements clearly and concisely in critical situations. • Apply communication tools and techniques to foster understanding and collaboration across diverse patient populations. • Uphold confidentiality and professionalism in all interactions to protect sensitive information. • Maintain knowledge of multiple IT applications relevant to the role. • Deliver excellent customer service by assessing caller needs and providing appropriate resolutions. • Handle high call volumes, averaging over 300 calls per shift, with a focus on efficiency and kindness. • Collaborate with team members to ensure seamless communication and support during emergencies.

• Minimum of one year of experience in a customer service environment. • Strong proficiency in handling multi-line switchboards and managing high call volumes. • Familiarity with inbound call center operations and best practices. • Exceptional communication skills to interact with diverse patient populations. • Ability to remain calm and focused in high-pressure or emergency situations. • Previous experience in the healthcare industry is preferred. • Adept at using telecommunications systems and IT applications. • Commitment to maintaining confidentiality and professionalism at all times.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Phoenix, AZ
onsite
Temporary
21.00 - 21.00 USD / Hourly
We are looking for an attentive and compassionate Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this role, you will play a vital part in ensuring a positive experience for patients and callers by addressing inquiries, responding to emergencies, and maintaining high standards of confidentiality. Your ability to handle high call volumes with professionalism and care will be crucial to success. Responsibilities: • Manage incoming calls efficiently, ensuring timely and accurate handling of inquiries. • Utilize telecommunications systems and software platforms to route calls effectively and maintain communication standards. • Respond promptly to emergency codes and alarms, initiating necessary actions to ensure safety. • Make emergency announcements clearly and concisely in critical situations. • Apply communication tools and techniques to foster understanding and collaboration across diverse patient populations. • Uphold confidentiality and professionalism in all interactions to protect sensitive information. • Maintain knowledge of multiple IT applications relevant to the role. • Deliver excellent customer service by assessing caller needs and providing appropriate resolutions. • Handle high call volumes, averaging over 300 calls per shift, with a focus on efficiency and kindness. • Collaborate with team members to ensure seamless communication and support during emergencies.
2026-02-17T21:38:42Z

Healthcare Call Center Representative Job in Phoenix, AZ | Robert Half