We are seeking a skilled and customer-focused Desktop Support Specialist to join our IT team in Memphis, TN. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service. <br> Key Responsibilities: Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and other peripherals. Troubleshoot and resolve hardware and software issues in a timely manner. Install, configure, and maintain operating systems, applications, and security tools. Assist with network connectivity issues, including Wi-Fi and VPN troubleshooting. Manage and update IT asset inventory and documentation. Collaborate with other IT team members to escalate and resolve complex issues. Ensure compliance with company IT policies and security standards. Deliver excellent customer service and maintain a detail oriented demeanor when interacting with end-users. <br> Qualifications: Associate degree in Information Technology or related field (or equivalent experience). 1–3 years of desktop support experience in a corporate environment. Proficiency in Windows OS, Microsoft Office Suite, and common enterprise applications. Familiarity with Active Directory, remote support tools, and ticketing systems. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. <br> Preferred Skills: Experience with macOS and mobile device support. Knowledge of ITIL practices and service desk operations. Certifications such as CompTIA A+, Network+, or Microsoft Certified detail oriented are a plus. <br> Work Environment: On-site role based in Memphis, TN. Standard business hours with occasional after-hours support for critical issues.

We are seeking a skilled and customer-focused Desktop Support Specialist to join our IT team in Memphis, TN. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service. <br> Key Responsibilities: Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and other peripherals. Troubleshoot and resolve hardware and software issues in a timely manner. Install, configure, and maintain operating systems, applications, and security tools. Assist with network connectivity issues, including Wi-Fi and VPN troubleshooting. Manage and update IT asset inventory and documentation. Collaborate with other IT team members to escalate and resolve complex issues. Ensure compliance with company IT policies and security standards. Deliver excellent customer service and maintain a detail oriented demeanor when interacting with end-users. <br> Qualifications: Associate degree in Information Technology or related field (or equivalent experience). 1–3 years of desktop support experience in a corporate environment. Proficiency in Windows OS, Microsoft Office Suite, and common enterprise applications. Familiarity with Active Directory, remote support tools, and ticketing systems. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. <br> Preferred Skills: Experience with macOS and mobile device support. Knowledge of ITIL practices and service desk operations. Certifications such as CompTIA A+, Network+, or Microsoft Certified detail oriented are a plus. <br> Work Environment: On-site role based in Memphis, TN. Standard business hours with occasional after-hours support for critical issues.

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