<p>A Hospital in the San Fernando Valley is in the need of a Medical Clinical Operations. The Supervisor in Medical Clinical Operations will oversee patient access services, manage staff workflows, and ensure operational excellence. This role requires a strong commitment to delivering high-quality service and supporting the goals of both the organization and its clients.</p><p><br></p><p>Responsibilities:</p><p>• Provide operational guidance and support to staff, ensuring adherence to policies and procedures.</p><p>• Develop and manage employee work schedules and assignments to optimize workflow and meet performance standards.</p><p>• Act as a technical resource and advisor for team members, offering expertise and support as needed.</p><p>• Participate in the redesign of patient access processes to enhance service quality, staff productivity, and data integrity.</p><p>• Deliver training and orientation programs for new and existing staff, ensuring compliance with organizational standards.</p><p>• Address customer complaints and resolve issues promptly, maintaining a strong commitment to customer satisfaction.</p><p>• Monitor and maintain the workspace to ensure efficiency and adherence to budgetary constraints.</p><p>• Conduct regular reviews of employee performance and provide feedback to encourage growth and improvement.</p><p>• Support cross-functional patient access operations, ensuring smooth transitions and effective collaboration.</p><p>• Develop and implement tools and resources to assist staff in their daily tasks and responsibilities.</p>

• Proven experience in patient access services or a related healthcare field.<br>• Strong leadership and organizational skills with the ability to manage teams effectively.<br>• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.<br>• Excellent communication and interpersonal skills to build positive relationships with staff and clients.<br>• Ability to address customer concerns and resolve issues in a timely and detail-oriented manner.<br>• Knowledge of compliance standards, policies, and procedures within healthcare operations.<br>• Experience in training and onboarding staff, ensuring alignment with organizational goals.<br>• Familiarity with budget processes and resource allocation to maintain operational efficiency.

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