We are looking for a skilled Help Desk Analyst II to join our team in Lake Bluff, Illinois. In this role, you will provide technical support and solutions to ensure seamless operations for end-users. You will be responsible for addressing a variety of IT challenges and delivering excellent customer service.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets and resolve technical issues reported by users.<br>• Troubleshoot and resolve hardware and software problems, including those related to Microsoft Windows 10 and Office 365.<br>• Manage and maintain user accounts and permissions in Active Directory.<br>• Provide guidance and support to users experiencing difficulties with desktop applications and systems.<br>• Document solutions and maintain accurate records of issues and resolutions.<br>• Collaborate with team members to identify opportunities for process improvement and enhance user experience.<br>• Perform routine system checks to ensure optimal performance and security.<br>• Educate users on best practices for utilizing technology resources.<br>• Escalate complex issues to higher-level support when necessary.<br>• Stay updated on industry trends and advancements to provide informed recommendations.

• Proficiency in Microsoft Windows 10 and Office 365 applications.<br>• Solid understanding of Active Directory for user account management.<br>• Strong troubleshooting skills for resolving IT-related issues.<br>• Ability to handle service desk tickets efficiently and with a customer-focused approach.<br>• Experience working with desktop and system applications.<br>• Effective communication skills to assist users and document resolutions.<br>• Familiarity with basic security practices and system performance monitoring.<br>• Capacity to collaborate effectively within a team environment.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>