<p>We are looking for a skilled Bilingual Spanish/English Customer Service Representative to join our team in Phoenix, AZ. </p><p><br></p><p>In this long-term contract position, you will play a key role in delivering exceptional service while addressing customer inquiries with attention to detail and efficiency. The ideal candidate will thrive in a fast-paced environment and demonstrate a commitment to providing accurate, timely solutions that meet customer needs.</p><p><br></p><p>Responsibilities:</p><p>• Take ownership of incoming customer requests, ensuring timely and accurate resolution with attention to detail.</p><p>• Build rapport with customers by providing compassionate and respectful responses that exceed expectations.</p><p>• Navigate multiple systems and applications to research, analyze, and resolve customer inquiries effectively.</p><p>• Maintain high performance and quality standards in all customer interactions.</p><p>• Develop a basic understanding of personal lines insurance principles and the products offered by the company.</p><p>• Collaborate with team members and business partners to enhance the overall customer experience.</p><p>• Work a scheduled 40-hour shift, including occasional overtime and Saturday hours as needed.</p><p>• Handle special requests and assist with additional tasks or projects as assigned.</p><p>• Participate in training and adapt to new procedures to continuously improve service delivery. </p>

• High school diploma or equivalent required; college degree or current pursuit of higher education preferred.<br>• 1-3 years of experience in the insurance industry or a related field.<br>• Strong customer-focused mindset and commitment to delivering outstanding service.<br>• Excellent verbal and written communication skills in both Spanish and English.<br>• Proficiency in computer applications and the ability to navigate multiple systems simultaneously.<br>• Demonstrated accountability and a proactive approach to problem-solving.<br>• Ability to work collaboratively in a team-oriented environment.<br>• Flexibility to work scheduled shifts, including overtime and occasional weekends.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>