We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. In this role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position is based in Madison, Wisconsin, and provides an excellent opportunity to build meaningful relationships while delivering exceptional service. Responsibilities: • Respond promptly to incoming customer inquiries via phone, ensuring a positive and helpful experience. • Handle both inbound and outbound calls professionally and courteously. • Accurately process and input customer orders into the system. • Resolve customer concerns by identifying solutions and providing clear communication. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members to ensure seamless customer service delivery. • Stay informed about company products and services to provide accurate information. • Follow established protocols and procedures to meet performance standards. • Identify opportunities to improve customer service processes and suggest enhancements. • Uphold the organization's values by delivering exceptional support to every customer.

• Proven experience in a call center or customer service role. • Strong communication skills with the ability to engage effectively over the phone. • Familiarity with order entry systems and data processing. • Ability to handle high call volumes while maintaining quality service. • Problem-solving skills to address customer issues promptly and effectively. • Detail-oriented with excellent organizational abilities. • Comfort with both inbound and outbound call handling. • Proficiency in using computer systems and customer service software.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Madison, WI
onsite
Temporary
18.00 - 19.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. In this role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position is based in Madison, Wisconsin, and provides an excellent opportunity to build meaningful relationships while delivering exceptional service. Responsibilities: • Respond promptly to incoming customer inquiries via phone, ensuring a positive and helpful experience. • Handle both inbound and outbound calls professionally and courteously. • Accurately process and input customer orders into the system. • Resolve customer concerns by identifying solutions and providing clear communication. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members to ensure seamless customer service delivery. • Stay informed about company products and services to provide accurate information. • Follow established protocols and procedures to meet performance standards. • Identify opportunities to improve customer service processes and suggest enhancements. • Uphold the organization's values by delivering exceptional support to every customer.
2026-02-11T19:38:35Z

Customer Service Representative Job in Madison, WI | Robert Half