We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Neenah, Wisconsin. In this role, you will focus on providing technical support and assisting with the transition to Windows 11 across multiple devices. This position requires strong attention to detail and excellent customer service skills.<br><br>Responsibilities:<br>• Prepare and configure desktops and laptops for Windows 11 upgrades, ensuring proper imaging and setup.<br>• Remove unnecessary pre-installed software from devices to optimize performance and functionality.<br>• Maintain accurate inventory records and oversee the shipping process for devices, both locally and remotely.<br>• Collaborate with team members to manage the upgrade of over 200 devices, providing hands-on support as needed.<br>• Deliver one-on-one customer service to users, guiding them through technical processes with patience and professionalism.<br>• Troubleshoot and resolve hardware and software issues related to desktop systems.<br>• Utilize Active Directory to manage user accounts and system access.<br>• Ensure all hardware and software installations comply with organizational standards and security policies.<br>• Provide timely updates and feedback to the team regarding the progress of device upgrades.

• Demonstrated experience with PC desktop and workstation support.<br>• Proficiency in Windows 10 and Windows 11 operating systems.<br>• Skilled in desktop imaging and configuration.<br>• Familiarity with Active Directory for account management.<br>• Strong understanding of desktop hardware and software troubleshooting.<br>• Excellent customer service and communication skills.<br>• Ability to manage inventory and shipping processes effectively.<br>• Previous experience in a similar technical support role is preferred.

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