We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this role, you will be responsible for delivering exceptional service to customers by addressing inquiries, processing orders, and resolving issues efficiently. This is a long-term contract position offering the opportunity to make a meaningful impact within a non-profit organization. Responsibilities: • Respond to incoming customer inquiries via phone or email with professionalism and clarity. • Process customer orders promptly and accurately, ensuring all details are verified. • Address and resolve customer concerns, providing effective solutions to enhance satisfaction. • Maintain detailed records of customer interactions and transactions within the system. • Collaborate with team members to ensure seamless communication and service delivery. • Handle inbound and outbound calls to assist customers with their needs. • Provide product or service information to customers, ensuring they have a clear understanding. • Identify opportunities to improve processes and contribute to team goals. • Uphold the organization’s values and ensure a positive experience for all customers.

• Proven experience in customer service, preferably in a call center environment. • Strong communication skills, both verbal and written. • Ability to handle a high volume of calls while maintaining quality service. • Proficiency in order entry and related systems. • Excellent problem-solving skills and attention to detail. • Capability to work collaboratively within a team setting. • Familiarity with handling inbound and outbound calls. • Commitment to delivering exceptional service in alignment with non-profit values.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Madison, WI
onsite
Temporary
18.00 - 19.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this role, you will be responsible for delivering exceptional service to customers by addressing inquiries, processing orders, and resolving issues efficiently. This is a long-term contract position offering the opportunity to make a meaningful impact within a non-profit organization. Responsibilities: • Respond to incoming customer inquiries via phone or email with professionalism and clarity. • Process customer orders promptly and accurately, ensuring all details are verified. • Address and resolve customer concerns, providing effective solutions to enhance satisfaction. • Maintain detailed records of customer interactions and transactions within the system. • Collaborate with team members to ensure seamless communication and service delivery. • Handle inbound and outbound calls to assist customers with their needs. • Provide product or service information to customers, ensuring they have a clear understanding. • Identify opportunities to improve processes and contribute to team goals. • Uphold the organization’s values and ensure a positive experience for all customers.
2026-02-11T19:38:35Z

Customer Service Representative Job in Madison, WI | Robert Half