<p>We are looking for a skilled Desktop Support Analyst to join our team in Madison, Wisconsin. This long-term contract position is ideal for someone who thrives in a fast-paced environment, providing hands-on technical support to ensure smooth operations. You will play a vital role in managing devices, troubleshooting issues, and assisting users with their technical needs.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and stage devices for onboarding new and existing users, ensuring proper setup.</p><p>• Address deskside support needs and assist with IT service tickets, including Level 1 and light Level 2 tasks.</p><p>• Perform hardware replacements, desktop imaging, and device installations to maintain functionality.</p><p>• Collaborate with team members in real-time to resolve technical issues efficiently.</p><p>• Manage Active Directory user group updates and modifications.</p><p>• Work alongside the team to deploy software and manage devices using standard tools.</p><p>• Provide backup support for colleagues during scheduling adjustments or transitions.</p><p>• Troubleshoot hardware and software concerns, ensuring prompt resolution of user issues.</p><p>• Maintain technical documentation and ensure compliance with organizational standards.</p>

• At least 2 years of experience in desktop and device support, including PCs, laptops, and hardware troubleshooting.<br>• Hands-on expertise with desktop imaging, hardware replacements, and device setups.<br>• Familiarity with Active Directory for managing user groups and permissions.<br>• Proficiency with tools such as SCCM and Office 365.<br>• Strong customer service skills with at least 1 year of experience in a support-oriented role.<br>• Ability to handle service desk tickets and triage tasks effectively.<br>• Knowledge of computer hardware and workstation configurations.<br>• Excellent communication and problem-solving skills to collaborate within a team environment.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>