<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are looking for a <strong>Bilingual Customer Experience Specialist</strong> who is passionate about delivering exceptional service and building strong relationships with customers. This role requires fluency in English and Spanish and offers an opportunity for growth into a permanent position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in both English and Spanish.</li><li>Provide accurate information about products, services, and policies.</li><li>Ensure a positive and professional customer experience at all times.</li></ul><p><strong>Issue Resolution:</strong></p><ul><li>Investigate and resolve customer concerns promptly and effectively.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Follow up to ensure customer satisfaction and resolution.</li></ul><p><strong>Data Management:</strong></p><ul><li>Maintain detailed and accurate records in CRM systems.</li><li>Update customer profiles and track interactions for quality assurance.</li><li>Generate reports as needed for management review.</li></ul><p><br></p>
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! <br><br>Essential Duties and Responsibilities:<br><br>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. <br>• Take ownership of every member interaction supporting first call resolution. <br>• Provide accurate, valid and complete information by using the correct procedures and available tools. <br>• Follow communication procedures, guidelines and policies. <br>• Handle member complaints, providing appropriate solutions. <br>• Adhere to established security procedures when verifying members prior to addressing their call. <br>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. <br>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. <br>• Provide detailed information to members on all Credit Union promotions and special account offerings.<br>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. <br>• Update member records with details of the call and the response. <br>• Meet specific, measurable service goals and handle multiple call queues. <br>• Adhere to and uphold all policies and procedures of the credit union. <br>• Correct errors on member’s accounts; calculate penalties and dividends, when required. <br>• Review account memos to ensure they are current and applicable.
<p>Robert Half has a brand new direct-hire opportunity for a Client Services Associate for a financial services firm based on Columbia, MD. This role will support a great team with some of the best in the industry. Candidates with prior experience in financial services with strong customer service experience are encouraged to apply! If interested, or if you have questions, please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Description</p><ul><li>Provide support to financial advisors</li><li>Maintain relationships with new and existing accounts</li><li>Coordinate meetings internally and externally</li><li>Perform related research as necessary to ensure team is set up for success</li><li>Maintain client database system</li><li>Handle administrative support work for team</li><li>Special projects as assigned by leadership</li></ul><p><br></p>
We are looking for a detail-oriented and personable Customer Service Representative to assist with guest registration at an upcoming conference. This is a Contract position based in Vienna, Virginia, where you will play a key role in ensuring attendees have a seamless and welcoming experience.<br><br>Responsibilities:<br>• Welcome guests warmly and provide assistance throughout the registration process.<br>• Manage attendee sign-ins efficiently while maintaining attention to detail.<br>• Address guest inquiries promptly and courteously to ensure satisfaction.<br>• Maintain accurate records of conference registrations.<br>• Collaborate with team members to ensure smooth operations during the event.<br>• Support the coordination of conference materials and attendee information.<br>• Troubleshoot registration issues and resolve them effectively.<br>• Uphold the organization’s standards of service and conduct.<br>• Provide clear and concise communication with guests and event staff.<br>• Assist with additional tasks as needed to ensure the event’s success.
<p>A growing company in York, PA is looking for a <strong>Sales Support Staff</strong> member to join their team. This role is perfect for someone who enjoys supporting sales teams, helping customers, and keeping operations running smoothly.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist the sales team with order processing, tracking, and follow-up</li><li>Respond to customer inquiries via phone, email, or in-person in a professional and timely manner</li><li>Prepare quotes, proposals, and sales documentation</li><li>Maintain accurate sales records, reports, and customer information in the CRM system</li><li>Coordinate with operations, shipping, and accounting teams to ensure timely delivery of orders</li><li>Support sales team with scheduling appointments, meetings, and client communications</li><li>Monitor inventory and product availability to support customer orders</li><li>Assist with marketing and sales campaigns as needed</li></ul><p><br></p>
We are looking for a skilled Call Center Representative to join our team in Middle River, Maryland. In this Contract to permanent position, you will be responsible for delivering exceptional customer service in a high-volume call center environment. This role requires strong communication abilities, multitasking skills, and a commitment to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls with professionalism and a friendly demeanor.<br>• Address customer inquiries, provide accurate product information, and offer effective solutions.<br>• Utilize multiple computer systems to locate, analyze, and document necessary information efficiently.<br>• Maintain a customer-first approach, demonstrating empathy and understanding during interactions.<br>• Accurately update customer accounts and document all interactions in the system.<br>• Work collaboratively with other departments to resolve complex customer issues.<br>• Consistently meet or exceed performance metrics and quality standards.<br>• Stay informed about company products, industry updates, and relevant policies.<br>• Provide feedback and suggestions to improve processes and enhance customer experiences.
