We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Pasadena, California. In this Contract to permanent position, you will play a key role in ensuring customer satisfaction by managing inquiries, processing orders, and maintaining accurate records. This role requires strong communication skills, exceptional attention to detail, and the ability to thrive in a fast-paced environment. Responsibilities: • Enter and update customer information in the database with precision and accuracy. • Process customer orders and ensure timely fulfillment while addressing any discrepancies. • Provide prompt assistance to customers and sales representatives with inquiries regarding orders, sizes, styles, and other issues. • Collaborate with internal teams to address customer needs and resolve complaints effectively. • Generate detailed reports and summaries of customer interactions and data for management review. • Assist with the setup and maintenance of product styles, colors, and swatches. • Verify unconfirmed orders and follow up to ensure completion or cancellation as necessary. • Handle re-orders, replacements, special requests, and credit memos efficiently. • Support the reception desk and manage incoming calls and correspondence. • Maintain organized records and ensure compliance with company procedures.

• High school diploma or equivalent; associate degree or higher is preferred. • Minimum of 3 years of experience in customer service or data entry roles. • Exceptional typing speed and accuracy, with strong attention to detail. • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. • Proven ability to manage multiple tasks and prioritize effectively in a dynamic environment. • Strong communication skills, both written and verbal, with a customer-focused approach. • Ability to work independently and collaboratively as part of a team. • Familiarity with customer service software or similar systems is an advantage.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Pasadena, CA
onsite
Contract / Temporary to Hire
20.90 - 24.20 USD / Hourly
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Pasadena, California. In this Contract to permanent position, you will play a key role in ensuring customer satisfaction by managing inquiries, processing orders, and maintaining accurate records. This role requires strong communication skills, exceptional attention to detail, and the ability to thrive in a fast-paced environment. Responsibilities: • Enter and update customer information in the database with precision and accuracy. • Process customer orders and ensure timely fulfillment while addressing any discrepancies. • Provide prompt assistance to customers and sales representatives with inquiries regarding orders, sizes, styles, and other issues. • Collaborate with internal teams to address customer needs and resolve complaints effectively. • Generate detailed reports and summaries of customer interactions and data for management review. • Assist with the setup and maintenance of product styles, colors, and swatches. • Verify unconfirmed orders and follow up to ensure completion or cancellation as necessary. • Handle re-orders, replacements, special requests, and credit memos efficiently. • Support the reception desk and manage incoming calls and correspondence. • Maintain organized records and ensure compliance with company procedures.
2026-02-06T19:48:41Z