<p><strong>End-User Support</strong></p><ul><li>Provide Level 1–2 technical support for desktops, laptops, mobile devices, and peripherals.</li><li>Troubleshoot issues related to operating systems, applications, network connectivity, and authentication.</li><li>Install, configure, and maintain Windows and macOS systems.</li><li>Assist users with account management, password resets, and access provisioning.</li></ul><p><strong>Hardware & Software</strong></p><ul><li>Diagnose and repair computer hardware, printers, and peripheral equipment.</li><li>Install and configure software applications, updates, and security patches.</li><li>Manage inventory of devices, accessories, and replacement parts.</li></ul><p><strong>Virtualization & Systems</strong></p><ul><li>Support virtual desktop environments (VDI) such as VMware Horizon, Citrix, or Microsoft AVD.</li><li>Assist in provisioning, updating, and troubleshooting virtual machines or virtualized applications.</li><li>Work with system administrators to resolve escalated issues involving hypervisors or VM performance.</li><li>Maintain basic knowledge of virtualization tools (VMware Workstation, Hyper-V, VirtualBox, etc.).</li></ul><p><strong>Networking & Connectivity</strong></p><ul><li>Troubleshoot network issues involving Wi-Fi, Ethernet, VPN, and DNS.</li><li>Assist with basic network device configurations under guidance (switches, access points).</li></ul><p><strong>Documentation & Process</strong></p><ul><li>Create and maintain technical documentation, knowledge base articles, and ticket notes.</li><li>Follow ITIL-aligned processes for incident, request, and change management.</li><li>Ensure compliance with security and IT policies.</li></ul><p><br></p>

<ul><li>1–3 years of experience in desktop or technical support.</li><li>Strong understanding of Windows OS; macOS or Linux experience a plus.</li><li>Familiarity with virtualization technologies (VMware, Hyper-V, Citrix, or similar).</li><li>Basic networking knowledge (TCP/IP, DHCP, DNS).</li><li>Excellent communication, customer service, and problem-solving skills.</li><li>Certifications such as CompTIA A+, Network+, or Microsoft certifications preferred.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>