<p>We are seeking two reliable and customer-focused <strong>Desktop Support Technicians</strong> to support a critical, well-defined project focused on <strong>Microsoft Intune deployment and a company-wide hardware refresh</strong>. This is a hands-on, on-site role at a downtown Madison corporate office.</p><p>The team has a <strong>solid process and clear project plan in place</strong>, and these resources will be dedicated solely to this effort with full team support.</p><p>Key Responsibilities</p><ul><li>Deploy and configure devices using <strong>Microsoft Intune</strong></li><li>Perform <strong>hardware refreshes</strong>, including device imaging and setup</li><li>Provide excellent, professional customer service to end users during device transitions</li><li>Follow established processes and documentation to ensure consistency and efficiency</li><li>Support a deployment pace of approximately <strong>20 devices per week</strong>, with team collaboration</li></ul><p>Required Qualifications</p><ul><li>Strong experience with <strong>Windows environments</strong></li><li>Hands-on background with <strong>desktop/laptop hardware</strong>, imaging, and device setup</li><li>Proven dependability and ability to follow a defined process</li><li>Strong communication and customer service skills</li><li>Ability to work <strong>on-site, 40 hours per week</strong></li></ul><p>Preferred Qualifications</p><ul><li>Experience with <strong>Microsoft Intune</strong> (highly preferred, but not required)</li><li>Prior involvement in hardware refresh or large-scale device rollout projects</li></ul><p><br></p>

• Hands-on experience with Windows operating systems, particularly Windows 10.<br>• Proficiency in desktop and laptop hardware setup, imaging, and configuration.<br>• Familiarity with Microsoft Intune or similar device management platforms.<br>• Strong communication skills and a customer-focused approach.<br>• Proven ability to follow detailed processes and procedures.<br>• Experience in large-scale hardware refresh or device rollout projects.<br>• Knowledge of Active Directory and its applications in desktop environments.<br>• Availability to work on-site and commit to 40 hours per week.

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