We are looking for an experienced Collections Specialist to join our team in Norton Shores, Michigan. This is a long-term contract position where you will play a pivotal role in managing business-to-business (B2B) accounts, resolving outstanding balances, and minimizing financial risks. The ideal candidate will be detail-oriented, skilled in negotiation, and proficient in advanced Excel techniques for reporting and analysis.<br><br>Responsibilities:<br>• Manage assigned customer accounts to ensure timely collection of payments and resolution of disputes.<br>• Monitor account balances to proactively identify risks and address delinquent accounts.<br>• Collaborate with clients to negotiate payment terms and resolve financial discrepancies.<br>• Maintain accurate account records, ensuring all updates comply with company policies.<br>• Utilize advanced Excel tools, such as pivot tables and formulas, to create detailed reports on account statuses and payment trends.<br>• Work closely with internal departments, including Sales and Finance, to streamline account reconciliation processes.<br>• Ensure all collection activities adhere to company policies and relevant legal requirements.<br>• Develop and implement strategies to improve collection efficiency and reduce overdue balances.<br>• Analyze financial data to identify patterns and recommend proactive solutions to mitigate risks.

<p>• At least 3 years of experience in high-volume B2B collections or account management.</p><p>• Strong negotiation skills and the ability to resolve accounts with a customer-focused approach.</p><p>• Advanced proficiency in Microsoft Excel, including pivot tables and data analysis.</p><p>• Excellent analytical skills with high attention to detail and organizational capabilities.</p><p>• Effective communication skills to handle complex client situations professionally.</p><p>• Knowledge of credit policies, collection processes, and risk analysis strategies.</p><p>• Ability to work collaboratively with internal teams to resolve account discrepancies.</p><p>• Familiarity with billing and collection systems is a plus.</p>

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