<p>Are you an experienced <strong>Call Center Representative</strong> looking for a fulfilling career opportunity with room for growth? Join a dynamic organization where your expertise in customer service will make a difference in helping customers resolve issues, get answers, and feel supported. This <strong>temporary-to-hire opportunity</strong> offers stability, career progression, and the potential for hybrid work after permanent placement!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide outstanding customer service by answering inbound calls, assisting customers with inquiries, and resolving complaints in a timely and professional manner.</li><li>Document interactions accurately in the system and update customer records as necessary.</li><li>Work collaboratively with team members to ensure excellent service delivery that meets quality standards.</li><li>Maintain a positive and empathetic demeanor, even in high-pressure scenarios, to support customer satisfaction.</li></ul><p><strong>Why Apply?</strong></p><ul><li><strong>Career Growth:</strong> Opportunity to transition into a permanent role.</li><li><strong>Potential for Hybrid Work:</strong> Onsite role to start, with the possibility of transitioning to hybrid work arrangements after permanent hire.</li><li><strong>Supportive Environment:</strong> Join a team dedicated to excellent customer service and employee professional growth.</li><li><strong>Competitive Pay:</strong> Earn a competitive salary with a clear pathway to full-time benefits after being hired permanently.</li></ul><p><br></p>
We are looking for an organized and personable Front Desk Coordinator to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for visitors and play a key role in ensuring smooth day-to-day operations. This position is ideal for someone who thrives in a fast-paced environment and enjoys multitasking.<br><br>Responsibilities:<br>• Welcome and assist guests as they arrive, providing excellent customer service.<br>• Manage incoming mail by sorting and distributing it appropriately.<br>• Organize receipts and ensure proper documentation for record-keeping.<br>• Load and unload the dishwasher to maintain a clean and organized workspace.<br>• Monitor pantry supplies and replenish items as needed.<br>• Handle incoming packages, ensuring proper tracking and storage.<br>• Answer and direct calls efficiently using a multi-line phone system.<br>• Maintain a meticulous and tidy reception area.
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
<p>We are offering a short-term contract employment opportunity for a Part Time Receptionist. This position is based in Arlington, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately. <strong>Must be able to work on Thanksgiving Day November 27th from 3 pm to 11 pm.</strong></p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
We are looking for a detail-oriented and welcoming Receptionist to join our team on a long-term contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for visitors and clients, ensuring a positive experience while maintaining the efficient operation of front desk and office activities. This position is ideal for someone who thrives in a dynamic environment and enjoys providing exceptional service.<br><br>Responsibilities:<br>• Serve as the first point of contact by warmly greeting and directing guests, clients, and delivery personnel.<br>• Manage incoming calls using a multi-line phone system, ensuring calls are routed appropriately.<br>• Maintain the cleanliness and organization of the reception area to create a welcoming environment.<br>• Prepare conference rooms for meetings, including arranging seating, setting up audiovisual equipment, and ensuring supplies are available.<br>• Reset and tidy up conference rooms after meetings, including clearing dishes and rearranging furniture.<br>• Monitor and replenish office supplies, including printer materials and commonly used items in shared spaces.<br>• Provide general administrative support and assist with office organization as needed.<br>• Stock kitchen areas with snacks, beverages, and coffee supplies, ensuring essentials are readily available.<br>• Operate and unload the dishwasher regularly to maintain a clean kitchen environment.<br>• Ensure shared spaces, including the kitchen and office facilities, are kept clean, organized, and functional.
Are you an organized, detail-oriented individual with excellent communication skills and a warm, detail oriented demeanor? We are seeking a Receptionist to join a dynamic office environment where every day brings opportunities to make a lasting impression. As the first point of contact for clients, visitors, and team members, the ideal candidate will be responsible for ensuring a seamless and positive experience while contributing to the overall efficiency of the workplace. Key Responsibilities: · Greet clients, visitors, and employees with a positive, welcoming attitude. · Answer and direct phone calls in a detail oriented and courteous manner. · Manage scheduling, meetings, and conference room reservations. · Handle incoming and outgoing correspondence, including mail, email, and packages. · Maintain the overall cleanliness and organization of the front desk and lobby area. · Assist with administrative tasks such as data entry, filing, and ordering office supplies. · Provide support to various departments as needed.
We are looking for a meticulous and detail-oriented General Office Clerk to join our team on a contract basis in Washington, District of Columbia. In this role, you will focus on organizing and managing files, ensuring data accuracy, and providing essential back-office support. This position is ideal for someone who thrives on logical thinking and enjoys creating order in administrative tasks.<br><br>Responsibilities:<br>• Organize and categorize old files, ensuring proper grouping and systematic storage.<br>• Scan and digitize physical documents for electronic recordkeeping.<br>• Perform accurate data entry to update records and maintain databases.<br>• Provide general back-office support to assist with administrative tasks.<br>• Apply critical thinking and logical reasoning to streamline filing processes.<br>• Maintain a high level of attention to detail to avoid errors in document handling.<br>• Ensure compliance with organizational standards and procedures for file management.<br>• Collaborate with team members to identify and implement efficient filing solutions.
