<p>Are you a dynamic leader who thrives in fast-paced environments and knows how to motivate teams to deliver exceptional service and results? We’re looking for a <strong>Call Center Supervisor</strong> to oversee daily operations, drive performance, and support both customer service and sales initiatives. This role is ideal for someone who’s passionate about team development, operational efficiency, analytics and creating a positive customer experience.</p><p><br></p><p>What You'll Do:</p><p><br></p><ul><li><strong>Lead and inspire</strong> a team of call center agents, setting clear goals and providing ongoing coaching to ensure top-tier performance.</li><li><strong>Support sales efforts</strong> by helping the team identify opportunities to upsell and cross-sell, while tracking performance metrics and adjusting strategies as needed.</li><li><strong>Champion customer satisfaction</strong> by resolving escalated issues, implementing quality standards, and ensuring every interaction reflects our commitment to service.</li><li><strong>Streamline operations</strong> by improving workflows, leveraging technology, and collaborating with other departments to enhance efficiency.</li><li><strong>Monitor performance</strong> through data analysis and reporting, using insights to guide decisions and share updates with leadership.</li></ul><p><br></p>

<p>What You Bring:</p><ul><li>Proven experience supervising call center teams, ideally in a blended customer service and sales environment.</li><li>Strong understanding of performance metrics, coaching techniques, and customer retention strategies.</li><li>Excellent communication and problem-solving skills, with the ability to lead by example.</li><li>Familiarity with CRM systems and call center platforms.</li><li>Bachelor’s degree in business, marketing, or a related field preferred.</li></ul>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>