We are looking for a dedicated Customer Service Representative to join a growing construction company based in North Little Rock, Arkansas. This is a Contract to permanent position, offering an excellent opportunity to contribute to a dynamic team and provide exceptional service to customers. The role involves managing inbound calls, assisting with inquiries, and ensuring customer satisfaction. Responsibilities: • Respond promptly to a high volume of inbound customer calls, addressing inquiries and resolving issues effectively. • Provide detailed information about products, inventory availability, and shipping schedules. • Assist customers with scheduling requests and ensure smooth coordination with relevant teams. • Maintain accurate records of customer interactions and transactions in the system. • Collaborate with other departments to address customer concerns and provide timely solutions. • Deliver exceptional service to enhance customer satisfaction and build positive relationships. • Identify and escalate complex issues to the appropriate personnel for resolution. • Stay updated on company products and policies to provide accurate and reliable information. • Ensure adherence to established guidelines and procedures during customer interactions. • Continuously strive to improve processes and contribute to team efficiency.

• Proven experience in a customer service or call center environment. • Strong ability to manage a high volume of inbound calls while maintaining professionalism. • Excellent verbal and written communication skills. • Proficient in handling customer accounts and ensuring satisfaction. • Familiarity with providing information related to inventory, shipping, and scheduling. • Capable of managing multiple tasks and prioritizing effectively in a fast-paced setting. • Detail-oriented with strong organizational and record-keeping skills. • Demonstrated ability to work collaboratively and adapt to changing customer needs.

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North Little Rock, AR
onsite
Contract / Temporary to Hire
15.20 - 17.60 USD / Hourly
We are looking for a dedicated Customer Service Representative to join a growing construction company based in North Little Rock, Arkansas. This is a Contract to permanent position, offering an excellent opportunity to contribute to a dynamic team and provide exceptional service to customers. The role involves managing inbound calls, assisting with inquiries, and ensuring customer satisfaction. Responsibilities: • Respond promptly to a high volume of inbound customer calls, addressing inquiries and resolving issues effectively. • Provide detailed information about products, inventory availability, and shipping schedules. • Assist customers with scheduling requests and ensure smooth coordination with relevant teams. • Maintain accurate records of customer interactions and transactions in the system. • Collaborate with other departments to address customer concerns and provide timely solutions. • Deliver exceptional service to enhance customer satisfaction and build positive relationships. • Identify and escalate complex issues to the appropriate personnel for resolution. • Stay updated on company products and policies to provide accurate and reliable information. • Ensure adherence to established guidelines and procedures during customer interactions. • Continuously strive to improve processes and contribute to team efficiency.
2025-11-24T21:43:38Z

Customer Service Representative Job in North Little Rock | Robert Half