We are looking for a detail-oriented and proactive Customer Service Representative to join our team in Menomonee Falls, Wisconsin. In this long-term contract role, you will play a critical part in managing customer orders, ensuring seamless communication, and delivering exceptional service. If you thrive in a manufacturing environment and excel in order management, this position offers an excellent opportunity to contribute to a dynamic and collaborative team. Responsibilities: • Accurately input customer orders into the system while verifying all details for accuracy and completeness. • Resolve order discrepancies and exceptions, such as pricing or validation issues, with efficiency. • Address customer inquiries and complaints promptly, maintaining a high level of professionalism. • Maintain organized and accurate records of orders, including purchase orders and confirmations. • Collaborate with internal teams such as sales, logistics, and finance to ensure smooth order processing. • Monitor orders for credits, cancellations, and revisions, ensuring timely updates. • Follow established policies and procedures outlined in standard operating processes and documentation. • Provide exceptional support to customers by fostering positive interactions and ensuring satisfaction. • Assist in improving customer service workflows and identifying areas for optimization.

• High school diploma or equivalent. • Minimum of 2 years of experience in order management, customer service, or a related field. • Familiarity with order processing systems and software, such as Oracle or CRM tools. • Strong written and verbal communication skills, with an emphasis on professionalism. • Exceptional problem-solving abilities and attention to detail. • Proficiency in Microsoft Office Suite. • Experience in a manufacturing, supply chain, or retail environment is preferred. • Ability to work collaboratively as part of a team and independently when required.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Menomonee Falls, WI
remote
Temporary
18.00 - 18.01 USD / Hourly
We are looking for a detail-oriented and proactive Customer Service Representative to join our team in Menomonee Falls, Wisconsin. In this long-term contract role, you will play a critical part in managing customer orders, ensuring seamless communication, and delivering exceptional service. If you thrive in a manufacturing environment and excel in order management, this position offers an excellent opportunity to contribute to a dynamic and collaborative team. Responsibilities: • Accurately input customer orders into the system while verifying all details for accuracy and completeness. • Resolve order discrepancies and exceptions, such as pricing or validation issues, with efficiency. • Address customer inquiries and complaints promptly, maintaining a high level of professionalism. • Maintain organized and accurate records of orders, including purchase orders and confirmations. • Collaborate with internal teams such as sales, logistics, and finance to ensure smooth order processing. • Monitor orders for credits, cancellations, and revisions, ensuring timely updates. • Follow established policies and procedures outlined in standard operating processes and documentation. • Provide exceptional support to customers by fostering positive interactions and ensuring satisfaction. • Assist in improving customer service workflows and identifying areas for optimization.
2025-09-05T15:29:09Z